Career building your total handbook for finding a job and making it work

CAREER BUILDING Your Total Handbook for Finding a Job and Making It Work THE EDITORS OF CareerBuilder.com CONTENTS INTRODUCTION ix SECTION ONE: FINDING “THE ONE” CHAPTER 1: RÉSUMÉS AND COVER LETTERS I Writing Your Résumé II Making a Good Impression on Paper III Five Steps to an E-Friendly Résumé IV Cover Letter Dos and Don’ts CHAPTER 2: FINDING THE JOBS I Where to Search II Search Online with Keywords III Cracking the Job Listing Code IV Protecting Yourself from Scams V Using a Staffing Firm or a Recruiter 19 24 28 37 37 38 39 41 44 CHAPTER 3: THE INTERNET VS YOUR PROFESSIONAL IMAGE 49 I What’s Happening on the Employer End II You’ve Got a Rep to Protect III It’s Not All Bad IV Damage Control 49 51 51 52 iv Contents CHAPTER 4: INTERVIEWS 101 AND BEYOND 55 I Interview Basics II How to Answer Employers’ Questions III Questions to Ask the Employer IV Interview Body Language V Hiring Manager Secrets VI Interview Mistakes VII Damage Control VIII Thank-You Notes 57 59 65 69 72 73 76 77 CHAPTER 5: THE JOB OFFER I Weighing the Job Offer II Get Paid What You’re Worth III Salary Negotiation IV What to Say in Your Salary Talks 85 85 88 92 93 SECTION TWO: TOUGH LOVE AT WORK— WORKPLACE FUNDAMENTALS 97 CHAPTER 6: WORK 101 99 I Your First Days on the Job II Career Poison III Taming Workplace Mess IV Meetings V Defeating Distractions VI Working from Home CHAPTER 7: USING, NOT ABUSING, TECHNOLOGY I E-Mail Gaffes II E-Mail: The Good, the Bad and the Ugly III Spies Like Us—Big Brother at Work 99 101 105 108 112 113 119 119 123 125 Contents IV IM-ing at Work V Cutting the E-Leash CHAPTER 8: EXCUSE ME? CALLING IN SICK AND COMING IN LATE I Taking Tardiness to the Next Level II The Art of Playing Hooky III No Excuses: When You Should Take a Sick Day CHAPTER 9: WORK DON’TS I It’s Not Them, It’s You II Turning Your Irritating Behavior Around III Worst Things to Say at Work IV What You Wear Head-to-Toe Taboos CHAPTER 10: PLAYING NICE WITH CO-WORKERS I It’s Not You, It’s Them II Dealing with Office Scoundrels III Using Happy Hour to Get Ahead IV When Love Knocks on the Cubicle Wall CHAPTER 11: WHO’S THE BOSS? I Impress the Boss II Things You Should Never Say to the Boss III Questions You Should Ask the Boss IV Sticky Situations CHAPTER 12: MOVING ON UP I Performance Reviews II Surviving a Bad Review III Pitfalls to Avoid When Asking for a Raise v 129 131 135 135 138 141 143 143 146 150 153 159 159 162 167 169 175 175 179 182 185 189 189 192 193 vi Contents SECTION THREE: WHEN YOUR JOB ISN’T WORKING OUT 197 CHAPTER 13: BURNOUT I Signs of Job Burnout and What to Do About It II Coping with a Job You Hate CHAPTER 14: QUITTING TIME? I It’s That Time II Job Searching on Company Time III Gathering Good References IV Quitting Without Burning Bridges 199 200 202 205 205 209 211 215 CHAPTER 15: GETTING THE AX 221 I Signs Your Job Is in Danger II Don’t Wait and See III How to Get Fired IV So You Were Fired 221 225 228 230 CHAPTER 16: MOVING ON I Certified Job-Hopper? Pros and Cons of Jumping from Job to Job II Are You Employable? III Taking the Freelancing Route IV What Job Is Right for You? V Changing Careers VI A Job for Every Need 235 235 238 241 245 246 248 SO START BUILDING! 259 INDEX 261 ABOUT THE CONTRIBUTORS OTHER BOOKS BY CAREERBUILDER.COM CREDITS COVER COPYRIGHT ABOUT THE PUBLISHER INTRODUCTION Did you know that 84 percent of Americans say they’re not in their ideal jobs? Eighty-four percent! With roughly 153 million people in the U.S labor force and the average American poised to hold 10.5 jobs in his or her lifetime, one thing’s for certain: That’s a lot of job dissatisfaction To guide you through the sometimes scary world of work, we’ve compiled this handbook for every step of your career Why mess with one book for résumés, another for interviewing and still another for salary negotiation? (Not to mention the self-help books you might need once you start your job!) We’ve got everything right here for you The editors of CareerBuilder.com, the United States’ largest online job site, have assembled insider tips and tools for any stage of your job search and career We’ve divided this book into three sections: job searching, managing your job and co-workers and moving on to the next big thing The bottom line: Going to work is a lot of work But having a successful job search and positive working relationships isn’t rocket science It really comes down to some simple fundamentals Forget about all that touchy-feely stuff; we’re giving work advice straight up It’s tough love We’re not going to tell you to plant a seed and watch it grow sometimes you don’t even have time to water it before you know it’s rotten! 264 devil’s advocate, playing, 145 Devil Wears Prada, The, 175 digestive disorders, 200 distractions, workplace, 112–13 diversions, office, 203 doctor visit, 226 don’ts, work, 143–57 clothing taboos, 153–57 irritating behavior, 143–50 worst things to say at work, 150–53 See also mistakes dot-coms, 224 drama, 245 dress See clothing driving, 181 jobs involving, 250 drugs, 50 dry cleaning, picking up for the boss, 185 early birds, jobs for, 253, 254 eBay, 207 education, 5, 18 jobs in, 248–49 electronic résumé, 24–28 e-mail, 4, 38, 119–29, 131–32, 165 abbreviations, 121 address abuse, 121 address book, 225 adverse comments, 122 attachments, 121 editing, 121 farewell, 217 gaffes, 119–25 good vs bad examples, 123–25 to hiring manager, 240 missing subject, 120 no response, 120 office romance, 171–72 one-liners, 120 personal use on company time, Index 102–103, 122, 126, 127, 209–210 privacy issues, 125–29 reply all, 120 résumé, 24–28 time stamps, 128 vacation and, 131–32 employability, and job search, 238–41 energy, 245 enthusiasm, 245 “entry level,” 40 errors, public, 223 ethics, 150, 230 ethnicity, 63 exaggeration, 146 exit interview, 217 expectations, 68, 192 experience: jobs not requiring, 256 lack of, 14, 256 “experienced,” 40 expertise, 244 eye contact, 70, 71, 74 Facebook, 49, 125, 129 failure: fear of, 103–104 set up for, 224 family life, 199–200 fathers, working, 199–200 fault, 151–52 fax machine, 113 FBI Internet Crimes division, 44 Federal Trade Commission, 43–44 feet, 156 feng shui, for workplace, 108 files: organization of, 106, 107 personal, 225 finding the jobs, 37–47 job listing terms, 39–41 online, 37-39, 42–44 Index recruiters and staffing firms, 44–47 scam ads, 41–44 searching online with keywords, 38–39 where to search, 37–38 firings, 221–23 as a good thing, 223, 224, 227, 230, 233 how to get fired, 228–29 job search after, 232 keeping spirits up, 232 preparation for, 225–27 quitting vs., 230–31 severance package, 231 signs your job is in danger, 221–24 staying afloat, 230–32 first days on the job, 99–101 fitness jobs, 256 flatulence, 162 flexible hours and schedules, 91, 117 jobs with, 253 flexibility/adaptability, 12, 117, 177, 242, 253 flip-flops, 156 floor, cleaning, 107 flu, 141 food: jobs involving, 249 odors, 162 401(k), 231 fragrance, 71, 155, 157, 162 fraud, 230 freelancing, 215, 241–45 network, 242, 244 referrals, 243 salary, 244 services, 243 Frey, Bruno, 87 fundamentals, workplace, 97–196 boss, 175–88 265 co-workers, 159–73 moving on up, 189–96 tardiness and calling in sick, 135–42 technology, 119–33 work don’ts, 143–57 workplace, 99–117 gender, 63 Generation X, 235 Generation Y, 235 geographic location, 91 goals, 62, 183, 204 coping with a job you hate, 202, 203 daily objective, 203 discussing with boss, 183, 184 evaluating, 202 lack of, 104 performance review and, 191, 192 weekly, 202 good-bye, saying, 72 Google, 43, 64 gossip, 100, 104, 131, 144, 151, 160, 205 gum chewing, in meetings, 111 hair, 155, 156 color, 155 jobs allowing weird hair, 251 handshake, 70, 72 happy hour, 167–69, 173 Harvard Business Review, 101 headaches, 141, 200, 201 headhunters, 8, 44 headphones, 112 health, 177, 178, 201, 226 burnout and, 200, 201 doctor visit, 226 getting fired and, 226, 232 heart disease, 200 high blood pressure, 200 266 hiring managers, 136 interviews and, 55–83, 240–41 job offer and, 85–95 reference check, 211–15 secrets, 72-73 thank-you notes to, 77-83 history, position’s, 66 home, working from, 41–42, 112–17, 248 honesty, 152 hooky, playing, 138–40 hours, work, 259 Hudson Highland Group, 209 identity theft, 42–43 illegal behavior, 187 illness See sick days image, neglecting your, 104 imagination, 245 IM-ing, 119, 129–31 abbreviations, 130 away message, 131 company policy on, 129–30 gossip, 131 privacy, 130 protocols, 130 at work, 129–31 immune system, 200 independence, 245 independent contractors, 241–45 indiscretion, workplace, 104 indispensable jobs, 252 industry, 66, 91 associations, 8, 18, 38, 89-90 changing careers, 246–48 company culture, 86-87 switching, 15 trends, 176 inquisitiveness, 245 insight, 246 instant messaging See IM-ing Index insurance, 86, 226, 231 lack of, 178 Internet, 88, 119, 214, 215 finding jobs on, 37–39, 42–44 freelance sites, 243 personal use at work, 102–103, 122, 126, 127 privacy issues, 125–29 professional image and, 49–53 résumé, 24–28 search engines, 43, 214 See also computer; online interview, 32, 55-83, 240–41 basics, 57–59 body language, 58-59, 69–72 brainteaser questions, 64–65 breakfast, 210–11 clothing, 57, 75, 210 on company time, 209, 210–11 damage control, 76–77 exit, 217 follow up, 77–78 hiring manager secrets, 72–73 how to answer employers’ questions, 59–65 jaw droppers, 56 mistakes, 73–76 phone, 71 pre-interview checklist, 68–69 preparation for, 58, 61, 74, 240 punctuality, 57 questions to ask the employer, 65–69 second, 76, 79, 80 thank-you notes, 77–83 tricky questions, 58 intuition, 245 inventory, career, 225–26 iPod, 203 irritating behavior, 143-50, 159–62, 205–206, 229 Index intentionally getting fired with, 228–29 turning around your, 146–50 isolation, 103 job-hopping, 235-38 learning new skills, 238 pros and cons of, 235–38 résumé, 237 statistics, 235 job search, 1–95, 235–37 after leaving old job, 232, 235–37 on company time, 209–211 employability and, 238–41 finding the jobs, 37–47 freelance, 241–45 Internet vs your professional image, 49–53 interviews, 55–83, 240–41 job-hopping pros and cons, 235–38 job offer, 85–95 personality traits and, 245–46 references, 211–15 résumés and cover letters, 3–35, 238–40 targeting, 239–40 job sharing, 117 jokes, office, 166 keywords: job search online with, 38–39 résumé, 8–9, 27 killers, career, 101–105 “know-it-all” attitude, 144 last job, 14-15 reasons for leaving, 60 late, being See punctuality; tardiness law enforcement, 44 layoffs See firings leadership skills, 184, 245 leaving early, 229 letter of resignation, 216, 218–19 right way vs wrong way, 218–19 lighting, 108 limits, setting, 228 listening, 100 listings, job, 37–47 terms, 39–41 logic, 245 loop, out of the, 221 lousy boss, 177, 178, 180, 181, 185, 188, 206–207 lunch, 173, 203 lying, 19, 23, 50, 92-93 playing hooky, 138–40 on résumé, 19, 23, 24, 50, 75 maintaining performance, 204 meetings, 108–112 body language, 110 cell phones in, 111, 147 chewing gum in, 111 disagreements, 111 hog, 109 late for, 109 mistakes, 108–112 shutting down after, 111–12 sidebar conversations, 110 silence at, 110 telecommuting and, 117 unprepared for, 109 mental exhaustion See burnout mentors, 222 mergers, 223 mess, workplace, 105–108, 145 “me time,” 203 Microsoft, 64 migraines, 200 “miscellaneous” folder, 106 mistakes: clothing, 153–57 267 268 Index mistakes (cont.) cover letter, 35 e-mail, 119-25 interview, 73–76 meeting, 108-112 responsibility for, 176 résumé, 12–14 work don’ts, 143–57 Monday, 136 money See salary morning: jobs, 253, 254 rituals, 203 Moseley, Steve, 215–16 mothers, working, 199 moving on, 197–257 burnout, 199–204 changing careers, 246–48 getting fired, 221–33 job search after leaving old job, 235–57 list of jobs that fit your needs, 248–56 quitting, 205–219 moving up, 189–96 performance reviews, 189–96 raises, 193–96 muscle tension, 201 music, 180 MySpace, 50, 129 nails, 155 National Employee Rights Institute (NERI), 231 nature, jobs involving, 251–52 neatness, 245 needs, list of jobs that fits your, 248–56 negative attitude, 74 negotiations, salary, 88, 92–94 networking, 213-15, 226, 232, 237, 239 freelancing and, 242, 244 importance of, 239 new job See job search; moving on night jobs, 254 “nightmare” co-workers, 159–62 noise, workplace, 112–13 nonprofit organizations, 91, 224 nosy co-workers, 160–61 notes, thank-you, 77–83 objective, career, 4–5 odors, office, 162, 180 offer, job, 85–95 commute, 87 company culture, 86–87 perks and benefits, 86 role, 86 salary, 85–86, 87, 88–94 weighing, 85–87 office See workplace one-liner e-mails, 120 online: blogging, 129, 209 company Web sites, 37–38 e-mail, 119–29 finding jobs, 37-39, 42–44 freelance sites, 243 IM-ing, 129–31 job searches with keywords, 38–39 personal information, 49–53 privacy issues, 125–29 professional image and, 49–53 recruitment sites, 37 résumé, 24–28 salary, 89 scams, 42–44 See also computer; Internet organization, 176 workplace, 106–108 outdoor jobs, 251–52 overdone résumé, 21–22 overtime, 180–81 papers, organization of, 106, 107 paper trails, 222 Index paranoia, 211 parties, office, 167–69, 173 party jobs, 254–55 passwords, 127 paycheck, discretion with, 128 pensions, 231 people skills, poor, 101–102 performance reviews, 183, 189–96 bad, 192–93, 222 preparation for, 190–91 record, 193 weaknesses, 191 perfume, 71, 155, 157, 162 perks and benefits, 86 personal business, conducted on company time, 102–103, 122, 126, 127, 128–29, 209, 229 personal information, 20–21, 43, 150, 177 of boss, 187 co-workers and, 150, 163, 166, 167–68 online, and professional image, 49–53 “personal time,” 211 personality profiling, 246 personality traits, and job choice, 245–46 philosophy, 245 phone book, 215 phone calls, 126 cell, 111, 131–32, 147 hiring managers and, 240–41 privacy issues, 125–29 voice mail, 133 pink slips See firings plants, 108, 112 politeness, and thank-you notes, 77–83 politics, 152 positive attitude, 11, 101, 176 positive reinforcements, 208 Post-Its, 107 posture, 70, 71 precision, 245 “preferred skills,” 39–40 presenteeism, 141 pressure, working under, 12 privacy, 125–29 IMing, 130 online, 125–29 professional associations, 8, 18, 38, 89–90, 176 professional image, and Internet, 49–53 promotions, 178 punctuality, 99, 128 boss and, 176 first days on job, 99 interview, 57 meetings, 109 tardiness, 135–38 qualifications, and salary, 90 “quiet” signs, 113 quitting, 205–219 getting fired vs., 230–31 job searching on company time, 209–211 knowing the time for, 205–208 leaving with professionalism and class, 216–17 letter of resignation, 216, 218–19 reasons for, 205-208 references, 211–15 without burning bridges, 215–19 quitting time, staying past, 100 racism, 166 raise, 151, 193–96 pitfalls to avoid when asking for, 193–96 ultimatum and, 196 recognition, lack of, 208 269 270 records, keeping, 225 recruiters, 8, 44–47, 232, 240, 241 honesty with, 45–46 picking the right one, 44–45 recruitment sites, online, 37 references, 210, 211–15, 226 check, 211, 213 choosing the right, 212 contact list, 213–15 co-workers as, 214–15 gathering good, 211–15 prepared, 212 referrals, building, 243 religion, 63 replacements, training, 217 reply all, 120 “required skills,” 39–40 research: changing careers, 247 company, 239 salary, 86, 88–90, 194 resigning See quitting respect, lack of, 207 responsibilities, job, 67 responsibility, taking, 176 résumé, 3–28, 38, 77, 211, 232 career summary or objective, 4–5 contact information, 4, 16 education, 5, 18 electronic, 24–28 elements to include, 3–5 employability and, 238–39 gaps in employment, 14, 15, 24 as good impression on paper, 19–24 job-hopping and, 237 keywords, 5–9, 27 length of, 19, 20 lies, 19, 23, 24, 50, 75 list your accomplishments, 9–12 mistakes and blunders, 12–15, 19–24 Index overdone, 21–22 quick fixes, 13–15 summary of qualifications, 5, 16 targeted, 238–39 technical skills, template, 16-19 updating, 10 work history, 5, 17, 23 writing, 3–19 retirement, 86 revenge, office, 162-66 reviews See performance reviews risk, fear of, 103–104 road, jobs involving the, 250 Rolodex, 225 romance, office, 103, 169–73 beginning of, 173 boss and, 186 e-mail, 171–72 fights, 172 public displays of affection, 171 secret, 170–71 statistics, 170 rumors, of firing, 224 sabbaticals, 117 salary, 40, 85–86, 151, 246 continuation, 231 co-workers and, 146, 148 factors, 90–91 freelance, 244 interview and, 63 job-hopping and, 237 negotiations, 88, 92–94 offer, 85, 86, 87, 88–94 raise, 151, 193–96 requirements, 40–41, 88, 94 research, 86, 88–90, 194 Web sites, 89 what to say in salary talks, 93–94 samples, work, 226–27 scam ads, 41–44 Index scapegoats, 223 scare factor, jobs with, 252 school, 248–49 scoundrels, office, 162–66 search, job See job search search engines, 43, 214 secrecy, 151 jobs involving, 255 office romance and, 170–71 self-centeredness, 147 self-confidence, 11–12, 31, 33 sensitivity, 245 severance package, 231 sharing, job, 117 shoes, 156 shopping, jobs involving, 249 shorts, wearing to work, 154 sick days, 135 excuses, 140 playing hooky, 138–40 real thing, 141–42 signs your job is in danger, 221–24 Simpsons, The, 175 skills: communication, 11, 100, 148–53, 185, 208 development of, 203 leadership, 184, 245 poor people skills, 101–102 soft, 10–12 technical, transferable, 247 sleep problems, 201 socks, 155, 156 soft skills, 10–12 software, résumé-screening, 7, Sologig.com, 243 speakerphone, 133 specialization, in a growing niche, 242 spontaneity, 246 sports, 256 staffing firms, 44–47 271 staying late, 100 stealing office supplies, 161, 228 sticky situations, with the boss, 185–88 stifling job, 207–208 stress, 199, 206 job burnout, 199–204 physical symptoms, 200, 201 Stutzer, Alois, 87 subcontracting, 243 success: measuring, 182 personality traits and, 245–46 summary: career, 4–5 of qualifications, 5, 16 summer hours, 117 supplies, 106, 107 stealing, 161, 228 support system, 226 taboos, workplace, 101–105 See also mistakes tardiness, 128, 135–38, 229 burnout and, 201 causes, 138 excuses, 136–37 tattoos, 154 team player, 11, 102, 177 technical skills, technology, 119–33, 175, 209 company policy, 209 electronic résumé, 24–28 e-mail, 119–29, 131–32 IM-ing, 129–31 personal use on company time, 102–103, 122, 126, 127, 129, 209 vacation and, 131–32 voice mail, 133 telecommuting, 112–17 taking it too easy, 149 television, 241 jobs, 255 272 Index thank-you notes, 77–83 dos and don’ts, 81–83 how and when to send, 78–79 to interviewer, 77–83 theft: identity, 42–43 office supplies, 161, 228 30 Rock, 175 time management, 11, 153 toxic behavior, 143–50 toxic environment, 206 trade publications, 89–90, 176 transferable skills, 247 transition, job See moving on transportation, 87, 250 trash, 106 travel, jobs involving, 253 treating yourself, 204 ultimatums, 153 getting a raise and, 196 unemployment, 24 compensation, 231 unethical behavior, 150, 230 of boss, 187 vacation, 186–87, 197, 199, 202, 211, 224, 259 boss and, 186–87 burnout and, 202 firing and, 231 forfeited, 202 technology and, 131–32 video conferencing, 133 violence, workplace, 163 viruses, computer, 130 vocation: needs and, 248–56 personality traits and, 245–46 See also specific vocations voice mail, 133, 240 message, 240–41 too long, 147 volunteer work, 215 water, 108 weekly goals, 202 white noise, 112 word of mouth, 38, 90 workaholism, 144 work-at-home schemes, 41–42, 112–17, 248 work ethic, 11 work history, on résumé, 5, 17, 23 “working knowledge of,” 40 workplace, 99–117 distractions, 112–13 first days on the job, 99–101 home office, 112–17 meetings, 108–112 mess, 105–108, 145 organization tips, 106–108 taboos, 101–105 workplace fundamentals See fundamentals, workplace worst things to say at work, 150–53 Yahoo!, 43 YouTube, 207 ABOUT THE CONTRIBUTORS is the advice editor for CareerBuilder.com and manages the editorial content for CareerBuilder.com and its partner sites in the United States, Canada, and the U.K She researches and writes about job search strategy, career management, hiring trends and workplace issues She previously contributed to the book Cube Monkeys: A Handbook for Surviving the Office Jungle KATE LORENZ is chief marketing officer of CareerBuilder.com’s North American operations He is an expert on worker attitudes, job seeker behavior and employment trends, which he has discussed on CNN, FOX, FOX Business, CNBC and NPR He has an MBA from Northwestern University’s Kellogg School of Management RICHARD CASTELLINI ABOUT THE CONTRIBUTORS ROSEMARY HAEFNER is vice president of human resources at CareerBuilder com She is a recognized authority on recruitment trends and tactics, job seeker behavior, workplace issues, employee attitudes, pay issues, workload and stress Rosemary, who has an MBA from Northwestern University’s Kellogg School of Management, has appeared on CNN, FOX, FOX Business, CNBC and NPR BRENT RASMUSSEN is the president of CareerBuilder.com’s North American operations He is an expert in leadership skills, high-impact management, motivating teams, hot job markets, plans to change jobs and career progress Brent has been seen on FOX, FOX Business and BusinessWeek TV and heard on CBS National Radio and AP Radio He has an MBA from Northwestern University’s Kellogg School of Management OTHER CAREERBUILDER.COM CONTRIBUTORS TO THIS BOOK: Rachel Zupek, Anthony Balderrama, Jennifer Grasz, Tanya Flynn and Michael Erwin Visit www.AuthorTracker.com for exclusive information on your favorite HarperCollins author Also by the Editors of CareerBuilder.com CUBE MONKEYS Credits Designed by Level C Copyright CAREER BUILDING Copyright © 2009 by CareerBuilder LLC All rights reserved under International and Pan-American Copyright Conventions By payment of the required fees, you have been granted the non-exclusive, nontransferable right to access and read 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Occupational Outlook Handbook provides information on thousands of jobs and is a great source for job- related keywords JOB ADS: If you’re working with a recruiter or headhunter (also called staffing... a person and as a professional? • ABILITY TO ACCEPT AND LEARN FROM CRITICISM: • FLEXIBILITY/ADAPTABILITY: • WORKING WELL UNDER PRESSURE: Are you able to adapt to new situations and challenges?.. .CAREER BUILDING Your Total Handbook for Finding a Job and Making It Work THE EDITORS OF CareerBuilder.com CONTENTS INTRODUCTION ix SECTION ONE: FINDING “THE ONE” CHAPTER 1: RÉSUMÉS AND COVER