Information Systems for a Smart, Sustainable and Inclusive World

BOOK OF ABSTRACTS Information Systems for a Smart, Sustainable and Inclusive World 5-10 June, 2017 MESSAGE FROM THE CONFERENCE CO-CHAIRS Isabel Ramos Helmut Krcmar Virpi Tuunainen ECIS 2017 will take place in Guimarães, Portugal at the Centro Cultural Vila Flor and is hosted by the Department of Information Systems of the University of Minho The aim of the ECIS 2017 is to discuss the fundamental issues related to the role information systems research and education can play in creating a smart, sustainable and inclusive world The world is facing very complex and long-term challenges that require sophisticated and integrated responses in a context of globalization, strong interdependency, pressure on resources, ageing Simultaneously, the creation and sharing of information and knowledge is growing at a fast pace The increasing pace of technological innovation and qualification of human resources brings with it the hope that the economic and social changes necessary to the well being of the world population may occur in an effective way The Information Systems and Technologies have the potential to enhance the collective intelligence necessary to support a smart, sustainable and inclusive world They can: (i) improve the use of scarce resources; (ii) engage citizens in the participative and self-organized processes required to improve regions’ resilience and well-being; (iii) enable innovative ways to business; (iv) support the effective use of huge amounts of information in private and public decision making; (v) extend the human capabilities (physical and cognitive) among many other applications with a strong potential to contribute to effectively address the global challenges ahead We invite all of you to participate in the AIS [affiliated] prestigious conference ECIS 2017 that will take place in the historical city of Guimarães Isabel Ramos, Helmut Krcmar and Virpi Tuunainen Conference Co-Chairs ECIS2017 COMMITTEES Conference Chairs Isabel Ramos, University of Minho, Portugal Helmut Krcmar, TUM Technical University of Munich, Germany Virpi Tuunainen, Aalto University, Finland Program Chairs Jan Pries-Heje, Roskilde University, Denmark João Álvaro Carvalho, University of Minho, Portugal Jörg Becker, University of Münster, Germany Research Paper Chairs António Lucas-Soares, Universidade Porto, Portugal Carl Adams, University of Portsmouth, UK Wendy Currie, Audencia Nantes, School of Management, France Research-in-Progress Chairs Bjørn Erik Munkvold, University of Agder, Norway Henrique O’Neill, ISCTE, Portugal Robert Winter, University of St Gallen, Switzerland Doctoral Consortium Chairs Kevin Desouza, Arizona State University, USA Niall Hayes, Lancaster University, UK Workshop and Tutorials Chairs Antoine Harfouche, Université Paris Dauphine, France Brian Fitzgerald, University of Limerick, Ireland Paulo Rupino, Universidade de Coimbra, Portugal Junior Faculty Consortium Angelika Kokkinaki, University of Nicosia, Cyprus Rui Quaresma, Universidade de Évora, Portugal Karl(heinz) Kautz, Royal Melbourne Institute of Technology (RMIT) University, Australia Neri dos Santos, Universidade Católica Estado Paraná, Brazil Panel Chairs Edson Luiz Riccio, Universidade de São Paulo, Brazil Jan Damsgaard, Copenhagen Business School, Denmark Jan Devos, Universiteit Gent, Belgium CIO Symposium Chairs Dov Te’eni, Tel Aviv University, Israel José Tribolet, Instituto Superior Técnico, Portugal Luís Amaral, University of Minho, Portugal Submission Team Ana Cardoso, University of Minho, Portugal Irving Reascos, University of Minho, Portugal Nuno Santos, University of Minho, Portugal Victor Barros, University of Minho, Portugal Local Organization Chairs Aleš Popovič, University of Ljubljana, Slovenia Alexandre Miguel Pinto, Fac Ciências da Univ Lisboa Anabela Mesquita, Polytechnic Institute of Porto, Portugal Arminda Lopes, Instituto Politécnico de Castelo Branco, Portugal Delfina Sá-Soares, University of Minho, Portugal Isabel Seruca, Portucalense, Portugal Maria João Ferreira, Universidade Portucalense, Portugal Olga Delgado Ortega, Universidade Lusófona, Portugal Paulo Silva, University of Évora, Portugal Rui Dinis de Sousa, University of Minho, Portugal Tiago Oliveira, NOVA IMS, Portugal PROGRAM WORKSHOPS June 6th 09:00-10:30 Room B1.13 Developing Activity Theory in Information Studies University of Minho Room B1.14 Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing 10:30-11:00 11:00-12:30 Developing Activity Theory in Information Studies Room B1.17 Socio-Technical Perspectives on Information Systems Security Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data Design Science Research: a Hands-on Tutorial Opening Smart Cities: Challenges to Engage Citizens through Information Systems Design Science Research: a Hands-on Tutorial Opening Smart Cities: Challenges to Engage Citizens through Information Systems Socio-Technical Perspectives on Information Systems Security Lunch Developing Activity Theory in Information Studies Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing 16:00-16:30 16:30-18:00 Room B1.16 Coffee-Break Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing 12:30-13:00 13:00-14:00 14:00-16:00 Room B1.15 Socio-Technical Perspectives on Information Systems Security Coffee-Break Developing Activity Theory in Information Studies Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing Socio-Technical Perspectives on Information Systems Security WORKSHOPS June 7th University of Minho Room B1.13 Room B1.14 09:00-10:30 International Workshop for PractitionerResearchers Service Science: New Perspectives and Directions for IS International Workshop for PractitionerResearchers Service Science: New Perspectives and Directions for IS 10:30-11:00 11:00-12:30 12:30-13:00 13:00-14:00 14:00-16:00 Room B1.16 PLS Path Modelling Using ADANCO 2.0: Designing User Introduction, Assistance System Extensions, and Advances Coffee-Break PLS Path Modelling Using ADANCO 2.0: Designing User Introduction, Assistance System Extensions, and Advances Room B1.17 DSI Auditorium Towards How to Be an Effective Interdisciplinary Dialog Reviewer: a Workshop in Service Design for PhD Students and Contexts Junior Faculty Towards How to Be an Effective Interdisciplinary Dialog Reviewer: a Workshop in Service Design for PhD Students and Contexts Junior Faculty Lunch Electronic Resources for the Aging Society Service Science: New Perspectives and Directions for IS 16:00-16:30 16:30-18:00 Room B1.15 Electronic Resources for the Aging Society Service Science: New Perspectives and Directions for IS Knowledge Engineering for BioMedical and Health Intelligent Information System Coffee-Break Knowledge Engineering for BioMedical and Health Intelligent Information System PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances Towards Interdisciplinary Dialog in Service Design Contexts PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances Towards Interdisciplinary Dialog in Service Design Contexts I AM A CROWD WORKER – HOW INDIVIDUALS IDENTIFY WITH A NEW FORM OF DIGITAL WORK David Durward, Ivo Blohm Crowd work has emerged as a new form of digital gainful employment that changes the nature of work However, an increasing number of people perform certain tasks in the crowd and start to identify with this work In this paper, we outline our research in progress which is concerned with the effects of work characteristics in crowd work that have impact on the individual’s identification Thus, we developed our research model and conducted an online survey amongst 434 crowd workers to ex-amine their perception of work and illustrate the antecedences of identification Our expected contribution will increase the understanding of crowd work and extend prior research on self-determination theory (SDT) and work design For practice, we provide important insights for platform providers to (re-) design work on platform in order to increase identification among their crowd In addition, our findings can serve as common basis for future discussions on decent crowd work DIGITAL FORMATIVE LEARNING ASSESSMENT TOOL – TOWARDS HELPING STUDENTS TO TAKE OWNERSHIP OF THEIR LEARNING Roman Rietsche, Matthias Söllner, Sabine Seufert Over the last years, the number of students has constantly risen while the number of lecturers remained steady To the consequence are large-scale classes with often hundreds of students Large-scale classes have didactical challenges such as providing effective feedback for the students’ learning success This is in particular problematic, since feedback belongs to the most influential factors for the student learning success In order to overcome the challenges of providing feedback in large-scale classes, we suggest using an IT-based solution we label digital formative learning assessment tool (DFLAT) In this research-in-progress paper, we will show the development of this tool by using the method of action design research (ADR) More precisely, we will concentrate on the first part from the requirements gathering to the alphaversion In order to collect the requirements, we conducted expert interviews with lecturers and students and also derived requirements from scientific literature Based on the requirements, we will define the key design elements of the first version of DFLAT The next steps in our research are then the intervention and evaluation of our alpha-version in a large-scale lecture With our completed research, we aim to contribute to literature by developing a theory of design and action for providing individualized feedback for students in large-scale classes EXPLORING THE IMPACTS OF VIRTUAL REALITY ON BUSINESS MODELS: THE CASE OF THE MEDIA INDUSTRY Joschka Mütterlein, Thomas Hess Virtual reality (VR) is an emerging technology with a large potential to disrupt businesses However, impacts of VR on companies have remained largely unexplored We seek to fill this research gap with the business model concept as a well-structured foundation Using the example of the media industry as one of the industries most affected by VR, our qualitative study classifies different types of VR applications and contents to assess their impacts on a business model’s components We distinguish between the internal use of VR applications in companies (e.g., for conferencing and collaborating) and the production and distribution of VR content for external use (e.g., videos and games) The findings show that the impact of VR on companies that produce and distribute VR contents for external purposes is large and even increases when more technologies are needed to create content and when the content is more interactive Compared to this, VR’s impact on companies that merely use the technology for internal purposes is small Our analysis also shows that the business model concept is well suited to analyze technology adoption at the firm level Thus, we suggest its future use to methodically advance this research stream THE CONTENT AND CONTEXT OF IDENTITY IN A DIGITAL SOCIETY Michelle Carter, Deborah Compeau, Michael Kennedy, Marc Schmalz Our team has undertaken a study designed to explore the context and content of IT identity in a digital society The work involves conducting semi-structured, reflective interviews and analysis based on grounded theory, extending prior research on IT identity by investigating the meanings and expectations for behaviour that individuals ascribe to themselves in relation to IT and how these relate to various aspects of their current self-concepts Our initial findings indicate that our participants have complex relationships with a range of IT These technologies become embedded in their daily lives, providing evidence in support of IT’s role as a medium, determinant, and consequent of identity Further, we see the emergence of weak and strong IT identities and the emergence of a weak anti-IT identity By iterating on our processes and reflecting on our results, we have been able to tune our methods and inform future recruitment goals Moving forward, we expect that expanding the diversity in our group of participants will reveal greater insights into the ways that participation in a digital society influences the formation and expression of one’s role, group, personal, and IT (or anti-IT) identities PEER RATINGS AND ASSESSMENT QUALITY IN CROWD-BASED INNOVATION PROCESSES Thomas Wagenknecht, Timm Teubner, Christof Weinhardt Social networks – whether public or in enterprises – regularly ask users to rate their peers’ content using different voting techniques When employed in innovation challenges, these rating procedures are part of an open, interactive, and continuous engagement among customers, employees, or citizens In this regard, assessment accuracy (i.e., correctly identifying good and bad ideas) in crowdsourced evaluation processes may be influenced by the display of peer ratings While it could sometimes be useful for users to follow their peers, it is not entirely clear under which circumstances this actually holds true Thus, in this research-in-progress article, we propose a study design to systematically investigate the effect of peer ratings on assessment accuracy in crowdsourced idea evaluation processes Based on the elaboration likelihood model and social psychology, we develop a research model that incorporates the mediating factors extraversion, locus of control, as well as peer rating quality (i.e., the ratings’ correlation with the evaluated content’s actual quality) We suggest that the availability of peer ratings decreases assessment accuracy and that rating quality, extraversion, as well as an internal locus of con-trol mitigate this effect COMBINING COLLECTIVE AND ARTIFICIAL INTELLIGENCE: TOWARDS A DESIGN THEORY FOR DECISION SUPPORT IN CROWDSOURCING Marcel Rhyn, Ivo Blohm Crowdsourcing represents a powerful approach that seeks to harness the collective knowledge or creativity of a large and independent network of people for organizations While the approach drastically facilitates the sourcing and aggregating of information, it represents a latent challenge for organizations to process and evaluate the vast amount of crowdsourced contributions – especially when they are submitted in an unstructured, textual format In this study, we present an on-going design science research project that is concerned with the construction of a design theory for semi-automated information processing and decision support in crowdsourcing The proposed concept leverages the power of crowdsourcing in combination with text mining and machine learning algorithms to make the evaluation of textual contributions more efficient and effective for decision-makers Our work aims to provide the theoretical foundation for designing such systems in crowdsourcing It is intended to contribute to decision support and business analytics research by outlining the capabilities of text mining and machine learning techniques in contexts that face large amounts of usergenerated content For practitioners, we provide a set of generalized design principles and design features for the implementation of these algorithms on crowdsourcing platforms UNDERSTANDING AUGMENTED REALITY GAME PLAYERS’ VALUE CO-DESTRUCTION PROCESS IN POKÉMON GO Juuli Lintula, Tuure Tuunanen, Markus Salo, Tuomas Kari We conceptualize the mobile game Pokémon Go as a service provider aiming to offer customers value propositions over an augmented reality (AR) platform, where players engage in co-creating value, such as fun, social unity and health However, playing Pokémon Go can also ensue to value co-destruction through critical service interactions involving e.g increased mobile costs, trespassing, accidents or assaults Such could ensue to negative value outcomes, such as frustration, humiliation or unsafety In order to prevent critical service interactions, it is significant to gain an understanding of value co-destruction, which currently remains an unclear concept with a call for empirical studies We address this gap by adopting a qualitative research approach and examining 55 critical Pokémon Go user incidents, and ca 30 laddering interviews The data is coded into process components categorized in three interrelated dimensions and three temporal points As a result, a value co-destruction process framework for AR mobile games will be proposed We contribute to the literature by empirically extending the extant value co-destruction conceptualization, and pioneering a study of value codestructive user behaviour in the AR mobile games domain Our findings will help researchers and managers understand value co-destructive user behaviour and rectify critical interaction components AFFORDANCE THEORY IN SOCIAL MEDIA RESEARCH: SYSTEMATIC REVIEW AND SYNTHESIS OF THE LITERATURE Najmeh Hafezieh, Farjam Eshraghian Social media technologies continue transforming various dimensions of social and organisational life through possibilities they present for goal-oriented actions of diverse users/ user groups The notion of affordances that explains these possibilities has witnessed popularity among IS scholars to study these technologies However, since the concept itself has been under ongoing development, its use in studying social media technologies has been focused on identi-fying technical affordances, perception and actualisations of these affordances, or the social and organisational implications of such affordances In this research-in-progress paper, we present our attempt to systematically review and synthesise the literature to examine the effects of social media affordances In addition, we aim to systematically review the existing literature to explore how the concept of affordance has been employed in social media research, to un-cover the effects of social media affordances and present a comprehensive framework of these affordances effects and identify areas for future research ACHIEVING MORE BY PAYING LESS? HOW RETAILERS CAN BENEFIT BY BIDDING LESS AGGRESSIVELY IN PAID SEARCH AUCTIONS Darius Schlangenotto, Dennis Kundisch Current research on paid search highlights its ability to enhance online as well as offline conversions Yet, research investigating the impact of placing paid search ads on less prominent positions on subsequent consumer behavior is limited to the online environment This paper presents a controlled field experiment which investigates whether the targeting of a less prominent ad position can be beneficial for bricks-and-mortar retailers who sell their products via local stores Preliminary Results indicate that paid search advertising budgets could be allocated more efficiently by targeting less prominent ad positions, thus allowing a bricks-andmortar retailer with a limited marketing budget to increase the reach of their marketing campaign, attract more consumers to its website and achieve an overall increase in conversions These findings illustrate that search theory continues to apply in the realm of paid search and that different consumer types are likely to click on differently positioned ads Advertisers could leverage this behavior to reach preferred types of customers by targeting specific ad positions Bricks-and-mortar retailers could consider targeting less prominent ad positions when seeking to re-duce advertising costs while simultaneously extending their reach to customers and achieve an increase in conversions SOUNDING OUT IS? MOODS AND AFFECTIVE ENTANGLEMENTS IN EXPERIENTIAL COMPUTING Mads Bødker, Tina Jensen How we experience living in a world in which soundscapes from digital technologies are increasingly pervading our everyday lives? In this paper, we pay attention to moods, ambiances, and other ephemeral aspects that give shape to how working with digital technology feels Too often glossed over in search of more concrete narratives of ‘effect’ or ‘impact’ of digital technology, we argue that the socio-materiality of practice can be complemented by a notion of affective entanglement; i.e., the embodied materiality of feeling Highlighting in particular how soundscapes and noise from ubiquitous computers performs and matters in the emergent composition of embodied being and subjectivity, we urge IS researchers to pay attention to everyday phenomena that involve digital technologies Towards this aim, we present three autoethnographic vignettes that help unpack situations in which sounds shape or perform certain kinds of subjectivities and felt, embodied dispositions Based on these everyday narratives, we analyse the different ways in which soundscapes from digital technology shape the body’s ability to act, feel, think, and experience We conclude this research in progress paper by suggesting some opportunities for advancing a material, sensory, and ‘experiential turn’ in the IS discipline PREFERENCE ELICITATION THROUGH MOUSE CURSOR MOVEMENTS – PRELIMINARY EVIDENCE Johannes Schneider, Markus Weinmann, Christoph Schneider, Jan Vom Brocke Identifying customers’ preferences is a challenging task with significant practical implications for online shopping Current methods often put considerable burden on the customers through such methods as questioning, so the process could benefit from a more accurate and less intrusive estimation of how customers weight product attributes, particularly in the initial purchasing phase Our goal is to derive attribute weights automatically by recording and analyzing cursor movements We conducted an experiment to confirm the suitability of the proposed design, and found a highly significant correlation between the time people spend investigating a product attribute and their self-reported importance rating Our proposed Web page design might also reduce the risk of information overload DIGITAL INNOVATION IN PUBLIC SERVICE ECOSYSTEM – ENACTING THE GENERATIVE AFFORDANCE Kim Hurtta, Christophe Elie-Dit-Cosaque The Information systems (IS) literature explains how specific digital characteristics enable structural generativity, i.e “a system’s capacity to produce unanticipated change through contributions from broad and varied audiences” (Zittrain, 2008: p.70) This resonates well with innovation literature, which emphasizes the combinatorial aspect of innovation and the value of open and distributed innovation However, the connection between generative affordance and desired outcomes in the form digital innovation is largely unexplored In response to this research gap, this study takes a human agency perspective for analysing how actors perceive and act upon the generative affordance, how the actions are constrained, and how the actions and constraints relate to the concepts of generativity and digital innovation In order to examine those issues, a qualitative embedded case study in the context of Finnish public administration is being completed Preliminary findings indicate that generative digital innovation depends on individuals, who need to have ability and motivation to explore and implement new approaches, and sufficient coordination and support at the ecosystem level, but is constrained by current governance practices USING CROWDFUNDING FOR START-UP EVALUATION: HOW TASK REPRESENTATION INFLUENCES PREDICTION ACCURACY OF THE CROWD Nikolaus Lipusch, Dominik Dellermann, Philipp Ebel The paper at hand examines if the crowd can offer valuable support in evaluating start-ups In doing so, we plan to conduct an experiment 1.) to test if the crowd is capable to support experts in evaluating start-ups 2.) to examine how differences in task-representation (i.e rating scales vs a crowdfunding mechanism) influences cognitive processing of the crowd and 3.) to examine how types of cognitive processing (i.e system thinking vs system thinking) relate to prediction accuracy of the crowd To this end, we plan to introduce crowdfunding as a new evaluation mechanism to support the crowd in coming up with more accurate predictions of start-up value Our theoretical contribution is twofold First, we aim to show if the crowd can be used to support Venture capitalists in evaluating start-ups, in the sense that their evaluations agree with expert evaluations Second, we plan to contribute to a better understanding about how the de-sign of evaluation mechanisms influences peoples cognitive processing and the crowds ability to predict start-up value LEVERAGING TEXT MINING FOR THE DESIGN OF A LEGAL KNOWLEDGE MANAGEMENT SYSTEM Jannis Hanke, Frédéric Thiesse In today’s globalized world, companies are faced with numerous and continuously changing legal requirements To ensure that these companies are compliant with legal regulations, law and consulting firms use open legal data published by governments worldwide With this data pool growing rapidly, the complexity of legal research is strongly increasing Despite this fact, only few research papers consider the application of information systems in the legal domain Against this backdrop, we propose a knowledge management (KM) system that aims at supporting legal research processes To this end, we leverage the potentials of text mining techniques to extract valuable information from legal documents This information is stored in a graph database, which enables us to capture the relationships between these documents and users of the system These relationships and the information from the documents are then fed into a recommendation system which aims at facilitating knowledge transfer within companies The prototypical implementation of the proposed KM system is based on 20,000 legal documents and is currently evaluated in cooperation with a Big accounting company WHOSE MATURITY IS IT ANYWAY? THE INFLUENCE OF DIFFERENT QUANTITATIVE METHODS ON THE DESIGN AND ASSESSMENT OF MATURITY MODELS Lester Lasrado, Ravi Vatrapu, Raghava Rao Mukkamala This paper presents results from an ongoing empirical study that seeks to understand the influence of different quantitative methods on the design and assessment of maturity models Although there have been many academic publications on maturity models, there exists a significant lack of understanding of the potential impact of (a) choice of the quantitative approach, and (b) scale of measurement on the design and assessment of the maturity model To address these two methodological issues, we analysed a social media maturity data set and computed maturity scores using different quantitative methods prescribed in literature Specifically, we employed five methods (Additive, Variance, Cluster, Minimum Constraint, and RASCH) and compared the sensitivity of measurement scale and maturity stages Based on our results, we propose a set of methodological recommendations for maturity model designers TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION Thomas John, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, Mike Langendorf Many university students struggle with motivational problems, and gamification has the potential to address these problems However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games) In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles) Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation We thereby hope to allow more students and instructors to benefit from the advantages of gamification INCREASING RELEVANCE IN IS RESEARCH: CONTEXTUALIZING KNOWLEDGE IN NETWORKS Kalle Lyytinen, Frantz Rowe Relevance is useful and actionable knowledge in situ It is a result and condition of ‘knowledge ex-changes’ between practitioner and scientific communities taking place in heterogeneous knowledge networks Whereas IS research has traditionally emphasized a selection perspective in disputes around relevance preferring scholarly community’s viewpoint over the other, this paper articulates a network-ing perspective which analyzes enablers, competencies and barriers for useful knowledge flow across communities After introducing main types of knowledge that flow in the knowledge system we apply the concept of absorptive capacity to analyze the outcomes and processes of knowledge exchanges and map how each type of knowledge is sought and absorbed by one community from another by leverag-ing specific knowledge networks including the focal one Given little empirical research about a) how IT managers and other high level IT professionals (consultants, etc) source and exchange different forms of knowledge in their practice, and b) the properties of this knowledge such as its volatility, accuracy, validity demands, forms of sourcing, genre or presentation, we outline a field study on sali-ent knowing and knowledge practices among high achievement IT individuals with significant careers Preliminary findings are reported A DECISION SUPPORT SYSTEM DESIGN TO OVERCOME RESISTANCE TOWARDS SUSTAINABLE INNOVATIONS Carola Stryja, Gerhard Satzger, Verena Dorner The concept of sustainability has been acknowledged as one of the central and most important issues of our time However, technological innovations which provide a more sustainable way of living, for instance electric cars, are not always welcomed with open arms by consumers but often resisted at the beginning As such, human resistance behavior can be explained as an interplay of different personality traits that favour the status quo In this study, a decision support system design is introduced which bases on the concept of digital nudging that addresses innovation resistance on an individual’s cognitive level by de-biasing innovation trial decision-making An experimental pre-study is conducted to test the influence of different DSS modifications on the selection of electric cars in an online rental car booking scenario First results show that DSS which set sustainable innovations as default option have a significantly positive effect on their trial probability while priming consumers towards electric car trial has no significant effect WHY ARE WE DOING THIS AGAIN? TOWARDS UNCOVERING THE OUTCOME PERSPECTIVE OF ENTERPRISE SOCIAL SOFTWARE USE Sven Dittes, Stefan Smolnik Growing numbers of companies are implementing enterprise social software (ESS) in its various forms The adoption and use of those information systems (IS), such as wikis, weblogs, social networking sites, or platforms that combine and integrate various of those IS, is said to have various kinds of impact on organizations Such impacts include increased productivity or improved innovation levels In our study, we aim to provide a more holistic overview of the various outcomes of ESS use In doing this, we conduct a literature review to collect a list of ESS use outcomes, and apply coding techniques to categorize and order these outcomes Our study contributes to both theory and practice: Our understanding of the outcome perspective of ESS use is advanced, thus answering various calls for research, and management of the value creation process becomes more transparent and more feasible due to the introduction of ESS INDEX AUTHORS A B Aakanksha Gaur, 113 Abhay Mishra, 125 Abigail Capili Hansen, 92 Achim Klein, 140 Adamantia Pateli, 89 Adegboyega Ojo, 83 Ademar Albertin, 46 Adrian Engelbrecht, 109 Ahmed Ibrahim Alzahrani, 103 Albert Letner, 126 Alex Zarifis, 70 Alexander Benlian, 75, 109 Alexander Frey, 102 Alexander Mädche, 105, 132 Alexander Richter, 92 Alfred Benedikt Brendel, 47 Alper Beşer, 107 Amany Elbanna, 45, 72 Ana Castillo, 75 Andre Hanelt, 48 André Loske, 101 Andrea Resca, 54 Andreas Eckhardt, 133 Andreas Hilbert, 134 Andreas Kallmünzer, 77 Andreas König, 49 Andreea Cristina Mihale-Wilson, 50 Andy Weeger, 87 Anette Siebenherz, 69 Angela Locoro, 52 Angela Reeve, 71 Anja Kaldahl Reinwald, 73 Anna Wiedemann, 87 Anna-Maria Seeger, 105 Anne-Sophie Brillinger, 114 Annette Felgenhauer, 66, 106 Annika Baumann, 104 Antonio Díaz Andrade, 45 Anuja Hariharan, 139 Ari Helin, 91 Arisa Shollo, 95 Armin Heinzl, 105 Arna Wömmel, 117 Arne Buchwald, 126 Arne Gruettner, 101 Arvind Tripathi, 130 Atif Ahmad, 123 Aurelio Ravarini, 52 Axel Winkelmann, 63, 139 Aymeric Hemon, 57 Barney Tan, 138 Bendik Bygstad, 69, 71 Benedikt Berger, 115 Benedikt Notheisen, 77 Benedikt Pittl, 55 Benjamin Barann, 84 Benjamin Brauer, 47 Benjamin Mueller, 51 Benjamin Wehner, 108 Benny M E de Waal, 46 Benoit Aubert, 55 Bertil Rolandsson, 73 Bettina Lis, 117 Björn Häckel, 137 Björn Niehaves, 140 Björn Remneland Wikhamn, 73 Bo Zhang, 115 Boriana Rukanova, 78 Brian O'Flaherty, 97 Burkhardt Funk, 79 C Caddie Gao, 46 Carla Janse van Vuuren, 131 Carola Stryja, 149 Carolin Ebermann, 47 Cathy Urquhart, 45 Cecil Chua, 116, 121 Chandrashan Perera, 121 Charlotte Arghavan Shahlaei, 53 Chee-Wee Tan, 45, 74 Cheng Suang Heng, 126 Christian Janiesch, 63, 139 Christian Janze, 98 Christian Matt, 98 Christian Meske, 135 Christian Reuter, 110 Christian Schieder, 60 Christina Keller, 70 Christina Sarigianni, 65, 116 Christine Legner, 60, 78, 111 Christine Welch, 124 Christof Weinhardt, 77, 139, 143 Christoph Flath, 61 Christoph Fuchs, 135 Christoph Peters, 120, 123 Christoph Rosenkranz, 120 Christoph Schneider, 146 Christophe Elie-Dit-Cosaque, 146 Ciara Heavin, 128, 136 Ciaran Murphy, 141 Claudia Jandl, 50 Claudio Vitari, 64 Cleopatra Bardaki, 129 Coen Rigtering, 77, 131 Espen Skorve, 73 Eva Alice Christiane Bittner, 94 Eva Hartl, 115 D Falk Uebernickel, 51 Farhaan Mirza, 137 Farjam Eshraghian, 145 Fatemeh Nikayin, 78 Fathul Wahid, 76 Federico Cabitza, 52 Federico Pigni, 24, 64 Felix Haeussinger, 49 Felix Ter Chian Tan, 138 Ferdinand Rausch, 128 Firouzeh Taghikhah, 82 Florian Bär, 100 Florian Hawlitschek, 77 Florian Imgrund, 63 Florian Johannsen, 106 Florian Keusch, 133 Florian Plenter, 112 Florian Wiesböck, 48 Frada Burstein, 46 Frank Teuteberg, 55 Frantz Rowe, 57, 149 Frederic Adam, 85 Frédéric Thiesse, 134, 147 Frederik Ahlemann, 88 Friedrich Chasin, 112 Dag Håkon Olsen, 114 Dana Naous, 60 Daniel Leonhardt, 75 Daniel Miehle, 137 Daniel Neuss, 139 Daniel Schellong, 58 Daniel Veit, 102 Darek Haftor, 125 Darius Schlangenotto, 145 David Dé-Juan Ding, 76 David Durward, 142 David Hoffmann, 88 David Langley, 64 David Sammon, 90, 141 David Schneider, 63, 113 Deborah Compeau, 143 Deepa Ray, 130 Dennis Becker, 79 Dennis Dominique Fehrenbacher, 56 Dennis Eilers, 56 Dennis Gercke, 56 Dennis Hummel, 132 Dennis Kundisch, 145, 148 Dennis M Riehle, 131 Diana Renner, 80 Dick Stenmark, 53 Dimitra Petrakaki, 68, 85 Dimitris Karagiannis, 93 Dimosthenis Kotsopoulos, 129 Dinh Duong Dang, 71 Dirk Basten, 101 Dirk Gerritsen, 131 Dirk Lehr, 79 Dominik Dellermann, 147 Dominik Gutt, 74 Dorothee Rocznik, 126 E Edimara Mezzomo Luciano, 91 Edmund Ndibuagu, 128 Edward Curry, 83 Egil Øvrelid, 69, 71 Ela Klecun, 52 Elena Gorbacheva, 84 Eli Hustad, 114 Elisa Zapatka, 110 Ella Brand, 58 Enrico Ferro, 113 Erik Kolek, 94 Erwin Fielt, 112 F G Gabriela Galic, 124 Gabriela Viale Pereira, 91 Gary Spurrier, 136 Gaurav Gupta, 119 Georg Alpers, 139 Georg Lindner, 106 Gerald Honegger, 55 Gerhard Satzger, 58, 149 Gerhard Schwabe, 45, 99 Gerrit Remane, 48 Gonỗalo Costa, 116 Grace Kenny, 80, 128 Graeme Shanks, 123 Grant Mooney, 82 Guilherme Wiedenhửft, 91 H Hanna Krasnova, 45, 74, 98, 104 Hannah Knipp, 110 Hannes Kenngott, 140 Hans-Georg Fill, 55 Hawa Nyende, 79 Heikki Topi, 136 Heiko Gewald, 50 Helena Vallo Hult, 129 Helle Zinner Henriksen, 76 Hendrik Scholta, 67, 71 Henri Pirkkalainen, 116 Henrik Kampling, 140 Hoa Nguyen, 137 Honglei Li, 67 Hongyi Mao, 94 Humza Naseer, 123 Hywel Lloyd, 80 Ida Lindgren, 68 Ilias Pappas, 109 Imran Muhammad, 121 Ingmar Haffke, 75 Inken Leopold, 110 Ioanna Constantiou, 95 Isaias Scalabrin Bianchi, 92 Ivan Shamshurin, 132 Ivo Blohm, 142, 144 Jochen Übelhör, 137 Joe Nandhakumar, 93 Johana Cabinakova, 127 Johann Kranz, 49, 75 Johannes Kunze von Bischhoffshausen, 58 Johannes Schneider, 146 Johannes Schwarz, 60, 111 John McAvoy, 86 John Stouby Persson, 73 Jonas Hedman, 113 Jonathan McCarthy, 141 Jos van Hillegersberg, 92 Joschka Mütterlein, 142 Jose Benitez, 75 Jose Ortiz, 130 Josef Schwaiger, 106 Joseph Feller, 97, 133 Julia Klier, 66, 106 Julia Krönung, 70, 127 Julian Kolb, 139 Jürgen Neumann, 74 Juuli Lintula, 144 J K Jacqueline Corbett, 138 Jamie Dowie, 112 Jan F Tesch, 114 Jan Jöhnk, 88 Jan Kemper, 58, 59, 122 Jan Ljungberg, 73 Jan Ondrus, 65 Jan Vom Brocke, 146 Jan Zibuschka, 50 Jane Webster, 82 Janek Richter, 101 Jannis Hanke, 147 Jan-Willem Tel, 64 Jascha-Alexander Koch, 96 Jasminko Novak, 48 Jason Cohen, 107, 115 Javier Llorens, 75 Jay Daniel, 82 Jean-Charles Pillet, 64 Jean-Franỗois De Moya, 95 Jeannette Stark, 62 Jeffrey Saltz, 131, 132 Jeroen Pillaerds, 61 Jerry Cristoforo, 133 Jesper Holgersson, 68 Jessica Murray, 53 Jessie Pallud, 95 Jian Mou, 115 Jiayuan Liu, 93 Jin Gerlach, 109 Jing Ma, 137 Jing Ren, 57 Jinlong Zhang, 94 Jocelyn Cranefield, 72, 81 Kai Heinrich, 134 Kalinka Kaloyanova, 139 Kalle Lyytinen, 149 Karin Axelsson, 68 Karl Michael Popp, 112 Katerina Pramatari, 129 Katharina Buhtz, 118 Katharina Jahn, 140 Kathrin Figl, 63 Kathrin Kuehne, 83 Katrin Klingsieck, 148 Katrin Nyman-Metcalf, 45 Kenny Lienhard, 78 Kim Hurtta, 146 Klaus Goffart, 126 Kristian Kreiner, 95 Krzysztof Stanik, 140 I L Laura Ruiz, 75 Lauri Frank, 75 Lea Thiel, 66 Leena Kuure, 103 Lena Ternes, 140 Lena Waizenegger, 65, 92, 116 Lennart Jaeger, 133 Leo Saito, 138 Lesley Gardner, 121, 127 Lesley Land, 117 Lester Lasrado, 148 Linda Renate Andersen, 105 Lorenz Graf-Vlachy, 49, 118 Luca Mari, 52 Lucas Bachmann, 78 Luoxia Chen, 70 Lutz M Kolbe, 47, 48 Lyubomir Kirilov, 140 M Mads Bødker, 146 Magdalene Fung, 92 Magnus Bergquist, 73 Mahei Manhai Li, 123 Malte Brettel, 58, 122 Manfred Geiger, 65, 116 Manjula Devananda, 80 Manuel Holler, 51 Manuel Trenz, 102 Manuel Wiesche, 45, 97, 126 Marc Adam, 105 Marc Govers, 53 Marc Premm, 140 Marc Schmalz, 143 Marc-André Kaufhold, 110 Marcel Rhyn, 144 Marc-Oliver Sonneberg, 83 Marcus Fischer, 63 Marcus Pfitzner, 134 Mareike Schoop, 87 Marek Kowalkiewicz, 71, 100 Margareta Heidt, 101 Marianne Kinnula, 103 Mario Nadj, 60, 105 Mark de Reuver, 78 Marko Niemimaa, 85 Markos Zachariadis, 93 Markus Bick, 48, 86 Markus Boehm, 124 Markus Lang, 106 Markus Salo, 116, 144 Markus Siepermann, 107 Markus Thimmel, 88 Markus Weinmann, 146 Marlon Dumas, 62 Marta Vos, 81 Martin Apitz, 140 Martin Boeckle, 48 Martin Riekert, 140 Martin Wagner, 140 Martin Wiener, 89 Mary Tate, 55, 100 Masood Rangraz, 53 Mateusz Dolata, 99 Mathias Klier, 66, 106 Matthias Eickhoff, 84 Matthias Feldotto, 148 Matthias Murawski, 86 Matthias Söllner, 125, 142 Matthias Trier, 92 Matthias von Entress-Fuersteneck, 126 Maximilian Fischer, 117 Maximilian Raab, 96 Maximilian Roeglinger, 88 Maximilian Schreieck, 97 Melanie Steinhueser, 92 Melody Kiang, 100 Michael Breitner, 83 Michael Cahalane, 138 Michael Kennedy, 143 Michael Leyer, 100 Michael Marcin Kunz, 66 Michael Mayer, 102 Michael Rosemann, 100, 112 Michael Scholz, 75 Michael Walch, 93 Michael Winikoff, 80 Michail Giannakos, 109 Michele Osella, 113 Michelle Carter, 143 Miguel Mira da Silva, 116 Mike Langendorf, 148 Milad Mirbabaie, 110 Minna Isomursu, 69 Mira Slavova, 81 Monideepa Tarafdar, 130 Moritz von Hoffen, 112 Morten Thanning-Vendelø, 95 Moufida Sadok, 124 Mukun Cao, 100 N Nadine Rückeshäuser, 111 Najmeh Hafezieh, 145 Natallia Pashkevich, 125 Netta Iivari, 103 Nick Letch, 53 Nico Wunderlich, 90 Nicola Terrenghi, 111 Nicolas Bodmer, 78 Nicolas Zacharias, 128 Nicole Neuss, 84 Nihal Islam, 76 Nikolai Stein, 61 Nikolaus Lipusch, 147 Nilmini Wickramasinghe, 121 Nils Bergmann, 133 Nils Urbach, 88, 126 Nina-Birte Schirrmacher, 65 Nnanyelugo Aham-Anyanwu, 67 Nugi Nkwe, 107 Nyree Taylor, 122 O Oktay Turetken, 112 Ole Hanseth, 69, 71 Olga Abramova, 74, 104 Olgerta Tona, 59 Oliver Englisch, 66 Oliver Heger, 140 Oliver Hinz, 50 Oliver Job, 78 Oliver Neuland, 137 Oliver Thomas, 131 Olli Korhonen, 69 P Paidi O'Raghallaigh, 85 Panos Constantinides, 81 Paolo Depaoli, 54 Pascal Ravesteijn, 46 Patrick Besson, 57 Patrick Delfmann, 131 Patrick Föll, 134 Patrick Mikalef, 89, 109 Patrick Zschech, 134 Paul A Pavlou, 109 Paul Grefen, 112 Paul Hemsen, 148 Paul Paddle, 121 Pedro Gonỗalves, 116 Peter Axel Nielsen, 73 Peter Buxmann, 76, 109 Peter Haddad, 121 Peter Nabende, 79 Petri Hallikainen, 72 Philip Calvert, 55 Philipp Brune, 50 Philipp Ebel, 147 Philipp Melzer, 87 Phillip Haake, 51 Phillip O'Reilly, 133 Pierre van Amelsvoort, 53 Piyush Yadav, 83 Prof Indranil Bose, 119 Q Qing Hu, 100 Quang Nguyen, 55 R Rabea Sonnenschein, 101 Rachelle Bosua, 122 Raghava Rao Mukkamala, 148 Raluca Bunduchi, 118 Randall Smith, 72 Rania Fahim El-Gazzar, 76, 114 Raphael Rissler, 105 Ravi Vatrapu, 148 Rebecca Bregant, 50 Reeva Lederman, 122 Regina Connolly, 80 Riccardo Reith, 117 Richard Lackes, 107 Rik Eshuis, 61 Rikke Gaardboe, 60 Risto Paavola, 72 Rita Marques, 116 Rob Gleasure, 133 Robert Buchmann, 93 Robert Davison, 45 Robert Heckman, 132 Robert J Kauffman, 57 Robert Linden, 120 Rogier Van de Wetering, 89 Roman Beck, 90 Roman Rietsche, 142 Ronald Maier, 116 Ronny Schüritz, 58 Rouven-B Wiegard, 56 Royal Holloway, 45 Ruben Pereira, 92 Rui Dinis Sousa, 92 S Sabine Seufert, 142 Safa’a AbuJarour, 45, 98 Sahar Sabbaghan, 121 Samantha Dick, 136 Sandra Oomen, 46 Sandy Staples, 82 Sarah Cherki El Idrissi, 138 Sascha Kraus, 77 Sean Maynard, 123 Sean Nevin, 133 Sebastian Göhrig, 139 Sebastian Olbrich, 45 Sebastian Schlauderer, 96 Shahper Vodanovich, 92 Shan Liu, 94 Shanping Li, 133 Shunan (Catherine) Lv, 82 Silvia Schacht, 132, 133 Simon Bründl, 98 Simon Chanias, 47 Simon Kloker, 130 Sofia Schöbel, 125 Solveigh Hieronimus, 66 Souleiman Hasan, 83 Stavros Lounis, 129 Stefan Henningsson, 78, 112 Stefan Kleinschmidt, 120 Stefan Lessmann, 104 Stefan Morana, 133 Stefan Pfosser, 137 Stefan Smolnik, 149 Stefan Thalmann, 116 Stefanie Paluch, 141 Stefano Za, 54 Steffen Höhenberger, 67 Stephen Cranefield, 80 Stephen McCarthy, 85 Stephen Treacy, 97 Stevan Matijas, 77 Steven Alter, 99 Susanne Leist, 106, 108 Sven Carlsson, 59 Sven Dittes, 149 Sven Jannaber, 131 Sven Overhage, 96 Sven Tuzovic, 141 U T Valentina Lichtner, 52 Verena Dorner, 139, 149 Veronica Luu, 117 Vijay Kanabar, 139 Vincent Bicudo de Castro, 56 Vincent Bremer, 79 Volkmar Mrass, 123 Tadhg Nagle, 90, 97 Tamsin Treasure-Jones, 116 Tanja Svarre, 60 Tapani Rinta-Kahila, 104 Tarun Goyal, 49 Thomas Falk, 108 Thomas Friedrich, 96 Thomas Hess, 98, 135, 142 Thomas John, 148 Thomas Kude, 65, 112 Thomas Lister, 138 Thomas Müller, 88 Thomas Niemand, 77 Thomas Wagenknecht, 143 Thuy Duong Oesterreich, 55 Tibebe Beshah, 119 Tiina Koskelainen, 116 Tilahun Arage, 119 Tillmann Grupp, 63 Tillmann Neben, 105 Timm Teubner, 143 Tina Jensen, 146 Tobias Kranz, 130 Tobias Lohse, 122 Tobias Potthoff, 135 Tobias Riasanow, 124 Tom Butler, 86 Tomi Dahlberg, 91 Tonja Molin-Juustila, 103 Tony Cornford, 52 Toomas Saarsen, 62 Tuomas Kari, 144 Tuure Tuunanen, 144 Ulf Melin, 68 Ulrich Bretschneider, 66 Ulrich Remus, 65, 89, 116 Urban Ask, 79 V W W Alec Cram, 89 Wael Soliman, 104 Walter Brenner, 51 Wanda Presthus, 105 Wei Liao, 139 Werner Esswein, 62 Wietske Van Osch, 108 Willem Mertens, 71 Wynne Chin, 117 Y Yajun Zhang, 94 Yannick Ouardi, 49 Yao-Hua Tan, 78 Yi-Chuan Wang, 108 Yizhou Li, 51 Yongxiang Dou, 115 Yu Zhang, 46 Yumeng Wang, 126 Yvonne Hong, 127 Yvonne O'Connor, 128, 136 Z Zafor Ahmed, 103