Motivating employees through human resources management activities at Thang Long University Nguyễn Thị Bích Hiền Khoa Quản trị Kinh doanh Luận văn Thạc sĩ ngành: Quản trị Kinh doanh; Mã số: 60 34 05 Người hướng dẫn: TS Phạm Quý Long, ThS Hà Nguyên Năm bảo vệ: 2012 Keywords Quản trị kinh doanh; Quản trị nhân lực; Đại học Thăng Long; Động lực làm việc Content TABLE OF CONTENT ACKNOWLEDGEMENTS i ABSTRACT ii TÓM TẮT iii TABLE OF CONTENT iv LIST OF FIGURES vii LIST OF ABBREVIATIONS viii INTRODUCTION Necessity of the thesis Problem statement Research objectives The research questions Research methodology: CHAPTER 1: HRM AND MOTIVATION WORKS IN EDUCATIONAL INSTITUTIONS 1.1 Human resources management in organization 1.1.1 Concepts and Definition 1.1.2 HRM objectives 1.1.3 Functions of HRM in an organization 1.1.4 HRM in Educational Institutions 1.2 Motivation in organization 1.2.1 Concepts of motivation 1.2.2 Motivation theories 10 1.2.3 Motivation Works in Educational Institution 17 1.3 Factors affecting motivation 18 1.3.1 External factors 18 1.3.2 Internal factors 19 1.3.3 Factors in Vietnamese Educational Environment 20 1.4 The linkage between HRM and Expectancy Theory of Motivation 22 1.4.1 Job Analysis and Expectancy theory 22 1.4.2 Recruitment and Selection 23 iv 1.4.3 Training and Development 23 1.4.4 Performance Appraisal 24 1.4.5 Compensation System 24 CHAPTER : ANALYSES OF MOTIVATION WORKS AT TLU 25 2.1 Thang Long University’s development strategy and orientation 25 2.2 Human resource management policies of TLU 26 2.2.1 The University’s growth and its labor force 26 2.2.2 TLU’s human resource management activities 27 2.3 An analysis of employees motivation at TLU 36 2.3.1 Analyzing tasks, duties and job performance standards of employees 37 2.3.2 Analyzing factors affecting to work performance of employees at TLU 39 2.3.3 Incentive for employees 42 2.4 Summary 48 2.4.1 Organization 48 2.4.2 HR Plan and Strategy 48 2.4.3 Job analysis 48 2.4.4 Recruitment and selection 49 2.4.5 Training and development 49 2.4.6 Performance appraisal 49 2.4.7 Compensation system 49 CHAPTER 3: SOLUTIONS FOR MOTIVATING EMPLOYEES AT TLU 50 3.1 Recommendation on the general term 50 3.2 Recommendation on the HRM term 50 3.2.1 Job analysis 50 3.2.2 Recruitment and selection process 53 3.2.3 Training and development 59 3.2.4 Performance appraisal 64 3.2.5 Compensation system 66 3.2.6 Other suggestions 71 CONCLUSION 72 REFERENCES 75 APPENDIX 1: PERFORMANCE APPRAISAL FORM 76 v APPENDIX 2: SURVEY QUESTIONAIRE PREPARED FOR THANG LONG UNIVERSITY EMPLOYEES 79 APPENDIX 3: LIST OF INTERVIEWEES 82 APPENDIX 4: THANG LONG UNIVERSITY’S PROFILE 84 APPENDIX 5: THANG LONG UNIVERSITY’S ORGANIZATION 86 vi REFERENCES Bratton, J and Gold, J (2007) Human Resource Management, the 4th Edition, Palgrave McMillan Buchanan, D and Huczynski, A (2004) Organizational Behavior: an Introductory Text, the 5th Edition Harlow: Prentice Hall Cherrington, D.J (1995), The Management of Human Resources, the 4th sub Edition, Prentice Hall Gibson, J.L, Ivancevich, J.M, and Donnelly, J.H (2009), Organization: Behavior, Structure, Process, the 9th Edition, McGraw-Hill MOET, Statistical report on human resources in Education Sector in 2011, http://www.moet.gov.vn/?page=11.10&view=3528 Newstrom, J.W /Davis, K (2002), Organization Behavior, the 11th Edition, McGraw-Hill Pinder CC (1998), Work Motivation in Organizational Behavior Upper Saddle River, NJ: Prentice Hall Robbins, S.P (2001), Organization Behavior, 9th Edition, Prentice Hall Storey, J (1995) Human Resource Management, London: Routlegde 10 TLU, TLU Organizational Structure, http://thanglong.edu.vn/tin-tuc/1443-cocau-to-chuc-khoa-hoc-va-dao-tao-truong-dai-hoc-thang-long.htm 11 TLU, University’s Profile, http://thanglong.edu.vn/tin-tuc/1257-gioi-thieu-daihoc-thang-long.html 12 Werther, W.B and Davis, K (1996) Human Resources and Personnel Management, the 5th Edition, McGraw-Hill 75 ... FOR THANG LONG UNIVERSITY EMPLOYEES 79 APPENDIX 3: LIST OF INTERVIEWEES 82 APPENDIX 4: THANG LONG UNIVERSITY S PROFILE 84 APPENDIX 5: THANG LONG UNIVERSITY S ORGANIZATION... 1.4.5 Compensation System 24 CHAPTER : ANALYSES OF MOTIVATION WORKS AT TLU 25 2.1 Thang Long University s development strategy and orientation 25 2.2 Human resource management. .. TLU, TLU Organizational Structure, http://thanglong.edu.vn/tin-tuc/1443-cocau-to-chuc-khoa-hoc-va-dao-tao-truong-dai-hoc -thang- long. htm 11 TLU, University s Profile, http://thanglong.edu.vn/tin-tuc/1257-gioi-thieu-daihoc -thang- long. html