TOPIC 1: SAVINGACCOUNT I-Concept: (Khái niệm) Savings account, a type of bank account enables the customers to save their money and also gives the freedom of withdrawals as this account has more liquidity II- Account opening procedure: (Phương thức) -Fill the account opening form The vital points are name, address, occupation and the amount to be deposited -Provide declaration of accepting the rules and regulations of bank -An existing customer of the bank should introduce you to the bank or from a respectable citizen known to the bank -The following are the documents to be submitted for accounting opening procedure: 1/Photocopy of Voter ID or Passport 2/Address Proof 3/passport size photographs – -After submission, the bank takes a couple of weeks to complete the paper work and process your account opening form On its completion the bank will send cheque book and debit card via post III- Benefit of Using Savings Accounts: (Lợi ích sử dụng) You can actually earn interest Not all savings accounts charge monthly fees You can still access your money whenever you want You can set up automatic deposits to steadily build your savings IV- Attitude and Behavior of staff: (Thái độ cách ứng xử nhân viên) - Agile, dynamic - Enthusiasm, a warm welcome, courteous in communication - Pay attention to individual needs of customers - Build confidence and peace of mind for customers - Be honest in dealing with customers ( carefully, finicial) - Listening to, receiving feedback from customers ***Group: Kim Yến – Sáu – Hải Yến***