TRỊNH XUÂN NGỌC Telesales staff 098223344 xuanngoc@gmail.com xuanngoc.com Male 01/12/1992 A30, TT9 Van Quan, Hanoi Career goal Use presentation skill to convince the customer and create a better relationship with them Become a telesales expert after years and guidance for new Telesales staff Write an EBook about Telesales, raise awareness about Telesales Telesales Education University of Commerce GPA: 8.0 Work experience ADT INTERNATIONAL 2014 – Present Telesales Vice Manager - Build an effective Telesales structure - Search customer database - Mail chimp and customer care - Recruit and telesales training ADT INTERNATIONAL Telesales Staff - Customer support - Resolving claims Activities MC Club and English presentation club 10/2013 - 08/2014 - Take part in English presentation training - Critical thinking Skills Microsoft office English Chinese : Skilled : Fluent : Fluent 2011 – 2013