Case Study Reluctance to Transmit Bad News: The MUM Effect Copyright © 2012 Pearson Education, Inc All rights reserved Copyright © 2012 Pearson Education, Inc CS7- Figure CS7.1 SAS ANOVA printout 2×2 for the factorial Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7- Figure CS7.2 SAS printout of Tukey multiple comparisons of feedback means Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7- Figure CS7.3 MINITAB plot of sample means for the × factorial Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7- ... Pearson Education, Inc CS7- Figure CS7.1 SAS ANOVA printout 2×2 for the factorial Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7- Figure CS7.2 SAS printout... multiple comparisons of feedback means Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7- Figure CS7.3 MINITAB plot of sample means for the × factorial Copyright... MINITAB plot of sample means for the × factorial Copyright © 2012 Pearson Education, Inc CS7- Copyright © 2012 Pearson Education, Inc CS7-