CLOUD SERVICE MONITORING SYSTEM US20130060933

US 20 3006093 3A1 (19) United States (12) Patent Application Publication (10) Pub No.: US 2013/0060933 A1 (43) Pub Date: Tung et al (54) CLOUD SERVICE MONITORING SYSTEM (52) US Cl 709/224 (57) (76) Inventors: Teresa Tung, San Jose, CA (US); Farzana Badruddoj a, Burr Ridge, IL Mar 7, 2013 ABSTRACT A cloud services monitoring system (CSMS) helps a (US); Jaeyoung C Kang, Los Angeles, CA (U S) sumer of cloud computing resources determine the state of the cloud computing resources available to the consumer The CSMS is particularly effective for cloud models Where the (21) App1.N0.: 13/227,412 consumer of the cloud computing resources is not the same as the provider of the cloud resource The CSMS 102 also pro (22) Filed: Sep 7, 2011 vides mechanisms for adjusting operations actions to pre serve service guarantees for the consumer In that regard, the CSMS dynamically adjusts operations actions in response to the state of the cloud, rather than executing ?xed pre-deter Publication Classi?cation (51) Int Cl G06F 15/173 mined operations actions that are not tailored to the moni tored conditions (2006.01) Cloud Service Monitoring System (CSMS) Communications lnten‘ace E Processor SLA Controller _8 Memory m First Shared Service I lnstructions _1l_ I I SLA requirements 122 I I SLA Rule I Passive Measurements to I EI I Service Quality Models I Service Response Models g _4 I E I State of Service Quality _6 I Active Measurements Demand Parameters First Shared Services Environment Q I Monitoring Tool Interface Orchestration Tool lnten‘ace _OI _Q I Capacity Parameters Second Shared Environment Data Collection Data Model Other Active Parameters 11 Visualization of State Information Q ISLA Risk Indicator mI IApplication Workload i6 I IAdIustment iI I§tive Probes iI User Interface Collected Measurements E Customer Satisfaction Data (SLAs) 148 Patent Application Publication Mar 7, 2013 Sheet 0f 19 US 2013/0060933 A1 800 FIG.8 b1,2beinZSecoorrvatniche Patent Application Publication Mar 7, 2013 Sheet 0f 19 US 2013/0060933 A1 com mom woo $580/5 wo _ v6.2350: tQ6?B3+w:mué2-89Ec.: Nvm:wmroFtwvm r (smoq) was 01 emu BBBJGAV 2.68m QEa