Research about job satisfaction at thanh cong textile garment group

RESEARCH PROJECT (BMBR5103) RESEARCH ABOUT JOB SATISFACTION AT THANH CONG TEXTILE & GARMENT GROUP STUDENT’S FULL NAME STUDENT ID INTAKE ADVISOR’S NAME & TITLE : TRAN VAN LOC : CGS00019898 : SEPTEMBER, 2015 : DBA NGUYEN THE KHAI March 2017 Advisor’s assessment Advisor’s signature DBA NGUYEN THE KHAI ACKNOWLEDGEMENT I would first like to thank my thesis advisor Dr Nguyen The Khai The door to Dr Khai office was always open whenever I ran into a trouble spot or had a question about my research or writing He consistently allowed this paper to be my own work, but steered me in the right the direction whenever he thought I needed it I would also like to thank the management and HR team in Thanh Cong Textile/Garment Group who were involved in the validation survey for this research project Without their passionate participation and input, the validation survey could not have been successfully conducted Finally, I must express my very profound gratitude to my family for providing me with unfailing support and continuous encouragement throughout my years of study and through the process of researching and writing this thesis This accomplishment would not have been possible without them Thank you Tran Van Loc Contents ABSTRACT .1 PART ONE: INTRODUCTION Introduction of Thanh Cong Group History Company profile Vision, Mission and Core Values .5 Organization Structure .6 Research Problem Statement .7 Research Objectives Research Scope Significances of research .9 Limitation of research Structure of the research 10 PART TWO: LITERATURE REVIEW 11 Definition of constructs .11 Job Satisfaction 11 Supervisory Support .12 Developmental Experiences 12 Goal and Process Clarity 13 Job Role Discretion 13 Discussing relationship of the constructs 14 Hypotheses (H) 17 Research Model 18 PART THREE: RESEARCH METHODS 19 Data collection 19 Design survey template for data collection 19 Data collection progress 28 Data analysis 28 PART FOUR: RESULT .29 Cronbach’s Alpha 29 Cronbach’s Alpha standard applied .29 Cronbach’s Alpha of constructs 30 Descriptive Statistic 32 Correlation Coefficient .33 Hypotheses Testing 35 Testing result 36 PART FIVE: CONCLUSION 38 Contribution .38 Practical implications 39 Limitation and suggestion for further research .39 REFERENCES 40 APPENDIX 43 Appendix 1: Survey 43 Appendix 2: Presentation 53 LIST OF FIGURE Figure 1: Company Organization Structure Figure 2: Research Model 18 LIST OF TABLE Table 1: Thanh Cong Group at a Glance Table 2: Job Satisfaction Scale 20 Table 3: Supervisory Support Scale 22 Table 4: Development Experiences Scale 23 Table 5: Goal and Process Clarity Scale 24 Table 6: Job Role Discretion Scale 27 Table 7: Cronbach’s Alpha Internal Consistency 30 Table 8: Cronbach’s Alpha Job Satisfaction 30 Table 9: Cronbach’s Alpha of Supervisory Support 30 Table 10: Cronbach’s Alpha of Developmental Experiences 31 Table 11: Cronbach’s Alpha of Goal and Process Clarity 31 Table 12: Cronbach’s Alpha of Job Role Discretion 31 Table 13: Descriptive Statistic 32 Table 14: Correlation Coefficient 33 Table 15: Model Summary and Coefficient 35 Business Research Methods Page of 56 ABSTRACT Having invested time and resources in selecting, training and appraising employees, the employer naturally wants its employees to stay with the firm Unfortunately, keeping good employees can be challenging for the organization and managers Through various empirical studies, it is found that Job satisfaction (JS) is one of the important aspect determining employee’s retention and talent development for organization This study aims to explore the impact of Supervisory Support, Development Experiences, Goal and Process Clarity and Job Role Discretion on Job Satisfaction at Thanh Cong Textile & Garment Group In order to answer the research questions, an exploratory qualitative method was employed with source data was collected from offline surveys with 500 employees at Thanh Cong Group to collect their ideas and feedbacks about Job Satisfaction To reach the purpose of the research and support the Company HR strategies, interviewees are all staffs from junior, middle and senior level and have certain experiences in their own professions The collected data were statistically analyzed by software SSPS version 22 to give us an overview of relationship and impact of four factors: Supervisory Support, Development Experiences, Goal and Process Clarity and Job Role Discretion on Job Satisfaction We hop the research’s findings would help the company managers in implementing HR systems and procedures, employees' competency, motivation and performance Keywords: Job Satisfaction, Supervisory Support, Development Experiences, Goal and Process Clarity, Job Role Discretion Student: Tran Van Loc Business Research Methods Page of 56 PART ONE: INTRODUCTION Introduction of Thanh Cong Group History Thanh Cong Group is a typical enterprise with long history in Vietnam textile industry The group has gone through ups and downs with both failures and achievements: 1967 – 1975 Foundation  Started as a small private textile workshop with 500 employees which was named “Tai Thanh Ky Nghe Det” with knitting and dyeing  Main products: Oxford, Poly Soir, Sanderep…consumed mainly in the south Vietnam and Cambodia 1976 – 1985 Endeavour to survive  Was taken over by the Government and turned into a state-owned enterprise  First textile enterprise proposed and successfully implemented “ Triangle Export” model in 1985 1986 – 2005 Invest to develop  Developed to Thanh Cong Textile Company  Invested 55 million USD to increase productivity and improve the quality From selling products in domestic market only, Thanh Cong then exported to many countries in the world  Carried out comprehensive reform in human resources, working style, sales and marketing as well as costing controlling Student: Tran Van Loc Business Research Methods Page of 56 2006 – 2012 Reform to Integrate and Grow  2006 – 2009: Was important period, Thanh Cong was equitized and changed official name into Thanh Cong Textile Garment – Investment – Trading Joint Stock Company It was listed on Ho Chi Minh Stock Exchange coded TCM  2010 – 2012: Implemented modern management tools such as Lean System in production, ERP & BSC in administration, focused on people development for future growth through internship program 2013 – 2017 Stabilize and Flying Growth  Build the new knitting factory to expand capacity  Get investment certificate and establish real estate business division  Second CSR Award by Vietnamese and Korean Government  Top “ Typical VN Textile garment enterprise” selected by VITAS  Certificate of excellent performance awarded by Ministry of Industrial and Trade  Build Thanh Cong Vinh Long factory  Certificate of Top 10 Best Annual Report in Vietnam stock market  Award of the Best 50 listed companies in Vietnam elected by Forbes VN  Award of Ho Chi Minh Typical Enterprise Student: Tran Van Loc Business Research Methods Page of 56 Company profile Thanh Cong is recognized as one of most dynamic domestic firm in textile industry Throughout our history company has strived to maintain core visions and values to achieve mutually successful partnerships drive the business forward and offer the highest levels of quality and value Partners that share the firm’s vision of quality, integrity and a desire to succeed will find that Thanh Cong delivers on every level In 2015, the group started launching unrelated diversification strategy by investing on new business fields: Real Estate, Construction and Managing Project, Touring & Golf Service and Medical Service Thanh Cong Group at A Glance  Head office 36 Tay Thanh Street, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam  Established year 1967  Equitized date 1st July 2006  Main Business Scope Textile and Garment: Manufacturing and trading products of spinning, weaving, knitting, dyeing and garment Fashion retail Trademarks: TCM  Market capitalization 1,242 Billion VND (as of Dec 2015)  Number of employees 4,286 (as of December 2015)  Stock exchange HOSE (Ho Chi Minh Stock Exchange, Vietnam) (Table 1: Thanh Cong Group at a Glance) Student: Tran Van Loc Business Research Methods Page 42 of 56 Personnel Psychology, Vol 20 (4), 369-390 Vida Scarpello (1987).The Satisfaction With My Supervisor Scale: It’s Utility for Research and Practical Applications Journal of Management 1987 Vol I3, No.1 447-466 Chieh-Peng Lin and Mei-Fang Chen (2003).Career Commitment as a Moderator of the Relationships among Procedural Justice, Perceived Organizational Support, Organizational Commitment, and Turnover Intentions Asia Pacific Management Review (2004) 9(3), 519-538 Kinzl,J F.,(2004) Influence of working conditions on job satisfaction in anaesthetists British Journal of Anaesthesia, 94 (2), 211–15 Cole,L.E., Cole,M.S Employee satisfaction and organizational performance: a summary of key findings from applied psychology Retrieved on 10, Sept, 2014 from http://www.teammax.net/files/LiteratureReview.pdf E Shoemaker,M.,(1999) Leadership Practices in Sales Managers Associated with the Self-Efficacy, Role Clarity, and Job Satisfaction of Individual Industrial Salespeople Journal of Personal Selling & Sales Management, XIX(4), 1-19 Gi i thi u t ng quát v Công Ty D t May Thành Công (2015), retrieval from http://www.thanhcong.com.vn/AboutUs/History.aspx Student: Tran Van Loc Business Research Methods Page 43 of 56 APPENDIX Appendix 1: Survey JOB SATISFACTION SURVEY AT THANH CONG GROUP INTRODUCTION Dear Sir/Madam My name is Tran Van Loc I am master student of MBA Collaboration Progam between OUM University and Hutech University in Ho Chi Minh City, Vietnam I am doing my graduation research about Job Satisfaction at Thanh Cong Textile & Garment Company I hope the research will bring valuable contributions to both company and employees I would need your supports to give feedbacks regarding to topics in survey questionnaires Your contributions are very useful for my research All data collected from survey will be considered as confidential information and only used for research purpose Information will be collected follow unidentified method which means the data users will not know the identity of information provider We commit not to use information for any other purpose Again, I would to thank for your co-operations INSTRUCTION ON HOW TO TICK Choose SURVEY Student: Tran Van Loc Cancel X Re-choose Business Research Methods Page 44 of 56 Job Satisfaction: contents of this survey are the measure assesses job satisfaction by combining employee responses to single items that describe the degree of employee satisfaction with the work, co-workers, supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction Student: Tran Van Loc Definitely take the job Recommend strongly Very close to ideal Take the job Recommend 5 Just like what I want Close to ideal May take the job May recommend Not take the job Not recommend Like what I wanted (In general) how does your job measure up to the sort of job you wanted when you took it? Not at all like I wanted Maybe close to ideal How does this job compare with your ideal job (job you would most like to have)? Very far from ideal Temporarily I wanted to like If a (good) friend asked if he/she should apply for a job like yours with your employer, what would you recommend? Not recommend at all Far from ideal If you had to decide all over again whether to take the job you now have, what would you decide? Responses are obtained on 5-point Likert-type Scale I did not want Questionnaires Definitely not take the job No Page 45 of 56 Completely Satisfied 4 Mostly Satisfied Temporarily satisfied Dissatisfied Equally dissatisfied and satisfied How you feel about your job overall? Unhappy Terrible Mostly dissatisfied All (in all) things considered, how satisfied are you with your current job? Not at all satisfied Satisfied Business Research Methods Supervisory Support: This survey is to assess employee perceptions of the extent to which they receive supervisory support in their job Student: Tran Van Loc Strongly agree Agree to some extent Uncertain My supervisor takes the time to learn about my career goals and aspirations Responses are obtained on 5-point Likert-type Scale Disagree to some extent Questionnaires Strongly disagree No Student: Tran Van Loc 3 4 Strongly agree Strongly agree Strongly agree 5 Strongly agree Agree to some extent Agree to some extent Agree to some extent Agree to some extent Uncertain Uncertain Uncertain Uncertain Disagree to some extent Disagree to some extent Disagree to some extent 5 Strongly agree My supervisor supports my attempts to acquire additional training on education to further my career Strongly disagree Agree to some extent My supervisor gives me helpful advice about improving my performance when I need it Strongly disagree Uncertain My supervisor gives me helpful feedback about my performance Strongly disagree Disagree to some extent My supervisor makes sure I get the credit when I accomplish something substantial on the job Strongly disagree Disagree to some extent My supervisor care s about whether or not I achieve my goals Page 46 of 56 Strongly disagree Business Research Methods Strongly agree Agree to some extent Strongly agree Agree to some extent Uncertain Disagree to some extent Uncertain My supervisor assigns me special projects that increase my visibility in the organization Strongly disagree Disagree to some extent My supervisor provides assignments that give me the opportunity to develop and strengthen new skills Page 47 of 56 Strongly disagree Business Research Methods Developmental Experiences: contents of this survey describe the formal and informal developmental experience a job affords employee Student: Tran Van Loc Uncertain Agree Strongly agrre Uncertain Agree Strongly agrre In the positions that I have held at Thanh Cong, I have often been assigned projects that have enabled me to develop and strengthen new skills Strongly disagree Disagree In the positions that I have held at Thanh Cong, I have often been given additional challenging assignments Responses are obtained on 5-point Likert-type Scale Disagree Questionnaires Strongly disagree No Page 48 of 56 3 4 Large Extent Provide a bit large extent Provide small extent Sometimes Provide Large Extent Regardless of Thanh Cong Group’s policy on training and development, to what extent have your managers made a substantial investment in you by providing formal training and development opportunities? Not at all Provide small extent Sometimes Provide Besides formal training and development opportunities, to what extent have your managers helped to develop your skills by providing you with challenging job assignments? Not at all Provide a bit large extent Business Research Methods Goal and Process Clarity: This survey has two parts:  Goal Clarity: Employees give feedback about clarity of their job’s outcome goals and objectives  Process Clarity: Employee give feedback about clarity or certainty about their job’s process or how it should performed No Questionnaires Goal Clarity Student: Tran Van Loc Responses are obtained on 5-point Likert-type Scale Very certain Very certain 2 Very certain Very certain Very certain Certain Certain Certain Neutral Neutral Neutral Uncertain Certain Certain The expected results of my work Neutral Very uncertain Neutral How my work relates to the overall objectives of my work unit Very uncertain Uncertain The goals and objectives for my job Uncertain Very uncertain Uncertain My duties and responsibilities Uncertain Page 49 of 56 Very uncertain Business Research Methods Considering all your work tasks, how certain are you that you know the best ways to these tasks Student: Tran Van Loc Very uncertain Process Clarity Business Research Methods Page 50 of 56 Certain Very certain Very certain Neutral Uncertain Certain Neutral The procedures I use to my job are correct and proper Very uncertain Uncertain How to determine the appropriate procedures for each work task Very uncertain Job Role Discretion: Content of this survey describe employee’s comment about their job role gives them discretion to make choices about how and when things are done Student: Tran Van Loc Strongly agree Moderately agree I have discretion as to what work gets done Slightly agree Responses are obtained on 5-point Likert-type Scale Moderately disagree Questionnaires Strongly disagree No I have discretion as to what I am responsible for Student: Tran Van Loc 4 Strongly agree Strongly agree Moderately agree Slightly agree Moderately disagree Strongly agree Moderately agree Slightly agree Moderately agree Strongly agree Moderately agree Slightly agree Moderately disagree Strongly disagree Strongly agree Moderately agree I have authority to decide what work gets shared Slightly agree Moderately disagree Moderately disagree Slightly agree Strongly disagree Moderately disagree I have discretion as to what tasks subordinates Strongly disagree I have authority to decide what tasks to delegate Strongly disagree I have discretion as to how work gets done Strongly disagree Business Research Methods Page 51 of 56 5 5 Business Research Methods Page 52 of 56 Briefly tell us your information… Gender Male Female Age Degree College Working years Position Staff University Senior Staff After university Others Manager Senior Manager Highly appreciating your information and feedback! Student: Tran Van Loc Business Research Methods Appendix 2: Presentation Student: Tran Van Loc Page 53 of 56 Business Research Methods Student: Tran Van Loc Page 54 of 56 Business Research Methods Student: Tran Van Loc Page 55 of 56 Business Research Methods Student: Tran Van Loc Page 56 of 56 ... Clarity and Job Role Discretion on Job Satisfaction at Thanh Cong Textile & Garment Group In order to answer the research questions, an exploratory qualitative method was employed with source data was... Goal clarity was directly related to Job Satisfaction, and Process Clarity was indirectly related to Job Satisfaction through Goal Clarity Job Role Discretion and Job Satisfaction The notion of... (Table 2: Job Satisfaction Scale) Student: Tran Van Loc Satisfied and satisfied Mostly dissatisfied Equally dissatisfied How you feel about your job overall? Unhappy job? Terrible Satisfied satisfied