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by laszlo bock #WORKRULES | WORKRULES.NET We spend more time working than doing anything else in our lives #WORKRULES | WORKRULES.NET But for most of the four billion of us with jobs, work is just a means to an end Or worse, it’s a downright miserable experience #WORKRULES | WORKRULES.NET #WORKRULES | WORKRULES.NET It doesn’t have to—and shouldn’t—be this way After I arrived at Google in 2006, I began to notice places that took a better approach #WORKRULES | WORKRULES.NET Companies like Wegmans, Brandix, and Costco put their people first Maybe it was possible to build a great business while also treating people really, really well Maybe we just had to things differently #WORKRULES | WORKRULES.NET Larry and Sergey, for example, founded Google with a strong vision about the kind of company they wanted to create Google operates on the belief that people are fundamentally good #WORKRULES | WORKRULES.NET As head of People Operations, my job is to find and grow our employees, self-dubbed “Googlers,” and keep them happy #WORKRULES | WORKRULES.NET So far, the effects of this philosophy are promising #WORKRULES | WORKRULES.NET Don’t surprise people Tell them if they’re low performers and help them learn or find new roles—people need to know how they’re doing in order to grow Put your best people under a microscope to find out—and replicate—what makes them succeed #WORKRULES | WORKRULES.NET The most meaningful things you can for your employees are free, or close to it Save your biggest checks for when they need it most #WORKRULES | WORKRULES.NET Brandix, a Sri Lankan clothing manufacturer, provides its mostly female workforce with supplemental food and medicine when they’re pregnant #WORKRULES | WORKRULES.NET Your best people are worth far, far more than your average people Make sure they feel it Otherwise you’re just giving them a reason to quit #WORKRULES | WORKRULES.NET Small signals can cause large changes in behavior #WORKRULES | WORKRULES.NET Often times, nudges are surprisingly simple Between 2007 and 2008, Atul Gawande had eight hospitals around the world start using a safety checklist before performing surgery The rate of patient deaths dropped by almost half #WORKRULES | WORKRULES.NET Human beings are complicated, thorny, and messy You’re never going to please everyone, but don’t let that prevent you from trying new things Tell people around you that you’re going to be experimenting to balance expectations #WORKRULES | WORKRULES.NET finish start Don’t rush to everything at once Building a great culture and environment requires constant learning, experimentation, and renewal But it’s worth it #WORKRULES | WORKRULES.NET #WORKRULES | WORKRULES.NET ! e r o m These were just some of the bigger lessons we’ve learned over the years I have a lot more to share—from interview questions to fixing performance management to how nudges helped me lose 30 pounds—you can read about the solutions to more specific problems in the book #WORKRULES | WORKRULES.NET work sucks sucks work something nothing work rules rules work I can’t be the only person who’s ever thought, “work sucks.” And I definitely am not the only person who’s ever done something about it #WORKRULES | WORKRULES.NET Technology has made it easier to try new things and share what’s effective, giving us an unprecedented opportunity to change the meaning of work #WORKRULES | WORKRULES.NET So go experiment with something new when it comes to how you work #WORKRULES | WORKRULES.NET Then it’s your turn to share what you know If enough of us try, maybe we’ll have a shot at making work more meaningful for everyone in the world #WORKRULES | WORKRULES.NET