Unit 4. Special education tài liệu, giáo án, bài giảng , luận văn, luận án, đồ án, bài tập lớn về tất cả các lĩnh vực ki...
Music Show Organiser: Dat Viet Cultural Centre Facts -No famous singers -Ticket price: 50,000VND - Famous singers: My Tam, Dam Vinh Hung… - Ticket price: 30,000 VND -Time: 8.30p.m10.30 p.m Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint * Vocabulary: native teacher (n): to advertise: advertisement (n): air-conditioned (adj): complaint (n): complain (v) refund (n): receipt (n): giáo viên người xứ quảng cáo bài/mục quảng cáo trang bị điều hòa than phiền/phàn nàn than phiền/phàn nàn hoàn lại tiền biên nhận Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Task Suppose you have been taking a course at English for Today Centre After two weeks, you notice that everything is worse than what the advertisement says A friend of yours wants to know about the centre and you tell him/ her the facts YF: Are you happy with your study at English for Today Centre? Y : No, (1) _ YF: Are all the teachers native speakers? Y : No, (2) YF: The advertisement says there are no more than 20 students in a class Is that true? Y : No, (3) _ YF: Do you get free books and cassette tapes? Y : No, (4) _ YF: What about the classrooms? Are they air-conditioned? Y : No, (5) _ YF: What don't you like most about the centre? Y : It's the time They say the class time is from 5:30 p.m to 8:30p.m., but (6) YF: Well Everything is different from what the advisement says What are you going to do? Y : I am going to write a letter of complaint to the director of the A my class has two Vietnamese teachers and only one native one centre B I had to pay for them C that is not true My class has over 30 students D only some of them Mine is not E in fact classes often start late and finish early F I'm not happy with it at all YF: Are you happy with your study at English for Today Centre? Y : No, (1) I'm not happy with it at all YF: Are all the teachers native speakers? Y : No, (2) my class has two Vietnamese teachers and only one native one YF: The advertisement says there are no more than 20 students in a class Is that true? Y : No, (3) that is not true My class has over 30 students YF: Do you get free books and cassette tapes? Y : No, (4) I had to pay for them YF: What about the classrooms? Are they air-conditioned? Y : No, (5) only some of them Mine is not YF: What don't you like most about the centre? Y : It's the time They say the class time is from 5:30 p.m to 8:30 p.m., but (6) in fact classes often start late and finish early YF: Well Everything is different from what the advisement says What are you going to do? Y : I am going to write a letter of complaint to the director of the centre How many problems you get in the course? Which problem don’t you like most about the centre? What you finally decide to do? Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Task Using the information from the dialogue in Task 1, complete the letter of complaint below For m Sender’s address 53 Ho Xuan Huong Street The Director English for Today Centre Receiver’s Opening : address 731 Van Xuan Street Hanoi - Vietnam Date of writing Dear Sir, Greeting HanoiVietnam 22nd February, 2006 I am writing to complain about the poor quality of the Reason for service at your centre Everything seems to be worse Writing Body : Closing: than what you say in the advertisement ……………………………………………………………… + Firstly/ First of all , you say that…… but … + Secondly, You say that…but… ……………………………………………………………… + Furthermore/ Moreover, in the advertisement you say but ……………………………………………………………… Complaint … ……………………………………………………………… + In addition, to make the matter worse,… ……………………………………………………………… + Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also… ……………………………………………………………… To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt Suggesting I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at solutions the above address or by phone at (04) 222999 Yours Signature faithfully, + Firstly/ First of all , you say that…… but … + Secondly, You say that…but… + Furthermore/ Moreover, in the advertisement you say but … + In addition, to make the matter worse,… + Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only but happy also… with your study at English for Today Centre? YF: Are… you Y : No, (1) I'm not happy with it at all YF: Are all the teachers native speakers? Y : No, (2) my class has two Vietnamese teachers and only one native one YF: The advertisement says there are no more than 20 students in a class Is that true? Y : No, (3) that is not true My class has over 30 students YF: Do you get free books and cassette tapes? Y : No, (4) I had to pay for them YF: What about the classrooms? Are they air-conditioned? Y : No, (5) only some of them Mine is not YF: What don't you like most about the centre? Y : It's the time They say the class time is from 5:30 p.m to 8:30 p.m., but (6) in fact classes often start late and finish early YF: Well Everything is different from what the advisement says What are you going to do? Y : I am going write letter to the Firstly, youto say that a there are of onlycomplaint native teachers butdirector my class of hasthe twocentre Vietnamese teachers and only one native one Street 53 Ho Xuan Huong Hanoi - Vietnam The Director English for Today Centre 731 Van Xuan Street Hanoi-Vietnam 22nd February, 2006 Dear Sir, IFirstly, am writing complain about poornative quality of the service yourhas centre you to say that there aretheonly teachers but my atclass two Everything toand be worse than what you say in the advertisement Vietnamese seems teachers only one native one Secondly, you say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all Moreover, In the advertisement, you say we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them In addition, to make the matter worse, the classroom is not airconditioned That is quite different from the advertisement Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says Classes not only start late but also finish early To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this proplem What have you learnt How many today ? parts are there in a letter of complaint? opening: Form of a letter - writer’s address - receiver’s address - writing date - greeting: Dear Sir, or Madam, Body: - reason for writing : I am writing to complain about , I wish to express my dissatisfaction with - complaint: + Firstly/ First of all , you say that…… but … + Secondly, You also say that…but… + Furthermore/ Moreover, in the advertisement you say… but … + In addition, to make the matter worse,… + Finally, what I don’t like most is ……., The … is not the same as what the advertisement says, … not only … but also… - suggesting solution: To resolve the problem, I require you to…… I look forward to +V-ing, Please contact me at……… Closing: Yours faithfully, signature Homework: Write a letter of complaint to the director of Dai Viet Cultural Center about the music show last Sunday, using the following clues: Advertisement Facts -Famous singers such as My Tam, Dam Vinh Hung… -Ticket price: 30,000 VND -Time: 8.00p.m – 11.00 p.m -No famous singers -Ticket price: 50,000VND -Time: 8.30p.m10.30 p.m ... 8.30p.m10.30 p.m Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint *... phiền/phàn nàn than phiền/phàn nàn hoàn lại tiền biên nhận Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Task Suppose you have been taking a course at... like most about the centre? What you finally decide to do? Tuesday, October 22nd, 2013 Unit 4: SPECIAL EDUCATION D WRITING: A letter of complaint Task Using the information from the dialogue