140 test bank for management a practical introduction 6th edition by kinicki

Test Bank for Management A Practical Introduction 6th Edition by Kinicki62 Test Bank f True – False Questions 9 Test Bank Free Text Questions 69 Test Bank Multiple Choice Questions T

Test Bank for Management A Practical Introduction 6th Edition by Kinicki

62

Test Bank f True – False Questions

9

Test Bank Free Text Questions

69 Test Bank Multiple Choice Questions

Taylor called the tendency for people to deliberately work at less than full capacity

5 E trial and error

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?

1 A Management science viewpoint

2 B Behavioral viewpoint

3 C Mathematical viewpoint

4 D Systems viewpoint

5 E Classical viewpoint

Among the recommendations of Mary Parker Follett was that

1 A motion studies should be made of every job.

2 B managers should design and control the work process.

3 C integration should occur in organizations when conflicts arise.

4 D a competitive environment is most conducive to productivity.

5 E everyone should understand their roles: managers as order-givers, and

1 A Generalists in the workplace.

2 B A flat organization with little hierarchy of authority.

3 C Hiring and promotion based on social status.

4 D Clear division of labor.

5 E Flexible rules and procedures.

Of the following, which is one of the functions of management described by Fayol?

management means translating principles based on best

evidence into organizational practice, bringing rationality to the making process

Which of the following is a discipline that is part of behavioral science?

The most significant flaw in the classical viewpoint is that it

1 A overemphasizes mathematical techniques.

2 B is impractical in the workplace.

3 C does not address productivity.

4 D discounts the importance of human needs.

5 E does not account for irrational behavior.

Camille runs a consulting business that assists in the hiring process, using

a team of psychologists to help companies to better understand their

specific jobs and the type of employees that are best suited to fill them Her business relies on the work of which behavioral theory pioneer?

1 A Give workers the training and incentives to do the task properly.

2 B Carefully select workers with the right abilities for the task.

3 C Study each part of the task scientifically.

4 D Reward employees equally and consistently.

5 E Use scientific principles to plan the work methods.

An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of

1 A hierarchy of accountability.

2 B hierarchy of needs.

Amanda was a tough manager and made it a regular practice to check up

on her staff, looking for cheating on timesheets and people coming back late from lunch Her employees were often dissatisfied with Amanda since she was a(n) manager

4 D Fayol's administrative management

5 E The Hawthorne studies

was concerned with managing the total organization and was pioneered by Fayol and Weber

1 A provides an understanding of the competitors' strengths.

2 B eliminates the need for in-depth analysis.

3 C correctly guides the writing of a mission statement.

4 D provides clues to the meaning of your managers' decisions.

5 E acts as an encyclopedia of solutions.

Melissa runs a residential-cleaning service and has noticed that some of her staff are much more efficient than others and can clean a house in about half the average time She would like to reward these workers with a higher wage by implementing what would be known by Taylor as a(n)

1 A sliding scale system.

2 B incentivized wage system.

3 C differential rate system.

4 D productivity wage system.

5 E merit pay system.

Behavioral science research suggests that doesn't necessarily promote excellence, and actually can make people hostile

1 A the Hawthorne effect

Which of the following viewpoints emphasized the importance of

understanding human actions and of motivating employees toward

5 E Management science viewpoint

Which of the following is one of the phases in the development of the

3 C Differential rate system

4 D Hierarchy of human needs

5 E Raising productivity

The contemporary perspective includes which of the following viewpoints?

1 A Scientific management and administrative management, respectively

2 B Management science and human relations management, respectively

3 C Human relations

4 D Management science

5 E Scientific management

The essence of the classical viewpoint is that

1 A resources are limited.

2 B a rational approach can be used to boost productivity.

3 C people are self-interested.

4 D people will take on responsibility if it is offered to them.

5 E workers behave how you expect them to.

emphasized the scientific study of work methods to improve

productivity of individual workers

1 A Scientific management

2 B Quantitative science

4 D Management science

5 E Administrative management

69 Free Test Bank for Management A Practical

Introduction 6th Edition Kinicki Multiple Choice

Questions - Page 2

Customers lined up for hours to be among the first to purchase the new iPad The excitement for the product would be considered in the system

focuses on managing the production and delivery of an

organization's products or services more effectively

The study of how order and pattern arise from very complicated, apparently chaotic systems is known as

1 A total quality management.

The comprehensive approach dedicated to continuous quality

improvement, training, and customer satisfaction is known as

Both the classical management view and the management science

perspective consider an organization to be a(n) ; as a

simplification for analysis this may work, but in reality it would open up the organization to spectacular failure

5 E total quality management

To create a learning organization, managers must perform three key

functions or roles: build a commitment to learning, work to generate ideas with impact, and

1 A minimize stress with positive talk.

2 B be fair to employees.

3 C stir conflict before implementing new ideas.

4 D work to generalize ideas with impact.

5 E work to create chaos to generate new ideas.

The viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback

Applying techniques like statistics and computer simulations to

management are characteristic of the viewpoint

Many technology companies are hesitant to involve customers in the

development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them This typically results in a fairly system

Scott works for an organization that describes itself as a "learning

organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?

1 A.Scott encourages his employees to work alone and attempt to fix problems themselves for maximum efficiency.

2 B Scott likes to promote from within because those folks know how "it has always been done."

3 C.Scott avoids the high costs of training and development since his employees are already familiar with standard procedures.

4 D.Scott puts all of his time into running his part of the organization, and feels that reading trade journals is a big time waster.

5 E.When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.

Over her years as a manager, Rose has had a very diverse group of

employees; some were very interested in the financial rewards the

company offered while others really would prefer extra time off or even to

be recognized at the monthly department meetings Rose should consider the viewpoint of management in this case.

Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner This work is typical of

Managers at Montaigne Prefecture Glass needed to take some important steps to get out ahead of the growing competition Recently, new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow It appears that Montaigne is attempting to become a organization

1 A Purchasing new technology to improve efficiency.

2 B Simplifying the steps of the work process.

3 C Using motivational techniques to boost worker productivity.

4 D Assessing the characteristics of particular situation before deciding what to do.

5 E Performing a motion study.

Marcus works on an assembly line for a U.S automobile manufacturer He would be considered a(n) of this system

According to Deming, quality stemmed from a steady focus on the

organization's mission and

1 A a reduction in production variation.

2 B Theory Y management.

3 C operations research.

4 D the Hawthorne effect.

5 E complexity theory.

Which of the following is not a component of TQM?

1 A Use accurate standards to identify and eliminate problems.

2 B Urge employees to strive for "zero defects."

3 C Make continuous improvement a priority.

4 D Get every employee involved.

5 E Listen to and learn from customers and employees.

Joseph Juran defined quality as , which meant that a product or service should satisfy a customer's real needs

Deming proposed that when something goes wrong, chances are

that the system is at fault, and that the individual worker is at fault

"Mindfulness" is characterized by which of the following attributes?

1 A Acting from a single perspective.

2 B Automatic behavior.

3 C Belief in one right way.

4 D Active engagement.

5 E Protecting traditional ideas.

The term learning organization was coined by

Travis, an accounting manager at a hospital equipment company, has just attended software training where he learned new processes that could benefit his staff On the plane home he began planning how he would train everyone in order to help the department reach its goals Travis's approach

is most characteristic of what type of organization?

Curran Investments has had a very profitable year in its business of

providing financial advice The profit would be considered a(n) of the system

5 E total quality management.

Which of the following is most likely to help build a learning organization?

1 A Direct staff to avoid failure at all costs.

2 B Create chaos to support new-idea generation.

3 C Restrict training to save expenses and improve the balance sheet.

4 D Encourage heated debates on every proposed idea.

5 E Create a psychologically safe environment.

focuses on using mathematics to aid in problem solving and

62 Free Test Bank for Management A Practical

Introduction 6th Edition by Kinicki True - False

Because of radical changes to modern business practice, theoretical

perspectives of management provide a historical context but unfortunately

do not enhance understanding of the present

As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage

A "therblig," a term coined by Frank Gilbreth, is a unit of motion in the workplace

1 True

2 False

Peter was having a hard time concentrating on work on Friday afternoon

He had friends visiting for the weekend and he kept checking his phone and his Facebook page to solidify his plans He certainly wasn't working as hard

as he could have been, something that scientific management theorist Frederick Taylor would have called "soldiering."

Hugo Munsterberg suggested that psychologists could contribute to

industry by studying jobs and determining which people are best suited to specific jobs

Max Weber felt that impersonality was a positive attribute of an organization that would lead to better performance

Part of evidence-based management is understanding the potential danger

in conventional wisdom about management

1 True

2 False

Shanice recently took a management job in the book publishing industry, which is undergoing dramatic change She should study theoretical

perspectives of management to help her predict some of the probable

outcomes of this change and help her decide on potential strategy going forward

1 True

2 False

Frank and Lillian Gilbreth were chief proponents of administrative

62 Free Test Bank for Management A Practical

Introduction 6th Edition by Kinicki True - False

An information organization has three parts: creating and acquiring

knowledge, transferring knowledge, and modifying behavior

1 True

2 False

Feedback is one of the four parts of a system

1 True

2 False

The application to management of techniques such as statistics and

computer simulations is known as quantitative management

1 True

2 False

Jaclyn is a manager who keeps a tight rein on her staff since she thinks they would not work without supervision She doubts their commitment to the company and even to their own development She is a Theory Y

One reason for the success of the Tommy Hilfiger clothing brand in the 1990s was maintaining a closed system with respect to young consumers' feedback by conducting research in music clubs

1 True

2 False

Among the functions of a manager in a learning organization are generating and generalizing ideas with impact

1 True

2 False

Gary Hamel, cofounder of the Management Innovation Lab, believes than management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization

The manager following the contingency viewpoint would ask, "What

management method is the best to use under these particular

circumstances?"

1 True

2 False

Facilities management is concerned with work scheduling, productions planning, and optimal levels of inventory

1 True

2 False

A set of interrelated parts that operate together to achieve a common

purpose is called a system

1 True

2 False

Among Mary Parker Follett's most important contributions to management was her belief that conflicts within organization should be resolved to mutual satisfaction through a process called integration

1 True

2 False

Oscar is a manager of a downtown hotel and is currently considering the pricing of rooms for the upcoming holiday season He would be wise to use the mathematical tools of management science to help him with this

decision

1 True

2 False

Over the years, Toyota has used a variety of operations management-based

"lean management" techniques to sell its cars on the basis of superior quality

1 True

2 False

Quality control focuses on the performance of workers, urging employees

to strive for "zero defects."

1 True

2 False

The contingency viewpoint began to develop when managers discovered that a variety of different mathematical models can be applied for problem solving and decision making

1 True

2 False

The behavioral science approach to management has its roots in

techniques created for American and British military personnel and

equipment in World War II