The improvement of the training develoment program at bitis company in VietNam

THE IMPROVEMENT OF THE TRAINING AND DEVELOPMENT PROGRAM AT BITIS COMPANY IN VIETNAM _ A DISSERTATION Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban, Quezon, Philippines in Collaboration with Thai Nguyen University, Socialist Republic of Vietnam _ In Partial Fulfillment of the Requirements for the Degree Doctor of Business Administration _ By PHAM DO DUNG (JONATHAN) December 2013 i APPROVAL SHEET The Dissertation of PHAM DO DUNG entitled THE IMPROVEMENT OF THE TRAINING AND DEVELOPMENT PROGRAM AT BITIS COMPANY IN VIETNAM Submitted in Partial Fulfilment of the Requirements for the Degree DOCTOR OF BUSINESS ADMINISTRATION A program offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai Nguyen University, Socialist Republic of Vietnam has been approved by Oral Examination Committee WALBERTO A MACARAAN, EdD Expert MELCHOR MELO O PLACINO, PhD Expert CONRADO L ABRAHAM, PhD Expert EDWIN P BERNAL, DBA External Panel CECILIA N GASCON, PhD Chairman Endorsed by: Recommended by: NELLY I MENDOZA, DBA Adviser APOLONIA A ESPINOSA, PhD Dean Accepted in Partial Fulfilment of the Requirements for the Degree Doctor of Business Administration _ Date WALBERTO A MACARAAN, EdD Vice President for Academic Affairs ii CERTIFICATE OF ORIGINALITY iii ACKNOWLEDGMENT In grateful recognition and sincerest thanks for the encouragement, guidance and unselfish sharing of their knowledge, time, effort and skills, and for the untiring motivation that leads to the completion of this study, the researcher acknowledges the following: DR CECILIA N GASCON, the president of the Southern Luzon State University in the Republic of the Philippines, for her untiring effort and belief that this collaboration is possible, thus, enabling us to pursue the DBA degree; DR NGUYEN THANH HAI, Vice-director of the International Training Center Thai Nguyen University of the Socialist Republic of Vietnam, for his enormous pursuit to provide the Vietnamese people an opportunity to grow through education; DR JOANNA PAULA A ELLAGA, the research adviser, for her selfless guidance and assistance, thereby, making this paper a scholarly work; MANAGERS and EMPLOYEES of BITIS company, his respondents, for their patience and cooperation in answering the questionnaire and for other data given; and HIS FAMILY and FRIENDS, and to all who have contributed to make this study a success PHAM DO DUNG iv DEDICATION This academic endeavor is wholeheartedly dedicated to my FAMILY, and the Vietnamese people , who believe that we can achieve what we have started PDD v TABLE OF CONTENTS PAGE TITLE PAGE ……………………………………………………………… i APPROVAL SHEET ……………………………………………………… ii CERTIFICATE OF ORIGINALITY ……………………………………… iii ACKNOWLEDGEMENT ………………………………………………… iv DEDICATION ……………………………………………………………… v TABLE OF CONTENTS ………………………………………………… vi LIST OF TABLES ………………………………………………………… viii LIST OF FIGURES ……………………………………………………… ix LIST OF APPENDICES ………………………………………………… xi ABSTRACT ………………………………………………………………… xii CHAPTER I II III IV INTRODUCTION ………………………………………… Background of the Study ……………………………….… Objectives of the Study …………………………………… Significance of the Study ………………………………… Scope and Limitations of the Study ……………………… Definition of Terms ………………………………………… REVIEW OF LITERATURE ……………………………… Conceptual Framework ………………………………….… 35 METHODOLOGY ………………………………………… 37 Locale of the Study ………………………………………… 37 Research Design ………………………………………… 37 Population and Sampling ………………………………… 38 Research Instrument ……………………………………… 38 Data Gathering Procedure ……………………………… 39 Statistical Treatment of Data………………………… 72 RESULTS AND DISCUSSIONS ………………………… 42 vi 4.1 Profile of the Company ……………………………… 42 4.2 Profile of the Worker-Respondent…………………… 46 4.3 Proposed Improvements on the Training and Development Program of the Company ………….… V 91 SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS…………………………………… 74 Summaryof Findings ……………………………………… 75 Conclusions ………………………………………………… 76 Recommendations ………………………………………… 77 REFERENCES ……………………… ………………………………… 78 APPENDICES …………………………………………………………… 83 CURRICULUM VITAE …………………………………………………… 91 vii LIST OF TABLES TABLE PAGE Frequency and Percentage Distribution of WorkerRespondents as to Age ……………………………………… 46 Frequency and Percentage Distribution of WorkerRespondents as to Sex ……………………………………… 46 Frequency and Percentage Distribution of Worker Respondents as to Length of Service ……………………… 47 Frequency and Percentage Distribution of Worker Respondents as to Length of Service ……………………… 48 viii LIST OF FIGURES FIGURE PAGE Research Paradigm………………………………………………… 35 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of Policies and Procedures ………………………………………………… 49 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of their Awareness on the Training Process ………………………… 50 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of Attendance to Formal Training ……………………………… 51 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of the Training Method Used ………………………………………… 52 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of Motivation to Attend Training ………………………………… 53 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of the Usefulness of the Training …………………………………… 55 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of the Gains Acquired from the Training …………………………… 57 Pie Chart of Worker’s Perception on the Training Development Program in terms of the Applicability of Training to Specific Job/Tasks ……………………………… 58 Pie Chart of Worker’s Perception on the Training Development Program in terms of the Manager’s Role in the Training Process …………………………………………… 61 Pie Chart of Worker’s Perception on the Training Development Program of the Influencing Factors in the Training Process ……………………………………………… 63 10 11 ix 12 13 Pie Chart of Worker’s Perception on the Training Development Program in Terms of their Commitment to Attend Trainings ……………………………………………… Pie Chart of Worker’s Perception on the Training Development Program in Terms of their Suggestions to Improve the Training Process ………………………………… x 66 68 78 A good working environment also complements good training and development program of an organization An open line of communication, freedom, and work autonomy may be considered by the management in reinforcing its working environment Furthermore, the company is should be more stable in the coming years These will help the company to maintain its good image towards its employees, customers, suppliers, and other organizations Consequently, these will enable the firm to strengthen its market position REFERENCES Aaron W Hughey, Kenneth J Mussnug.(2007) ‘Designing 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15, 2, 122-37 Ulrich, D (2008) Human Resource Champions The Next Agenda for Adding Value and Delivering Results, Boston, Mass: Havard Business School Press,pp88 Wim J Nijhof, Margriet J de Jong, Gijs Beukhof (2008) ’Employee Commitment in Changing Organizations: an Exploration’ [Online] In: Journal of European Industrial Training Volume 22 Number pp 243-248 Emerald Fulltext Service 2005 84 APPENDICES Appendix A Letter of Request to Conduct the Study (date) The HR Head BITIS Company Hanoi, Vietnam Dear Sir/Madam: 85 I am a student currently studying for the Degree Doctor in Business Administration As anacademic requirement of my degree, I have to complete a dissertation on a topic of my choice I have chosen to find out the training process and its effectiveness at your company To assist me in the completion of my dissertation, I would like you to complete the attached questionnaire Your participation is voluntary and you are free to withdraw from the process at any time Any responses that you give are held confidentially and will only be used by the researcher for the purposes of this research At no point will any person inside the company will gain access to the responses of individuals Thank you in advance for your response Respectfully yours, Pham Do Dung Southern Luzon State University, The Philippines and Thai Nguyen University, Socialist Republic of Vietnam Doctor of Business Administration Student Appendix B Survey Questionnaire Please bear in mind thefollowing points when completing the questionnaire 86 Keep your experiences in mind when you read and consider each statement Don’t spend too long thinking about each statement Be as honest as you can in your answers Complete the questionnaire without conferring with colleagues or friends If you wish to change an answer, put a cross over the number and circle your new answer Answer all questions Expand on your answer in the boxes provided where appropriate SECTION A This section was designed to ask employees which group they belong to The purpose of those questions is to aid the researcher to find which group of employees often attends training course Forthis purpose, then, the researcher can compare between departments A1 Age 25 and below [ ] 26 to 40 [ ] 41 to 50 [ ] 51 to 60 [ ] [ ] Female [ ] A2 Sex Male A3 How long have you worked at BITIS company? Less than year [ ] Between to years [ ] Between to years [ ] More than years [ ] 87 A4 At whichdepartment are you assigned? Manufacturing department [ ] Marketing department [ ] Selling department [ ] Financial department [ ] Security department [ ] Administration department [ ] SECTION B This section was designed to investigate the training process, and evaluate the effectiveness of the training process at BITIS company and consisted of open ended questions giving the respondent the opportunity to include any opinions or recommendations regarding how BITIS company could improve the training process for employees B1 Do you think that company has clear policies and plans for training and human resource development? Yes [ ] No [ ] Reason B2 What is your opinion about the training courses that you attended? Good [ ] Normal/ Average [ ] Not Useful [ ] Reason? 88 B3 Have you attended a formal training conducted by the company? Yes [ ] No [ ] Reason B4 Which methods have been used in the training courses? Lecture [ ] Seminar [ ] Videotapes [ ] One on One Instruction [ ] On- the- Job Training [ ] Off- the- Job Training [ ] Games /Simulation [ ] Case Studies [ ] Role Plays [ ] Slides [ ] Computer-based Training [ ] Films [ ] Reason B5 Do you feel motivated to attend training courses? 89 Yes [ ] No [ ] Reason B6 Are you knowledgeable on the training process of the company? Yes [ ] No [ ] Reason B7 What did you gain from the training courses ? Knowledge [ ] Skills [ ] Attitude [ ] Reason B8 How much of the learning result could be applied to yourjob ? Reason Yes [ ] Not much [ ] Not [ ] 90 B9 Do you think managers motivated employees to attend the training ? Yes [ ] Maybe [ ] No [ ] Reason B10 Which factors influence the training process? Time [ ] Fund [ ] Other reasons [ ] Reason B11 Do you have to make a commitment with BITIS company when you attend learning courses ? Yes [ ] Maybe [ ] No [ ] 91 Reason B12 Based on your own opinion, what you think is needed by thecompany to improve the training process and development program? Reason 92 CURRICULUM VITAE I INDIVIDUAL INFORMATION Fullname : PHAM DO DUNG English Name : Jonathan Gender : Male Date of Birth : May 12, 1980 Place of Birth : Ha Nam Address : 188 Xa dan – Nam Dong ward – Dong Da District - Ha Noi city Contact No : 0989.552.766 Email : phamdodung@gmail.com Occupation : Teacher Office : Insurance faculty of The University of Labor and Social Affairs (ULSA) Governing Office : The University of Labor and Social Affairs II TRAINING BACKGROUND Time of Training Name of University 1998 - 2002 Hanoi National Economic University Formal 2005 - 2009 Hanoi University of Technology Formal Studying in Southern Luzon Business State University and Administration Thai Nguyen University Formal 2009 - present Faculty Type of Training Degree/ Certificate Master of Business Adminitration Master of Business Adminitration Doctor of Business Administration ... motivation to attend a training, usefulness of the training, gains acquired from the training, applicability of training to specific job/tasks, manager’s role in the training process, influencing... in terms of the Usefulness of the Training …………………………………… 55 Pie Chart of Worker’s Perception on the Training Development Program of the Company in terms of the Gains Acquired from the Training. .. of Employees on the Training Process 2.3 Attendance to a Formal Training 2.4 Training Method 2.5 Motivation to attend a Taining 2.6 Usefulness of the Training 2.7 Gains acquired from the Training