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Trang 2> ©) =] F” = m Y) SS 1 THE 37I| 4i 39|11‡ 1000ZI| LC+RC LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English The entire Listening test will last approximately 45 minutes There are four parts, and directions are given for each part You must mark your answers on the separate answer sheet Do not write your answers in your test book
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book When you hear the statements, you must select the one statement that best describes what you see in the picture Then find the number of the question on your answer sheet and mark your answer The statements will not be printed in your test book and will be spoken only one time
Sample Answer
Example DOOD
Statement (B), “They’re looking at the document,” is the best description of the picture, so you should select answer (B) and mark it on your answer sheet
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ACTUAL
TEST
01
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PART 2
Directions: You will hear a question or statement and three responses spoken in English They will not be printed in your test book and will be spoken only one time Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer
sheet
Sample Answer
DOO
Example
You will hear: When is your dental appointment?
You will also hear: (A) On Trent Street
(B) This afternoon after lunch
(C) | was disappointed, too
The best response to the question “When is your dental appointment?” is choice (B), “This afternoon after lunch,” so (B) is the correct answer You should mark answer (B) on your answer sheet 11 12 13 14 185 16 17 18 19 20 21 22 23 24, 25 18
Mark your answer on your answer sheet 26 Mark your answer on your answer sheet
Mark your answer on your answer sheet 27 Mark your answer on your answer sheet
Mark your answer on your answer sheet 28 Mark your answer on your answer sheet
Mark your answer on your answer sheet 29 Mark your answer on your answer sheet
Mark your answer on your answer sheet 30 Mark your answer on your answer sheet
Mark your answer on your answer sheet 31 Mark your answer on your answer sheet
Mark your answer on your answer sheet 32 Mark your answer on your answer sheet
Mark your answer on your answer sheet 33 Mark your answer on your answer sheet
Mark your answer on your answer sheet 34 Mark your answer on your answer sheet Mark your answer on your answer sheet 35 Mark your answer on your answer sheet
Mark your answer on your answer sheet 36 Mark your answer on your answer sheet
Mark your answer on your answer sheet 37 Mark your answer on your answer sheet
Mark your answer on your answer sheet 38 Mark your answer on your answer sheet
Mark your answer on your answer sheet 39 Mark your answer on your answer sheet
Mark your answer on your answer sheet 40 Mark your answer on your answer sheet
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PART 3
Directions: You will hear some conversations between two people You will be asked to answer three questions about what the speakers say in each conversation Select the best
response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The
conversations will not be printed in your test book and will be spoken only one time
41
42
43
Where are the speakers going?
(A) To a souvenir shop (B) To a nature park
(C) To a board meeting
(D) To an airport
How did the man learn about the event?
(A) He was walking by B) His colleague told him C) He listened to a radio ad
D) He read about it in a paper
What are the speakers able to do at the end of the event?
(A) They can get some plants (B) A transportation service will be
provided
(C) They will share their thoughts in public
(D) Questions will be answered
A4
45
46
Where most likely are the speakers?
(A) At a travel bureau
(B) At a city hall (C) At a hotel (D) At a post office
What does the man NOT inquire about? (A) The availability of tourist information (B) The location of the business
(C) The travel time
(D) The hours of operation
What does the woman say about the location of the business?
(A) It's close to the post office
(B) It’s in the City Hall
(C) It’s beside the Creson building
(D) It’s across from the hotel
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Trang 1047 48 49 50 51 52 Who most likely is the woman? (A) An instructor (B) A current member (C) A potential customer (D) A realtor
What is stated about the business?
(A) The voucher is good for 15 days (B) There are few group programs (C) A special price is applied to college
students only
(D) It is the biggest facility in the area
What will the woman give the man?
(A) A membership card
(B) A registration form
(C) Proof of residency (D) A rental listing
Where is the conversation being heard?
(A) At a stationery store (B) At a research lab
(C) At a sales floor
(D) At an art-supply store
What is the problem?
(A) A deadline has been missed B) Some items are out of order C) The results aren't accurate
D) Some supplies ran out
( ( ( (
What is supposed to happen next?
(A) The man will ask the supplier to
expedite the delivery
(B) The man will borrow some tubes (C) The woman will contact a bank teller
(D) The man will write a research report 53 54, 55 56 57 58
Why will Susan be late for the meeting? (A) She’s tied up in traffic
(B) She has a flat tire
(C) She got lost on the way to the meeting (D) She’s having another important meeting
What time will the meeting start?
(A) At 2 P.M (B) At3 PM
(C) Not for another 20 minutes
(D) In 30 minutes
What does the woman say she will do?
(A) Delay the meeting
(B) Make a reservation for the venue
(C) Take over Susan’s place
(D) Announce the new time
According to the woman, what is the problem with the cleaner?
(A) Its shade is not right for her items
(B) It is not solid enough to use
(C) It is not convenient to apply
(D) It is more expensive than other brands
How did the woman learn about the item? (A) From an advertisement
(B) From a product catalog
(C) From a review
(D) From her colleague
What does the woman say she would prefer?
(A) To get the money back (B) To change the color
(C) To get a discounted item
(D) To replace the item
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59 60 61 62 63 64
What problem has the man identified? 65 (A) The software is not working properly
(B) Most customers are not satisfied with the online homepage
(C) The service is very awful
(D) New customer registration takes a lot of time 66
What business do the speakers work for?
(A) A law firm
(B) An accounting firm
(C) An information technology firm (D) A research firm
67
What suggestion does the woman make? (A) Handling transactions online
(B) Going over the report more thoroughly
(C) Leading a training workshop
(D) Filing some complaints
Who most likely is the man?
(A) A recruiter
(B) A potential candidate
(C) A personnel manager (D) A software developer
How does the man know Mr Kim?
(A) They are close friends (B) They used to work together
(C) Mr Kim is Mr Wall’s immediate
supervisor
(D) They attended the same university
Why will the man get in touch with the woman?
(A) To send the requested documents (B) To confirm that the information has
been received
(C) To ask for some recommendations (D) To set up an interview time In what company does the man currently work? 68 (A) In an advertising agency (B) In a clothing company (C) In a recruitment agency (D) In a printing shop What is stated about the woman’s business? 69
(A) It will relocate to another country B) New branch offices will open soon ©) It only works with local accounts D) It was recommended by one of the
man’s previous coworkers
( ( ( (
What does the woman offer to do? 70 (A) Show some sample portfolios
(B) Introduce a new agency (C) Go over the market research
(D) Provide information about some ad
spots
What is the purpose of the conversation? (A) To register for a new service
(B) To ask for an additional fee (C) To report a billing problem
(D) To express gratitude for a customer's
patronage
Why has the man been charged more?
(A) He made an international transaction (B) He missed the payment date
(C) He made an online transaction (D) He lost a credit card and had it
reissued
What does the woman offer to do for the
man?
(A) Renew a contract
(B) Make a copy of the contract
(C) Cancel the additional fee (D) Resend the statement
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PART 4
Directions: You will hear some talks given by a single speaker You will be asked to answer three questions about what the speaker says in each talk Select the best response to each
question and mark the letter (A), (B), (C), or (D) on your answer sheet The talks will not be
printed in your test book and will be spoken only one time 71 72 73 22
What kind of business did the caller reach? (A) A transportation service (B) A moving service (C) An appliance store (D) A software company Why doesn’t the speaker pick up the phone?
(A) Renovations are being made (B) An employee is on sick leave
(C) A relocation project is being carried out (D) The caller is calling after the operating
hours
What will be available on the website? (A) The shop’s contact information
(B) A work schedule
(C) A free consultation
(D) A virtual image of the new location
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74,
75
76
Who is making the announcement? (A) A flight attendant (B) A receptionist (C) A pilot (D) A repair crew What are listeners able to view? (A) An ocean (B) A tropical island (C) A public monument (D) A historical spot What recommendation does the speaker make? (A) Fasten seat belts (B) Snap photographs
(C) Put rubbish in a bin
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78
79
What is being advertised? 83
(A) Food items
(B) Household appliances
(C) A fitness center membership
(D) Stationery
When was the business established? 84
(A) 20 years ago (B) 25 years ago (C) 26 years ago (D) 30 years ago How long is this offer good for? 80 81 82
Who is the speaker addressing?
(A) A building manager (B) A city official 86 (C) A board member (D) An office staff What will happen to someone who breaks the regulations? (A) Their names will be posted on a bulletin board
(B) Their cars will be towed
(C) They will be ticketed
(D) Parking will be prohibited for a week
What solution is the company about to
implement next month? 88
(A) Raising funds
(B) More payment options (C) A road improvement (D) An expansion project (A) A day 85 87
Where most likely does the speaker work?
(A) At an automobile shop (B) At a body shop
(C) At a department store (D) At a government office
What has Mr Wallace already done to
finalize the deal?
(A) Gone to many dealerships (B) Provided a desired price (C) Entertained customers
(D) Signed up for car insurance
What should Mr Wallace do if he wants the deal to be completed?
(A) Make another offer
(B) Speak with executives (C) Pay a monthly installment (D) Send a contract
Who most likely is Colin? (A) The current head of sales
(B) A former sales manager (C) A sales associate (D) A marketing head
What is suggested about the company?
(A) Colin will join a new department
(B) The company will hire a new head (C) Colin will have a day off on Friday (D) Mr Graham has worked for the
company for more than 20 years
According to the speaker, when will the
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What is the purpose of the broadcast? 95 (A) To publicize the importance of drinking
water
(B) To announce some results (C) To recruit participants
(D) To advertise vitamin supplements
How long will the study last?
(A) For a day B) For a week C) For three months D) For six months 96 ( ( ( ( What does the speaker mention about the two groups? 97 (A) The two groups will be separated by age (B) The two groups will have different restrictions (C) Both groups should be attending Cresonhill University (D) Both groups will report their conditions online 98 Where does the speaker work?
(A) A telephone company
(B) An internet service provider (C) An airline company
(D) A bank
How can the listener benefit from the new service?
(A) A faster service is expected
(B) The listener can save money 99
(C) A better insurance service is added (D) Boarding procedures are simplified
What will Jessica do if she is interested in the offer?
(A) Speak to Ms Lee
B) Sign up for a training session C) Make a reservation D) Open a new account ( ( ( ( 24 100 What change was recently made at One-Day Travel?
(A) Subscriptions can be renewed online (B) The magazine’s circulation has swelled (C) The number of staff members has
increased
(D) A new editor has been hired
Who most likely is Vandana Kissoon? (A) A publisher (B) A website designer (C) A journalist (D) A local politician What does Vandana say the magazine has contributed to doing? (A) It has helped boost the economy of Auckland (B) It has introduced travel locations abroad
(C) It has influenced the publishing industry (D) It has changed people’s views on travel
How has the committee financed the project?
(A) A budget has been allocated
(B) The museum has become a privately owned company (C) The museum has collected money from admissions (D) Local businesses have financially supported them
When was the museum constructed?
(A) 10 years ago (B) 20 years ago (C) 100 years ago (D) 200 years ago
What are visitors invited to do?
(A) Join a website (B) Make a donation
(C) Make an appearance at a public session
(D) Come to an opening celebration
This is the end of the Listening test
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READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions The entire Reading test will last 75 minutes There are three parts, and directions are given for each part You are encouraged to answer as many questions as possible within the time allowed
You must mark your answers on the separate answer sheet Do not write your answers in your test book
PART 5
Directions: A word or phrase is missing in each of the sentences below Four answer choices are given below each sentence Select the best answer to complete the sentence Then mark the letter (A), (B), (C), or (D) on your answer sheet 101 After 10 years of research and development, 102 103 104, 26 wireless services as a major technology (A) with (B) by (C) for (D) as
clients are emerging
The administrator can provide customers
with a customized website that allows users
to update personal information
(A) they (B) theirs
(C) them (D) their own
Due to your repeated requests, we are supposed to be expanding the maximum from 20 to 24 characters (A) lengthy (B) lengthily (C) lengthen (D) length
at the port of Haifa, proceed to Gate 32 for inspection at one of the security stations (A) appearance (B) enrollment (C) arrival (D) request THE SBA YH B2DAt 1000H| LC+RC 106 107 108
the internet was invented, many
music enthusiasts have been making use of the speedy and easy access it provides to relevant and useful information
(A) Since (B) After
(C) So that (D) Therefore
CoCo Candles releases beeswax candles
that improve air quality by pollutants and allergens (A) eliminated (B) eliminating (C) elimination (D) eliminate
Thanks to your assistance, the scheduled
update was completed and on time without incidents (A) appropriate (B) appropriation (C) appropriated (D) appropriately
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The citizens of Budapest are being urged to use bicycles during rush hour in an attempt ae congestion (A) (B) (Cc) (D) alleviated alleviation alleviating to alleviate
Please show - what you are capable of at Wednesday’s monthly meeting
(A) ourselves (B) everyone (C) anything (D) something
According to unofficial reports, the recently added function of the central processing system was - complicated
(A) finally B) exactly C) nearly D) extremely
There is a comprehensive list of celebrities ae have appeared at the Love Affair festival (A) which (B) where (C) who (D) what
The relocation is a strategic initiative,
specially designed to - the rapid growth of the organization and provide clients and employees with a new and innovative environment (A) estimate (B) accommodate (C) propose (D) advertise
Not paying your student loans will - affect your lives and credit scores for several years (A B adverse adversely ( ( 115 116 117 118 119 120
Due to inclement weather, the Mori
Community Center’s annual celebration will be postponed - further notice
(A) against (B) behind
(C) until
(D) from
To comply with safety precautions, liquid must be carefully stored in - metal or plastic containers (A) increased (B) positive (C) authorized (D) honorable
This year’s award is presented to Lima Nakashi in - of her outstanding dedication and leadership
(A) recognize (B) recognizable (C) recognizing
(D) recognition
Before deciding - to hire a property management company, it is important to take your current budget into account
(A) while (B) whether
(C) what
(D) despite
Nippy Tech Solution - in the 8th Fuel and Energy exposition held in Lahore from 30 June through 1 July (A) maintained (B) specialized (C) participated (D) assembled
If new franchisers want to -
customers’ attention, it is essential to make
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The main of the strict financial accounting of all costs associated with the construction is to prepare financial reports that provide information to investors
(A) purpose (B) purposive (C) purposes (D) purposely
The invitations were sent to nearly all the members of the Horizon Society and your presence is - requested for our annual charity luncheon on January 22
(A) cordially (B) intentionally (C) rarely
(D) D) cooperatively
Because of rising operating costs, Shainport Transportation will increase student fares beginning on March 1 by the same percentage the fare for adults
(A) over (B) with (C) than
(D) as
Tre your home’s heating and air conditioning system, make sure to consider many different options for your budget
(A) replaces
(B) replacement
(C) replaced (D) replacing
Filming and photography are strictly prohibited during the performance without written because it can distract the performers (A) consequence (B) sanction (C) treatment (D) practice THE SBA YH B2DAt 1000H| LC+RC 126 127 128 129 130
Beginning in early June, Union College will undertake a - renovation of the Humansia building with the goal of enhancing the educational environment
(A) major (B) majority (C) majoring (D) majors
On Monday, domestic German flights due to strike actions by the German
aviation labor union (A) will be cancelled (B) are cancelling (C) should cancel (D) cancelling
When consumers decide to buy a new
kitchen, they should make sure that there is
space for everything that they want to store in their kitchen
(A) sufficient
(B) competent
(C) satisfied (D) accurate
Analysts anticipated that the stock price of Luna Manufacturing will be significantly higher after they release friendly products (A) environment (B) environmental (C) environmentally (D) environments
discussing controversial issues, |
will also deliver a speech on persuasive speaking so that participants can become more effective speakers
(A) In addition to (B) Unless (C) Provided that
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During the New Year holiday season, all our branch restaurants will be - closed from December 30 to January 2
(A) narrowly (B) previously (C) constructively (D) provisionally
In his latest report in Sporty Guide
Magazine, Mr Danielle officially mentioned that Eric White will be the - football player ever (A) more strong (B) most strong (C) most strongly (D) strongest
A(n) - of mine recently passed along an article that focused on simple mistakes we may make during the planning stage
(A) individual
(B) colleague (C) precaution
(D) creator
applicants selected for further consideration will receive an e-mail from the NPKY Family inviting them to submit full proposals (A) Which (B) Moreover (C) But (D) Only
Anyone - taking an intensive course designed to give an understanding of athletic injury management should have the necessary time to complete all components of the course (A) considered (B) considering (C) considerably (D) considerate 136 137 138 139 140
The peak proceeds in December are due to the receipt of large contributions, whereas the expenditures are more - spread throughout the year
(A) evenly (B) closely
(C) consistently
(D) reluctantly
With over 60 percent of its budget devoted
to education, Total Vision is making strides
toward delivering basic education to - the most remote areas of the country
(A) now that
(B) even (C) whereas
(D) despite
Heritage Mobile has agreed to invest in the company’s - , Hutech Systems Inc, to fund production upgrades and expand capacity (A) practice (B) composition (C) subsidiary (D) reference
ae realized the city’s needs for public
art, Baltimore recently installed whimsical
artworks around the city
(A) Being (B) To have (C) Having
(D) To be
The following guide will particularly benefit
international attendees - with the
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Directions: Read the texts that follow A word or phrase is missing in some of the sentences Four answer choices are given below each of the sentences Select the best answer to complete the text Then mark the letter (A), (B), (C), or (D) on your answer sheet
Questions 141-143 refer to the following information
The new version of Expedition Air’s website www.expeditionair.com was officially launched online to provide a better customer experience
The new version looks simple and elegant The most frequently used features appear on the homepage, - My Bookings, Flight Info, Self Services and Info Service, as well as links to
141 (A) includes
(B) inclusion
(C) inclusive
(D) including
social networking sites
To make it more interactive, the new version - more self-services for ticket booking,
142 (A) offers
(B) offered
(C) offering
(D) have offered
check-in, refund, change of date, class upgrade, information forwards and product promotion, not to mention one-stop services for air ticket, hotel and tourism products
ae can also make queries about baggage and lost-and-found items, in-flight duty-free 143 (A) Users
(B) Owners (C) Participants (D) Representatives
goods booking, weather forecast of mainland China cities, Taiwan, Hong Kong and Macau and information about other airports
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Questions 144-146 refer to the following memo
To: All staff
From: Joseph Brenner Subject: Congratulations Date: December 15 Dear Colleagues, Our warmest congratulations to Eric Johnson, who - the industry’s award for the best 144 (A) receiving (B) received (C) will receive (D) are received
TV commercial of the year A recent graduate from the Ahn Academy, Eric joined us and immediately attracted the attention of writers and artists with his avant-garde style He says he enjoys - in our countryside setting, where he can enjoy the inspiration of the
145 (A) working
(B) works
(C) to work
(D) worked
mountains and woodlands
The award is given each year to the commercial - industry writers and artists select as
146 (A) who (B) what
(C) where (D) that
the most effective one in the use of visual media Mr Eric will receive his award at the annual banquet in honor of screen and television writers in February
Trang 22Questions 147-149 refer to the following e-mail
To: Tom Smith <tsmith@hmail.com>
From: Joe Miller <jmiller@hmail.com> Date: June 3
Subject: Thank you
Dear Mr Smith,
When | contacted you last month for help in finding a new career opportunity, | had no idea that such a great chance like this would turn up so quickly! | want to thank you for your support and let you know that fortunately, | - the position of Sales Manager for Hans 147 (A) offered (B) will be offered (C) have been offered (D) should offer Industries
As you may know, Hans Industries employs more than 500 people locally Of businesses that offer paper products, Hans Industries is by far the largest and most efficient One of the things I’ve learned in this transition is the importance of staying in touch with many acquaintances and business associates - , | want to give you my new address and
148 (A) On the contrary
(B) Moreover
(C) Instead (D) Therefore
telephone number, with the hope that | will have an opportunity to be of assistance to you
and your company
Trang 23Questions 150-152 refer to the following memo
To: Garimto Corp employees From: Amita Thaker
Date: December 2 Subject: Promotion
Dear Employees,
| am pleased to announce that A.J Alice has been appointed Vice President of the Garimto Corporation Alice is now responsible for - our company’s developing and marketing
150 (A) supervising (B) supervision (C) supervised (D) supervises
divisions At the Fallfield site, Alice provided great leadership, as evidenced by the level of integration of Garimto products into the local market - this accomplishment, Alice has
151 (A) Beside (B) Except (C) Along (D) Beyond
helped to drive the business strategy as our products gain national recognition
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PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, letters, and advertisements Each text is followed by several questions Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet
Questions 153-154 refer to the following notice
NOTICE TO PASSENGERS
Hernandez Travel Agency is not a carrier and acts only as an agent for the
purposes of issuing tickets for carriers Carriers will only be liable during
transportation on their own lines, in accordance with local tariff regulations and limitations We assume no responsibility for any acts or omissions by any carrier
occurring at any time Carriers’ schedules may be changed or altered without
advance notice Arrivals, departures and connections at times stated are not
guaranteed
A RECEIPT IS REQUIRED FOR ALL TICKET REFUNDS For more information,
contact our agency in Germany
153 What is mentioned about Hernandez Travel Agency? (A) It provides transportation similar to other carriers (B) It can change the schedules without any notice
(C) Its headquarters is in Germany
(D) It takes no responsibility for any missed
flights
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154 According to the notice, what is true? (A) Carriers have implemented
administrative upgrades to improve
customer service
(B) Passengers should present a receipt
when changing schedules
(C) Arrivals, departures and connections
are subject to change
Trang 25Questions 155-156 refer to the following instructions
SCREEN CLEANER
For use with cell phones, computers, laptops and other mobile digital products
SCREEN CLEANER INSTRUCTIONS
Turn off the display of your device and allow them to cool
Make sure a piece of cloth is clean and free of any dirt before applying Spray an enough amount of the cleaning agents on any portion of the cloth (When the cloth becomes dirty, clean under warm water and allow to dry.) Wipe the LCD of the device to evenly distribute the cleaning agents on the screen
Use the other side of cloth and wipe the screen until it is dry You need to rotate the cloth a second time Always apply light pressure to your LCD so as not to damage the surface of the screen
* For details, please refer to the “Screen Cleaner Instructions” page on the
website, www.screencleaner.com/instructions
155 What does the instruction say is available 156 What is suggested about the cleaner?
on the website? (A) It is only sold online
(A) Discount coupons (B) It is a newly released product (B) Directions to the store (C) It comes in solid form
(C) Kinds of products (D) It may damage the surface of the (D) Information about the product use screen
Trang 26Questions 157-159 refer to the following notice
Dear passengers,
Passengers under 15 years of age are restricted from sitting at emergency exit row seats Passengers in these seats must be able to follow instructions closely, and be physically capable of performing manual tasks such as opening the emergency exit door
If you are assigned an exit row seat, please read the notice to passengers in exit seats
carefully in your seat pocket al your earliest convenience after boarding Please do not pull the switch of the emergency exit, and do not place your belongings in any places that will prevent our crewmembers from performing their duties You are required to perform the following procedures in case of emergency
© Keep other passengers clear of the emergency exit door until crewmembers securely open it
© Open the emergency exit in compliance with the directions of crewmembers © Check that the area outside the aircraft is safe under instructions of crewmembers © After the escape slide is set up, swiftly evacuate the passengers
© When evacuating, assist other passengers in coming down the emergency slide
For these reasons, only passengers who consent to assist are assigned to the emergency
exit row seats We appreciate your understanding
157 What is the purpose of the notice? 159 Who is most likely qualified for an (A) To describe how to set up a slide emergency exit row seat?
158
36
(B) To introduce a new line of aircrafts (C) To advertise an international airline (D) To announce seating restrictions
What are passengers assigned exit row seats asked to do?
(A) Understand evacuation procedures B) Give other passengers instructions C) Be trained to ensure a rapid evacuation
D) Press the call button in case of emergency
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(A) Passengers who are under 15 years of
age
(B) Passengers who have a lot of flight experience
(C) Passengers who are physically strong
Trang 27Questions 160-161 refer to the following notice
l Younicat Equipment Co
Younicat Equipment is dedicated to protecting the environment
At all times in every aspect of our business, we operate in full
compliance with the relevant laws and strive to improve our
environmental performance
We continuously evaluate our activities and measure our
performance against established high-performance goals
We also educate our employees of their environmental
responsibilities and teach them methods to reduce risk and
eliminate potential environmental harm When we take ona project on our customers’ behalf, they can trust that we will
carry out the work in the best interests of the environment and
the people who depend upon it
160 What is the purpose of the notice? 161 According to the notice, what is implied
(A) To explain a company’s environmental about Younicat Equipment Co.? efforts (A) It performs routine maintenance
(B) To describe an available service (B) It maintains a safe work environment
(C) To inform employees of a discontinued (C) It instructs all staff according to their
policy policy
(D) To promote a new line of equipment (D) It is about to start a new business
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Trang 28Questions 162-164 refer to the following web page
m—————ễ>eEE-XESE
ttps:/⁄/helpconsumer.MHtech.com/app/creditcard/inquire
File a Credit Card Complaint
What 1 Desired - A 2.My 3.Product l | 4 Review
happened? resolution information information What do you think would be a fair resolution to your issue?
Do not include sensitive information like your name, contact information, account number,
or social security number in this field We will collect certain personal information at a later
step
COMMENT :
On January 22, | got an electric drill serviced at your Raingers Service Center, and charged it to my credit card | have just checked my credit card statement and noticed that my card was charged twice for the same service | remember the staff having problems with the computer, so | guess the double-billing was the result of some mistakes at that time
| have attached a copy of my receipt confirming the payment | believe the best way to revise the bill would be for you to credit my account with the mistakenly charged money If the problem is resolved quickly, | think everything will be okay Please call me at 01-5432- 1098 Thank you 895 text characters remaining based on a pre-set limit Continue Back v ZY
162 What type of company is MHtech? 164 What has the customer done wrong?
(A) A hardware store (A) Entered the customer's name (B) An electronics company (B) Exceeded the number of words (C) A stationery store (C) Skipped the previous step (D) A bank (D) Included contact information
163 According to the comment, what is the
reason for the complaint?
(A) A billing method has been changed
(B) A customer had duplicate charges (C) The staff sent the item to the wrong
address
(D) A customer found the staff unkind
Trang 29Questions 165-167 refer to the following e-mail
To: All staff <allstaff@yjbsystems.com> From: Jahar Vieri <jvieri@yjbsystems.com> Date: Friday, July 2
Subject: A special party plan
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We are pleased to announce that we will hold a special party two weeks from today for all full-time staff and their families We'd like to extend an invitation to each of you to attend our annual employee holiday party The main purpose of the annual party is to encourage employee interaction and teamwork and increase employee morale On the day, we will close the office at noon and meet in the conference room for delicious refreshments provided by Café Doe’s Last year’s party was so successful that we decided to do it again and invite families to join us We will first spend an hour in a meeting and then allow families to be together for the rest of the day Dinner will be provided Dress is semiformal This meeting is particularly important as we
will meet our new executive director, Keith Richards, who will deliver a speech We will also be
joined by JCC Architects, board members and staff who have been leading the way in achieving our goals Regardless of whether you are a new or longtime worker, there is always some new information to learn
If for some reason you will not be able to attend, please notify Human Resources by this
Wednesday Also, if you are attending, please inform us whom you will bring so that we can get an accurate count of adults and kids and prepare name tags which will be required for entry to the party
Things You Need to Know:
YJB Systems ID badges are required for entrance to this private party and you will be given your assigned name tags for entry You can also pick up your name tags from the HR front desk next Monday through Friday As a reminder, please RSVP in person at Human Resources so that we can calculate the number of attending guests If you have any questions regarding this event,
please call 300-2200, ext 311 Jahar Vieri, Director
Human Resources Department
165 Why has YJB Systems planned the party? 167 What is indicated about Ms Vieri?
(A) To introduce a new executive in Human (A) She is requesting replies
Resources (B) She will lead the company event
Trang 30Questions 168-171 refer to the following article
LAINSBORO, December 21—Karimo
Tech has been ranked 7th in this year’s
2ORBON’s 20 Best Companies to Work at”
list The list, now in its 32nd year, recognizes companies that have outstanding workplace cultures This year’s ranking marks the fourth
successive year Karimo Tech has earned
the honor of being the top workplace —a
testament to the passion of their employees
and their devotion to improving an environmentally friendly microchip
Karimo Tech was selected from hundreds of companies contending for a place on the list this year Applicant companies opt to participate in the selection process, which includes a survey and an extensive
questionnaire about company practices
“Superb Places to Work” then assesses each application using its distinct methodology based on five standards: reliability, respect, fairness, pride and comradeship
Adam Schultz, originator of the list at Superb
168 What is the purpose of the article?
(A) To nominate an executive for an award
(B) To describe a successful selection process (C) To invite the originator to the contest (D) To highlight a company’s accomplishments 169 The word “successive” in paragraph 1, line 7, is closest in meaning to (A) profitable B) consecutive C) prosperous D) considerable 40 THE 224] YM BTA 10004] LC+RC
Places to Work, has found that employees believe they work for great organizations when they consistently trust the people they work for, have pride in what they do and enjoy the people they work with
“Gaining recognition for the fourth year in a row is a true testament to the commitment
and passion we see across our employees,”
said Col Magnum, corporate vice president of Karimo Tech, Inc “To keep and retain
the best talent requires a unique company culture that inspires and attracts people As our employees continue to innovate and lead in the computer software industry, we will continue to match their enthusiasm and devotion with the great opportunities possible.”
“The CORBON’s 20 Best Companies to
Work at list makes many companies more competitive every year and our list shows the
best of the best,” said Karim Garcia, Chief Executive Officer of Superb Places to Work
170 What is NOT mentioned in the article? (A) “Superb Places to Work” has its own
unique criterions
(B) “CORBON’s 20 Best Companies to
Work at” has been operational for over 30 years
(C) Karimo Tech conducted a survey to select qualified companies
(D) 20 companies have been selected for
the honor
171 Who is Col Magnum?
(A) An applicant for Karimo Tech
(B) An employee at “Superb Places to
Work”
(C) An executive at Karimo Tech
Trang 31Questions 172-175 refer to the following advertisement
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COMING SOOT
How about trying something different? How about going for lasting wealth — and doing it the cautious way? In Save Money to Be Rich, John Leyland utilizes his thirty years of experience and knowledge as a Wall Street analyst and the MC of NNC Radio's Money to Money to guide people to high-yield, low-risk investing Amidst a great recession, this is the method for making big money without taking big risks
Drawing on his peerless knowledge of the stock market and on the mistakes and successes he has made on the way to his own fortune, Mr Leyland explains how you can get rich ina careful, systematic way, as long as you start now In his own impeccable style, this book describes how to maximize financial technology He shows you how to develop the disciplines you need to take advantage of them It helps you to choose the right type of economical products even during recession, and provides a more protected way of saving money by getting more effective information
The personal finance book of the year, Save Money to Be Rich is an invaluable guide to turning your savings into real, lasting wealth in a practical, and highly readable and entertaining way The book says that it is worth examining the past to review which strategy worked best during the worst investment environments A great technique is to be able to read currency markets consistently and enhance your investing skills as these will tell you about the assets and changes in the marketplace With this book, you can get better management techniques, make better decisions, and improve your personal abilities Here are two ways to get a copy of Save Money to Be Rich from Amonden Books : drop by our store to pick up a copy after the book's release date of August 20, or take advantage of our free shipping offer by preordering the book on or before July 31 We will ship your preordered copy directly to your home after August 22
172 What is indicated about Mr Leyland? 174 The word “systematic” in paragraph 2, line (A) He developed unique investing 3, is closest in meaning to
techniques (A) methodical (B) He will hold a fan signing event (B) versatile (C) He has hosted a radio show (C) tentative (D) He works at Amonden Bookstore (D) crucial
173 What is mentioned in the advertisement? 175 When will Save Money to Be Rich be
n „ 7
(A) The book won an award for excellence available in stores?
(B) Mr Leyland is a former company (A) On July 6 executive (B) On July 31 (C) The bookstore always charges an extra (C) On August 20
Trang 32Questions 176-180 refer to the following letter May 25 Horim Manufacturing 918 Hollydell Street Ottawa, Ontario K1P 3J2 Dear Ms Adriano
I came across your advertisement in How to Work Magazine for the vacant position of Public Relations Officer at Horim Manufacturing Company I am pleased to present my résumé for this position I believe you will find that Iam a dedicated worker who is very capable for the job
Let me introduce myself My name is Hojison Croop I graduated 3 years ago, majored in advertisement and joined the marketing team of Star Family Industry in Toronto I have always focused on:
> Making and improving the advertisement of products for higher customer satisfaction
> Examining and planning unique programs for advertisement for the market > Introducing all features and properties of products innovatively
> Tracking the best solutions to evaluate marketing results
> Attracting more and more customers toward the existing business
> Retaining customers for the sales of our existing products and coming services Meanwhile, I have also been attending presentations and sessions on marketing & advertisement, held at the National Leading Institute, to improve my theoretical knowledge This really reinforced my intention to prosper in the advertisement field
For more details on my profile, please see my attached résumé The included documents will testify to my career successes and solid commitment to providing clients with excellent service I have a thorough understanding of a Public Relations
Trang 33176
177
178
What is the purpose of the letter?
(A) To schedule an interview appointment (B) To promote a new advertisement (C) To introduce a marketing company (D) To apply for an open position
Trang 34Questions 181-185 refer to the following advertisement and receipt
a
THE EYES VISION
Eye examinations available on campus
Fashionable eyewear by LuxiKa, Hera, Toto, and more
Located at Connelly Campus next to the bookstore Monday to Thursday 11 a.m.-7 p.m
Friday & Saturday 9 a.m.-1 p.m
Special offer : You only need to possess a student identification card to enjoy up to 10% off selected styles for a limited time only
Drop in with your prescription or let us arrange an eye examination for you with the optometrist conveniently located at the Connelly Campus Health Center
(541) 556-0401, ext 2767
Harikumar Alagesan@qualityconnelly.com
THE EYES VISION 821 Monroe St
Glen Iris VIC 1364 Phone: (541) 556-0401 Transaction Description Item Model No Qty Price Sunglasses RB 3387 1 $170.00 Discount (-10%) -$17.00 Tax $22.00 Payment (Credit Card) $175.00 6 September 10:38 a.m Today’s Fees : $175.00 Invoice Total : $175.00 Account Balance : $0.00
YOU WERE ASSISTED BY Niousha
Thank you for shopping at The Eyes Vision
No Returns/Refunds Exchanges within 7days
Trang 35
181 Where would this advertisement most likely 184.When did the customer most likely visit the
be found? store?
(A) In a student handbook (A) On Tuesday (B) In a company newsletter (B) On Wednesday (C) In a job fair brochure (C) On Thursday (D) In a business magazine (D) On Friday
182 Where is The Eyes Vision located? 185 According to the receipt, what is true?
(A) Across from the main entrance (A) Niousha is a new employee
(B) Near the bookstore (B) There is a policy of returns and refunds (C) Next to the health center (C) The customer presented his student ID (D) On the 3rd floor to Niousha
(D) Exchanges are available more than a
183 What is indicated about The Eyes Vision? week after purchase (A) It is closed on Saturdays
(B) It has its own website
(C) It has experts who test people’s eyes
(D) It usually hires student workers
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Trang 36Questions 186-190 refer to the following flyer and e-mail NORTHFOLK SUMMER EVENTS
Beach Volleyball July 3 12:00 p.m.-3:00 p.m FREE Kayaking/Rock Climbing July 3 12:00 p.m.-6:00 p.m ONLY $5
Paintball July 4 2:00 p.m.-5:00 p.m ONLY $10
3 on 3 Basketball July 4 2:00 p.m.-4:00 p.m FREE Table Tennis Tournament July 10 2:00 p.m.-4:00 p.m FREE Soccer Tournament July 10 2:00 p.m.-4:00 p.m FREE Badminton Tournament July 11 2:00 p.m.-4:00 p.m FREE Tennis Tournament July 11 2:00 p.m.-5:00 p.m FREE
Mountain Biking July 11 9:00 a.m.-5:00 p.m ONLY $15
SIGN UP AT THE RECREATION OFFICE IN PERSON BY JUNE 25TH À d TO GET FREE PARTICIPATION TO SOME EVENTS +
2nd floor of the Sports Center, Building A, Room 2260 Ể »
Please submit any questions to info@spocenter.com y
To: info@spocenter.com
From: Alina Gomez <agomez@somail.com> Subject: summer event
Date: June 3
| want to thank you for the inspiration and enjoyment we get each year from attending
Northfolk Summer Events It’s been almost three years since | was first invited, and | have
enjoyed every minute
To register last year, recreation members were able to sign up for an event either online or
in person at the recreation office However, | noticed that there is no information about that
in the flyer Could you please let me know if | can register online? Also, the flyer indicates that the tournament | want to participate in ends at 5 p.m but | heard it will finish at
approximately 4 p.m | am confused about which one is correct | am planning on purchasing our train tickets tomorrow morning According to your representative, the sports center is only a five-minute walk from the train station, which should make getting there very easy Depending on your reply, | need to decide which return train tickets to purchase
This year, will the tournament also include men’s doubles, women’s doubles and co-ed
doubles for all ages and will each team be guaranteed at least two matches? The best two out of three sets will determine the winning team, right?
| look forward to your reply Thank you
SS
Trang 37186 187 188 What is mentioned about the Badminton Tournament?
(A) It lasts for more than three hours (B) It is led by a certificated instructor (C) It will be held on the last day of the
schedule
(D) It is the most expensive event in the list
What is indicated in the flyer about the events? A B Cc D
Registration is free for a limited time The Kayaking event is the longest one There is no event in the morning
Inquiries can be submitted by phone
( ( ( (
What is suggested about Ms Gomez? (A) She will be asked to pay additional fees
(B) She has previously worked for the event (C) She is considering attending only the first day (D) She is planning to use public transportation
189 When will Ms Gomez most likely come to the sports center? (A) On July 3 (B) On July 4 (C) On July 10 (D) On July 11 190 What is NOT an inquiry made by Ms Gomez?
(A) The method of registration
(B) The location of the train station
(C) The finishing time of the event (D) The tournament format
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Trang 38Questions 191-195 refer to the following e-mail and policy To cvalensi@ajtelecom.com From kennethling@ajtelecom.com Date March 2 Subject Orientation
Dear Carole Valensi,
We are pleased that you will be joining us as a manager in our customer service division and anticipate your excellent work To help you become better acquainted with the full range of our services, Jessica Salinas, a member of human resources department, will show you around the plant and headquarters building on the orientation day
Your major responsibility will be to oversee the processing of all incoming and outgoing customer inquiries We have also scheduled a new and experienced employee orientation on March 4, at 9:00 a.m At the orientation, you will receive information on AJ Telecom’s benefits and investment opportunities You will also be given a handbook that will cover employee expectations, promotion information, and our privacy policy
If you have any questions, do not hesitate to contact the human resources department manager at ext 4233 (An employee directory will be provided on the first work day.) Sincerely, Kenneth Ling Vice president
AJ Telecom Privacy Policy
At AJ Telecom, we are aware that privacy and the security of personal information are sources
of anxiety to our customers We have been careful to establish and implement policies and procedures to protect your information
Our employees are notified of their duties to protect confidential customer information Appropriate disciplinary policies are in place to help enforce employee responsibilities
AJ Telecom receives and keeps personal information about its customers through some sources,
such as information on applications and other forms; information about customers’ transactions with us or our affiliated company We restrict the collection and use of this information to that
which is necessary to maintain and manage financial services, provide efficient service, and
introduce new products and services that may be beneficial to our customers
AJ Telecom never reveals any private information about our customers or former customers to any
other people We also never share specific customer information with other companies without the customer’s consent, except when required to by law
AJ Telecom may collect information volunteered by customers during the application and
information request process In an attempt to offer customers the best telecommunication
opportunities, we may contact customers directly with news about new services and special promotions
AJ Telecom restricts access to private information about our customers to employees who need to know that information in order to provide products and/or services to our customers In addition,
AJ Telecom maintains procedural safeguards that comply with government standards to safeguard the personal information of our customers and former customers
* For further details about our policies, please contact the HR departments manager, Rick Renteria
Trang 39191 What is the purpose of the e-mail? (A) To introduce a new manager
(B) To announce the company’s new policy (C) To notify an employee of a company
event
(D) To offer customers new services
192 Whose extension number is indicated in the e-mail? (A) Carole Valensi (B) Jessica Salinas (C) Kenneth Ling (D) Rick Renteria 193 Where can Ms Valensi find the privacy policy? (A) In the employee directory (B) In the handbook (C) On the website (D) On a bulletin board
194 What is NOT suggested about AJ Telecom? (A) It regularly provides staff with service
training sessions
(B) It may contact customers to suggest new services
(C) It sometimes collects customers’
information from forms (D) It has some subsidiaries
195 When can Ms Valensi share a customer's
information?
(A) Whenever she wants to
Trang 40Questions 196-200 refer to the following letter and agreement
October 30
Dear current resident,
As always, spaces will go fast for the next year — renew your lease today and save!
As a valued resident, we are offering you the opportunity to renew your lease at preferred resident pricing for the next lease term Since we anticipate spaces to go very quickly for next year, we want to make sure our current residents have first priority over new applicants
Lock in your low rate today to avoid higher costs Preferred resident pricing will be based on a tiered system and the earlier you sign up, the more you save Rates will continue to increase as more people renew and as we approach the final renewal deadline of February 1
Deadlines Rates
Renew by December 10 Renew at your current rate
Renew by December 21 Renew with preferred resident pricing All remaining renewals Renew at market rate
Remember, if you are one of the first 100 residents to renew your lease by February 1, there are no additional application fees or deposits required Please take a moment to complete the enclosed renewal addendum and return it to our offices Sincerely, Kerry Moffat General Manager Crockett Village RENEWAL AGREEMENT
Date of the renewal and amendment of lease agreement : Friday, December 3
Resident : Jian Choi
Premises : (| shared v private bedroom accommodation
Agreement :
Landlord, Resident and Guarantor are parties to the lease of the premises described above Landlord, Resident and Guarantor hereby modify and amend the lease as follows :
41 Extension of lease term : The lease term is extended, so that the lease term will additionally
include the period commencing on January | and ending on December 3 The resident does
not have any right to further extend the lease term
2 The next rent payment, payable in installments for the renewed term is $6,048.00
3 Landlord, Resident and Guarantor hereby agree that the lease is modified and amended with consent
4 You are responsible for and will take good care of the premises and the furniture within the premises, as well as common and shared areas during your lease term If you cause this area to become unpresentable, dirty, or damaged, the landlord will charge you for all cost associated with making the unit ready for occupancy
5 Resident and Guarantor acknowledge and agree that they have carefully read and
understand this agreement and amendment