120 test bank for management canadian 10th edition robbins

E the organization's culture What are the two views of managerial impact on the success or failure of the organization.. E includes economic and global conditions that may affect the or

Test Bank for Management Canadian 10th Edition Robbins

The degree to which employees are expected to exhibit precision in their work relates to which dimension of

By learning organizational language, members

1 A) can communicate with the shareholders of the organization

2 B) show their commitment to the organization and their willingness to accept responsibility

3 C) attest to their acceptance of the culture and their willingness to help preserve it

4 D) can share material symbols with other members

5 E) can provide explanations and legitimacy for current practices

Which type of culture would most likely include

characteristics such as challenge, freedom, idea time,

playfulness, and risk-taking?

1 A) managers are omnipotent

2 B) managers are symbolic

3 C) a balanced view of managers as both symbolic and omnipotent

4 D) managers are neither symbolic nor omnipotent

5 E) managers are both dynamic and reflective

Which of the following views of managerial impact is useful

in explaining the high turnover among college/university and professional sports coaches who are often fired or replaced when their teams perform poorly?

competitors hold management responsible for the decline, the CEO does not let the managers go or change the

management style Which of the following could explain this attitude?

1 A) The CEO holds the omnipotent view of management, which believes that external factors have a significant effect on performance outcomes.

2 B) As the organization has an autocratic management style, the employees are responsible for organizational policies.

3 C) The organization has a participative management style and decisions are guided by consensus.

4 D) The CEO holds the view that managers have only a limited role in organization success or failure.

5 E) The CEO does not have the authority to let the managers go or change the management style.

The consequences for exceeding one's budget are an

example of how culture may constrain a manager's making options when performing the function of

decision-

1 A) planning

2 B) organizing

1 A) are found in organizations with strong leaders

2 B) have a minimal influence on employee decision-making

3 C) exist in all organizations

4 D) have a greater influence on employees than do weak cultures

5 E) always yield positive results

Which type of culture would most likely include

characteristics such as friendliness, attentiveness, good listening skills, and widespread empowerment?

An organization's culture is

1 A) represented in organizational meetings by the top manager of the organization

2 B) represented by a common perception held by interest groups that watch the organization

3 C) represented by a common perception held by the organization's members

4 D) changed when the organization is purchased by new owners

5 E) determined by the nationality of its employees

Internal constraints that restrict a manager's decision

options arise from

1 A) the organization's environment

2 B) the activities of industry competitors

3 C) the rules and policies implemented by top managers

4 D) the laws and regulations governing workplace practices

5 E) the organization's culture

What are the two views of managerial impact on the success

or failure of the organization?

1 A) omnipotent and symbolic

2 B) omnipotent and reflective

3 C) symbolic and interactive

4 D) dynamic and reflective

5 E) reflective and interactive

Organizational culture is most similar to an individual's

An organization's specific environment

1 A) is unique and changes with conditions

2 B) is the same regardless of the organization's age

3 C) is determined by the top level of management

4 D) includes demographic and technological conditions that may affect the organization

5 E) includes economic and global conditions that may affect the organization

has been described as the shared values,

principles, traditions, and ways of doing things that

influence the way an organization's members act

The size of offices, the elegance of furnishings, and

executive perks such as health club memberships are all examples of

2 B) assimilation

3 C) socialization

4 D) infiltration

5 E) association

The symbolic view of management means

1 A) managers are directly responsible for an organization's success or failure

2 B) managers have only a limited effect on organizational outcomes

3 C) successful managers become role models for employees

4 D) employees are directly responsible for an organization's success or failure

5 E) managers are only responsible for those factors that influence organizational performance

Google has often been cited as a model for employee

satisfaction Google takes extensive care to ensure

employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures Which dimension of organizational culture is Google said to

emphasize through such measures?

The specific environment of organizations consists of

external forces that have a direct impact on managers'

decisions and actions The main forces are customers,

suppliers, competitors, and

1 A) is shared among the first workers hired into the organization

2 B) is formulated by the board of directors when the organization is formed

3 C) identifies what the organization is successful at doing

4 D) reflects the vision or mission of the organization's founders

5 E) can be traced to the national culture of the first organizational members

Managers operate within the internal and external

constraints imposed by

1 A) federal and provincial governments

2 B) the employees of the organization

3 C) the organization's culture and environment

4 D) the organization's board of directors

The view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the

The omnipotent view of management means

1 A) the top manager is the only person in charge

2 B) managers are directly responsible for an organization's success or failure

3 C) managers are directly responsible for all internal factors within their control

4 D) managers have little or no responsibility for an organization's success or failure

5 E) outside forces have the most influence on organizational outcomes

According to the symbolic view, managers have a(n)

effect on substantive organizational outcomes

Despite the existence of both internal and external

constraints, managers can still improve organizational

performance by

1 A) delegating more responsibility to employees

2 B) influencing the organization's culture and environment

3 C) electing new government officials at the federal and provincial levels

4 D) redesigning the organization's structure

5 E) introducing new rules and procedures

According to the textbook, the environment

includes those external forces that have a direct and

immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals

5 E) The dominant source of the culture of an organization reflects the vision of the organization's most prominent managers.

When employees at Microsoft use words such as: work judo, eating your own dog food, and flat food, they are using

1 A) organizational culture and general environment

2 B) specific environment and general environment

3 C) primary environment and secondary environment

4 D) primary environment and general environment

5 E) national culture and specific environment

Organizational typically contain(s) a narrative of significant events or people

1 A) Stockholders

2 B) Pressure groups

3 C) Suppliers

4 D) Stakeholders

5 E) Consumers

As more consumers have become aware of the use of

rendered feed and the poor treatment of chickens in many large-scale poultry farms, some farm managers have

switched to all-natural feed and "free range" breeding

methods This is an example of how changing conditions can affect an organization

Human resources managers are increasingly using the

Internet to search for qualified candidates through on-line resumé systems and job-posting websites This is an

example of how changing conditions can affect

The degree of refers to the number of

components in an organization's environment and the extent

of the knowledge that the organization has about those

company strength increased steadily, and now stands at 50 employees Which of the following, if true, would make the company's business environment more uncertain?

1 A) Homeowners in the area take pride in their gardens and are avid do-it-yourself gardeners.

2 B) Demand for landscaping services dips every autumn and winter.

3 C) A long-time competitor quit the landscape design business last year.

4 D) Zoning laws in the area change as each new city council comes into power.

5 E) A new housing development is being built in town.

Which of the following demographic groups includes

individuals who were born between the years 1946 and

1964?

1 A) the Depression group

2 B) the World War II group

3 C) the Baby Boomers

4 D) Generation X

5 E) Generation Y

If the components of an organization's environment change frequently, the organization is operating in a

A downturn in contributions from the public to the United Way charity is an example of the impact from what factor in its general environment?

The first step of managing external stakeholder relationships

is to identify who the stakeholders are The second step is to determine

1 A) how critical each stakeholder is to the organization

2 B) what the law courts might do when a stakeholder files a claim against the organization

3 C) what particular interests or concerns the stakeholders might have

4 D) how many stakeholders there are in each stakeholder group

5 E) how to manage the different stakeholder relationships

Which of the following are the two dimensions of

environmental uncertainty?

1 A) degree of change and degree of complexity

2 B) degree of change and degree of flexibility

3 C) degree of complexity and degree of impact

4 D) degree of impact and degree of uncertainty

5 E) degree of risk and degree of complexity

The Internet is having an impact on determining who an organization's competitors are because it has

1 A) defined the common markets for all industry competitors

2 B) made the products they sell more valuable to the customer

3 C) virtually eliminated the need for shopping malls

4 D) virtually eliminated geographic boundaries

5 E) made it more difficult for smaller competitors to compete on a global scale

According to the textbook, the members of which one of the following demographic groups are thinking, learning,

creating, shopping, and playing in fundamentally different ways that are likely to greatly impact organizations and

managers?

1 A) the Depression group

2 B) the World War II group

3 C) the Baby Boomers

In which of the following environments do managers in an organization have the greatest influence on organizational outcomes?

1 A) stable and complex environments

2 B) dynamic and simple environments

3 C) stable and simple environments

4 D) dynamic and complex environments

5 E) specific and general environments

To a cable television provider such as Shaw Cablesystems, a satellite TV company such as Bell ExpressVu would be

conditions can affect an organization

1 A) demographic

2 B) economic

3 C) socio-cultural

1 A) simple and stable

2 B) simple and dynamic

3 C) complex and dynamic

4 D) complex and stable

5 E) dynamic and flexible

Which of the following is included in an organization's specific environment?

Which of the following is usually part of an organization's general environment?

Socio-cultural conditions consist of the

1 A) demographic profiles of an organization's suppliers

2 B) laws that govern human rights and the competitive activities of organizations in

a society

3 C) level of unemployment and real economic incomes of workers

4 D) changing expectations of the society in which organizations operate

5 E) socialization processes that help to maintain organizational cultures

Which act makes it illegal for employers to discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, marital status, mental or physical disability, or

sexual orientation?

1 A) Canadian Human Rights Act

2 B) Canada's Employment Equity Act

3 C) Canada's Competition Act

4 D) Canadian Civil Liberties Act

5 E) Canadian Charter of Rights and Freedoms

The primary goal of managers when dealing with suppliers is

to ensure a steady flow of

1 A) cash from investors into the organization

2 B) inputs at the lowest price available

3 C) customers at the distribution outlets

4 D) industry entrants to help maximize the competition among suppliers

5 E) cheap labour to produce products at the lowest possible cost

United Parcel Service represents what factor to Canada Post

in its specific environment?

According to our textbook, is having an impact

on determining an organization's competitors because it has virtually eliminated geographic boundaries

1 A) local area network

4 D) Changes in either environment usually have little impact on the organization.

5 E) Changes in either environment usually have more impact than changes in the organization's culture.

For an organization such as a hospital that needs nurses, the labour union and the local labour market are examples of which factors in their specific environment?

1 A) pressure group and supplier

2 B) customer and special-interest group

3 C) both are examples of suppliers

4 D) government agency and competitor

5 E) pressure group and competitor

Economic conditions include all of the following factors except

1 A) federal government legislation

2 B) interest rates

3 C) changes in disposable income

4 D) stock market fluctuations

5 E) inflation

Neighbourhood activists who protest against the building of

"big box" stores would be considered which factor in the specific environment for Wal-Mart or Home Depot?

1 A) stable

2 B) static

3 C) dynamic

4 D) flexible

5 E) divergent

Political/legal conditions in Canada include all of the

following factors except

1 A) human rights

2 B) interest rates

3 C) employment equity

4 D) the competition bureau

5 E) egg marketing boards

36 Free Test Bank for Management Canadian 10th Edition Robbins True - False Questions

Organizational culture is a perception, not a reality

If an organization subscribes to the symbolic view of

managers, it is unreasonable to expect managers to have a significant effect on the organization's performance