Work stress at the head office in petrovietnam transportation corporation

Le Thi Le Diem WORK STRESS AT THE HEAD OFFICE IN PETROVIETNAM TRANSPORTATION CORPORATION MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: PROF NGUYEN PHONG NGUYEN Ho Chi Minh City – Year 2017 Page | SUPERVISOR’S REPORT ON THE FINAL THESIS SUBMITTED FOR THE DEGREE OF MASTER of BUSINESS ADMINISTRATION Final thesis title: Student name: Supervisor name: General comments: Remarks on the student’s attitude: Remarks on the assignment’s academic quality: Overall assessment: Meet requirement for submitting; Not meet requirement for submitting Other remarks: - Did the student follow the report schedule? Yes No Other - The Turnitin plagiarism percentage:  Supervisor’s signature Page | TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES Back ground 1.1 Symptoms: 1.2 Initial cause – effect map .9 1.2.1 Work stress: 10 1.2.2 Bad manager of work: 10 1.2.3 Low salary: 11 1.2.4 Lack of trust in organization: 11 1.3 Updated cause – effect map: 13 1.4 Potential problems of interest: 14 Problem justification 15 2.1 Definition of stress of work 15 2.2 Problem existence: 16 2.3 Problem importance: 18 Causes validation and solutions: 18 3.1 List of real cause: 18 3.2 Set of solution: 26 Conclusion 33 Summary of methodology conducted 34 References 34 Page | LIST OF CHARTS Chart 1: Turnover at Head office in PVTrans Chart 2: Labors quited the job at Head Office in PVTrans Chart 3: The reasons to quit the job at Head office in PVTrans LIST OF FIGURES Figure 1: Initial cause-effect map Figure 2: Update cause – effect map Figure 3: Work stress LIST OF TABLES Table 1.1: Number of labors in PVTrans Corp Table 1.2: Number of labors at Head office in PVTrans Table 1.3: The reasons to quit the job at Head office in PVTrans Table 2: Initial interview results – Causes of high turnover rate Table 3: Interviewer results Table 4: Initial interview results – Causes of work stress Table 5: Summary about factors affect to work stress Table 6: Plan design Table 7: Schedule for building compentency framwork Table 8: Schedule for conduct assessment Page | Back ground  Introduction about company: - Company name: PETROVIETNAM TRANSPORTATION CORPORATION - Established: 27 May 2002 - Head office: PVFCCo Building – 43 Mac Dinh Chi street, Dist 1, Ho Chi Minh City - Subsidiaries: 12 company - Total number of members: 1.600 people (Head office: 76 person) - Main products:  Owning, operating and chartering of crude oil, oil products, gas products, and chemical tankers as well as offshore support vessels and other cargo ships;  Owning, operating and chartering of FPSO/FSO;  Offshore petroleum technical services including marine survey, fabrication, installation, maintenance and repair of oil and gas facilities;  Onshore logistics port and supply bases;  Manpower supply of marine crew and offshore crew;  Ship brokerage/Shipping agency and other related marine services;  Road and inland waterway transportation including gas taxis, LPG trucks and busses; Page | Organization chart of PVTrans: (Source: Website of PVTrans: http://pvtrans.com) Page | Table 1.2: Number of labors at Head office in PVTrans Position Labors quited the job (person) 2014 Top manager 2015 2016 2017 (7 month) 2 10 Manager Staff 1 15 Total Source: HR Department of PVTrans Chart 2: Labors quited the job at Head Office in PVTrans Table 1.3: The reasons to quit the job at Head office in PVTrans No Reasons to quit the job no growth opportunity Low salary Has better opportunity healthy other Total labors 8 30 % 27% 3% 27% 13% 30% 100% Source: HR Department of PVTrans Page | 1.1 Symptoms: Purpose is find the reason lead to high labor turnover at the head office in PVTrans which more and more increases, we have conducted the study and statistical analysis of the actual staffing situation at the company such as: Table 1.1: Number of labors in PVTrans Corp Number of labors (person) Organization 2014 PVTrans Corp Head office Labor off work in Head office Turnover at Head office 2015 2016 2017 (7 month) 2.301 2.090 1.707 1.650 77 77 76 76 15 6,5% 2,6% 10,4% 19,4% Source: HR Department of PVTrans Chart 1: Turnover at Head office in PVTrans The data given in the line graph reveal the labor turnover in head office in PVTrans over a four-year phase between 2014 to now, based on percentages In summary, there is an upward trend in labor turnover in head office in PVTrans during the timescale in question Labor turnover increases strongly by about 17 from 2.6% to 19.4% in head office in PVTrans from 2015 to 2017 The number of employees quited from Human resource departmen of Head office in PVTrans from the Board of Directors of the Corporation from 2014 to 2017 is as follows: Page | Chart 3: The reasons to quit the job at Head office in PVTrans 1.2 Initial cause – effect map In order to find out the cause of the high labor turnover, I conducted direct interviews with 05 staff working in the head office in PVTrans and explore factors effecting high labor turnover The summary of the interview results is shown on Table 1: Table 2: Initial interview results – Causes of high turnover rate Title job of interviewee Planning manager & Investing - - Work stress Low salary - Lack of trust organization Bad manager - Work stress Bad manager Deputy insurance manager Deputy C&B manager Explain Work stress: - Over work - undervalued Low salary: - Low increase salary - No competitive Lack of trust in organization : - Having a lot of gossip in - Not handing problem in a timely Bad manager: - No employee empowerment - No motivation for employee Work stress - Undervalued - Over work - No growth opportunities Bad manager: - No employee empowerment Reason of high turnover Page | - Accountant staff Recruiting & Training staff - - No motivation for employee Work stress: Undervalued Work stress Bad manager Lack of trust organization in Lack of trust in organization : - Having a lot of gossip - Job doesn’t match description Bad manager: - No motivation for employee In order to better understand the reasons and the root cause of the problems, I further continued the in-depth interviews and provided more specific and clear explanations and synthesized as follows There are four factors affects to high turnover that are work stress, bad manager of work, low salary and lack of trust in organization They was explained such as: 1.2.1 Work stress: The factors lead to stress of work what collected from interviews with 03 main reason such as over worked individual, no growth opportunities and undervalued Over worked individual: high workloads make staff feel tired leading to stress and layoffs Overload is caused by poor working skills, lack of experience factors lead to this because they not receive coaching and training from their manager or from the company – Planning & investing manager, Deputy C&B manager said No growth opportunities: Most of employee desires the opportunity to develop a career so when no growth opportunity not their expectation and that is why they give up the company For PVTrans young & inexperienced staff is very difficult to have development opportunities – Deputy C&B manager said Undervalued: When employees try to work without recognized manager they will quickly because they think it is unfair The cause of this is due to the company's assessment system is incorrect performance appraisal - Planning & investing manager, Deputy C&B manager and Accountant staff said 1.2.2 Bad manager of work: There are two factors affect such as No employee empowerment: Manager does not give employee empowerment to do, causing difficulties and obstacles to employees during the work process leading to depressed and dismissed employees The cause of this is the manager has poor manager people skill – Deputy insurance manager, deputy C&B manager said No motivation for employee: Managers always give their employees stressors that not motivate employees make them give up their work The cause of this is the manager has poor manager people skill - Deputy insurance manager, deputy C&B manager, Recruiting& Training staff said Page | 10 13 Michelle Grose The Main Reasons For High Turnover and Solutions to Help; 2015 Nov 11 [cited 2017 August 10] Available from:https://www.cashort.com/blog/top-5reasons-for-high-turnover 14 HRzone What are the main causes of Employee Turnover?; 2014 july 2nd[2017 August 20] Available from:https://www.hrzone.com/community-voice/blogs/elan/what-are-themain-causes-of-employee-turnover 15 The Overture Group Reasons Your Employee Turnover is High; no date [cited 2017 August 22] Available from:http://www.theoverturegroup.com/blog/6-reasons-youremployee-turnover-is-high/ 16 Terra Staffing group Engineer Turnover High? 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What is your occupation? Can you tell me something about your job? How long you have work for PVTrans? B Situation work stress: What time you start and finish working daily? Have you ever been work stress? What causes you stress at work and why? C Discover the factors affect stress: Do you think work stress effect your work performance? Have you ever been over workload and why? Are you happy with your current salary? Why? Have you ever had difficulty working with a manager? Why? Have you ever had difficulty working with colleagues? Why? What you expect from a manager or colleagues or company? If you were a director in your company, what will you to your staffs reduce work stress? II TRANSCRIPT Transcript 1: (Mr Nam) The first interviewee is Mr Nam He is a Planning & investing manager at Head office in PVTrans The interview takes more than 10 minutes and it takes in PVTrans in district after afternoon working time Interviewer: Nice to meet you Interviewee: Nice to meet you too [Type text] Page 39 Interviewee: absolutely, work stress makes me so tired and reduces productivity in my work Sometimes, I want give up my job because I was been work stress Interviewer: Are you happy with your current salary? Interviewee: Yes, I think my salary is higher than other positions in our company Interviewer: Have you ever had difficulty working with colleagues? Why? Interviewee: No, I just have difficulty with my director Almost my colleagues are friendly They always support me on my work Interviewer: What you expect from your director or company? Interviewee: I want my director support me more often and he should encourage staff in my company Additionally, he should treat fair with everyone Interviewer: If you were a director in your company, what will you to your staffs reduce work stress? Interviewee: in my opinion, if I am a director what I to my staffs reduce work stress such as: Every position has a job description clearly including: tasks and responsibilities from that I have basic to evaluate staff fairly so they have to improve in their jobs Company have to build training and coaching plan and give them opportunity to develop in their job I often take care their felling to encourage them in their work Interviewer: Thank you for your supporting Interviewee: No problem Interviewer: Goodbye Interviewee: Bye Transcript 2: (Mr Phuong) The second interviewee is Mr Phuong He is a deputy insurance manager The interview takes more than 14 minutes and it takes in his company in district after afternoon working time Interviewer: Nice to meet you Interviewee: Nice to meet you too Interviewer: Would you like to introduce about yourself? [Type text] Page 41 Interviewer: Thank you for your attending today The subject of this interview is work stress I will ask you several open questions Please feel free to express yourself during the discussion Are you ready? Interviewee: Yes Interviewer: Would you like to introduce about yourself? Interviewee: I’m 40 years old And now, I work as a planning & investing manager PVTrans Interviewer: How long you have work for PVTrans? Interviewee: I work for PVTrans about 10 years Interviewer: Can you tell me something about your daily job? Interviewee: I’m responsibility for managing and operating Planning & Investing department There are 12 staffs in my department Interviewer: What time you start work? Official working time or have any over time? Interviewee: It starts at 8.00 AM and finishes at 5.00 PM daily but I often finish about 6.00 or 6.30 PM Interviewer: What time for lunch? Interviewee: It’s from 12.00 AM to 1.30 PM Interviewer: Does your company prepare your lunch or you prepare it by yourself? Interviewee: No, We have to go out have lunch Interviewer: Are you busy with your daily work at company? Interviewee: It’s quite busy because there are a lot of things have to work as my position Interviewer: Have you ever been work stress? Interviewee: of course Interviewer: What causes you stress at work and why? Interviewee: For me, the reason makes me stress such as: In my position, I had many tasks, I felt that I often overload However my director is unfair treatment with me for example he never support for me and he doesn’t give me empowerment make me meet very difficultly when I manage and operate my department Interviewer: Do you think work stress effect your work performance? [Type text] Page 40 Interviewee: My name’s Phuong I’m 40 years old And now, I work as a deputy insurance manager at Head office in PVTrans Interviewer: How long have you worked at this company? Interviewee: I’m working for PVTrans about 08 years Interviewer: It is about 08 years? Interviewee: yes Interviewer: Is it a official working time job? Interviewee: I work in official working time The official working time is from 8.00 AM to 5.00 PM But I often begin at 8.00 AM and finish at 6.30 PM Interviewer: Can you tell me something about your daily job? Interviewee: I’m a deputy insurance manager, I am in charge of legal affairs and insurance of the company I have got staff in my team Interviewer: What time for lunch? Interviewee: It’s from 12.00 AM to 1.30 PM Interviewer: Does your company prepare your lunch or you prepare it by yourself? Interviewee: Our company no prepare for lunch so we have to go out have lunch every day Sometimes I’m lazy, I didn’t have lunch  Interviewer: Are you busy with your daily work at company? Interviewee: No, I’m not I worked for PVTrans year I thinks it’s very long time so I was too proficient at work so I did not have to spend too much time on it Interviewer: Have you ever been work stress? Interviewee: Yes, I often have got work stress that the reason I want to leave off my job in PVTrans Interviewer: What causes you stress at work and why? Interviewee: There are many reason make me stress in work such as: lack of trust in organization and bad manager In our company, there are a lot of gossips and not handing problem in a timely It is these things that make me lose confidence in the organization, disoriented in the work Interviewer: Do you think work stress effect your work performance? [Type text] Page 42 Interviewee: of course, stress make me can’t focus work I feel depressed and have no interest in the job so can’t bring high efficiency in work I think stress does not only affect work performance but also affect the health and morale of workers Interviewer: Are you happy with your current salary? Interviewee: I think my company's salary is in line with my job position But that does not make me happy but what I need is a good working environment and especially a good leader who motivates and creates opportunities for employees to grow Interviewer: Have you ever had difficulty working with colleagues? Why? Interviewee: I rarely have difficulty with my colleagues because most of them are people who have worked with me for years so we really understand each other The biggest difficulty I encountered was my leader, he did not give me the opportunity to grow and did not create good conditions for me to work as specifically as he entrusted me to the job but did not delegate to me so I have a lot of difficulties in my work Interviewer: What you expect from your director or company? Interviewee: I want my director support me more often and he should encourage staff in my company Additionally, he should treat fair with everyone I would like to have a good leader who is a good manager skill with high qualifications Manager must pay attention and support to employees in the workplace while training and developing employees, giving employees the opportunity to develop their professional skills and advance in the workplace Interviewer: If you were a director in your company, what will you to your staffs reduce work stress? Interviewee: If I were the CEO, I would focus on the development of human resources because that is the most important element of the organization I will set up a clear and fair staffing evaluation system that will be able to assess employees so that they can be trained, used and developed by each person in accordance with the professional qualifications and competencies of each Employees are highly motivated in their work This is where employees focus their efforts on reducing work stress Interviewer: Thank you for your supporting Interviewee: No problem Interviewer: Goodbye [Type text] Page 43 Interviewee: Bye Transcript 3: (Mr Tu) The third interviewee is Mr Tu He is a deputy C&B manager The interview takes about 10 minutes and it takes in his company in district after afternoon working time Interviewer: good afternoon Interviewee: good afternoon Interviewer: Thank you for your attending today The subject of this interview is work stress I will ask you several open questions Please feel free to express yourself during the discussion Are you ready? Interviewee: Ok Let’s start Interviewer: Would you like to introduce about yourself? Interviewee: I’m Tu Now, I work as a deputy C&B manager at Head office in PVTrans Corp Interviewer: Can you tell me something about your job? Interviewee: My job is to be in charge of C & B work I have been doing this job for more than 10 years now and I have direct employees Our main duties are to manage, monitor and evaluate the C & B work of the member units and approve the head office salary in PVTRANS and member units This task requires a good grasp of production and business activities of the unit and at the same time must regularly study and grasp the regulations on policies and regimes of the State and the Vietnam Oil and Gas Corporation Interviewer: What time you start and finish working daily? Interviewee: The working time of the company is from 8.00 AM to 12.00 AM and from 1.30 PM to 5.00 PM But I usually go to my company at 7.30 AM and come back home at 6.30 PM Interviewer: What time for lunch? Interviewee: It’s about one hour and half Interviewer: It’s suitable for lunch Interviewee: Yes [Type text] Page 44 Interviewer: Does your company prepare your lunch or you prepare it by yourself or go home for lunch? Interviewee: My company does not prepare lunch for employees so people usually eat outside but have lunch allowance of 50 thousand vnd/day We have a group of about 10 people in the restaurant near the company so I not have to worry about lunch  Interviewer: Oh, that’s good How you often work overtime? Interviewee: I always work overtime because my department has a lot of work so all most of people come back their homes later Interviewer: Have you ever been work stress? Interviewee: Yes, I have been stressed since I was promoted to deputy C&B manger in my department Interviewer: What causes you stress at work and why? Interviewee: The reasons make me stress of work such as: I always have over workload and my manager is not good I have to work from hours to 10 hours per day but never finish work and my manager doesn’t motivate for me and never give empowerment or growth opportunities for me I think I was undervalued Interviewer: Do you think work stress effect your work performance? Interviewee: Work stress effect so much to my performance I lost motivation in my work and I can’t finish my work better Sometimes, I have to go to coffee alone to reduce stress, I think it very difficult to work when I felt comfortable or so stress Interviewer: Are you happy with your current salary? Interviewee: yes, that the reason I still work in my company to now because I think my salary is higher than market Interviewer: Have you ever had difficulty working with colleagues? Why? Interviewee: when I start working in my company I meet a little bit difficult with my colleagues such as teamwork, no get support from colleagues but now we understand each other and they support me a lot of my work Interviewer: What you expect from your manager/director or company? Interviewee: I hope director moves my manager to another position because he really does not suitable this position [Type text] Page 45 I think the company should build training & coaching program for managers to they have management skills because most of manager in my company is lack of management skills now In addition, the company should have a system of work management and evaluation of the work of the company fairly to encourage employees in the process of work to improve work efficiency Interviewer: If you were a director in your company, what will you to your staffs reduce work stress? Interviewee: To reduce work stress for staff, in my opinion director should give staff growth opportunities in their jobs and often encourage them Interviewer: Thank you for your supporting Interviewee: Not at all Interviewer: Goodbye Interviewee: Bye Transcription 4: (Ms Trang) The fourth interviewee is Ms Trang She is an accountant The interview takes about 10 minutes and it takes in her company in district after afternoon working time Interviewer: good afternoon Interviewee: good afternoon Interviewer: Thank you for your attending today The subject of this interview is work stress I will ask you several open questions Please feel free to express yourself during the discussion Are you ready? Interviewee: Yes, I’m ready Interviewer: Would you like to introduce about yourself? Interviewee: I’m Trang Now, I’m an accountant in Finance and Account department at Head office in PVTrans Corp I’m working for PVTrans about years In my department I’m the youngest person  Interviewer: Can you tell me something about your job? Interviewee: I'm responsible for payable and received accounting [Type text] Page 46 Interviewer: What time you start and finish working daily? Interviewee: I usually start at 8.00 AM and finish at 5.30 AM Actually, working time of requiring in Head Office in my company is hours per day Interviewer: What time for lunch? Interviewee: one hour half for lunch Interviewer: oh, enough to you relax Interviewee: Yes Interviewer: Does your company prepare your lunch or you prepare it by yourself or go home for lunch? Interviewee: no, I often go out to eat lunch with my colleagues but company paid us 50.000 vnd/lunch Interviewer: Oh, that’s good How you often work overtime? Interviewee: I just work overtime when my manager requires It’s about from to hours per month but I don’t receive salary for overtime because that is my responsible Interviewer: Have you ever been work stress? Interviewee: a little bit Interviewer: What causes you stress of work and why? Interviewee: I stress of work because my work is undervalued I think my job is simple so anyone can this Interviewer: Do you think work stress effect your work performance? Interviewee: yes, actually I’m very bored my job and I want to change my job That the reason I don’t want to my job now Interviewer: Are you happy with your current salary? Interviewee: I pleasure with my salary now My salary is higher than my classmate studied at Economic University in HCM City Interviewer: Have you ever had difficulty working with colleagues? Why? Interviewee: yes, sometimes I have some difficulties in my job: because of my job requirements, I ask very carefully about my documents so my colleagues are not close to me Interviewer: What you expect from your manager or company? [Type text] Page 47 Interviewee: I want manager I want to manage to give me more difficult work to have opportunity to develop my capacity to be recognized and developed Beside, with young staffs, the company should have clear training and career development plans so that we can be oriented and work hard Interviewer: If you were a director in your company, what will you to your staffs reduce work stress? Interviewee: In my opinion, the director creates conditions for staff to have the opportunity to learn and develop their career while building teambuilding programs that provide employees with the opportunity to interact and understand each other to support and share with each other in the workplace Interviewer: Thank you for your supporting Interviewee: yes Interviewer: Goodbye Have a good day Interviewee: Thanks, Goodbye Transcription 5: (Mr Dat) The final interviewee is Mr Dat He is a recruiting & training staff The interview takes about 10 minutes and it takes in his company in district after afternoon working time Interviewer: good afternoon Interviewee: good afternoon Interviewer: Thank you for your attending today The subject of this interview is work stress I will ask you several open questions Please feel free to express yourself during the discussion Are you ready? Interviewee: Yes Interviewer: Would you like to introduce about yourself? Interviewee: I’m Dat Now, I’m a recruiting & training staff of Human resource department in Head office in PVTrans I have two years work for PVTrans Interviewer: Can you tell me something about your job? [Type text] Page 48 Interviewee: I'm responsible for recruiting & training basic on plan of PVTrans and update information personal to management Additionally, I support to subsidiaries about HR management Interviewer: What time you start and finish working daily? Interviewee: The working time is regulated by the Company: start at 8.00 AM and finish at 5.00 AM I often start at 8.00 AM and finish at 6.00 PM because I want to study more and more on my job Interviewer: Have you ever been work stress? Interviewee: Yes, quite often Interviewer: What causes you stress of work and why? Interviewee: My supervisor did not support and guide me at work Besides, she is very angry and often scolds the staff in the office The problem is that the information at the company makes me very nervous because most of the staff changes before the official decision is always too much rumors to affect the psychology of human member Interviewer: Do you think work stress effect your work performance? Interviewee: sure, Stress not only affects the work performance but also affects the health of employees, affecting the morale of employees To me, when I am stressed, I can not anything and can not think things right, just negative and pessimistic thoughts Interviewer: Are you happy with your current salary? Interviewee: yes, Interviewer: Have you ever had difficulty working with colleagues? Why? Interviewee: No, my colleagues are very nice and friendly, they often support me on work and sharing with me when I meet difficultly I think I’m very lucky to be working with them Interviewer: What you expect from your manager or company? Interviewee: I want have a good manager to I have opportunities to learn from his/her I hope he/she should training and coaching me to improve in my carrer Interviewer: If you were a director in your company, what will you to your staffs reduce work stress? [Type text] Page 49 Interviewee: Building clear formal information systems to create trust for employees Have an interest and plan to train and develop young staff as a substitute for the older team Be supportive and motivate employees when they have difficulty or stress in their work Interviewer: Thank you for your supporting Interviewee: yes Interviewer: Goodbye Have a good day Interviewee: Thank you, Goodnye [Type text] Page 50 ... fact finding, the main causes of work stress in work are focusing from the fact that the performance of appraisal system of the company is not good and no coaching and training for staff These... Turnover at Head office in PVTrans The data given in the line graph reveal the labor turnover in head office in PVTrans over a four-year phase between 2014 to now, based on percentages In summary, there... Turnover at Head office in PVTrans Chart 2: Labors quited the job at Head Office in PVTrans Chart 3: The reasons to quit the job at Head office in PVTrans LIST OF FIGURES Figure 1: Initial cause-effect