VietJet Aviation Joint Stock Company is an international lowcost airline from Vietnam.It is a Low Cost Carrier (LCC) It was the first privately owned newage airline to beestablished in Vietnam, being granted its initial approval to operate by the VietnameseMinister of Finance in November 2007. Despite its rapid growth and wide appeal, Vietjet Air still encountered a lot of problems.The first problem is safety. Some accidents do happen. There has always been greatcooperation among all the industry’s stakeholders in efforts to make flying ever safer. Wewill honor the memories of those involved by redoubling our efforts on safety. Thesecond one is the passenger experience. Most of the flights are delayed but not cancelledor occurring serious problems so customers do not receive any pension except for theannouncement of the new takeoff time. The final one is the environment. Any business isexpected to be sustainable. But it is particularly challenging for airlines that burn fuel topropel their aircraft. Nonetheless, the industry (not just airlines but the whole valuechain) has committed to some very ambitious goals. There are some alternative solutions to solve these problems. Firstly, we are calling ongovernments to look even more broadly and develop an international protocol to managethe design, manufacture and deployment of weapons with antiaircraft capability. Wehave the safety tool to predict and reduce the risks by governments, airports and airnavigation service providers have data. Secondly, Vietjet Air can find a framework onwhich to share the crucial data among all those involved in the passenger’s travel. Asmarter approach to security that is informed by what we know about the traveler. Finally,Vietjet Air is working on worldwide so that airlines can land in a continuous descent andis asking governments for a global mandatory carbon offset scheme. Finally, these are some recommendations that our group gives to Airbnb. Firstly, weshould lower the total amount of delayed flights in the short period of time, and also limitthe times one flight has been delayed to be not continuously. Besides, we can activelyoffer compensation for customers when problems occur and build customer database interm of regular consumers and frequent consumers in order to providing prioritycustomer care. Image of page 3
Topic 00 INTRODUCTION & STUDY GUIDE BMIT5103 Course Information Technology for Managers Dr Huy Nguyen BMIT5103 John von Neumann Institute - Vietnam National University Ho Chi Minh City Information Technology for Managers BMIT5103 AGENDA • Introduction • Study guide Information Technology for Managers BMIT5103 AGENDA • Introduction • Study guide Information Technology for Managers BMIT5103 INTRODUCTION • Synopsis • Description • Learning outcomes • Learning package • Assessment Information Technology for Managers BMIT5103 INTRODUCTION SYNOPSIS Enhance students’ understanding and knowledge on organisation and management, elements and infrastructure of Information Technology (IT), Information Systems (IS), types of computer-based IS, and Organisational IS used in organisational management; Take a practical, managerial-oriented approach, demonstrating that IT can be provided not only by IS departments, but by end users and vendors as well; Highlight the concepts of knowledge management for building an effective IS for digital firm Information Technology for Managers BMIT5103 INTRODUCTION DESCRIPTION • Context: - Many business organisations rely on Information Technology (IT) in providing them with strategic advantage by facilitating problem solving, increasing productivity and quality, increasing speed, improving customer service, enhancing communication and collaboration, and enabling business process engineering Information Technology for Managers BMIT5103 INTRODUCTION DESCRIPTION (cont.) • Key contents: - Overview of IT in organisations and explain information technology in the context of organisations and their use of it, focus on business pressures and the strategies used to counter them, especially through the use of webbased strategic information systems; - IT infrastructure with data management and network computing for collaboration; - Web revolution on electronic commerce and business, and many recent innovations in computing; - Organisational applications from transaction processing to intelligence based processing for organisational purposes; - Managerial and Decision Support Systems using IT to support knowledge management and decision-making; - Implementing and managing IT by usage of IT for strategic advantage, the issues involved with developing, managing, implementing, evaluating, constructing, and maintaining information systems; - Management of IT resources and IT security Information Technology for Managers BMIT5103 INTRODUCTION LEARNING OUTCOMES Describe the importance of IT in organisation to thrive in the new knowledge economy; Integrate the use of IT for sustaining competitive advantage; Illustrate the importance of global competition, partnerships, and trading; Evaluate appropriate electronic strategies (e-strategies) as innovative solutions in deriving new business models; Discuss the computer and IT security issues at the personal, organisational, and global levels Information Technology for Managers BMIT5103 INTRODUCTION LEARNING PACKAGE • • • • Course guide; Course content; Course assessment guide; Additional readings: - Efraim Turban, Linda Volonino (2011), Information Technology for Management - Improving Strategic & Operational Performance (8th edition), John Wiley & Sons - Kenneth Laudon, Jane Laudon (2012), Management Information Systems - Managing the Digital Firm (12th edition), Prentice Hall - Effy Oz (2009), Management Information Systems (6th edition), Thompson Information Technology for Managers BMIT5103 INTRODUCTION MIND MAP OF CONTENT Information Technology for Managers 10 BMIT5103 INTRODUCTION ASSESSMENT • Structure: - Assignment: 60 % • Marking schema as described in the requirements; • Prepared by a group of students maximum - Final exam: 40 % • Part A: 40 pts; • Part B: 60 pts • Format: - Assignment (100 pts): See in the document provided by the facilitator; - Final exam (100 pts): hrs, parts, part A: questions & part B: / questions • Requirements: - Assignment: See in the document provided by the facilitator; - Final exam: Questions are taken from the text book (study questions) Information Technology for Managers 13 BMIT5103 AGENDA • Introduction • Study guide Information Technology for Managers 14 BMIT5103 AGENDA • Introduction • Study guide Information Technology for Managers 15 BMIT5103 STUDY GUIDE • Schedule • Structure of topics • Introduction about topics 01 - 06 • Learning support • Study tips Information Technology for Managers 16 BMIT5103 STUDY GUIDE SCHEDULE Topics Week Topic 00: Introduction & Study Guide of BMIT5103 Course 01 Topic 01: IT in Organisaion 02 Topic 02: IT Infrastructure 03 Topic 03: Web Revolution 04 Topic 04: Organisational Applications 05 Topic 05: Managerial and Decision Support Systems 06 Topic 06: Implementing and Managing IT 07 Topic 07: Revision of the Course 08 Information Technology for Managers 17 BMIT5103 STUDY GUIDE STRUCTURE OF TOPICS Study guide Learning outcomes Topics introduction Main content Content summary • Learning outcomes: Outline the specific tasks to be accomplished; • Topics introduction: Briefly explain what the topic touches on so as to provide a general interpretative framework for understanding the topic content; • Main content: Describe the issues that are covered by the topic; • Content summary: Provide an interpretative framework for understanding the core content Information Technology for Managers 18 BMIT5103 STUDY GUIDE TOPIC 01 “IT in Organisation” • Learning outcomes: Describe the characteristics of the digital economy and e-business; Explain the pressures in the business environment, and the critical response activities that organisations take to counter the pressures; Discuss the developments and trends of IT; Describe major categories of systems that support business transaction processing, and various groups of people and their tasks; Describe how IT supports of Supply Chains and Enterprise Systems Information Technology for Managers 19 BMIT5103 STUDY GUIDE TOPIC 02 “IT Infrastructure” • Learning outcomes: Explain the significance of data management; Discuss the data life cycle process; Explain network computing; Relate to the discovery, communication, and collaboration capabilities of Internet applications Information Technology for Managers 20 BMIT5103 STUDY GUIDE TOPIC 03 “Web Revolution” • Learning outcomes: Define electronic commerce; Describe electronic major mechanisms; Discuss common e-commerce applications and some major support services; Explain wireless mobile computing and commerce; Discuss location-based commerce and pervasive computing Information Technology for Managers 21 BMIT5103 STUDY GUIDE TOPIC 04 “Organisational Applications” • Learning outcomes: Discuss how IT supports customer relationship management; Discuss how various support systems in an organisation are integrated; Explain some major problems of implementing supply chain and some innovative solutions; Explain business process management and how to enhance effectiveness; Discuss the strategic benefits of information in large scale information system deployments Information Technology for Managers 22 BMIT5103 STUDY GUIDE TOPIC 05 “Managerial and Decision Support Systems” • Learning outcomes: Describe the different types of knowledge; Explain the approaches to knowledge management; Discuss the technologies that can be utilised in the knowledge management system; Describe the drivers for business intelligence initiatives and the benefits; Explain the data visualisation, geographical information systems and virtual reality; Describe decision support and their benefits; Describe artificial intelligence and expert system Information Technology for Managers 23 BMIT5103 STUDY GUIDE TOPIC 06 “Implementing and Managing IT” • Learning outcomes: Explain the value and challenges of aligning business and IT strategies; Discuss the importance of strategic IT planning; Identify the major aspects of IT economics; Describe ways to evaluate and justify IT investments; Describe the process of IT systems acquisition; Explain the various options for acquiring and implementing IT applications; Identify IS vulnerability and threats; Describe ways to protect information resources Information Technology for Managers 24 BMIT5103 STUDY GUIDE LEARNING SUPPORT • Seminars: - seminars (3 hrs per seminar); - Notice date & location of the seminars; - Notice contact infos of your facilitator & your working group • Discussion & participation: - Online discussions in myVLE with your facilitator & coursemates will enhance your course content understanding, help you to the assisgnments & prepare for the exam • Feedback & input from your facilitator: - Do not hesitate to contact your facilitator & discuss with your coursemates during working activities & assignments; - Be aware of all requirements for succesful completion of the course • Tan Sri Dr Abdullah Sanusi (TSDAS) Digital Library: - Comprehensive digital library for references; - Available databases for assigned readings & activities of the course: InfoTrac, ProQuest & EBSCO Information Technology for Managers 25 BMIT5103 STUDY GUIDE STUDY TIPS • Time commitments for study: - study hrs per topic; • Study strategy: - Read the Study guide thoroughly; - Look through the list of topics covered & try to examine each topic in relation to other topics; - Organise a study schedule & take note of the amount of time you spend on each topic as well as the dates for submission of assignments, seminars & examination; - Stick to your study schedule by: Complete all assigned readings & go through as many supplementary texts as possible to get a broader understanding of the course content; Go through all the activities & study questions to better understand the various concepts & facts presented in a topic; Draw ideas from a large number of readings as you work on the assignments; Work regularly on the assignments as the semester progresses so that you are able to systematically produce a commendable paper - Review Learning outcomes when you have completed a topic or all topics to confirm that you have achieved them & are able to what is required Information Technology for Managers 26 BMIT5103 THANK YOU FOR YOUR ATTENTION ! NEXT TOPIC: IT IN ORGANISATION Information Technology for Managers 27 ... support • Study tips Information Technology for Managers 16 BMIT5103 STUDY GUIDE SCHEDULE Topics Week Topic 00: Introduction & Study Guide of BMIT5103 Course 01 Topic 01: IT in Organisaion 02 Topic. .. ProQuest & EBSCO Information Technology for Managers 25 BMIT5103 STUDY GUIDE STUDY TIPS • Time commitments for study: - study hrs per topic; • Study strategy: - Read the Study guide thoroughly; - Look... Managers 14 BMIT5103 AGENDA • Introduction • Study guide Information Technology for Managers 15 BMIT5103 STUDY GUIDE • Schedule • Structure of topics • Introduction about topics 01 - 06 • Learning