Recommendations to improve the freight forwarding services for FLC cargoes duyen hai road transport co ,LTD

Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Preface I declare that this report is my own unaided work It has not been submitted before If violated, I am solely responsible for and bear the punishments of the Institution and University Student Name and Signature NguyễnNgọcQuangAnh NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Acknowledgement Firstly I would like to express my sincere gratitude to my advisor Prof Tran Hai Viet for the continuous support of my dissertation study and related research , for his patience , motivation , and immense knowledge His guidance helped me in all the time of research and writing of this thesis I could not have imagined having a better advisor and mentor for my study … NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Table of Content Preface Acknowledgement Table of Content List of figure List of table Introduction Chap I: Literature Review 1.1 The concept of delivery service and freight forwarder 1.1.1 Freight forwarder service 1.1.2 Freight forwarder 1.2 Forwarding activities are part of Logistics operations 1.3 Business conditions Logistics Service 11 1.4 The service scope of forwarders 11 1.4.1 Representation for exporters 11 1.4.2 Representation of the Importer 12 1.4.3 Other services 12 1.5 Powers and duties of forwarders 12 1.6 The liability of the forwarders 13 1.6.1 When forwarders are the agent of goods owner 13 1.6.2 When forwarders are carriers 13 1.7 The relationship of the forwarders with stakeholders 14 Chap II : The current status of the freight forwarding process of FCL cargoes at Duyen Hai Road Transport Co.,Ltd 16 2.1 Introdcution of the company 16 2.1.1 General information 16 2.1.2 Personnel 16 2.1.3 The process of formation and development 17 NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd 2.1.4 Functions 18 a Functions of TASA DuyenHai 18 2.1.5 The company's organizational structure 20 2.2 The process of import and export FCL goods 24 2.2.1 The process of import FCL goods 24 2.2.2 The process of export FCL goods 31 2.3 Related Documents 36 Chap III : Recommendations to improve the freight forwarding services for FCL cargoes at company 39 3.1 Assessments about service 39 3.1.1 Strengths 39 3.1.2 Weakness 40 3.2 Recommendation 40 3.2.1 Minimize the costs 40 3.2.2 Training and skill improvement for employees 41 3.2.3 Improving the quality of customer service 41 CONCLUSION 43 NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd List of figure Figure 1: Organizational structure………………………………………21 Figure 2: The overall process of import FCL goods…………………….24 Figure 3: The steps to prepare documents required to import shipment 25 Figure 4: The steps to take Delivery Order from shipping line………….26 Figure 5: The steps to make customs clearance for shipment……………28 Figure 6: The steps to receive shipment at port and transport to importer.30 Figure 7: The overall process of export FCL goods………………………31 Figure 8:The steps to take D/O and rent empty container……………… 32 Figure 9: The steps to make customs clearance for shipment…………… 33 List of table Table :Education levels of staff…………………………………………23 NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Introduction The important of the topic Freight forwarding services is so important now in VietNam when in the context of globalization in all part of the world , economic integration between countries with each other is increasing strongly So I would like to choose the topic :” Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Multimodal Transport JSC” Research structures 1.Introduction 2.Chapter I : Literature review 3.Chapter II : The current status of the freight forwarding process of FCL cargoes at DuyenHai Multimodal Transport JSC 4.Chapter III : Recommendations to improve the freight forwarding services for FCL cargoes at company 5.Conclusions Research Object This research is not only about learning in TASA DuyenHai but also clarifying the cargo forwarding activities In the last part is the recommendation to solve will be proposed Research scope Research subject :Recommendations to improve the freight forwarding services for FCL cargoes at company Research scope : -Place:DuyenHai Multimodal Transport JSC -Time :1/9/2015-13/11/2015 NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Chap I: Literature Review 1.1 The concept of delivery service and freight forwarder 1.1.1Freight forwarder service Freight forwarder are operations in the circulation and distribution , an important factor linking production with consumption ,two major aspects of the process of social reproduction Freight forwarder perform functions bring products from the place of production to point of consumption, complete the second side of the circulation and distribution of the material distribution, when the first is commercial procedures have formed Delivery and receipt linked and parallel with the process of transportation Through the delivery of the transport operation was conducted: collecting goods, transportation, handling, storage, transport, packaging, procedures, vouchers So there are many definitions of forwarders According to the form rules of the Federation of International Forwarders Association (FIATA) about the delivery service, "delivery service is defined as any kind of services related to transportation, collecting goods, warehousing , loading, packing or distribution of goods as well as consulting services related to the above services, including customs issues, finance, insurance, billing, collecting vouchers related merchandise " So basically, freight forwarding is a combination of tasks related to the process of transport to make the movement of goods from the shipper (consignor) to your destination (consignee) 1.1.2 Freight forwarder People usually understand person who business delivery service or forwarders businesses are forwarders According FIATA, "freight forwarder is person who handle to goods transported under trust contracts and act for the benefit of the settlor The forwarders also undertake all the work related to NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd forwarders contracts as storage, intermediate storage, customs procedures, cargo check " The forwarders may be the goods owner (when goods owner themselves undertakes work theirs freight forwarding), shipowner (as shipowners on behalf of goods owner perform forwarding services), the loading and unloading company or warehouse, professional freight forwarder or any other person who has business delivery services registered Freight forwarder with professional qualifications such as: - Combine multiple modes of transportation together - Knowing fully utilized capacity, payload of transport tools thanks to the service of delivery - Knowing combination of transport - forwarders - export and good contacts with organizations involved in the process of transporting goods such as customs, shipping agents, insurance, ports - The forwarders also facilitate for import and export business activities efficiently thanks to their delivery service Thus, importers can use the warehouse of the forwarders, thereby reducing the cost of storage Besides, it reduces the cost such as administrative, simple organizational structure , conditional to focuses on import and export business Although in different countries, the name of the freight forwarder may be different, but all have a common name in international transactions as "international freight forwarder" , and a similar service, which is delivery service Currently, Vietnam forwarders undertake other tasks related to packaging, cargo distribution, multi-modal transport Consistent international general trend of calling them is the logistics service providers so Vietnam has issued 2005 Trade Law which stipulates the responsibilities of the parties in the logistics services activities 1.2 Forwarding activities are part of Logistics operations NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd The term logistics longstanding worldwide, firstly in the military sector, it covers the problems of movements of military pay, force layout, design and layout of warehouses, control of weapons, Star most appropriate for the situation to target enemy victory In the manufacturing business, Logistics refers to minimizing costs, from the procurement of raw materials to the elaboration and implementation of production planning and delivery The objective of logistics in manufacturing business is minimizing the costs incurred, while still achieving the business goals outlined In Vietnam, economic development more slowly than other countries, especially compared to European and American countries So the concept of Logistics is quite new and we have just implemented the part of the Logistics According to Trade Act 2005, Article 233 stipulates: "The logistics are commercial activities whereby traders organize one or more work including reception, transportation, storage, warehousing, customs procedures and other paperwork, customer consulting, packaging, marking, delivery or other services related to the goods as agreed with the customer for remuneration " To be more specific, the Government issued Decree No 140/2007 / ND-CP dated 05/09/2007 providing details about sorting logistics services Accordingly, the logistics services under the provisions of Article 233 of the Commercial Law are classified as follows: - The main logistics services, including: + Loading and unloading services, including container loading and unloading operations + Services of warehousing and storage of goods, including warehouse operations and materials handling equipment warehouse + Transport agency services, including the activities of customs procedures and planning cargo handling + Other supplementary services, including the activities of receiving, storing and managing information related to transportation and storage of goods throughout the logistics chain; reprocess goods customer returns , inventory, goods overdue, outmoded and redistribute such goods; leasing and hire purchase of container NguyễnNgọcQuangAnh GMA 02 Page Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd - Logistics services relating to transportation, including: + Maritime transport services + Inland waterways transport services + Air transport services + Rail transport services + Road transport services + Pipeline transport services - The other related logistics services, including: + Inspection and technical analysis services + Postal Services + Wholesale trade services + Retail trade services, including operational management of storage, collection, aggregation, classification of goods, distribution and delivery +The other support transport services Currently, along with the development of production and circulation and the movement of goods is becoming more rich and more complex This sets new requirements for forwarding service Now, the person who business forwarding service joined with manufacturers and trade intermediaries undertake such additional phases: collecting goods and loading, assembly, packaging, warehousing service provider goods, cargo storage, information processing Thus, freight forwarding activities have gradually become operational organization to manage the entire physical distribution chain and is part of the chain "supply - demand" The freight forwarders become providers of logistics services So, we can say that delivery service is a part of logistics services and logistics services is high growth, finishing the forwarding service NguyễnNgọcQuangAnh GMA 02 Page 10 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd 2.2.1.5 Receive shipment at port and transport to importer Register customs of supervisor Change D/O Carry out theproceduretransport cargoes out of port Figure 6: The steps to receive shipment at port and transport to importer Bring D/O, customs declaration to port and register customs of supervisor have to prepare following documents: - Electric customs declaration: original and copy - D/O from shipping line Customs officer will imprint on original declaration, D/O and keep the copy of declaration Change D/O at port: use the D/O with certification seal to D/O changing room at port to get new D/O which allows taking shipment from warehouse or container yard Then bring it to register and coordinate to people on duty, forklift and workers They use crane to put containers on vehicles and check number of security seal and transport to importer Sign the receipt which contains the signature of people in charge then go to the gate of port to carry out the procedure We need to deal with customs at port’s gate so that vehicles can transport cargoes out of port NguyễnNgọcQuangAnh GMA 02 Page 30 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd 2.2.2 The process of export FCL goods 2.2.2.1 The overall process Prepare documents required to export shipment Take delivery order and rent empty container from shipping line Carry out procedures of customs clearance of shipment Container loading on ships for export Figure 7: The overall process of export FCL goods 2.2.2.2 Prepare necessary documents to carry out procedure to export the shipment - Documents required: - Electric customs declaration - Booking Note NguyễnNgọcQuangAnh GMA 02 Page 31 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd - Sale Contract - Commercial Invoice - Packing List - Other related document 2.2.2.3 Take D/O and rent empty container Take D/O and empty container release order from shipping line Rent empty container at CY Bring empty container to warehouse for packing Bring container to the port for customs clearance Figure 8: The steps to take D/O and rent empty container Before carrying out customs procedures, company must go to shipping line take delivery order to rent empty container Then company will bring this delivery order to rent empty container of shipping line at container yard and pull on the company's warehouse for packing Packing team will give an accurate data about the quantity, packaging, container numbers from that companies can to NguyễnNgọcQuangAnh GMA 02 Page 32 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd complete the export profile Finally, company will pull the container were packing into ports where company making customs procedures 2.2.2.4Customs clearance for shipment Declare customs Submit the relevant documents for customs Pay fees for procedures and channel selectivity Retrieve declaration and customs liquidated Figure 9: The steps to make customs clearance for shipment Before carrying out customs procedures, the company must report via electronic customs system, the declarer must declare and submit the declaration, present documents of the customs dossiers The Customs declarations comply with customs declaration forms prescribed by the finance ministry Customs declaration full disclosure, accurate, clear about commodity code and name, unit, quantity, weight, quality, origin, unit price, customs valuation, interest and taxes specified in the customs declaration NguyễnNgọcQuangAnh GMA 02 Page 33 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd When carrying out customs procedures for goods exported The customs declarant must submit to the customs office includes the following documents: - Customs Declaration of exports: originals - Sale Contract: copy - Depending on specific case, the customs dossier added the following documents: - Manifest: copy and original - License of the state agency authorized with the goods must be exported in accordance with the law: the original if once export or copy the exported many times and must present the original for comparison - Other documents as prescribed by the legislation must be: original When opening declaration to the procedures must go to team export goods to submit and open customs declaration When customs officials will indicate numbers of declarations then we write on the declaration in the profile Next, we have to wait for customs officials handling profile After receiving numbers of declarations by customs officials provided, we get receipt and pay fees for procedures According to the customs procedures of the General Department of Customs, cargo of exports is sorted into three channels on the following principles: Green Channel: for cargo of exports has the following condition: Cargo of export be licensed by the competent authorities and shippers have submitted documents for the customs authorities Cargo is exempt from detailed inspection profile, exempt actual inspection of cargo Yellow Channel: - Cargo banned from export, suspended exports or the expertise to analyze, classify, but not yet submitted the written permission of the competent authority for customs authorities These cargoes have to pay taxes immediately NguyễnNgọcQuangAnh GMA 02 Page 34 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd - Detect suspicious cargo on customs dossier These cargoes must be checked in detail dossier and inspection of actual cargo Red Channel: - Exported cargo show signs of violation of law to examine detailed dossiers the actual inspection of cargo There are levels of checking in the red channel: - Level (a): check the entire shipment - Level (b): check 10% shipment, if not detected, the end of the examination, if a violation is detected, and then continued testing to conclude seriousness of the violation - Level (c): check 5% shipment, if not detected, the end of the examination, if a violation is detected, then further testing to conclude seriousness of the violation After customs officials processing of dossiers are complete if: + Cargo in the green channel shall be exempt from actual inspection of cargo and customs officials will return the declarations for the business + Goods in the red channel will have to check the details of goods At this time, the declarer must investigate on computer system of customs office to see where their container is located Located in specific bay, row and tier? Then they will contact officials inspect the goods to inspect your shipment After the check is finished, the customs officials will write down on declaration Refund of customs declarations Declarer will bring fee receipts to give customs officers to retrieve his declaration Customs liquidated After getting the declaration, the person who carries out customs procedures must bring declaration go to liquidation room and liquidate declarations NguyễnNgọcQuangAnh GMA 02 Page 35 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd 2.2.2.5 Register ship's book for export Declarer must bring declaration to customs and register ship's book Noting that the container must be towed to port for customs liquidation proceedings before the closing time stipulated by the shipping lines to goods loaded on the ship If liquidation slower than closing time, the cargo is not registered in ship's book, it will stay and wait for the next train as soon as possible to keep up deliveries to customers 2.3 Related Documents a Customs Declaration (Appendix 1) is a document presented by shipper or vehicle owner to customs authorities before cargoes or vehicles import or export over national territory International practices as well as Vietnam’s law regulate customs declaration is compulsory to export or import vehicles for business Before crossing the national border gates, any violations such as not declare or untruthful will be punished under current law b Empty Container Release Order (Appendix 2) is order of shipping line send to their container yard (Depot) and request empty container release for customer to cargo packing After that, customer brings cargo containers into yard In addition, order also notes of shipping lines to the shipper convenient monitoring and implementation c Bill of Lading (B/L)(Appendix 3) is a document of freight by sea launched by the shipping line after handling shipment on board or receiving shipment to load Bill of Lading is a critical document, basically about the business operations between shipper and shipping line, consignor and consignee It is used as an evidence of transaction and contract of carriage d Manifest (Appendix 4) is lists of goods carried in a means of transport or in a transport-unit The manifest gives the commercial details of the goods, such as: transport document numbers, consignors and consignees, marks and kind of packages, descriptions and quantities of goods It may be used in place of the Cargo declaration e Certificate of Origin (C/O) (Appendix 5) is a document contains information of where goods are manufactured; declared by exporter, signed and confirmed by authorized body of exporting country This document is necessary NguyễnNgọcQuangAnh GMA 02 Page 36 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd for customs bodies so that they can apply preferential treatment when calculating tax depending on government policies On a certain extent, it shows the quality of goods because of the local features and manufacturing conditions f Commercial invoice (Appendix 6): After delivering exported goods, exporters have to prepare a commercial invoice This is the requirement from seller to request buyer to pay the costs on the invoice It’s required by customs to determine true value of the imported goods, for assessment of duties and taxes A commercial invoice, must identify the buyer and seller, and clearly indicate the date and terms of sale, quantity, weight and/or volume of the shipment, type of packaging, complete description of goods, unit value and total value, and insurance, shipping and other charges g Sales contract (Appendix 7) also known as import and export contracts or foreign trade contract is an agreement between the signatories and business based in different countries, whereby a party called the exporter (seller) is obliged to transfer to the ownership of another party called the importer (buyer) a certain property, called goods; the buyer has the obligation to receive goods and pay goods h Packing list (Appendix 8) is a declaration of all cargoes in a shipment, Prepared by the shipper and sent to the consignee for accurate tallying of the delivered goods Packing list is used to describe how goods are packaged For instance, how many units a shipment is divided into, which type of packages, how weight they are, the size and other feature on packages… i Insurance (Appendix 9): As the request from exporter, forwarder can buy insurance for cargoes This document is issued by insurance agency to import and export unit to confirm the goods covered and used as evident of insurance contract The common insurances are Insurance Policy or Insurance Certificate j D/O (Appendix 10) is a delivery order issued by the shipping lines When the cargo ship docked, consignee bring this D/O to port is presented to customs and pick up goods k Arrival Notice (Appendix 11): Before the goods arrive at the port, whether by air or sea will have to ship notices Arrival Notice to notify you know NguyễnNgọcQuangAnh GMA 02 Page 37 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd about shipment details, as well as time, place, together with the requirements to receive goods and pay the fee l Booking Confirmation (Appendix 12): The shipping lines may have different names for this term, such as "booking note", "booking" or "book space" The main contents of the "booking confirmation" include: Booking No., shippers, ship name, port loading, discharging port, place of receipt, place of delivery, the final destination, names and total number of bale, the weight, the details other goods, the type and number of containers (e.g 40dry 9'6 '' x - a 40 feet container, dry cargo, container type "high") NguyễnNgọcQuangAnh GMA 02 Page 38 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Chap III :Recommendations to improve the freight forwarding services for FCL cargoes at company 3.1 Assessments about process 3.1.1 Strengths - There are extensive relationships with Customs to employees can solve the shipment in the shortest possible time to meet customer requirements Goods are delivered right on location, time, quality assurance quantities in delivery time -Delivery staff mostly young people, dynamic and enthusiastic in their work, are regularly trained to improve profession, particularly with many employees have many years of professional experience -Always put quality service, reputation first, the business motto is: "reputation, dedicated, competitive price" TASA Coast have created enormous confidence in customers So the company's customers are large customers, prospects and customers to sign contracts growing -Always put the prestige and quality to the top in the process of inspection the goods , the company was inspection with the proportion low, sometimes free to inspect the goods, so reduced shipping time, avoid the problems that arise while the goods inspection -Business reputation with familiar partners in the delivery process, the company has reduced the number of unnecessary steps, in order not to stagnant capital, shorten delivery times , so can increase profits -Vehicle fleet have increasingly been invested, company has a fleet of 80 tractors imported with dedicated remooc should be active in shipping This contributes to improving the company's reputation with customers in the transport of goods on time, properly specified location, can freeing the cargo -The company has built relationships with multiple carriers to be able to bring the best service to customers, as well as the initiative in transport vehicles, good grasp of customer psychology NguyễnNgọcQuangAnh GMA 02 Page 39 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd -Company is located at strategic area which has many advantages in terms of traffic Obviously, it is very convenient in comparison with DinhVu zone Company can save a great deal of time to transport cargoes from ChuaVe Terminal It is not only nearer but also reduces traffic congestion in the busiest route As a result, company can save huge amount of money 3.1.2 Weakness -Once you have complete documentation but company have too many work so not processed timely the shipment or for some other reason that the shipment must wait too long to made customs procedures This causes damage to the company, such as increasing costs of warehousing, particularly containerized goods At the same time this is also affecting the progress of business, they missed some pretty important commodity -In the course of customs procedures, the delivery people often encounter some difficulty in some false documents together In some cases, the lack of vouchers or voucher is invalid, make prolonged delivery time, incurred unnecessary costs -Because moderate delivery people worried moderate examine the documents make customs procedures should the delivery of goods to customers is slow, resulting in going to miss some shipments In some cases staff have applied code voucher or plus tax money wrong, thus causing difficulties for the delivery, affecting workflow 3.2 Recommendation 3.2.1 Minimize the costs Target of solutions : -Limiting costs, contribute to improving the company's profitability -Take advantage of reduced cost to business more profitable Implementation: -Recruitment of staff right people, limiting the need to pay more for the training of non-professional staff NguyễnNgọcQuangAnh GMA 02 Page 40 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd -Reducing labor costs by transferring the paperwork by electronic systems -Reduce the cost of administrative organization -Negotiate with customers about the fees incurred in the delivery process to better manage -Leveraging the company's warehouse to protect goods, avoiding incurred -Controlling the use of the assets in the company, avoid waste and misuse -Recovery of debts from customers to business 3.2.2 Training and skill improvement for employees Target of solutions : Improve the skills of staff as well as the qualifications and ability to interact with customers to work more efficiently Implementation: -Company should organize periodic competitions with processed situations to employees can participate and develop themselves -Encourage employees to hone languages -Regular updates of the law changes, changes in government policy on import and export for staff to learn -Organize classes on short-term profession -There is good treatment policy, reward and punishment clear 3.2.3 Improving the quality of customer service Target of solutions : Improving the quality of customer service to keep existing customers and seeking cooperation with new customers, potential customers NguyễnNgọcQuangAnh GMA 02 Page 41 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Implementation: -The company always pays attention to the customer, and keep in regular contact relationship -Approach to the newly established company, and intends to import goods, giving them the best service -When performing the process of forwarding and logistics staff must comply with the time, location, quality of goods must ensured -Any questions, complaints from clients must be immediate help and find solutions to solve -There are incentives for customers NguyễnNgọcQuangAnh GMA 02 Page 42 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd CONCLUSION Currently, it is obvious that TASA GROUP is developing at a very fast pace But one thing undeniable is that in comparison with other companies in the same category, the company has achieved leapfrog development Compared to other companies in the same industry, the company is one of the developing enterprises of Vietnam on the transport market The role of maritime transport in Vietnam’s economy is extremely important In recent years the development of sea transport has contributed significantly to the economic development of our country, to continue to promote the role that shipping must constantly innovate and improve themselves in all present time to catch up and meet the development requirements of the economy, the transportation of goods and passengers in the exchange and trade with the world Seaports are important clues to perform well on the job In addition, TASA TRANSPORT is currently a strategic and advantage of TASA GROUP, a new step of the company in logistics which is growing widely in our country and around the world Through this practice I have been provided with more practical knowledge and also test what I have learned in school Again, I would like to give many thanks to my advisor Prof Tran Hai Viet who helped me complete this thesis NguyễnNgọcQuangAnh GMA 02 Page 43 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Reference/Bibliography “Vietnam Commercial Law” Trade Act 2005 , Article 233 Federation of Internationla Forwarders Associon( FIATA) Decree No 140/2007/ND-CP dated 5/9/2007 of Article 233 of Commercial Law Website :www.tasaduyenhai.com NguyễnNgọcQuangAnh GMA 02 Page 44 ... Page 15 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd Chap II : The current status of the freight forwarding process of FCL cargoes. .. 26 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd launch one D/O for company can rent container Then they have to pay money for. .. 02 Page 14 Recommendations to improve the freight forwarding services for FCL cargoes at DuyenHai Road Transport Co., Ltd The relationship with the carrier and the carrier's agent: there may be