Information Systems for a Smart, Sustainable and Inclusive World

Socio-Technical Perspectives on Information Systems Security Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data 11:00-12:30 Developing Activity T

MESSAGE FROM THE CONFERENCE CO-CHAIRS

ECIS 2017 will take place in Guimarães, Portugal at the Centro Cultural Vila Flor and is hosted by the

Department of Information Systems of the University of Minho The aim of the ECIS 2017 is to discuss the fundamental issues related to the role information systems research and education can play in creating a smart, sustainable and inclusive world

The world is facing very complex and long-term challenges that require sophisticated and integrated responses

in a context of globalization, strong interdependency, pressure on resources, ageing Simultaneously, the creation and sharing of information and knowledge is growing at a fast pace The increasing pace of

technological innovation and qualification of human resources brings with it the hope that the economic and social changes necessary to the well being of the world population may occur in an effective way

The Information Systems and Technologies have the potential to enhance the collective intelligence necessary to support a smart, sustainable and inclusive world They can:

(i) improve the use of scarce resources;

(ii) engage citizens in the participative and self-organized processes required to improve regions’ resilience and well-being;

(iii) enable innovative ways to do business;

(iv) support the effective use of huge amounts of information in private and public decision making;

(v) extend the human capabilities (physical and cognitive) among many other applications with a strong

potential to contribute to effectively address the global challenges ahead

We invite all of you to participate in the AIS [affiliated] prestigious conference ECIS 2017 that will take place

in the historical city of Guimarães

Isabel Ramos, Helmut Krcmar and Virpi Tuunainen

Conference Co-Chairs

ECIS2017

COMMITTEES Conference Chairs

Isabel Ramos, University of Minho, Portugal

Helmut Krcmar, TUM Technical University of Munich, Germany

Virpi Tuunainen, Aalto University, Finland

Program Chairs

Jan Pries-Heje, Roskilde University, Denmark

João Álvaro Carvalho, University of Minho, Portugal

Jörg Becker, University of Münster, Germany

Research Paper Chairs

António Lucas-Soares, Universidade do Porto, Portugal

Carl Adams, University of Portsmouth, UK

Wendy Currie, Audencia Nantes, School of Management, France

Research-in-Progress Chairs

Bjørn Erik Munkvold, University of Agder, Norway

Henrique O’Neill, ISCTE, Portugal

Robert Winter, University of St Gallen, Switzerland

Doctoral Consortium Chairs

Kevin Desouza, Arizona State University, USA

Niall Hayes, Lancaster University, UK

Workshop and Tutorials Chairs

Antoine Harfouche, Université Paris Dauphine, France

Brian Fitzgerald, University of Limerick, Ireland

Paulo Rupino, Universidade de Coimbra, Portugal

Junior Faculty Consortium

Angelika Kokkinaki, University of Nicosia, Cyprus

Rui Quaresma, Universidade de Évora, Portugal

Karl(heinz) Kautz, Royal Melbourne Institute of Technology (RMIT) University, Australia

Neri dos Santos, Universidade Católica do Estado do Paraná, Brazil

Panel Chairs

Edson Luiz Riccio, Universidade de São Paulo, Brazil

Jan Damsgaard, Copenhagen Business School, Denmark

Jan Devos, Universiteit Gent, Belgium

CIO Symposium Chairs

Dov Te’eni, Tel Aviv University, Israel

José Tribolet, Instituto Superior Técnico, Portugal

Luís Amaral, University of Minho, Portugal

Submission Team

Ana Cardoso, University of Minho, Portugal

Irving Reascos, University of Minho, Portugal

Nuno Santos, University of Minho, Portugal

Victor Barros, University of Minho, Portugal

Local Organization Chairs

Aleš Popovič, University of Ljubljana, Slovenia

Alexandre Miguel Pinto, Fac Ciências da Univ Lisboa

Anabela Mesquita, Polytechnic Institute of Porto, Portugal Arminda Lopes, Instituto Politécnico de Castelo Branco, Portugal Delfina Sá-Soares, University of Minho, Portugal

Isabel Seruca, Portucalense, Portugal

Maria João Ferreira, Universidade Portucalense, Portugal

Olga Delgado Ortega, Universidade Lusófona, Portugal

Paulo Silva, University of Évora, Portugal

Rui Dinis de Sousa, University of Minho, Portugal

Tiago Oliveira, NOVA IMS, Portugal

PROGRAM

Socio-Technical Perspectives

on Information Systems Security

Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data

11:00-12:30 Developing Activity Theory in Information Studies

Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing

Socio-Technical Perspectives

on Information Systems Security

Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data 12:30-13:00

Lunch

13:00-14:00

14:00-16:00 Developing Activity Theory in Information Studies

Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing

Socio-Technical Perspectives

on Information Systems Security

Design Science Research: a Hands-on Tutorial

Opening Smart Cities: Challenges to Engage Citizens through Information Systems

16:30-18:00 Developing Activity Theory in Information Studies

Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing

Socio-Technical Perspectives

on Information Systems Security

Design Science Research: a Hands-on Tutorial

Opening Smart Cities: Challenges to Engage Citizens through Information Systems

Service Science: New Perspectives and Directions for IS

Designing User Assistance System

PLS Path Modelling Using ADANCO 2.0:

Introduction, Extensions, and Advances

Towards Interdisciplinary Dialog

in Service Design Contexts

How to Be an Effective Reviewer: a Workshop for PhD Students and Junior Faculty

11:00-12:30

International Workshop for Practitioner- Researchers

Service Science: New Perspectives and Directions for IS

Designing User Assistance System

PLS Path Modelling Using ADANCO 2.0:

Introduction, Extensions, and Advances

Towards Interdisciplinary Dialog

in Service Design Contexts

How to Be an Effective Reviewer: a Workshop for PhD Students and Junior Faculty 12:30-13:00

PLS Path Modelling Using ADANCO 2.0:

Introduction, Extensions, and Advances

Towards Interdisciplinary Dialog

in Service Design Contexts

16:30-18:00 Electronic Resources for the Aging Society Service Science: New Perspectives and

Directions for IS

Knowledge Engineering for Bio- Medical and Health Intelligent Information System

PLS Path Modelling Using ADANCO 2.0:

Introduction, Extensions, and Advances

Towards Interdisciplinary Dialog

in Service Design Contexts

PANEL

IS for a Smart, Sustainable and Inclusive World

Maritime Informatics Ubiquitous Computing Materiality of IT and IS Teaching and

Learning

General IS Topics

11:30-12:00

IT Governance and Business-IT Alignment

Financial Technology (FinTech) and the Digitization of Financial Services

Lunch

RiP Presentation Session 1

13:30-14:00

14:00-14:30 Unleashing

innovation in information systems

research together

PANEL

A Sociotechnical Approach for 21st Century Problems

Service Innovation, Engineering and Management

General IS Topics Business and Society Social Media in Business Models in a Digitized

Digital Ecosystems:

Challenges and Opportunities

Digital Government

in the Public Sector Business Process Management 17:00-17:30

17:30-18:00

10:00-10:30

Business Process Management

Big Data Analytics and Business Transformation

Participatory Aspects and Inclusion in Social Media

IT Governance and Business-IT Alignment

IS for a Smart, Sustainable and Inclusive World

14:00-14:30

Making an Impact in

a Publish-or-Perish World

PANEL

A Sociotechnical Approach for 21st Century Problems

Service Innovation, Engineering and Management

Social Media in Business and Society Business Models in a Digitized World IS Adoption and Diffusion

Knowledge Management

Social and Ethical Implications of ICT Use

IS Adoption and Diffusion

IS Research Methods and Philosophy

Healthcare Information Systems for a Smart, Sustainable and Inclusive World 17:00-17:30

17:30-18:00

PANEL

Openness and IT Digitization and

Innovation in the Public Sector

Digital Ecosystems:

Challenges and Opportunities

Use of ICT in Crisis Communications Accounting

Information Systems

RiP Presentation Session 4

09:30-10:00

Methods and Philosophy

Economics and Value of IS

Entrepreneurship and IS 10:30-11:00

11:30-12:00

Social and Ethical Implications of ICT Use

Business Analytics and Data Science for Business Performance

Digitization and Innovation in the Public Sector

Economics and Value of IS

Healthcare Information Systems for a Smart, Sustainable and Inclusive World

Knowledge Management 12:00-12:30

12:30-13:00

13:00-13:30

Lunch (Closing Session & Port Wine/Green Wine tasting)

13:30-14:00

June 6th

University of Minho, Campus of Azurém

09:00 - 18:00 WORKSHOPS SESSIONS [Full Day]

Developing Activity Theory in Information Studies

Room: B1.13

Organizers:

Stan Karanasios, RMIT University, Australia David Allen, University of Leeds, United Kingdom Jyoti Mishra, University of Bradford, USA Alistair Norman, University of Leeds, United Kingdom Boyka Simeonova, Loughborough University, United Kingdom

Mastering the Process of Grounded Theory Research in Information Systems: Doing

Socio-technical perspectives on Information Systems Security

Room: B1.15

Organizers:

Moufida Sadok, University of Tunis, Tunisia Lynn Futcher, Nelson Mandela Metropolitan University, South Africa Penny Ross, University of Portsmouth, United Kingdom

Design Science Research: A Hands-on Tutorial

Room: B1.16

Organizers:

Jan Pries-Heje, Roskilde Universitet, Denmark Richard Baskerville, Georgia State University, USA John Venable, Curtin Business School (CBS), Australia

09:00 - 12:30 WORKSHOPS SESSIONS [Half-Day]

Similarity Detection in Digital Trace Data

Room: B1.17

Organizers:

Mahmood Shafeie Zargar, Vrije Universiteit, Netherlands Harris Kyriakou, IESE Business School, Spain Yegin Genc, Pace University, USA

June 6th

University of Minho, Campus of Azurém

14:00 - 16:00 WORKSHOPS SESSIONS [Half-Day]

Opening Smart Cities: Challenges to engage citizens through information systems

Room: B1.17

Organizers:

Mijail Naranjo, NOVAIMS, Portugal Guiying Du, WWW, Germany Khoi Manh Ngo, Universitat Jaume I, Spain Albert Acedo Sánchez, NOVAIMS, Portugal Mehrnaz Ataei, University of Muenster, Germany Ana Maria Bustamante Duarte, University of Münster, Germany

Manuel Portela, Universitat Jaume I, Spain

University of Minho, Campus of Azurém

09:00 - 18:00 WORKSHOPS SESSIONS [Full Day]

Service Science: New Perspectives and Directions for IS

09:00 - 12:30 WORKSHOPS SESSIONS [Half-Day]

International Workshop for Practitioner-Researchers

Room: B1.13

Organizers:

Tadhg Nagle, Cork University Business School, Ireland David Sammon, University College Cork, Ireland Paidi O’Reilly, University College Cork, Ireland Jeremy Hayes, University College Cork, Ireland Cathal Doyle, Victoria University of Wellington, New Zealand

Designing User Assistance System

Room: B1.15

Organizers:

Stefan Morana, Karlsruhe Institute of Technology, Germany Jella Pfeiffer, Karlsruhe Institute of Technology, Germany

University of Minho, Campus of Azurém

How to be an effective reviewer: A workshop for PhD students and junior faculty

Room: DSI Auditorium

Organizers:

Edgar Whitley, London School of Economics and Political Science, United Kingdom

14:00 - 16:00 WORKSHOPS SESSIONS [Half-Day]

Electronic Resources for the Aging Society

Room: B1.13

Organizers:

Wendy Currie, Brunel University, United Kingdom Doug Vogel, Harbin Institute of Technology, China Heiko Gewald, Neu-Ulm University of Applied Sciences, Germany

Knowledge Engineering for Bio-Medical and Health Intelligent Information System

Room: B1.15

Organizers:

Abdel-Badeeh M Salem, Ain Shams University, Egypt

19:00 - 23:00 WELCOME RECEPTION POUSADA MOSTEIRO GUIMARÃES – SMALL LUXURY HOTELS

Venue: Hotel St Marinha

Phone: +351 253511249

Web Page: https://www.pousadas.pt/br/hotel/pousada-guimaraes

Largo Domingos Leite de Castro, Lugar da Costa, 4810-011, Guimarães

GPS: Lat: N 41 26.593; Long: W 8 16.591

08:00 - 08:30 RECEPTION AND REGISTRATION

08:30 - 09:30 OPENING SESSION

Room: GA Isabel Ramos, Co-Chair of ECIS2017 Jason Thatcher, President of AIS António M Cunha, Dean of University of Minho Adelina Pinto, Councillor of Education, Human Resources, Library and Archives

09:30 - 10:30 PLENARY I

IS THERE A LIMIT TO DIGITALIZATION? OR SHOULD THERE BE?

Room: GA Katrin Nyman-Metcalf, Tallinn University of Technology, Estonia

10:30 - 11:00 Coffee-Break

11:00 - 13:00 PANEL I EMPOWERING REFUGEES WITH TECHNOLOGY: BEST PRACTICES AND

RESEARCH AGENDA

Room: GA Hanna Krasnova, University of Potsdam Safa’a AbuJarour, University of Potsdam Antonio Díaz Andrade, Auckland University of Technology Sebastian Olbrich, European Business School Chee-Wee Tan, Copenhagen Business School Cathy Urquhart, Manchester Metropolitan University Manuel Wiesche, Technische Universität München

12:00 - 13:00 INDUSTRY PANEL

Room: PA Raul Azevedo, VP Product Development, WeDo Technologies Miguel Figueiredo, Territory Manager, CISCO – Cybersecurity João Tedim, Director of Cloud and Enterprise Solutions, MICROSOFT Carla Albuquerque, Delivery Manager/Program Manager, WIPRO - Wipro HOLMESTM

11:00 - 13:00

RP PRESENTATION SESSIONS T01 General IS Topics

11:00 - 13:00 | Room: S4

Session Chair: Carl Adams

HOW CAN SCRUM BE SUCCESSFUL? COMPETENCES OF THE SCRUM PRODUCT OWNER

Sandra Oomen, Benny M E de Waal, Ademar Albertin, Pascal Ravesteijn 46 EXPLORATION OF HEALTHCARE INFORMATION SYSTEM USERS’ LIFEWORLD: AN EMPIRICAL STUDY INFORMED

BY HEIDEGGER’S PHENOMENOLOGY

Yu Zhang, Caddie Gao, Frada Burstein 46

T19 IS Teaching and Learning

11:00 - 12:30 | Room: S3

Session Chair: Kalinka Kaloyanova

DEMANDED AND IMPARTED BIG DATA COMPETENCES: TOWARDS AN INTEGRATIVE ANALYSIS

Matthias Murawski, Markus Bick 86 PERSONALISING THE IS CLASSROOM – INSIGHTS ON COURSE DESIGN AND IMPLEMENTATION

Philipp Melzer, Mareike Schoop 87 DEVELOPING INTELLECTUAL CAPITAL WITHIN AGILE IT TEAMS: A LITERATURE REVIEW

Firouzeh Taghikhah, Jay Daniel, Grant Mooney 82

Sascha Kraus, Thomas Niemand, Andreas Kallmünzer, Coen Rigtering, Stevan Matijas 77 BREAKING DOWN THE BLOCKCHAIN HYPE – TOWARDS A BLOCKCHAIN MARKET ENGINEERING APPROACH Benedikt Notheisen, Florian Hawlitschek, Christof Weinhardt 77 OVERCOMING BLOCKAGES TO COLLECTIVE INNOVATION IN DIGITAL INFRASTRUCTURES: THE CASE OF MOBILE PAYMENT

Boriana Rukanova, Mark de Reuver, Stefan Henningsson, Fatemeh Nikayin, Yao-Hua Tan 78

T20 IT Governance and Business-IT Alignment

11:30 - 13:00 | Room: S1

Session Chair: Steven De Haes

BALANCING ALIGNMENT, ADAPTIVITY, AND EFFECTIVENESS: DESIGN PRINCIPLES FOR SUSTAINABLE IT PROJECT PORTFOLIO MANAGEMENT

David Hoffmann, Thomas Müller, Frederik Ahlemann 88 HOW TO IMPLEMENT AGILE IT SETUPS: A TAXONOMY OF DESIGN OPTIONS

Jan Jöhnk, Maximilian Roeglinger, Markus Thimmel, Nils Urbach 88 THE VIEW FROM THE TOP – HOW SENIOR EXECUTIVES EXERCISE CONTROL OVER INFORMATION SYSTEMS PROJECTS TO ENHANCE PERFORMANCE

Martin Wiener, W Alec Cram, Ulrich Remus 89

TOGETHER

Room: GA Robert Davison, City University of Hong Kong Gerhard Schwabe, University of Zurich Amany Elbanna, Royal Holloway University of London Antonio Díaz Andrade, Auckland University of Technology Manuel Wiesche, Technische Universität München

Simon Chanias 47 DIGITAL MATURITY IN TRADITIONAL INDUSTRIES – AN EXPLORATORY ANALYSIS

Gerrit Remane, Andre Hanelt, Florian Wiesböck, Lutz M Kolbe 48 TOWARDS ADAPTIVE GAMIFICATION: A SYNTHESIS OF CURRENT DEVELOPMENTS

Martin Boeckle, Jasminko Novak, Markus Bick 48

T02 A Sociotechnical Approach for 21st Century Problems

Mukun Cao , Qing Hu, Melody Kiang 100 CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES – A SCENARIO-BASED EMPIRICAL STUDY

Michael Leyer, Mary Tate, Florian Bär, Marek Kowalkiewicz, Michael Rosemann 100

Josef Schwaiger, Markus Lang, Florian Johannsen, Susanne Leist 106 THE IMPACT OF SOCIAL ENGAGEMENT ON CUSTOMER PROFITABILITY – INSIGHTS FROM A DIRECT BANKING INSTITUTION’S ONLINE CUSTOMER NETWORK

Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner 106 SILENCE IS GOLDEN – WHEN FIRMS SHOULD REACT TO NEGATIVE WORD OF MOUTH

Alper Beşer, Richard Lackes, Markus Siepermann 107 IMPACTS OF SOCIAL NETWORK SITES ON PSYCHOLOGICAL AND BEHAVIOURAL OUTCOMES IN THE WORKPLACE: SYSTEMATIC LITERATURE REVIEW

Nugi Nkwe, Jason Cohen 107

T31 Business Models in a Digitized World

14:00 - 16:00 | Room: S4

Session Chair: Jonas Hedman

FROM ONE TO MANY BUSINESS MODELS: UNCOVERING CHARACTERISTICS OF BUSINESS MODEL PORTFOLIOS Johannes Schwarz, Nicola Terrenghi, Christine Legner 111 TYPOLOGY OF DISTRIBUTED LEDGER BASED BUSINESS MODELS

Nadine Rückeshäuser 111 MERGING PLATFORM ECOSYSTEMS IN TECHNOLOGY ACQUISITIONS: A GOVERNANCE PERSPECTIVE

Jamie Dowie, Stefan Henningsson, Thomas Kude, Karl Michael Popp 112 REPAINTING THE BUSINESS MODEL CANVAS FOR PEER-TO-PEER SHARING AND COLLABORATIVE CONSUMPTION Florian Plenter, Erwin Fielt, Moritz von Hoffen, Friedrich Chasin, Michael Rosemann 112

16:00 - 16:30 Coffee-Break

16:30 - 18:00

RP PRESENTATION SESSIONS T01 General IS Topics

16:30 - 18:00 | Room: GA

Session Chair: Oliver Müller

POLITICAL IDEOLOGY AS A PREDICTOR OF ONLINE MEDIA PIRACY

Lorenz Graf-Vlachy, Tarun Goyal, Yannick Ouardi, Andreas König 49 ANTECEDENTS OF EMPLOYEES’ INFORMATION SECURITY AWARENESS – REVIEW, SYNTHESIS, AND DIRECTIONS FOR FUTURE RESEARCH

Felix Haeussinger, Johann Kranz 49 ABOUT USER PREFERENCES AND WILLINGNESS TO PAY FOR A SECURE AND PRIVACY PROTECTIVE UBIQUITOUS PERSONAL ASSISTANT

Andreea Cristina Mihale-Wilson, Jan Zibuschka, Oliver Hinz 50

Jeannette Stark, Werner Esswein 62

Tillmann Grupp, David Schneider 63 LEARNING ABOUT AMBIGUOUS TECHNOLOGIES: CONCEPTUALIZATION AND RESEARCH AGENDA

Jean-Charles Pillet, Claudio Vitari, Federico Pigni 64 EFFECTS OF FIRM RESPONSES TO ANTI-FIRM EPISODES ON SOCIAL MEDIA

Michael Marcin Kunz, Oliver Englisch, Ulrich Bretschneider 66 E-PUBLIC ENGAGEMENT: FORMULATING A CITIZENS-CONTENT ENGAGEMENT MODEL

Nnanyelugo Aham-Anyanwu, Honglei Li 67

T09 Digital Health Initiatives

16:30 - 18:00 | Room: PA

Session Chair: Reeva Lederman

PRODUCING COMMUNAL HEALTH THROUGH SELF-CARE: THE EMERGENCE OF DIGITAL PATIENT ACTIVISM Dimitra Petrakaki 68 IDENTIFYING PERSONALIZATION IN A CARE PATHWAY: A SINGLE-CASE STUDY OF A FINNISH HEALTHCARE SERVICE PROVIDER

Olli Korhonen, Minna Isomursu 69 PROCESS INNOVATION MEETS DIGITAL INFRASTRUCTURE IN A HIGH-TECh HOSPITAL

Bendik Bygstad, Ole Hanseth, Anette Siebenherz, Egil Øvrelid 69

Rogier Van de Wetering, Patrick Mikalef, Adamantia Pateli 89 THE DATA VALUE MAP: A FRAMWORK FOR DEVELOPING SHARED UNDERSTANDING ON DATA INITIATIVES Tadhg Nagle, David Sammon 90 WE’VE GOT THE POWER – THE RELEVANCE OF IT LEADERSHIP AND ORGANIZATIONAL IT CAPABILITIES IN THE FULLY DIGITIZED BUSINESS ERA

Nico Wunderlich, Roman Beck 90

13:00 - 18:00 RIP PRESENTATION SESSION 1

CCVF

Session Chair: Victor F A Barros

NEW VENTURE AMBIDEXTERITY IN EMERGING MARKETS: THE CASE OF CROWDFUNDING IN INDIA

Gaurav Gupta, Prof Indranil Bose 119 INFLUENCE OF NATIONAL CULTURE ON EMPLOYEES’ INTENTION TO VIOLATE INFORMATION SYSTEMS SECURITY POLICIES: A NATIONAL CULTURE AND RATIONAL CHOICE THEORY PERSPECTIVE

Tilahun Arage, Tibebe Beshah 119 THE IMPACT OF ADVISORY SERVICES ON CLIENTS AND VENDORS IN IT OUTSOURCING ENGAGEMENTS

Robert Linden, Christoph Rosenkranz 120 TOWARDS AN INTEGRATED EVALUATION OF HUMAN-CENTERED SERVICE SYSTEMS AND CORRESPONDING BUSINESS MODELS: A SYSTEMS THEORY PERSPECTIVE

Stefan Kleinschmidt, Christoph Peters 120 THE DEVELOPMENT OF A HOSPITAL SECURE MESSAGING AND COMMUNICATION PLATFORM: A

CONCEPTUALIZATION

Imran Muhammad, Paul Paddle, Chandrashan Perera, Peter Haddad, Nilmini Wickramasinghe 121 USING HEALTHCARE INFORMATION SYSTEMS TO FACILITATE SMART AND SUSTAINABLE KNOWLEDGE FLOW IN HEALTHCARE: THE CASE OF ALLERGY CARE IN AUSTRALIA

Nilmini Wickramasinghe, Peter Haddad 121

A THRESHOLD FOR A Q-SORTING METHODOLOGY FOR COMPUTER-ADAPTIVE SURVEYS

Sahar Sabbaghan, Lesley Gardner, Cecil Chua 121 HOW ONLINE CUSTOMER REVIEWS AFFECT SALES AND RETURN BEHAVIOR – AN EMPIRICAL ANALYSIS IN FASHION E-COMMERCE

Tobias Lohse, Jan Kemper, Malte Brettel 122 MEDICAL RECORD SUPPORT FOR EFFECTIVE DISCHARGE PLANNING

Nyree Taylor, Reeva Lederman, Rachelle Bosua 122 TOWARDS AN ANALYTICS-DRIVEN INFORMATION SECURITY RISK MANAGEMENT: A CONTINGENT RESOURCE BASED PERSPECTIVE

Humza Naseer, Graeme Shanks, Atif Ahmad, Sean Maynard 123 TOWARDS A TAXONOMY OF DIGITAL WORK

Volkmar Mrass, Mahei Manhai Li, Christoph Peters 123

A SOCIO-TECHNICAL APPROACH TO SUSTAINABILITY IN ORGANIZATIONS: AN EXPLORATORY STUDY

Moufida Sadok, Christine Welch 124 DIGITAL TRANSFORMATION IN THE AUTOMOTIVE INDUSTRY: TOWARDS A GENERIC VALUE NETWORK

Tobias Riasanow, Gabriela Galic, Markus Boehm 124 DOES THE WINNER TAKE IT ALL? – TOWARDS AN UNDERSTANDING OF WHY THERE MIGHT BE NO ONE-SIZE- FITS-ALL GAMIFICATION DESIGN

Sofia Schöbel, Matthias Söllner, Abhay Mishra 125 SOFTWARE PROGRAMMER PRODUCTIVITY: A COMPLEMENTARY-BASED RESEARCH MODEL

Natallia Pashkevich, Darek Haftor 125 DESIGNING HEDONIC USER EXPERIENCES: THE EFFECT OF PSYCHOLOGICAL NEED FULFILMENT ON HEDONIC MOTIVATION

Dorothee Rocznik, Klaus Goffart, Manuel Wiesche 126 SHARING BEHIND THE SCENES: UNDERSTANDING USER BYPASSING BEHAVIOR IN SHARING ECONOMY

Yumeng Wang, Cheng Suang Heng 126 TOWARDS EXPLAINING THE WILLINGNESS TO DISCLOSE PERSONAL SELF-TRACKING DATA TO SERVICE

PROVIDERS

Arne Buchwald, Albert Letner, Nils Urbach, Matthias von Entress-Fuersteneck 126

09:00 - 10:00 PLENARY II

Room: GA Rui Paiva, WeDo Technologies, Portugal

10:00 - 11:00

RP PRESENTATION SESSIONS T04 Big Data Analytics and Business Transformation

Jing Ren, Robert J Kauffman 57

Florian Imgrund, Marcus Fischer, Christian Janiesch, Axel Winkelmann 63 USER EVALUATION OF SYMBOLS FOR CORE BUSINESS PROCESS MODELING CONCEPTS

Kathrin Figl 63

T08 Digital Government in the Public Sector

GOVERNMENT E-SERVICE DEVELOPMENT

Jesper Holgersson, Ida Lindgren, Ulf Melin, Karin Axelsson 68

Safa’a AbuJarour, Hanna Krasnova 98

11:00 - 11:30 Coffee-Break

11:30 - 13:00

RP PRESENTATION SESSIONS T01 General IS Topics

MANAGEMENT SYSTEM

Yizhou Li, Phillip Haake, Benjamin Mueller 51

T04 Big Data Analytics and Business Transformation

11:30 - 13:00 | Room: PA

Session Chair: Patrick Mikalef and Ilias Pappas

SOCIO-TECHNICAL INERTIA, DYNAMIC CAPABILITIES AND ENVIRONMENTAL UNCERTAINTY: SENIOR

MANAGEMENT VIEWS AND IMPLICATIONS FOR ORGANIZATIONAL TRANSFORMATION

Frantz Rowe, Patrick Besson, Aymeric Hemon 57

HOW TO CULTIVATE ANALYTICS CAPABILITIES WITHIN AN ORGANIZATION? – DESIGN AND TYPES OF ANALYTICS COMPETENCY CENTERS

Ronny Schüritz, Ella Brand, Gerhard Satzger, Johannes Kunze von Bischhoffshausen 58 GENERATING CONSUMER INSIGHTS FROM BIG DATA CLICKSTREAM INFORMATION AND THE LINK WITH

TRANSACTION-RELATED SHOPPING BEHAVIOR

Daniel Schellong, Jan Kemper, Malte Brettel 58

T17 IS for a Smart, Sustainable and Inclusive World

Piyush Yadav, Souleiman Hasan, Adegboyega Ojo, Edward Curry 83 IT-ENABLED IDEA CROWDSOURCING – A MEAN TO PROMOTE GENDER EQUITY IN IT RESEARCH INSTITUTIONS Elena Gorbacheva, Benjamin Barann 84

T20 IT Governance and Business-IT Alignment

11:30 - 13:00 | Room: S3

Session Chair: Steven De Haes

INSTITUTIONALIZATION OF INFORMATION TECHNOLOGY GOVERNANCE AND THE BEHAVIOR OF INDIVIDUALS IN THE PUBLIC ORGANIZATIONS CONTEXT

Guilherme Wiedenhöft, Edimara Mezzomo Luciano, Gabriela Viale Pereira 91 WHY AND HOW DO MUNICIPAL AREAS GOVERN INTER-ORGANIZATIONAL ICT COOPERATION: INDEED, “THE EMPEROR HAS NO CLOTHES”

Tomi Dahlberg, Tomi Dahlberg, Ari Helin 91 BASELINE MECHANISMS FOR IT GOVERNANCE AT UNIVERSITIES

Isaias Scalabrin Bianchi, Rui Dinis Sousa, Ruben Pereira, Jos van Hillegersberg 92

Maximilian Raab, Thomas Friedrich, Sebastian Schlauderer, Sven Overhage 96

A FRAMEWORK FOR THE NOTION OF ‘UTILITY’ IN THE LANDSCAPE OF CROWDFUNDING

Jascha-Alexander Koch 96 COMPETITIVE MARKET INNOVATION CONTESTS AND SOCIAL CAPITAL: DIAMETRICALLY OPPOSED, OR

INHERENTLY LINKED?

Stephen Treacy, Joseph Feller, Brian O'Flaherty, Tadhg Nagle 97

Rania Fahim El-Gazzar, Eli Hustad, Dag Håkon Olsen 114 PREDICTING BUYERS’ REPURCHASE INTENTIONS IN CROSS-BORDER E-COMMERCE: A VALENCE FRAMEWORK PERSPECTIVE

Jian Mou, Jason Cohen, Yongxiang Dou, Bo Zhang 115 ESCAPING REALITY: EXAMINING THE ROLE OF PRESENCE AND ESCAPISM IN USER ADOPTION OF VIRTUAL REALITY GLASSES

Eva Hartl, Benedikt Berger 115

09:00 - 13:00 RIP PRESENTATION SESSION 2

CCVF

Session Chair: Cândida Silva

MATERNAL IDENTITY AND MATERNAL ROLE ATTAINMENT – DETERMINANTS OF MOTHERS' PARTICIPATION IN MATERNAL VIRTUAL COMMUNITIES

Johana Cabinakova, Julia Krönung 127

AN EXPLORATION OF FIRST-YEAR UNDERGRADUATES’ PREPAREDNESS AND EXPERIENCES IN BLENDED COURSES Yvonne Hong, Lesley Gardner 127 BRIDGING THE KNOWLEDGE GAP: TOWARDS A COMPREHENSIVE MHEALTH TRAINING FRAMEWORK

Grace Kenny, Ciara Heavin, Yvonne O'Connor, Edmund Ndibuagu 128 SELLING CENTER HETEROGENEITY AND ITS INTER-PLAY WIT THE BUYING CENTER FOR INCREASING ADOPTION

OF IT-SUPPORTED SERVICE INNOVATIONS

Nicolas Zacharias, Ferdinand Rausch 128 THE EMERGENCE OF SHARING AND GAINING KNOWLEDGE: TOWARDS SMARTWORK IN HEALTHCARE

Helena Vallo Hult 129 EFFECTING EMPLOYEE ENERGY CONSERVATION BEHAVIOUR AT THE WORKPLACE BY UTILISING GAMIFICATION Dimosthenis Kotsopoulos, Cleopatra Bardaki, Stavros Lounis, Katerina Pramatari 129 RESOURCE MOBILIZATION IN SOCIAL MEDIA: THE ROLE OF INFLUENTIAL ACTORS

Jose Ortiz, Arvind Tripathi 130 HOW DOES TWITTER INFLUENCE A SOCIAL MOVEMENT?

Deepa Ray, Monideepa Tarafdar 130 MANIPULATION IN PREDICTION MARKETS – CHASING THE FRAUDSTERS

Simon Kloker, Tobias Kranz 130 THE BENEFITS OF DCC IMPLEMENTATION FOR RETAILERS

Dirk Gerritsen, Coen Rigtering, Carla Janse van Vuuren 131 HELP IS ON THE WAY – PROVIDING USER SUPPORT FOR EPC MODELLING VIA A SYSTEMATIC PROCEDURE MODEL

Sven Jannaber, Dennis M Riehle, Patrick Delfmann, Oliver Thomas 131 ACCEPTANCE FACTORS FOR USING A BIG DATA CAPABILITY AND MATURITY MODEL

Jeffrey Saltz 131 DESIGNING ADAPTIVE NUDGES FOR MULTI-CHANNEL CHOICES OF DIGITAL SERVICES: A LABORATORY

EXPERIMENT DESIGN

Dennis Hummel, Silvia Schacht, Alexander Mädche 132

EXPLORING HOW DIFFERENT PROJECT MANAGEMENT METHODOLOGIES IMPACT DATA SCIENCE STUDENTS Jeffrey Saltz, Robert Heckman, Ivan Shamshurin 132 WEB SURVEY GAMIFICATION – INCREASING DATA QUALITY IN WEB SURVEYS BY USING GAME DESIGN

ELEMENTS

Silvia Schacht, Florian Keusch, Nils Bergmann, Stefan Morana 133 MAKING CUES SALIENT: THE ROLE OF SECURITY AWARENESS IN SHAPING THREAT AND COPING APPRAISALS Lennart Jaeger, Andreas Eckhardt 133 LARGE CROWDS OR LARGE INVESTMENTS? HOW SOCIAL IDENTITY INFLUENCES THE COMMITMENT OF THE CROWD

Sean Nevin, Rob Gleasure, Phillip O'Reilly, Joseph Feller, Shanping Li, Jerry Cristoforo 133 ARE YOU UP FOR THE CHALLENGE? TOWARDS THE DEVELOPMENT OF A BIG DATA CAPABILITY ASSESSMENT MODEL

Patrick Zschech, Kai Heinrich, Marcus Pfitzner, Andreas Hilbert 134

13:00 - 14:00 Lunch

14:00 - 16:00 PANEL III MAKING AN IMPACT IN A PUBLISH-OR-PERISH WORLD

Room: GA Samir Chatterjee, Claremont Graduate University

Alan Dennis, Indiana University Shirley Gregor, Australian National University Magnus Mähring, Stockholm School of Economics Peter Mertens, University of Erlangen-Nürnberg

Nick Letch, Jessica Murray 53

A SOCIO-TECHNICAL PERSPECTIVE ON THE DESIGN OF IT ARCHITECTURE: THE LOWLANDS LENS

Pierre van Amelsvoort, Marc Govers 53 SME E-BUSINESS DEVELOPMENT: AN INTERACTION BASED APPROACH

Paolo Depaoli, Stefano Za 54 THE QUESTION OF THE CIRCULATION OF AGENCY IN TWO IN JUDICIAL INFORMATION INFRASTRUCTURES Andrea Resca 54

Thalmann, Ulrich Remus 116

A SURVEY OF FAILURES IN THE SOFTWARE DEVELOPMENT PROCESS

Rita Marques, Gonçalo Costa, Miguel Mira da Silva, Pedro Gonçalves 116 EXPLAINING INFORMATION TECHNOLOGY USERS’ WAYS OF MITIGATING TECHNOSTRESS

Markus Salo, Henri Pirkkalainen, Cecil Chua, Tiina Koskelainen 116

A GENERATION COMPARISON OF MOBILE PAYMENT ACCEPTANCE FACTORS: AN EMPIRICAL INVESTIGATION Maximilian Fischer, Arna Wömmel, Riccardo Reith, Bettina Lis 117

T26 Service Innovation, Engineering and Management

14:00 - 16:00 | Room: S1

Session Chair: Roman Beck

NEVER CHANGE A RUNNING SYSTEM? HOW STATUS QUO-THINKING CAN INHIBIT SOFTWARE AS A SERVICE ADOPTION IN ORGANIZATIONS

Margareta Heidt, Rabea Sonnenschein, André Loske 101 EXPLAINING THE ROLE OF SERVICE-ORIENTED ARCHITECTURE FOR CYBER-PHYSICAL SYSTEMS BY ESTABLISHING LOGICAL LINKS

Arne Gruettner, Janek Richter, Dirk Basten 101 MULTI USER SERVICE RE-SELECTION: REACT DYNAMICALLY TO EVENTS OCCURRING AT PROCESS EXECUTION Michael Mayer 102 THE ROLE OF TECHNOLOGY FOR SERVICE INNOVATION IN SHARING ECONOMY ORGANIZATIONS – A SERVICE- DOMINANT LOGIC PERSPECTIVE

Wietske Van Osch, Yi-Chuan Wang 108 ANALYSING EMPLOYEES’ WILLINGNESS TO DISCLOSE INFORMATION IN ENTERPRISE SOCIAL NETWORKS: THE ROLE OF ORGANISATIONAL CULTURE

Adrian Engelbrecht, Jin Gerlach, Alexander Benlian, Peter Buxmann 109 VALUE CO-CREATION AND TRUST IN SOCIAL COMMERCE: AN FSQCA APPROACH

Ilias Pappas, Patrick Mikalef, Michail Giannakos, Paul A Pavlou 109

David Schneider 113 OPEN INNOVATION AS BUSINESS MODEL GAME-CHANGER IN THE PUBLIC SECTOR

Aakanksha Gaur, Michele Osella, Enrico Ferro, Jonas Hedman 113 THE EVALUATION ASPECT OF DIGITAL BUSINESS MODEL INNOVATION: A LITERATURE REVIEW ON TOOLS AND METHODOLOGIES

Jan F Tesch, Anne-Sophie Brillinger 114

16:00 - 16:30 Coffee-Break

Jan Kemper 59 ENHANCING DECISION-MAKING EFFICIENCY THROUGh M-BI USE

Olgerta Tona, Sven Carlsson 59 CRITICAL FACTORS FOR BUSINESS INTELLIGENCE SUCCESS

Hawa Nyende, Urban Ask, Peter Nabende 79 PREDICTING THE INDIVIDUAL MOOD LEVEL BASED ON DIARY DATA

Vincent Bremer, Dennis Becker, Burkhardt Funk, Dirk Lehr 79

Marko Niemimaa 85 SOCIOMATERIALITY: AN OBJECT-INSPIRED PROPOSAL FOR IS SCHOLARS

MANUFACTURING PRACTICES

Melanie Steinhueser, Lena Waizenegger, Shahper Vodanovich, Alexander Richter 92 HOW CAN DIAGRAMMATIC CONCEPTUAL MODELING SUPPORT KNOWLEDGE MANAGEMENT?

Dimitris Karagiannis, Robert Buchmann, Michael Walch 93

T28 Social and Ethical Implications of ICT Use

Tapani Rinta-Kahila, Wael Soliman 104

TO PHUB OR NOT TO PHUB: UNDERSTANDING OFF-TASK SMARTPHONE USAGE AND ITS CONSEQUENCES IN THE ACADEMIC ENVIRONMENT

Olga Abramova, Annika Baumann, Hanna Krasnova, Stefan Lessmann 104

13:30 - 18:00 RIP PRESENTATION SESSION 3

CCVF

Session Chair: Isabel Ferreira

ALIGNING IS CURRICULUM WITH INDUSTRY SKILL EXPECTATIONS: A TEXT MINING APPROACH

Patrick Föll, Frédéric Thiesse 134 THE DINU-MODEL – A PROCESS MODEL FOR THE DESIGN OF NUDGES

Christian Meske, Tobias Potthoff 135 ADAPTING AGILE METHODS TO DEVELOP SOLUTIONS FOR THE INDUSTRIAL INTERNET OF THINGS

Christoph Fuchs, Thomas Hess 135 RANDOMISED CONTROLLED TRIALS AS A METHOD OF EVALUATING MOBILE HEALTH INTERVENTIONS

Samantha Dick, Yvonne O'Connor, Ciara Heavin 136 WHEN IS AGILE APPROPRIATE FOR ENTERPRISE SOFTWARE DEVELOPMENT?

Gary Spurrier, Heikki Topi 136 DEVELOPMENT OF DYNAMIC KEY FIGURES FOR THE IDENTIFICATION OF CRITICAL COMPONENTS IN SMART FACTORY INFORMATION NETWORKS

Björn Häckel, Daniel Miehle, Stefan Pfosser, Jochen Übelhör 137 TWO WAY ARCHITECTURE BETWEEN IOT SENSORS AND CLOUD COMPUTING FOR REMOTE HEALTH CARE MONITORING APPLICATIONS

Jing Ma, Hoa Nguyen, Farhaan Mirza, Oliver Neuland 137 ASSESSING THE INFLUENCE OF PERSUASIVE SYSTEMS FOR SUSTAINABILITY ACROSS WORK-HOME-COMMUNITY BOUNDARIES

Jacqueline Corbett, Sarah Cherki El Idrissi 138 THE YIN-AND-YANG OF COLLABORATIVE CONSUMPTION DEVELOPMENT: THE ROLE OF AMBIDEXTROUS IS CAPABILITIES AT GOGET’S CAR-SHARE

Thomas Lister, Michael Cahalane, Felix Ter Chian Tan, Barney Tan, Leo Saito 138 IDENTIFICATION OF CURRENT KEY TOPICS IN ERP POST-IMPLEMENTATION RESEARCH: A LITERATURE REVIEW CLASSIFICATION FRAMEWORK

Sebastian Göhrig, Christian Janiesch, Daniel Neuss, Julian Kolb, Axel Winkelmann 139 IDENTIFYING AND EMBEDDING BEHAVIORAL COMPETENCIES IN INFORMATION SYSTEMS COURSES

Vijay Kanabar, Kalinka Kaloyanova 139 DETECTING PANIC POTENTIAL IN SOCIAL MEDIA TWEETS

Anuja Hariharan, Wei Liao, Verena Dorner, Christof Weinhardt, Georg Alpers 139 PREDICTING THE DURATION OF SURGERIES TO IMPROVE PROCESS EFFICIENCY IN HOSPITALS

Martin Riekert, Marc Premm, Achim Klein, Lyubomir Kirilov, Hannes Kenngott, Martin Apitz, Martin Wagner, Lena Ternes 140 DESIGNING FOR KNOWLEDGE-BASED FAMILIARITY, TRUST, AND ACCEPTANCE: THE CASE OF AFFECTIVE

TECHNOLOGY

Katharina Jahn, Oliver Heger, Henrik Kampling, Krzysztof Stanik, Björn Niehaves 140 LEVERAGING PUSHED SELF-TRACKING IN THE HEALTH INSURANCE INDUSTRY: HOW DO INDIVIDUALS PERCEIVE SMART WEARABLES OFFERED BY INSURANCE ORGANIZATION?

Stefanie Paluch, Sven Tuzovic 141 CHANGING LEADERSHIP BEHAVIOURS: A JOURNEY TOWARDS A DATA DRIVEN CULTURE

Jonathan McCarthy, David Sammon, Ciaran Murphy 141

I AM A CROWD WORKER – HOW INDIVIDUALS IDENTIFY WITH A NEW FORM OF DIGITAL WORK

David Durward, Ivo Blohm 142 DIGITAL FORMATIVE LEARNING ASSESSMENT TOOL – TOWARDS HELPING STUDENTS TO TAKE OWNERSHIP OF THEIR LEARNING

Roman Rietsche, Matthias Söllner, Sabine Seufert 142

20:00 - 23:00 CONFERENCE DINNER Paço dos Duques

Address: Rua Conde D Henrique, 4810-245 Guimarães

Phone: +351 253 412 273

Email: pduques@culturanorte.pt

22:00 - 22:15 BEST PAPERS AND CIBORRA AWARDS

09:00 - 11:00 PANEL IV POLITICS AND AIS: WHERE DO WE DRAW THE LINE

Room: GA Jane Fedorowicz, Bentley University Safa’a AbuJarour, University of Potsdam Dov Te’Eni, Tel Aviv University Monideepa Tarafdar, Lancaster University Niels Bjorn-Andersen, Copenhagen Business School

Quang Nguyen, Mary Tate, Philip Calvert, Benoit Aubert 55 EVALUATING AUGMENTED REALITY APPLICATIONS IN CONSTRUCTION – A COST-BENEFIT ASSESSMENT

FRAMEWORK BASED ON VOFI

Thuy Duong Oesterreich, Frank Teuteberg 55 CONTRACT FRAME AND PARTICIPATION: MITIGATING DISADVANTAGES OF PENALTY CONTRACTS

Egil Øvrelid, Bendik Bygstad, Ole Hanseth 71 FROM ONE-STOP-SHOP TO NO-STOP-SHOP: AN E-GOVERNMENT STAGE MODEL

LAUNCH STRATEGIES OF DIGITAL PLATFORMS: PLATFORMS WITH SWITCHING AND NON-SWITCHING USERS Nina-Birte Schirrmacher, Jan Ondrus, Thomas Kude 65

Christian Janze 98

Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp 110

Nihal Islam, Peter Buxmann, David Dé-Juan Ding 76

IT INNOVATIONS AND ENTREPRENEURSHIP IN EMERGING ECONOMIES - IS CLOUD COMPUTING A MAGIC INGREDIENT FOR EGYPTIAN ENTREPRENEURS?

Rania Fahim El-Gazzar, Helle Zinner Henriksen, Fathul Wahid 76

John McAvoy, Tom Butler 86

11:00 - 11:30 Coffee-Break

Mario Nadj, Christian Schieder 60 ANALYTICS AS A SERVICE: CLOUD COMPUTING AND THE TRANSFORMATION OF BUSINESS ANALYTICS BUSINESS MODELS

Dana Naous, Johannes Schwarz, Christine Legner 60 APPLYING DATA SCIENCE FOR SHOP-FLOOR PERFORMANCE PREDICTION

Nikolai Stein, Christoph Flath 61

DENMARK

John Stouby Persson, Anja Kaldahl Reinwald, Espen Skorve, Peter Axel Nielsen 73 FROM E-GOVERNMENT TO E-GOVERNANCE: SOCIAL MEDIA AND PUBLIC AUTHORITIES LEGITIMACY WORK Magnus Bergquist, Jan Ljungberg, Bertil Rolandsson, Björn Remneland Wikhamn 73

Jose Benitez, Laura Ruiz, Javier Llorens, Ana Castillo 75 REINVENTING THE IT FUNCTION: THE ROLE OF IT AGILITY AND IT AMBIDEXTERITY IN SUPPORTING DIGITAL BUSINESS TRANSFORMATION

Daniel Leonhardt, Ingmar Haffke, Johann Kranz, Alexander Benlian 75 THE EFFECT OF PRODUCER DESCRIPTIONS ON DEMAND OF MOBILE APPLICATIONS

EXPLORATORY STUDY IN THE HEALTHCARE SECTOR

Diana Renner 80 WORKLOAD PREDICTION MODEL OF A PRIMARY HEALTH CENTRE

Manjula Devananda, Stephen Cranefield, Michael Winikoff, Hywel Lloyd 80

Jiayuan Liu, Joe Nandhakumar, Markos Zachariadis 93 USABILITY EVALUATION OF COOPERATION VISUALISATION IN ENTERPRISES: FRAMEWORK DEVELOPMENT AND VALIDATION BASED ON EMPIRICAL RESULTS

Erik Kolek, Eva Alice Christiane Bittner 94 INFORMATION TECHNOLOGY COMPETENCY AND ORGANIZATIONAL AGILITY: ROLES OF ABSORPTIVE CAPACITY AND INFORMATION INTENSITY

Hongyi Mao, Shan Liu, Jinlong Zhang, Yajun Zhang 94

T28 Social and Ethical Implications of ICT Use

11:30 - 13:00 | Room: GA

Session Chair: Ruilin Zhu

INFORMATION FAILURES, TRUST VIOLATION, AND CUSTOMER FEEDBACK IN WEB-ENABLED TRANSACTIONS: THE ROLE OF CAUSAL TRANSPARENCY AS A TRUST REPAIR MECHANISM

Anna-Maria Seeger, Tillmann Neben, Armin Heinzl 105 INFORMATION PRIVACY FROM A RETAIL MANAGEMENT PERSPECTIVE

Wanda Presthus, Linda Renate Andersen 105