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THÔNG TIN TÀI LIỆU

Cấu trúc

  • Introduction

  • Anger Management - An Overview

  • The Theory Of Conflict In The Workplace

  • Conflict Categories

  • The Theory of Violence and Aggression

  • Strategies For Managing Conflict And Reducing Aggression

  • Verbal And Non-Verbal Behaviour

  • Basic Negotiation Skills

  • Mediation

  • Individual Skills For Conflict Management

  • How To Handle Difficult People With Listening And Influencing Skills

  • Conflict Resolution – Specific Additional Skills

  • Conflict Reduction Planning

  • Difficult Personality Types

  • Effective Anger And Conflict Management

  • Book List

  • Continue Where This Toolkit Leaves Off!

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Ngày đăng: 28/07/2018, 09:02