Organizational behavior 4th edition hitt test bank

Test Bank Chapter Two True/False Exploring Behavior in Action The case study regarding the female firefighter at the Los Angeles Fire Department resulted in discrimination Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO1: Define organizational diversity The Strategic Importance of Organizational Diversity A majority of human resource managers in Fortune 1000 companies said that the successful management of diversity has a positive effect on corporate outcomes Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO1: Define organizational diversity Many organizations have voluntarily adopted diversity management programs Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity Harassment of various forms often leads to turnover and performance issues Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO1: Define organizational diversity Diversity management programs can be aimed at recruiting and motivating highquality associates Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO1: Define organizational diversity Most people feel more comfortable interacting and working with people who are different to them on a variety of dimensions Answer: False Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO1: Define organizational diversity Diversity Defined Diversity can be defined as a characteristic of one individual where the difference exists on only one dimension Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO1: Define organizational diversity Diversity is a group characteristic, not an individual characteristic Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO1: Define organizational diversity Personality is considered a dimension of diversity Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO1: Define organizational diversity 10 Geographic background is not considered a dimension of diversity Answer: False Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO1: Define organizational diversity 11 AAPs stand for Affirmative Action Programs Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 12 In the U.S federal contractors with 50 or more employees are not required to have AAPs Answer: False Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO1: Define organizational diversity 13 Important characteristics related to diversity include any characteristic that may influence a person’s identity or the way in which he or she views the world Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Comprehension LO1: Define organizational diversity 14 Affirmative Action Programs often require hiring quotas or lowered standards for selection and promotion of women and minorities Answer: False Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO1: Define organizational diversity 15 Google is an example of a monolithic organization Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 16 Unintentional discrimination against individuals who have religious practices that differ from those of the majority is most likely to occur in plural organizations Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Analysis LO1: Define organizational diversity 17 Diversity Management Programs apply to only some associates Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO1: Define organizational diversity 18 Diversity Management Programs attempt to uncover the root causes of diversity problems Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 19 Diversity Management Programs are only temporary programs Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 20 Diversity Management Programs create an inclusive work environment Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO1: Define organizational diversity 21 The purpose of Diversity Management Programs is to allow all associates to reach their full potential Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 22 AAPs focus on recruitment, mobility and retention of employees Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 23 AAPs are ongoing and create permanent changes Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 24 AAPs not address the cause of discrimination problems Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 25 AAPs assume individuals will individually assimilate into the organization Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 26 A multicultural organization fosters and values differences Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 27 Most organizations in the U.S are multicultural organizations Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 28 Plural organizations have diverse workforces Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 29 Plural organizations not take steps to be inclusive Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 30 Plural organizations foster and value diversity Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 31 Plural organizations tolerate diversity and not foster or value it Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 32 Monolithic organizations are homogeneous Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 33 Monolithic organizations tend to have extreme occupational segregation Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity Forces of Change 34 Over the past ten years more than 75% of people entering the U.S workforce have been members of racial or ethnic minority groups Answer: False Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management 35 The proportion of racial and ethnic minorities entering the U.S workforce is expected to increase indefinitely Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 36 The U.S Bureau of Labor Statistics has predicted that the number of service producing jobs will grow by approximately 12 percent between 2012 and 2022 Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management 37 As globalization increases, the need for successful diversity management decreases Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management 38 Having diverse teams may allow for synergistic effects Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 39 The percentage of people from racial and ethnic minorities entering the workforce is expected to remain stable for the next decade Answer: False Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management 40 In the next decade, the percentage of women entering the workforce is likely to be greater than the percentage of men Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management 41 The retirement of members of the baby boom generation is expected to cause a major U.S labor shortage in the next twenty years Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence LO2: Understand the forces driving a more diverse workforce and the need for diversity management 42 By the year 2050 one in every five Americans will be 65 years old or younger Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 43 A service economy depends on effective interactions between clients and service providers and, with changing demographics, both groups are becoming more diverse Therefore, the change toward a service-based economy increases the need for effective diversity management Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Analysis LO2: Understand the forces driving a more diverse workforce and the need for diversity management Diversity Management and High-Involvement Organizations 44 Increasing the diversity of a work group decreases the number of problems the group is likely to have Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 45 Research indicates that by simply increasing the demographic diversity among its associates, an organization is likely to also increase its profits Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 46 Companies that have a reputation for a sensitive and caring culture that embraces diversity are likely to attract more applicants, thus increasing the likelihood of hiring more talented associates Answer: True Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 47 A high-involvement work environment can only be achieved if diversity is valued and successfully managed Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Ethical Responsibilities Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 48 Fault lines occur when two or more dimensions of diversity are correlated Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 49 Diversity alone guarantees good corporate performance Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 50 Title VII of the 1964 Civil Rights Act prohibits organizations from discriminating against individuals on the basis of race, color, religion, sex, or national origin Answer: True Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Ethical Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 51 The Age Discrimination in Employment Act of 1967 prohibits organizations from discriminating against individuals over the age of 55 Answer: False Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 52 Negative publicity from discrimination lawsuits tends to have no effect on a company’s stock price Answer: False Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Creation of Value Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 53 The diversity found in the Obama administration reflects the diversity found in corporate America Answer: False Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society Roadblocks to Diversity 54 Modern racism occurs because of deep-seated, unconscious prejudice in people who believe that racism is wrong Answer: True Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Comprehension LO4: Discuss the various roadblocks to effectively managing a diverse workforce 55 Stereotyping is valuable in improving interpersonal relations because it allows us to simplify information about other people Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 126 Because of effective group management of diversity, there is A) inconsistency with regard to group conflict B) consistent group conflict C) little intergroup conflict D) effective group conflict E) absolutely no group conflict Answer: C Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO1: Define organizational diversity 127 Most organizations in the United States are A) multicultural organizations B) plural organizations C) monolithic organizations D)both multicultural organizations and plural organizations C)both plural organizations and monolithic organizations Answer: E Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Comprehension LO1: Define organizational diversity 128 Plural organizations have: A) consistent workforces B) diverse workforces C) homogeneous workforces D)Both consistent workforces and homogeneous workforces E)Both diverse workforces and homogeneous workforces Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 129 Plural organizations take steps to be: A) exclusive B) inclusive C) homogenous D) Both exclusive and homogenous E)Both inclusive and homogenous Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 130 Monolithic organizations are: A) heterogeneous B) lacking segregation C) homogeneous D) self-promoting E) proactive Answer: C Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity 131 Monolithic organizations tend to have: A) extreme occupational segregation B) a lack of occupational segregation C) inconsistent occupational segregation D) a tolerance for some occupational segregation E) none of these Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO1: Define organizational diversity Forces of Change 132 Over the past ten years, more than of the people entering the U.S workforce have been members of racial or ethnic minority groups A) ắ B) 2/3 C) ẵ D) 1/3 E) One percent Answer: D Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 133 The proportion of racial and ethnic minorities in the workforce is expected to: A) level off in the coming years B) decrease in the coming years C) remain the same in the coming years D) stagnate in the coming years E) increase indefinitely in the coming years Answer: E Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 134 The percentage of black Americans in the U.S is expected to: A) level off in the coming years B) decrease in the coming years C) remain stable in the coming years D) stagnate in the coming years E) increase indefinitely in the coming years Answer: C Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 135 Statistics suggest that by the year 2050 in every five Americans will be years old or older A) two, 65 B) three, 62 C) four, 62 D) one, 65 E) none of these answers is correct Answer: D Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 136 The proportion of men and women in the U.S population is expected to: A) remain stable in the coming years B) increase in the coming years C) decrease in the coming years D) be inconsistent in the coming years E) none of these Answer: A Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 137 The U.S Bureau of Labor Statistics has predicted that the number of service producing jobs: A) will decrease in the coming years B) will increase in the coming years C) remain the same in the coming years D) be inconsistent in the coming years E) be unpredictable in the coming years Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 138 As globalization increases, the need for increases A) affirmative action programs B) diversity management C) brainstorming D) climate oriented teamwork E)Both brainstorming and climate oriented teamwork Answer: B Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 139 Having diverse teams allows for: A) homogeneous effects B) synergistic effects C) inconsistent effects D) unpredictable effects E)Both inconsistent effects and unpredictable effects Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO2: Understand the forces driving a more diverse workforce and the need for diversity management 140 _ are where the variety of team experiences, attitudes and viewpoints leads to better team performance A) Synergistic effects B) Collaborative staging effects C) Brainstorming staging effects D) Perceptive collaborative efforts E)Both collaborative staging effects and brainstorming staging effects Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO2: Understand the forces driving a more diverse workforce and the need for diversity management Diversity Management and High-Involvement Organizations 141 When people feel that they have been treated unfairly, they react by: A) withdrawing B) performing poorly C) retaliating D) filing lawsuits E) All of these are correct Answer: E Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 142 Diversity management programs should also be sensitive to the needs of: A) groups of disenfranchised associates B) individuals who are in the minority C) individuals who have been treated unfairly D) special interest groups E) individuals who are in the majority Answer: E Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 143 _ occur when two or more dimensions of diversity are correlated A) Predictions B) Fault lines C) Correlated barriers D) Corporate dimensions E) Both correlated barriers and corporate dimensions Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 144 Diversity alone good corporate performance A) can predict B) does not guarantee C) always predicts D) sometimes predicts E) none of these Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Environmental Influence Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 145 Companies that have paid out millions of dollars as a result of discrimination lawsuits include: A) Target and Honda B) Coca-Cola and Dr Pepper C) Google and Pepsi D) BP and Costco E) none of these Answer: B Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Ethical Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 146 U.S federal laws prohibit employers from discriminating against applicants or employees on the basis of: A) age B) gender C) race D) color E) All of these Answer: E Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 147 U.S federal laws prohibit employers from discriminating against employees or applicants on the basis of: A) national origin B) religion C) disability D) color E) All of these Answer: E Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 148 U.S federal laws prohibit discriminating anyone who is old or older A) 21 years B) 35 years C) 40 years D) 50 years E) 60 years Answer: C Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 149 The Equal Pay Act of 1963 applies to: A) only some employers B) virtually all employers C) non-profit employers D) for profit only employers E)only some employers and for profit only employers Answer: B Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 150 The Age Discrimination in Employment Act of 1967 applies to: A) private employers B) state employers C) government employers D) education institutions E) All of these are correct answers Answer: E Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 151 Title I of the Americans with Disabilities Act of 1990 applies to: A) private employers B) state employers C) education employers D) government employers E) All of these are correct answers Answer: E Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Legal Responsibilities Blooms: Comprehension LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society 152 The typical composition of corporate boards of directors in the U.S suggests or reflects: A) under-representation of women and minorities B) lack of representation of minority women, Asian-Americans, and Hispanics C) recycling of the same minority individuals D) very few boards have representation from all minority groups E) All of these are correct answers Answer: E Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Ethical Responsibilities Blooms: Knowledge LO3: Understand the role of successfully managing diversity as a part of high involvement management practices and the associated outcomes for individuals, groups, organizations, and society Roadblocks to Diversity 153 _ refers to unfair negative attitudes we hold about people who belong to social or cultural groups other than our own A) stereotypes B) prejudice C) discrimination D) Both stereotypes and discrimination E) Both stereotypes and prejudice Answer: B Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 154 Racism, sexism, and homophobia are examples of: A) prejudice B) stereotypes C) discrimination D) Both prejudice and discrimination E) Both prejudice and stereotypes Answer: A Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 155 is behavior that results in unequal treatment of individuals based on group membership A) A stereotype B) Prejudice C) Discrimination D) Both a stereotype and prejudice E) Both a stereotype and discrimination Answer: C Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 156 Assigning people with disabilities to easier jobs than other employees is an example of: A) a stereotype B) discrimination C) prejudice D) Both a stereotype and discrimination E) Both a stereotype and prejudice Answer: B Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 157 occurs when people believe themselves not to be racists A) Current racism B) Adaptive racism C) Modern racism D) Inconsistent racism E) Subtle racism Answer: C Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Comprehension LO4: Discuss the various roadblocks to effectively managing a diverse workforce 158 In some instances, _ prejudice and discrimination towards minorities has been replaced by racism A) past, present racism B) overt, modern racism C) covert, subtle racism D) quiet, interracial racism E) none of these Answer: B Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Comprehension, Analysis LO4: Discuss the various roadblocks to effectively managing a diverse workforce 159 is a generalized set of beliefs about the characteristics of a group of individuals A) Prejudice B) Discrimination C) A stereotype D) Both prejudice and a stereotype E) Both discrimination and a stereotype Answer: C Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 160 Stereotypes tend to be: A) an enduring human quality B) an inconsistent human quality C) a temporary human quality D) a rational human quality E) Both an inconsistent human quality and a temporary human quality Answer: A Difficulty: Hard AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 161 _ is defined as a person’s knowledge that he belongs to certain social groups, where belonging to those groups has emotional significance A) Individual identity B) Social identity C) Intra-group identity D) Inter-group identity E) Both individual identity and intra-group identity Answer: B Difficultly: Easy AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 162 is status and power that is assigned by cultural norms and depends on group membership A) Group status B) Ascribed status C) Assigned status D) Member status E) None of these Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 163 _ can be a roadblock to establishing an effective diversity environment A).The willingness to openly disagree B) The way agreement is defined C) Communication D) The willingness to speak assertively E) Both the willingness to openly disagree and the willingness to speak assertively Answer: C Difficulty: Medium AACSB Tier 1: Diversity, Communication AACSB Tier 2: HRM Blooms: Comprehension LO4: Discuss the various roadblocks to effectively managing a diverse workforce Effectively Creating and Managing Diversity 164 The first criterion for having an effective diversity program is: A) genuine commitment B) an assigned status C) a group identity D)to have an initiative E)Both a group identity and to have an initiative Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO5: Describe how organizations and individuals can create and effectively manage diversity 165 The three key ingredients in a successful diversity program include commitment by the organization’s leaders, integration of the program with the organization’s strategic plan, and _ A) involvement of all associates B) accountability of associates C) external rewards for efforts D) resistance from all associates E) all of these are correct Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO5: Describe how organizations and individuals can create and effectively manage diversity 166 A criterion for effective diversity management calls for: A) the involvement of some associates B) the involvement of all associates C) the involvement of upper management D) the involvement of middle management E) none of these Answer: B Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO5: Describe how organizations and individuals can create and effectively manage diversity 167 are groups that share common interests and serve as a mechanism for the ideas and concerns of associates to be heard by managers A) Affinity groups B) Ascribed groups C) Appointed groups D) Collaborative groups E) Interest groups Answer: A Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Knowledge LO5: Describe how organizations and individuals can create and effectively manage diversity Essay Questions 168 Explain the key differences between multicultural, plural, and monolithic organizations Answer: Most organizations are either plural or monolithic 1) Multicultural organizations reflect successful diversity management people of all gender, race, ethnic, and cultural backgrounds are fully integrated and represented at all levels within the organization, and differences are valued 2) Plural organizations are also diverse, and attempts are made to be inclusive and respectful of people from different backgrounds, but there is not complete integration Differences are tolerated, rather than valued 3) Monolithic organizations are homogenous and discourage diversity Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: Human Resource Management Blooms: Knowledge LO1: Define organizational diversity 169 Discuss the difference between a stereotype, prejudice and discrimination Next, cite (list) two federal laws that help to alleviate two different forms of employee or job applicant discrimination Answer: A stereotype is a belief about an individual because they belong to a particular group of individuals Prejudice is a negative attitude toward an individual because they belong to a particular group of individuals Discrimination is the negative behavior toward an individual because they belong to a particular group of individuals Part B: Equal Pay Act of 1963, Age Discrimination in Employment Act of 1967 or Title I of the Americans with Disabilities Act of 1990 Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Group Dynamics Blooms: Comprehension LO4: Discuss the various roadblocks to effectively managing a diverse workforce 170 Discuss three aspects of an Affirmative Action Program Answer: To prevent or remedy discrimination To focus on recruitment, mobility and retention of minority individuals The program makes temporary changes until there is appropriate representation of disadvantaged groups This program assumes that minority individuals will individually assimilate into the organization Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 171 Discuss three aspects of a Diversity Management Program Answer: To create an inclusive work environment where all associates are empowered to perform their best The program assumes that managers and the organization will change The program creates an environment that allows all associates to reach their full potential All individuals are targeted in this on-going program Difficulty: Easy AACSB Tier 1: Diversity AACSB Tier 2: HRM Blooms: Knowledge LO1: Define organizational diversity 172 Define the concept of social identity and how it affects minorities in the workplace Answer: Social identity is a person’s knowledge that he belongs to a certain social group, where belonging to those groups has emotional significance A person’s social identity becomes more salient when the person is in the minority on an important dimension Difficulty: Medium AACSB Tier 1: Diversity AACSB Tier 2: Individual Dynamics Blooms: Knowledge LO4: Discuss the various roadblocks to effectively managing a diverse workforce 173 Discuss four common communication disagreements among cultures Answer: Willingness to openly disagree, the importance of dignity, the willingness to speak assertively, the issue of personal space and nonverbal communication, the way agreement is defined, the mode of communication and the amount of time devoted to establishing personal relationships Difficulty: Medium AACSB Tier 1: Diversity, Communication AACSB Tier 2: Group Dynamics Blooms: Knowledge LO5: Describe how organizations and individuals can create and effectively manage diversity