99 test bank fundamentals of human resource management 4th edition by noe

34 Which of the following is a trend that is seen in today's high-performance work systems?. 29 The external labor market in an organization refers to the: 1.. employees of the immedia

Test Bank Fundamentals of Human Resource Management 4th Edition by Noe

25 Test True – False Questions

9 Test Free Text Questions

65 Test Multiple Choice Questions

(p 37) Teams that rely on communications technology such

as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities are referred to as:

(p 34) Which of the following is a trend that is seen in

today's high-performance work systems?

1. A Mismatches in technical system and social system

2 B Employee empowerment in decision making

3 C Increase in individual assignments

4 D Centralized decision making

5 E Reduced reliance on knowledge workers

(p 31) Which of the following form the majority of the U.S labor force?

(p 29) Which of the following statements best explains the term "labor force"?

1. A All the permanent employees of an organization

2 B All those who have contracted to work for the company

3 C All the adult members of a population

4 D All the temporary workers of an organization

5 E All the people willing and able to work

(p 29) The external labor market in an organization refers to the:

1. A contracted workers in the organization

2 B laid-off employees of the organization

3 C individuals who are actively seeking employment

4 D employees who have direct contact with customers

5 E employees of the immediate competitors of the organization

(p 30) The fastest growing segment of the labor force is expected to be between the ages of:

3 C only key personnel receive training in quality

4 D errors in a product or service should be prevented before occurrence

5 E internal customers are more valuable than external customers

(p 40) A chemical company buys a medical equipment manufacturing company This can be referred to as a(n):

1. A It has created an international labor market

2 B It has substantially enhanced employment opportunities for women and minorities

3 C It has shifted the focus away from technical skills to general cognitive and interpersonal skills

4 D It has significantly reduced recruiting costs

5 E It has made the recruitment process less time consuming than before

(p 34-35) According to data published by the Bureau of Labor Statistics, which of the following occupations is

projected to add the most number of jobs before 2018?

3 C Pay and other rewards should reflect employees' loyalty to the organization

4 D Managers should provide feedback only during the employee performance review

5 E Employees' roles and responsibilities must be narrowed.

(p 33) Today's employees must be able to handle a variety of responsibilities, interact with customers, and think

creatively To find such employees, most organizations are looking for:

1. A basic psychomotor skills

2 B employees in competitors' work locations

3 C highly experienced employees

4 D older employees

5 E educational qualifications

(p 36) Employee empowerment is defined as:

1. A the movement of women and minorities into managerial positions

2 B providing increased salary and benefits to the employees

3 C leading employees by the strength of one's charisma

4 D the act of continually learning and improving one's skills and abilities

5 E giving employees responsibility and authority to make decisions

(p 29) Which of the following authorities is responsible for tracking changes in the composition of the U.S labor force and in forecasting employment trends?

1. A National Statistics Association

2 B Occupational Outlook Bureau

3 C U.S Census Bureau

4 D Bureau of Labor Analysis

5 E Bureau of Labor Statistics

(p 32) Managing cultural diversity involves:

1. A forming different pay structures for various groups

2 B creating separate career tracks for employees with families

3 C avoiding the use of affirmative action policies

4 D reducing cultural diversity by selective hiring

5 E encouraging career development for women and minorities

(p 40) When two companies join forces and become one entity, it is termed a:

(p 31) Employers' support for immigration to the United

States can be attributed to the fact that:

1. A there is lack of adequate technology in the country

2 B regulation is not strong enough to control undocumented immigration

3 C qualified technical workers are scarce in the United States

4 D there is increased support from the government also

5 E U.S workers are not open to innovation

(p 33) Which of the following skills are more actively sought

by U.S employers today?

1. A Physical strength

2 B Mastery of particular machinery

3 C Mathematical skills

4 D Ability to perform routine tasks

5 E Ability to work with a tool

(p 36) Skilled knowledge workers:

1. A would have less power in the organization

2 B would suffer the most in a slow economy

3 C cannot be replaced easily

4 D never work directly with customers

5 E rarely have a college degree

(p 31) Which of the following is the fastest growing category

in the U.S labor force?

(p 34) How has the requirement for creating

high-performance work systems changed?

1. A Customers are demanding cheaper, standardized products

2 B Employees prefer implementation of 40-hour work weeks

3 C Competitors are looking for ways to standardize prices in their respective industries

4 D Employers are looking for ways to tap people's creativity and interpersonal skills

5 E Customers are demanding standardized products over customized products

(p 34) The Bureau of Labor Statistics forecasts that between

2008 and 2018, most new jobs will be in:

(p 37) Full involvement in one's work and commitment to one's job and company is referred to as:

1. A Older workers present challenges related to costs of health care

2 B Older workers are not capable of learning new technology

3 C Older workers do not want to work

4 D The learning process suffers due to aging

5 E Worker performance suffers due to aging

(p 38) Which of the following terms describes a

companywide effort to continuously improve the way people, machines, and systems accomplish work?

1. A Business reengineering

2 B Total quality management

3 C High-performance work system

4 D Optimal performance system

5 E Performance management

(p 36) The reliance on knowledge workers also affects

organizations' decisions about the kinds of people they are recruiting and selecting leading them to emphasize on:

1. A specific job skills

2 B foundation skills

3 C arithmetical skills

4 D general cognitive skills

5 E operative skills

(p 30) Which of the following statements about the

composition of the U.S labor force during the next decade is true?

1. A The labor force is expected to grow at a greater rate than at any other time in U.S history

2 B The largest proportion of the labor force is expected to be in the 16- to 25-year age group

3 C For the first time ever, the number of workers under 40 years of age will exceedthe number of workers 40 years of age or older

4 D Despite a small increase in the number of young workers, the overall workforce will be aging

5 E The total cost of labor in the United States would considerably decrease

(p 39) Which of the following statements is NOT consistent with the core values of TQM?

1. A The organization promotes cooperation with vendors, suppliers, and customers

to improve quality and hold down costs

2 B TQM processes are designed to meet the needs of internal and external

customers

3 C Only a few selected managers should receive training in quality

4 D Managers measure progress with feedback based on data

5 E Quality is designed into a product or service so that errors are prevented from occurring

(p 38) Increasingly, HR professionals are being viewed as:

1. A legal compliance officers

2 B an administrative unit or function

3 C experts in designing and delivering HR systems

4 D recruitment officers

5 E strategic partners

(p 34) Which of the following describes organizations with the best possible fit between their social system and their technical system?

1. A Optimal production systems

2 B Holistic management systems

3 C Optimal service systems

4 D High-performance work systems

5 E Total quality management systems

65 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Multiple Choice

Questions - Page 2

(p 40) Some mergers and acquisitions result in _ within

an industry, meaning that two firms in one industry join to hold a greater share of the industry

(p 50) Independent contractors are:

1. A usually full-time company employees

2 B self-employed individuals with multiple clients

3 C people employed by a temporary agency

4 D employed directly by a company for a specific time

5 E people employed by the company to work on an independent project

(p 49) Employees realize that many companies are no longer able to provide long-term employment security Instead, the employees now want:

(p 44) Offshoring is defined as:

1. A a practice of having another company provide services

2 B moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.

3 C a method of staffing other than the traditional hiring of full-time employees

4 D a complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality

5 E the act of acquiring a new company in a distant location or another country in order to acquire higher market share or growth

(p 40) In 1999, Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company,

GlaxoSmithKline This is an example of a(n):

(p 42) When an organization undertakes a complete review

of its critical work processes to make them more efficient and to be able to deliver higher quality, it is engaging in:

(p 48) The relationship between employer and employee can

be thought of in terms of a(n) , a description of what an employee expects to contribute in an employment

relationship and what the employer will provide the

employee in exchange for those contributions Unlike a

written sales contract, this is not formally put into words

1. A employee covenant

2 B social agreement

3 C psychological contract

4 D employment bond

5 E explicit agreement

(p 45) Which of the following terms refers to a computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's

(p 44) Which of the following is the reason why more

organizations are looking overseas to hire talented people?

1. A Lack of technology in the U.S

2 B Lack of skilled labor in the U.S

3 C Poor quality of labor in the U.S

4 D Governmental pressure to do so

5 E Low cost of labor in foreign countries

(p 49) The new type of psychological contract has resulted

5 E job security.

(p 41) The HRM function during downsizing is to terminating the workers who:

1. A are less valuable in their performance

2 B have the least experience in the industry

3 C have spent the least amount of time with the organization

4 D are older than the other employees

5 E are being paid the highest salaries

(p 45) An Internet portal is used to:

1. A combine data from several sources into a single site

2 B consolidate different HR functions into a single location

3 C process all HR transactions at one time

4 D obtain insight into business trends

5 E improve business decisions

(p 50) _ are employed by a temporary agency; client organizations pay the agency for the services of these

(p 49) Which of the following is a disadvantage of the new psychological contract?

1. A It has resulted in reduced job security

2 B Companies have become less innovative

3 C Work schedules have become less flexible

4 D Employees have less control over how they work

5 E Training and development opportunities have reduced

(p 47) Which of the following is an implication of e-HRM for the HRM practice of analysis and design of work?

1. A Job openings can be posted online and candidates can apply for jobs online

2 B Online learning can bring training to employees anywhere, anytime

3 C Online simulations, including tests, videos, and e-mail, can measure job candidates' ability to deal with real-life business challenges

4 D Employees in geographically dispersed locations can work together in virtual teams using video, e-mail, and the Internet

5 E Employees can review salary and bonus information and seek information about and enroll in benefit plans

(p 47) If, as a plant manager, you entered the question "Can

we change working hours?" into the company's intranet search and received feedback on the company's policies regarding work hours, plus state and federal guidelines, summaries of relevant laws, model documents, and new reports concerning alternative work schedules, you would probably be using a(n):

1. A virtual team network

2 B performance management system

3 C business-to-business Internet service

4 D self-service system

5 E Internet portal

(p 44) When large U.S software companies like IBM and Microsoft open facilities in India to take advantage of the highly skilled labor available there at lower pay rates, they are engaging in:

3 C Shared service centers

4 D Business intelligence systems

5 E Electronic performance support systems

(p 42) As a method of downsizing, early-retirement

programs have been shown to be:

1. A humane

2 B linked to greater employee suffering and distress

3 C a better alternative to the "grenade" approach

4 D suited to distinguish clearly between good and poor performers

5 E by far the most effective

(p 47) A great deal of HR information is confidential and not suitable for posting on a Web site for everyone to see One solution is to set up e-HRM on , which is a network that uses Internet tools but limits access to authorized users in the organization

1. A a website

2 B an intranet

1. A The companies were founded by young people.

2 B The organization culture was based on policies and procedures

3 C Excessive funding from venture capitalists

4 D Heated competition from established organizations

5 E Lack of governmental support and legal costs

(p 47) A system in which employees have online access to information about HR issues and go online to enroll

themselves in programs and provide feedback through surveys is termed:

1. A electronic human resource management

1. A Scrutinizing balance sheets

2 B Evaluating the financial worth of the new company

3 C Developing competitively priced products

4 D Developing conflict resolution skills among employees

5 E Sustaining the brand image of the company

(p 45) Employees who take assignments in other countries are called:

1. A A messaging system used by HR managers to communicate with employees

2 B A display of how the company is performing on specific HR metrics

3 C A tool used to measure the profitability and growth rate of the organization

4 D A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute HR information

5 E A system used to store, analyze, and process the information regarding the employees of an organization

(p 44) The largest number of immigrants to the U.S

workforce are from: