94 organizations behavior structure processes 13th

44 Free Test Bank True – False Questions 16 Free Test Bank Free Text Questions 34 Free Test Bank Multiple Choice Questions (p 12) Two important aspects of organizational structure are job design and organizational design True False (p 19) Goal achievement isn't readily measurable for organizations that don't produce tangible outputs True False (p 21) Organizations, such as universities, not need to worry about output to survive True False (p 6) Groups within an organization have little impact on individual behavior True False (p 16) The planning function is used to determine who'll what and with whom, in order to achieve the desired end results True False (p 16) Planning focuses on a single activity: specifying where the organization is going True False (p 9) Learning to manage cultural diversity has become less important in recent years True False (p 11) Without effective leadership practices, instilling concern about quality is difficult, if not impossible True False (p 6) Middle managers must perform both leadership and follower roles True False (p 18) Effectiveness means essentially the same thing to all people True False (p 21) Systems theory emphasizes two important considerations: (1) an organization must be able to adapt to the demands of its environment to survive and (2) the organization must meet those demands True False (p 7) Communication and decision making are common organizational processes True False (p 15) Writers of the Classical School proposed that managerial work consists of distinct yet interrelated functions, which taken together constitute the managerial process True False (p 9) Managers increasingly work in an unpredictable economic environment True False (p 20) Systems theory can be used to describe the behavior of both individuals and groups True False (p 4) That people work in organizations, produce goods and services and contribute to society is a phenomenon limited to the United States True False (p 7) An organization chart shows the common processes within an organization, such as communication and decision making True False (p 20) All organizations acquire resources from the larger environment of which they're a part True False (p 18) The degree of commitment indicates the degree of effectiveness True False (p 22) An organization is considered effective to the extent that it satisfies the interests of the group controlling the least important resource True False (p 5) The study of organizational behavior isn't a discipline or a generally accepted science with an established theoretical foundation True False (p 11) Leaders exist within all organizations, regardless of its location or size True False (p 6) Today's workforce looks, thinks and acts very much like the workforce of the past True False (p 11) Very few people in U.S society are uncomfortable with the concept of power True False (p 23) The purpose of managers in organizations is to coordinate activities in order to achieve effectiveness True False (p 22) Each stakeholder or group of stakeholders expects the organization to behave in ways that benefit them True False (p 9) One of the most powerful influences on individual performance is an organization's reward system True False (p 8) Organizations invariably have a positive cultures, although the level of positive energy may rise and fall over time True False (p 13) Ethics play a major role in decision making because managerial decisions affect people's lives and wellbeing True False (p 8) Factors in the external environment have an influence on how an organization is structured True False (p 19) Obtaining consensus among managers as to their organization's specific goals is often the easiest part of the goal-setting process True False (p 12) Job design refers to the process by which managers specify the contents, methods and relationships of jobs to satisfy both organizational and individual requirements True False (p 15) Decisional role activities can include the manager making decisions about negotiations with the organization's constituencies True False (p 10) A reward system is limited to monetary rewards True False (p 9) Stakeholder theory attempts to explain and predict how individual behavior is aroused, sustained and stopped True False (p 9) Group performance is the foundation of organizational performance True False (p 14) If successfully achieving results, a group of chemists working alone on unrelated projects could be considered an effective group True False (p 22) Managers of an organization achieve effectiveness by identifying the more influential members of the most powerful coalitions and satisfying their needs True False (p 11) Managers derive their power from organizational sources only True False (p 9) Understanding individual behavior is critical for effective management True False (p 20) In the context of systems theory, the organization is one element of a number of elements acting independently True False (p 6) A person's behavior in any situation involves the interaction of that individual's personal characteristics and the characteristics of the situation True False (p 13) Managers seldom, if ever, get to make decisions involving the allocation of limited resources True False (p 10) Conflict among groups always results in benefits for the organization as a whole True False 34 Free Test Bank for Organizations Behavior Structure Processes 13th Edition by Gibson Multiple Choice Questions (p 4) Managing people effectively in organizations is the most essential ingredient for A Retaining a comfortable standard of living B Remaining one of the world's economic leaders C Improving the quality of life for all citizens D All of the choices are correct (p 17) The function involves day-today interactions between managers and their subordinates A Planning B Organizing C Leading D Controlling (p 19) The goal approach reflects all of the following except: A Achievement B Purposefulness C Rationality D Consistency (p 24) Major factors in determining individual and group behavior are task and _ relationships A Occupational B Authority C Hierarchy D External (p 21) The approach means achieving balance among the various parts of the system by satisfying the interests of the organization's constituency A Goal B Contingency C Systems D Stakeholder (p 7) The culture of an organization A Defines appropriate behavior and bonds B Motivates individuals C Governs the way a company processes information D All of the choices are correct (p 3) All of the following are stages that emerge in an effective global account manager (GAM) system except: A Embedded B Remote C Spring load D Beginner (p 18) The approach to defining and evaluating effectiveness is the oldest and most widely used evaluation approach A Goal B Contingency C Systems D Stakeholder (p 16) The organizing function involves designing the responsibility and authority of each individual job and A Establishing communication channels B Deciding which individuals will be assigned to these jobs C Determining which of these jobs will be grouped in specific departments D Aligning the jobs within the groups (p 11) is the ability to get someone to something you want done A Authority B Persuasion C Coercion D Power (p 8) Every organization must respond to A The needs of its customers or clients B Legal and political constraints C Economic changes D All of the choices are correct (p 20) The concept of the organization as a system that's related to a larger system introduces the importance of A Dependency B Feedback C Goal setting D Setting priorities (p 18) Employee selection and placement, materials inspection, performance evaluation and financial statement analysis are all activities that fall under the function A Planning B Organizing C Leading D Controlling (p 18) Managers judge as effective those employees who meet standards A Quality B Educational C Performance D All of the choices are correct (p 20) Systems theory stresses that every organizations is part of A The global system B An industry C A society D All of the choices are correct (p 14) An employee's effectiveness can be impacted by A Motivation levels B Attitude C Stress levels D Any or All of the choices are correct (p 16) Planning activities can be A Complex or simple B Implicit or explicit C Impersonal or personal D All of the choices are correct (p 13) When faced with making a choice among several alternatives, decision makers must consider what is A Ethical or unethical B Good or bad C Right or wrong D All of the choices are correct (p 19) Systems theorists propose that systems can be categorized by all of the following ways except: A Conceptual systems B Concrete systems C Monetary systems D Abstract systems (p 6) The basic idea of the approach is that there's no one best way to manage A Goal B Contingency C Systems D Stakeholder (p 8) All of the following are the result of a negative culture except: A Hindered behavior B Increased productivity C Disrupted group effectiveness D Hampered impact of a well-designed organization (p 15) Henry Mintzberg's study identified all of the following primary and overlapping managerial roles except: A Interpersonal B Decisional C Informational D Organizational (p 13) The quality of decision making in an organization depends on selecting proper goals and identifying a means for them A Documenting B Regulating C Communicating D Achieving (p 4) The United States became such a productive nation largely as the result of A Sound management practices and techniques B Trade embargoes C Governmental regulation D Its vast array of its natural resources (p 16) The organizing function includes all managerial activities that translate required, planned activities into a structure of A Tasks and authority B Groups and tasks C Goals and achievements D All of the choices are correct (p 12) An organization's structure is the _ pattern of activities and interrelationships among the various subunits of the organizations A Formal B Informal C Ad hoc D All of the choices are correct (p 7) Organizational processes are A Basic assumptions used by individuals and groups to deal with the organization and its environment B Appropriate behaviors within an organization C Activities that give life to the organization chart D The formal patterns of how an organization's people and jobs are grouped (p 14) All of the following are causes of group effectiveness except: A Norms B Attitude C Cohesiveness D Roles (p 5) A(n) is a coordinated unit consisting of at least two people who function to achieve a common goal A Informal group B Formal group C Organization D Work unit (p 10) Managers create work groups to A Make it easier to manage large groups of employees B Carry out assigned jobs and tasks C Instill a sense of competition D Make it easier to document workflow (p 11) The concepts of have been found to be inseparable A Power and quality B Competence and leadership C Quality and leadership D None of the above (p 18) The function includes activities that managers undertake to ensure that actual outcomes are consistent with planned outcomes A Planning B Organizing C Leading D Controlling (p 6) are a resource common to all organizations A People B Products C Raw materials D Customers (p 13) Organizational survival is related to management's ability to information A Receive B Transmit C Act on D All of the choices are correct 16 Free Test Bank for Organizations Behavior Structure Processes 13th Edition by Gibson Free Text Questions (p 21) An organization has two major categories of inputs What are they? Answer Given Human and natural resources (p 7) is the pattern of basic assumptions used by individuals and groups to deal with the organization and its environment Answer Given Culture (p 15) When does the necessity for managing arise? Answer Given The need for managing arises whenever work is specialized and undertaken by two or more persons (p 10) groups form around common interests and friendships Answer Given Informal (p 19) A is a grouping of elements that individually establish relationships with each other and that interact with their environment both as individuals and as a collective Answer Given system (p 10) As groups function and interact with other groups, each develops a unique set of characteristics, including structure, cohesiveness, roles, norms and processes In essence, each group creates its own Answer Given culture (p 8) Identify three competencies that a manager must have to be and remain effective Answer Given Any three of the following: intelligence, a systems orientation, interpersonal skills, flexibility, self-motivation Other answers may also be correct, such as technical ability (p 21) refers to information that reflects the outcome of an act or a series of acts by an individual, group or organization Answer Given Feedback (p 6) Why has the contingency approach grown in popularity? Answer Given Because research has shown that, given certain characteristics of a job and certain characteristics of the people doing the job, some management practices work better than others (p 16) The planning function includes two major tasks, the first being to define the ends to be achieved What is the second task? Answer Given Determining the appropriate means to achieve the defined ends (p 5) At the most basic level, why are organizations formed? Answer Given Organizations are formed to pursue accomplishments that can't be achieved by individuals acting alone (p 15) The nature of managerial work is to coordinate the work of individuals, groups and organizations by performing four management functions What are they? Answer Given Planning, organizing, leading and controlling (p 5) Identify three of the behavioral sciences that contributed to the basic framework and principles of the field of organizational behavior Answer Given Any three of the following: psychology, sociology, political science, cultural anthropology (p 5) According to the text, there are three levels of behavior: individual, and organizational Answer Given group (p 8) A firm's results in shared thoughts, feelings and talk about the organization Answer Given culture (p 8) Identify three symptoms of a negative work culture Answer Given Any three of the following: declining profits, declining quality, declining quantity, increased absenteeism, increased tardiness, negative employee attitudes Other answers may also be correct, such as employee turnover  ... True False 34 Free Test Bank for Organizations Behavior Structure Processes 13th Edition by Gibson Multiple Choice Questions (p 4) Managing people effectively in organizations is the most essential... B Transmit C Act on D All of the choices are correct 16 Free Test Bank for Organizations Behavior Structure Processes 13th Edition by Gibson Free Text Questions (p 21) An organization has two... study of organizational behavior isn't a discipline or a generally accepted science with an established theoretical foundation True False (p 11) Leaders exist within all organizations, regardless