Carve the statue of you

C USTOMER T HINK G UIDE TO R EAL CRM P UTTING CUSTOMERS AT THE HEART OF YOUR BUSINESS. P ROFITABLY. January 2003 Published by © 2003 CustomerThink Corporation. All Rights Reserved. Reproduction and Distribution Strictly Prohibited. For reprint permission and fees, email reprint@crmguru.com . CustomerThink Guide to Real CRM Welcome to the CRMGuru Community! Thanks for becoming a member of CRMGuru.com, the world’s largest online community for Customer Relationship Management (CRM). Your fellow members are business managers and professionals who place “customers at the heart of business.” Our goal is to offer you exceptional content and advice on “Real CRM”—what we call CustomerThink—so that you can guide your CRM program on the road to success. We want to make you think and encourage you to challenge our thinking too! It allows us all to learn and grow as we take the customer-centric journey together. This CustomerThink Guide to Real CRM showcases a few articles to help you get started. But there’s much more. If you’re serious about CRM, invest some time exploring CRMGuru’s knowledgebase—known as the Gurubase 1 —which contains hundreds of archived articles, newsletters, discussions, and white papers. All designed to help you practice Real CRM. After you’ve finished this document, dig deeper by reading GuruBase articles covering: • Fundamentals of CRM, written by our expert panel 2 • Independent reviews of major CRM solutions 3 Again, welcome. We’ll do our best to make your CRMGuru experience enjoyable and educational. Let me know how we can help you on your Real CRM journey. Sincerely, Carol Parenzan Smalley Managing Editor, CRMGuru.com carol@crmguru.com 1 Go to www.crmguru.com/gurubase. 2 Go to http://www.crmguru.com/gurubase/basics.html 3 Go to http://www.crmguru.com/gurubase/solutions.html © 2003 CustomerThink Corporation CustomerThink Guide to Real CRM Table of Contents What is CRM? 1 Why Climb The CRM Mountain? 4 Build Value For Customers To Create Lasting Relationships 7 Great CRM Hinges on Great Business Processes 10 The Human Dimension: The Key to Success or Failure 13 A Guide to Evaluating CRM Software 14 Glossary of Commonly-Used CRM Terms 19 © 2003 CustomerThink Corporation CustomerThink Guide to Real CRM 1 W HAT IS CRM? By Bob Thompson The ideas behind customer relationship management are not new. Today it’s widely acknowledged that how you treat your customers goes a long way to determining your future profitability, and companies are making bigger and bigger investments to do just that. Customers are savvier about the service they should be getting and are voting with their wallets based on the experience they receive. The concepts of Customer Relationship Management have been in the air ever since one caveman had a choice of buying an arrowhead from either Og or Thag, but CRM as a term gained currency in the mid- 1990s. Market analysts squabble over the exact figure, but all agree that in the next few years companies will pour billions of dollars into CRM solutions—software and services designed to help businesses more effectively manage customer relationships through any direct or indirect channel a customer opts Carve the statue of you Carve the statue of you Bởi: Joe Tye “A man is both a seed and in some degree also a gardener, for good or ill I am impressed by the degree in which the development of ‘character’ can be a product of conscious intention, the will to modify innate tendencies in desired directions; in some cases the change can be great and permanent.” J.R.R Tolkien: Letters Self Made Man by Bobbie Carlyle, photo used with permission (you can order posters and statues of various sizes at http://www.bobbiecarlylesculpture.com/ ) Michelangelo said he didn’t carve statues, rather he liberated the forms that were always there hidden in the stone That’s a great metaphor for the human process of becoming the person you are meant to be Throughout life you are given tools – at home, at school, at church, at work, in this book You can use those tools to carve away those parts of you that not reflect you at your authentic best and to liberate those parts of you that This magnificent statue by Colorado artist Bobbie Carlyle is a beautiful representation of that metaphor To become your best self is a lifelong process of carving away the excuses that hold you back, the complaining and self-pity that make you small, and 1/2 Carve the statue of you the emotional baggage that holds you down By carving away the small and petty, you liberate the sublime and the wonderful aspects of who you are There are numerous Biblical references to the fact that no one would light a candle and put a basket over it, yet that’s a very apt metaphor for what most of us do, at least on occasion As Marianne Williamson wrote in A Return to Love: Reflections on the Principle of a Course in Miracles (a quote often attributed to Nelson Mandela because he included it in his 1994 inaugural address): “Our deepest fear is not that we are inadequate Our deepest fear is that we are powerful beyond measure It is our light, not our darkness, that most frightens us.” It takes courage to remove the basket from your candle, to carve away the accumulated rubble that conceals your authentic best self In a paradox we shall see repeatedly in this book, it is often when you are flat on your back that you find the courage to stand tall It’s often when you’re flat on your back that you find the courage to stand tall 2/2 Laser-Optimized Fiber: Built for Price, Bandwidth, and Distance to Make the Most of Your Investment Over the past 25 years, Ethernet standards have evolved from 10 Mbps and 100 Mbps to Gigabit and now 10 Gigabit. The rapid growth of Internet use and bandwidth-intensive applications combined with routine transmission of large files is driving the need for 10 Gigabit Ethernet (10GbE) in many network backbone and data center connections. Implementation is happening all around us. Sales of 10GbE switch ports are increasing dramatically, and will continue to grow over the next decade. With increased network speeds comes a rise in the significance of fiber optic cabling and connectivity. Most data centers today have equal amounts of fiber and copper terminations, and fiber links are vital to carrying backbone traffic to and from a large number of sources. With many grades to choose from, selecting the right fiber type for your network can be an overwhelming task. Careful consideration of price, bandwidth, and distance is critical to choosing fiber today that will support requirements in the future. Laser-optimized 50µm multimode fiber offers many benefits for both today's and tomorrow's network and data center applications, and it may be the key to maximizing your investment. An Inevitable Shift Although 50µm multimode fiber was developed 10 years prior to 62.5µm, North America adopted fiber distributed data interface (FDDI)-grade 62.5µm fiber for Ethernet in the late 1980s. At that time, connectorization and alignment were not as controlled as they are today, and the larger-core 62.5µm was ideal for use with larger light-emitting diode (LED) transmitters. As backbone speeds increased to Gigabit Ethernet, LED signaling technology was no longer a viable solution. With a maximum modulation rate of 622 Mbps, LEDs could not be turned on and off quickly enough to support the higher bandwidth. This caused the industry to shift to low-cost vertical- cavity surface emitting laser (VCSEL) transmitters operating at 850nm (short wavelength). VCSELs have much faster rise and fall times than LEDs with more power and a smaller spot size. Laser-Optimized Fiber: Built for Price, Bandwidth, and Distance to Make the Most of Your Investment Page 2 Unfortunately, the use of VCSELs can cause differential mode delay (DMD), an effect that happens when the laser beam launched into a small area of the fiber's core splits into several modes of light traveling at different speeds. DMD ultimately causes the transmission pulse to spread out, which reduces the ability of the receiver to properly identify the signal and therefore reduces transmission capacity (see Figure 1). Figure 1. The Effect of DMD on Transmission Because a larger fiber core has more modes of light excited and more modal dispersion, VCSELs do not perform as well with 62.5µm multimode fiber as they do with 50µm. So when low-cost 850nm VCSEL transmission technology was introduced for higher speeds, the industry moved away from 62.5µm fiber. However, as the 10 Gigabit Ethernet standard developed, it became apparent that even 50µm multimode fiber could not take full advantage of the VCSEL point-like precision technology to run 10GbE over a SPECIAL EVENT PLANNING GUIDE Information to assist you in the completion of your Citywide Special Event Permit Application ______________________________________________________________________________ City of San Diego 2 Special Event Planning Guide OSE 1.2 TABLE OF CONTENTS Applying for a Citywide Special Event Permit 5 Citywide Special Event Permit Process 13 Special Event Related Permits 16 Host Organization 23 Event Summary 25 Event Infrastructure—Stages, Tents and Canopies 32 Stages 32 Tents/Canopies 32 Event Infrastructure—Food Preparation, Tables and Seating 35 Food Preparation 35 Portable Cooking 35 Tables/Seating 39 Infrastructure—Restrooms and Sinks 40 Restrooms 40 Sinks 41 Event Infrastructure—Recycling and Trash 42 Recycling 42 Trash 43 ______________________________________________________________________________ City of San Diego 3 Special Event Planning Guide OSE 1.2 Event Infrastructure—Safety Equipment and Fencing 45 Safety Equipment 45 Fencing 51 Event Infrastructure—Power Distribution 52 Event Infrastructure—Storm Water Management 56 Event Infrastructure—Constructed Components 60 Operational Plan—Security 62 Private Security Company Requirements 63 Use of Volunteers 64 First Amendment Activity 65 Illegal Vending 65 Operational Plan—Alcohol Management 66 Beer Gardens 66 Permit Conditions 68 Operational Plan—Medical 71 Operational Plan—Transportation and Street Closures 73 Transportation Plan 73 Street Closure and Reopening 74 Operational Plan—Décor and Special Effects 77 Operational Plan—Event Activities 79 ______________________________________________________________________________ City of San Diego 4 Special Event Planning Guide OSE 1.2 Event Activities 79 Operational Plan—Performances 83 Operational Plan—Accessibility 85 Site Plan/Route Map 89 Community Outreach 92 Insurance Requirements 96 Summary of Requirements 97 Required Signatures and Submission of Permit Application 99 Affidavit of Application and Indemnification 100 ______________________________________________________________________________ City of San Diego 5 Special Event Planning Guide OSE 1.2 APPLYING FOR A CITYWIDE SPECIAL EVENT PERMIT San Diego is a city that celebrates special events. From major conventions and international sporting events to community-based festivals, parades and athletic activities, the City of San Diego is proud to host thousands of events each year. It is our goal to enhance the vitality, quality of life, and economic prosperity of San Diego through the support of special events in San Diego. The following information has been developed to guide you through the Citywide Special Event Permit Process and to provide you with guidelines and requirements associated with special event management in the City of San Diego. As you read through the Planning Guide and complete the Citywide Special Event Permit Application, please be aware that these documents have been developed to address a wide span of event types and elements. You need only provide information to us about the elements of event planning that relate to your particular special event. On behalf of the City of San Diego thank you for contributing NAEYC Position Statement Developmentally Appropriate Practice in Early Childhood Programs Serving Children from Birth through Age 8 This statement defines and describes principles of develop- mentally appropriate practice in early childhood programs for administrators, teachers, parents, policy-makers, and others who make decisions about the care and education of young children. An early childhood program is any group program in a center, school, or other facility that serves children from birth through age 8. Early childhood programs include child care centers, family child care homes, private and public preschools, kinder- gartens, and primary-grade schools. The early childhood profession is responsible for establishing and promoting standards of high-quality, professional practice in early childhood programs. These standards must reflect current knowledge and shared beliefs about what constitutes high-quality, developmentally appropriate early childhood education in the context within which services are delivered. This position paper is organized into several components, which include the following: 1. a description of the current context in which early childhood programs operate; 2. a description of the rationale and need for NAEYC’s position statement; 3. a statement of NAEYC’s commitment to children; 4. the statement of the position and definition of developmen- tally appropriate practice; 5. a summary of the principles of child development and learning and the theoretical perspectives that inform decisions about early childhood practice; A position statement of the National Association for the Education of Young Children Adopted July 1996 6. guidelines for making decisions about developmentally appropriate practices that address the following integrated components of early childhood practice: creating a caring community of learners, teaching to enhance children’s learning and development, constructing appropriate curricu- lum, assessing children’s learning and development, and establishing reciprocal relationships with families; 7. a challenge to the field to move from either/or to both/and thinking; and 8. recommendations for policies necessary to ensure developmen- tally appropriate practices for all children. This statement is designed to be used in conjunction with NAEYC’s “Criteria for High Quality Early Childhood Programs,” the standards for accreditation by the National Academy of Early Childhood Programs (NAEYC 1991), and with “Guidelines for Appropriate Curriculum Content and Assessment in Programs Serving Children Ages 3 through 8” (NAEYC & NAECS/SDE 1992; Bredekamp & Rosegrant 1992, 1995). The current context of early childhood programs The early childhood knowledge base has expanded consider- ably in recent years, affirming some of the profession’s cherished beliefs about good practice and challenging others. In addition to gaining new knowledge, early childhood programs have experi- enced several important changes in recent years. The number of programs continues to increase not only in response to the growing demand for out-of-home child care but also in recogni- tion of the critical importance of educational experiences during Copyright © 1997. All rights reserved. National Association for the Education of Young Children 1509 16th Street, N.W., Washington, DC 20036-1426 ● 202-232-8777 ● 800-424-2460 ● FAX: 202-328-1846 naeyc Copyright © 1997. All rights reserved. [...]... The Effects of Early Social-Emotional and Relationship Experience on the Development of Young Orphanage Children St Petersburg © 2009 Blackwell Publishing Ltd ISBN: 978-1-405-19599-7 .. .Carve the statue of you the emotional baggage that holds you down By carving away the small and petty, you liberate the sublime and the wonderful aspects of who you are There are numerous... remove the basket from your candle, to carve away the accumulated rubble that conceals your authentic best self In a paradox we shall see repeatedly in this book, it is often when you are flat on your... book, it is often when you are flat on your back that you find the courage to stand tall It’s often when you re flat on your back that you find the courage to stand tall 2/2