DSpace at VNU: Retaining skilled employee, case study in Mai Diem textile & garment limited company

Retaining skilled employee, case study in Mai Diem textile & garment limited company Phạm Thu Hà Khoa Quản trị Kinh doanh Luận văn Thạc sĩ ngành: Quản trị Kinh doanh; Mã số: 60 34 05 Người hướng dẫn: TS Nguyễn Danh Nguyên Năm bảo vệ: 2012 Keywords Quản trị kinh doanh; Quản trị nhân lực; Công nhân dệt may; Nguồn nhân lực Content TABLE OF CONTENT ACKNOWLEDGEMENTS i ABSTRACT ii TÓM TẮT iv TABLE OF CONTENT vi LIST OF FIGURE ix INTRODUCTION 1 The necessity of the thesis Objectives of the research 3 Research scope Hypothesis of the research (Research questions) Methodology Thesis‟s limitation Significant Thesis structure CHAPTER 1: LITERATURE REVIEW 1.1Employee retention 1.1.1 Definition of employee retention 1.1.2 Reasons of employee retention 1.1.3 Factors make employees leave Company 1.2.Employee retention components 1.2.1 Work environment and Job Design 1.2.2 Leadership 11 1.2.3 Employee Recognition, Rewards and Compensation 13 1.2 Employee retention tactics 14 1.3.1 Employee Compensation 15 1.3.2 Employee Benefits 16 1.3.3 Employee Recognition and Reward Program 18 1.3.4 Job satisfaction 20 1.3.5 Creating a comfortable work environment .22 1.3.6 Coaching programmes 24 1.3 Employee retention in Garment and textile industry …………………………25 1.4.1 Overview on Vietnam‟s garment and textile industry .25 1.4.2 Human resource management and development solution 26 CHAPTER 2: ANALYSIS OF MAI DIEM’S EMPLOYEE RETENTION 29 2.1 Overview of Mai Diem Garment and Textile Company……………………… 29 2.2 The Research methodology…………………………………………………… 30 2.2.1 Overall approach 30 2.2.2 Questionnaire development 31 2.2.3 Target Population .32 2.3 Findings and analysis………………………………………………………….33 2.3.1 Benefit programs 33 2.3.2 Strategies 41 2.3.3 Organizational culture 49 2.3.4 Employee Satisfaction 57 CHAPTER 3: RECOMMENDATION AND CONCLUSION 68 3.1 Overview of the current human resource system at Mai Diem 68 3.2 Recommendation for Mai Diem Garment and Textile Company 68 3.2.1 Clear Objectives about work climate 68 3.2.2Training and Motivation 70 3.2.3 Benefits and Compensation 71 3.2.4 Communication and Assistance 72 3.2.5 Create belief for the employees in the future development of Mai Diem…….73 3.3 Action plan 74 3.3.1 The action plan in long term 74 3.3.2 The proposed action plan in short term to attract newcomers and sustain current employees from the researcher: 77 CONCLUSION 80 REFERENCE 82 APPENDIX 84 References Dawson.C, 2009, “How to decide upon a methodology: Introduction to Research Methods (4th Edition), USA: How To Books Ltd Coff, R W (1997) Human Assets and Management Dilemmas: Coping with Hazards on the Road to Resource-Based Theory The Academy of Management Review, 374402 Davidow, W.H., Uttal, B (1989), Total Customer Service: The Ultimate Weapon, Harper and Row, New York, NY, Reichheld, F.F (1995), "Loyalty and the renaissance of marketing", Marketing Management, Vol No.4, pp.10-21 Stauss, B., Chojnacki, K., Decker, A., Hoffman, F (2001), "Retention effects of a customer club", International Journal of Service Industry Management, Vol 12 No.1, pp.7-19 Zineldin, M (2000), TRM Total Relationship Management, Student litterateur, Lund., McGovern, P (1995) „To retain or not to retain? Multinational firms and technical labour,‟ Arthur, J (1994), „Effects of human resource systems on manufacturing performance and turnover ‟ In Academy of Management Journal Bame, S.I (1993) „Organizational characteristics and administrative strategies associated with staff turnover.‟ In Health Care Management Review, v18, n4, pp 7086 10 McKeown, , L (2002) Retaining Top Employees Blacklick, OH, USA: McGrawHill Companies 11 Mai Diem garment and textile ltd Company, “Annual report”, 2006,2007,2008,2009,2010 12 Grant.C, 1984, “Employee Motivation: Principles and practices.” USA: Vantage Press 13 PhillipsJJ; Connel.A.O, 2003, “Managing employee accountability approach.” USA: Butterworth-Heinemann retention: a strategic 14 Bowen, R B (2000) Recognizing &Rewarding Employees OH USA: McGraw-Hill Professional Book Group 15 Debra F, C (2002) Expanding Paradigms in Providing Internal Service ManagingService Quality, 87-99 16 Fields (2001) Indispensable Employees : How to Hire Them, How to KeepThem Franklin Lakes, NJ, USA: Career Press, Incorporated 17 Ian M, T., &Jonathan, W (2007) The importance of management style in labourretention International Journal of Sociology,5-1 18 Milman, A a (2004) Predicting job retention of hourly employees in the lodging Journal of Hospitality and Tourism Management Vol I I No 1,23-41 19 Rarnlall, S (2003) Managing Employee Retention as a Strategy for IncreasingOrganizational Competitiveness Applied H R M Research, VOL 8, NO 2, 63-67 20 Silbert, L (2005) The effect of Tangible Rewards on Perceived Organizational Support Management Sciences Retrieved from Management Sciences 21 Human Resource Institute (2001) Loyalty and commitment: a survey on attracting and retaining workers 22 Chaminade, B (2006) Staying Power HR Monthly, March 2006 Article pp 44-45 23 Jordan, M (2010) Leadership of the future: Strategies for success  ... CHAPTER 3: RECOMMENDATION AND CONCLUSION 68 3.1 Overview of the current human resource system at Mai Diem 68 3.2 Recommendation for Mai Diem Garment and Textile Company 68 3.2.1... (1993) „Organizational characteristics and administrative strategies associated with staff turnover.‟ In Health Care Management Review, v18, n4, pp 7086 10 McKeown, , L (2002) Retaining Top Employees... 1.3.4 Job satisfaction 20 1.3.5 Creating a comfortable work environment .22 1.3.6 Coaching programmes 24 1.3 Employee retention in Garment and textile industry …………………………25