Learning the English Improving effective you need to the job Kim Young-mi I Son Ki-pyo listening skills Practicing target language in real work situations English Communication for Your Career ©^; Audi^CD Included A ir Travel Tourism THƯ VIỆN ĐH NHA TRANG S NTV NHÀ XUẤT BẢN TỔNG HƠP Công ty TNHH THÀNH PHỐ HỒ CHÍ MINH Nhân Trí Việt Kim Young-mi - Bachelor’s Degree in English Language and Literature: The Catholic University of Korea Master’s Degree in TESOL: Pennsylvania State University, USA Ph.D Degree in English Language: Inha University, Korea English Professor at the Department of Airline Service Management, Inha Technical College, Korea Son Ki-pyo - Bachelor’s Degree in English Language and Literature Master’s Degree in American Literature Ph.D Degree in American Literature: Ajou University, Korea English Professor at the Department of Tourism English, Ansan College, Korea English Communication for Your Career Air Travel and Tourism Copyright © 2009 Kim Young-mi, Son Ki-pyo Published in Vietnam, 2010 This edition is published in Vietnam under a license Agreement between Darakwon Inc Korea and Nhan Tri Viet Co., Ltd Vietnam through Imprima Korea Agency, Korea All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the copyright owner English Communication for Your Career Air Travel andTourism Kim Young-mi Son Ki-pyo TRIWfJGBAI HOCNHATRAN6 j THU VPF.N 30023359 NT V NHA X U A T BAN TONG HOP Cong ty TNHH T H A N H PHO H6 CHI MINH Nhan Tri Viet Contents i KSB3331 H3EB3E1 m H5BHI U n i t 01 When Would You Like to Travel? U n it 02 I'd Like aWindow Seat 16 U n it 03 Would You Please FastenYour Seatbelt? 24 U n it Would You Like Something to Drink? 32 U n it 05 What's the Purpose of Your Visit? 40 U n it 06 My Baggage Is Missing 48 U n it 07 What Type of Room Would You Like? 56 U n it 08 I Have a Problem with the Bathroom 64 U n it 09 I'd Like to Rent a Car 72 U n i t 10 Are You Ready to Order? 80 U n i t 11 I Want to Buy Something Special 88 U n i t 12 Would You Recommend Some Good Places? 96 L is te n in g S c rip t A n s w e r Key www.nhantriviet.com 105 117 Goals Unit Topics Listening 01 When Would You Like to Travel? Flight Reservations How to reserve flight tickets Canceling Your Reservation Classes of Seats How to read tim es, dates, and phone numbers Special Meal Request Changing Your Reservation Purchasing a Ticket 02 I’d Like a Window Seat Flight Check-in How to assign a seat Wheelchair Service Seat Assignment How to tell time Excess Baggage Charge How to give directions Mileage Upgrade Pre-check-in Seat Assignment 03 Would You Please Fasten Your Seatbelt? Boarding 04 Would You Like Something to Drink? Meal Service 05 What’s the Purpose of Your Visit? 06 My Baggage Is Missing Reading Material Service in-Flight Shopping Immigration Customs Inspection Lost Baggage Describing Baggage How to get information from the flight information board Seatbelt How to guide passengers on board Changing Seats Changing Seats - Separated Passeng*rs Lavatory Information How to request in-flight Coffee Service m e a ls Meal S e rv ic e How to buy duty-free items Handling a Headset Problem How to fill out entry cards Handling a Sick Passenger How to communicate at Immigration and Customs Immigration Inspection Transit Passenger Information How to use the quantifier, much and many Terminal Information How to claim and find your lost baggage Baggage Claim Information How to fill out a lost baggage form Lost Baggage Customs Inspection Baggage Delayed Damaged Baggage How to describe the shapes and colors of your property www.nhantriviet.corr Unit 07 What Type of Room Would You Like? Topics Goals Listening Hotel Reservation How to reserve a hotel room No Rooms Available Changing Hotel Reservation How to check in at a hotel Changing a Reservation Smoking or Nonsmoking? Different Room Rates 08 Have a Problem with the Bathroom Com plaint and Request How to make complaints about hotel services Guest Room Equipment Checking-out How to ask questions about hotel services Asking to Keep Baggage Making Complaints About Hotel Services Correcting Mistakes How to request a wake-up call How to check out 09 I’d Like to Rent a Car Renting a Car How to rent a car Making a Reservation Getting Lost in the City How to ask for directions Gasoline Charge Asking for Directions Insurance Policy 10 Are You Ready to Order? 11.1 Want to Buy Something Special 12 Would You Recommend Some Good Places? Being Seated and Served How to order meals and drinks No Tables Are Available at the Moment Ordering Meals How to make complaints The Waiter Took the Order Incorrectly How to pay the bill There’s a Mistake on the Bill Buying at a Clothes Shop How to get help from a salesperson Price Bargaining Getting a Refund How to ask about goods in different sizes, styles, and colors Getting Help from a Salesperson A Trip to the Statue of Liberty How to describe and recommend tourist spots Admission Fee Helicopter Tour How to ask for information about sightseeing Where Is the Gift Shop Here? www.nhantriviet.com My Steak Is Too Rare Asking for Information Payment Method Asking Someone to Take a Picture of You Theater Ticket Reservation 01 VYltóii VYüiiitl Y ou , n l le arn *- l e s s o n y ° w il L illy i ü 'Ü K iy y J? t V U re s e ñ e fl»9W ^ a n d p * ° " e m )" * ers ©"The names Give It a Try A Look at the corporate logos of some international airlines Match the logos with the nations in the box Korea Japan Malaysia USA China Canada France United Kingdom Netherlands Singapore Germany United Arab Emirates AIMA S in G A P O R E A IR L in È S B R ITIS H AIRWAYS ) ( ) ) ( •••• KLM ) K5 REAM A IR ( / / Lufthansa ) ( ) 10 ( 4- 12 CHINA SOUTHERN ASIANA AIRLINES ) ( Ask and answer the questions with your partner ( J(ị ỉ - A Delta Air Travel and Tourism % 4 -4 - Emirates ) ( I would like to go/travel/visit www.nhantriviet.com Vocabulary Fill in each blank with a suitable word from the box agent departure round-trip available confirm airfare reservation destination passengers prefer Use a travel to reserve cheap holidays and flights There is a delay in the Id like to book a Tickets are still _ for Friday, March 11 Id like t o _ my reservation on Flight 723 W hat is the cheapest Can I change m y _ to a different date? Sydney is the most popular tourist All 10 I of our plane ticket, please from Seoul to Chicago? in Australia must have a valid passport and other travel docum ents at all times Singapore Airlines because of their excellent service SSQ2S33Q1 Warm-up Listening Listen to the dialogue and choose T(true) or F(false) T F The passenger is going to New York □ □ He wishes to travel on Thursday, March 11 □ □ He prefers a business class seat □ □ The flight departs from Incheon at 7:00 PM □ □ The flight arrives in New York at 1:30 PM □ □ www.nhantriviet.com 01 When Would You Like to Travel? S5GZ53E3 Conversation ■ Listen to the dialogue and practice it with your partner Flight Reservations Agent: G ood m orning, Koreana A ir Reservations How m ay I help you? Passenger: I w ould like to make a reservation for a flight to New York Are there any seats available? Agent: W hen w ould you like to travel? Passenger: Well, next Tuesday, M arch 11 Agent: O ne m om ent, please Let m e check for you Practice th e conversation w ith your p artn er Use the inform ation in the box below Substitution Drill A: Good morning, Reservations How may I help you? B: I would like to make a reservation for a flight to Are there any seats available? A: When would you like to travel? B: Well, A: , Qn$ rpotn^nt, pjeejse, L.et.m.e qh^cl^, fpr you , 10 Airline Destination Departure Delta Airlines Vancouver January 21 Asiana Airlines Paris February Air China London August 23 Air France Rome September 14 United Airlines Tokyo October Singapore Airlines Hong Kong November 16 Air Travel and Tourism ww.nhantriviet.com Build-up Activities A Write the following dates circled in red Ma y 10 11 12 13 14 15 16 17 11 18 19 20 21 22 23 24 18 19 20 21 25 26 27 28 29 30 31 25 26 27 28 29 30 31 © 10 11 12 13 14 15 16 17 11 © 10 © 10 12 13 14 15 16 17 11 12 13 14 15 16 17 7 10 25 26 27 28 29 30 6 18 19 20 21 22 23 24 22 23 24 OCTOBER JUNE SEPTEMBER B MARCH DECEMBER (§> 11 12 13 14 15 16 17 18 19 20 21 22 23 24 12 13 14 15 © 17 18 19 20 21 22 23 24 25 (26) 27 28 29 30 25 26 27 28 29 30 31 25 26 27 28 29 30 31 18 19 20 21 22 23 24 Work with your partner Take turns asking and answering the following questions A: W hat is the most im p o rta nt day of the year fo r you? B: It's Christmas It's on December 25 every year A: W hy is it so im portant to you? B: It's im p o rta nt because I get to spend lots of tim e w ith my fam ily A: W hat is the most im portant day of the year for you? B: Its _ A: Why is it so im portant to you? B: Its im portant because _ WWW.nhantriviet.com 01 When Would You Like to Travel? 11 Concierge: No problem Take this tag with you Then give it to us when you return L) C o r r e c tin g M is ta k e s Guest: Rental Clerk: Yes Could I have your driver’s license and a credit card, please? Receptionist: Here's your bill, Mr Yang Guest: Um I think there're some mistakes on my bill Could you please explain this item? Receptionist: Let me check It’s your international call charge Guest: Really? I didn’t make any overseas calls in my room Receptionist: Did you ever use the fax machine in the busi ness center? Guest: IJNITJ9 C o nversation G e t t in g L o s t in t h e C it y Tourist: Excuse me Officer Can you help me? Police: Sure What can I for you? Tourist: I have no idea where I am Police: You are on 5th Avenue Can you see Rock efeller Center over there? Tourist: Yes, I can Could you please tell me how to get to Times Square? Police: Sure Go down this street until you see the New York Library Tourist: Okay Then what should I do? Police: Turn right and go about two blocks You can find Times Square there You can't miss it No Receptionist: I am sorry for the trouble I'll check it for you again I'll go with the car over there It is $787 per week, right? I’d Like to Rent a Car Listening Practice Warm-up Listening A M a k in g a R e s e r v a tio n Guest: Excuse me I'd like to rent a car What kind of cars you have? Clerk: Here's a brochure for you We have all types and classes of cars you can choose from How many people are with you? Guest: Clerk: including me I want a minivan which has enough room Don't worry about it All our cars are brandnew ones You'll like yours Clerk: Good morning, Abiz Car Rental How may I help you? Tourist: I'd like to rent a car tomorrow morning Clerk: What type of car would you like? Tourist: A minivan, please Clerk: I ’m very sorry There are no minivans available tomorrow Tourist: How about an S U V then? That's available tomorrow Guest: I hope so By the way, what is the weekly rate for a minivan with full-coverage insurance? Clerk: Clerk: Our rates start at $625 a week B G a s o lin e C h a r g e Guest: Oh, that’s quite expensive Are there any other choices? Conversation R e n t in g a C a r Guest: Excuse me I ’d like to rent a car What kind of cars you have? Tourist: Do I have to pay for gas? Clerk: No, your car is full of gas now Tourist: Then I have to fill her up before I return? Clerk: That's right If you don't fill up the tank, you'll have to pay an extra gas charge Tourist: How much is the charge? Rental Clerk: Here’s a brochure We have all types of cars How many people are with you? Clerk: We charge $3.50 per gallon It’s a little higher than the pump price Guest: Tourist: A little? It's almost double the pump price There are of us I want a full-size car that is safe and comfortable C A s k i n g f o r D ir e c tio n s Rental Clerk: All our cars are brand-new ones You'll like yours Tourist: Excuse me How can I get to the library? Guest: Official: Go straight ahead, and turn right at the second traffic light Official: The post office will be on your left The library is next to it Tourist: Thank you very much I hope so What is the weekly rate for a fullsize car with full-coverage insurance? Rental Clerk: Our rates start at $585 a week That includes unlimited mileage and a full-coverage insur ance plan www.nhantriviet.com Listening Script 113 D Conversation In s u r a n c e P o lic y O r d e r i n g M e a ls Tourist: Do I have to purchase an insurance policy? Waitress: Are you ready to order, sir? Clerk: Don't you have your own auto policy? Guest: Let’s see I'll have the New York steak Tourist: No, I don't Waitress: How would you like your steak, sir? Clerk: We have options for insurance coverage A loss damage waiver mainly covers the damage done to the vehicles Personal accident insur ance covers body injuries And a liability insur ance supplement extends your own liability insurance coverage Guest: Medium, please Waitress: Would you like soup or salad? Guest: I’ll take the soup What is the soup of the day? Waitress: We have clam chowder and spicy chicken soup, sir Tourist: What is the rate for the personal accident insurance option? Guest: Okay I will take the clam chowder Clerk: It’s $5.50 per day for personal accident insur ance Listening Practice UNIT 10 A N o T a b le s A r e A v a ila b le at th e M o m e n t Are You Ready to Order? Warm-up Listening Waiter: Good evening Do you have a reservation? Guest: No, I don't Do you have a table for three now? Waiter: I'm very sorry All the tables are taken at the moment Guest: How long I have to wait for one? Waiter: Around 30 minutes Guest: Thanks I think I ’ll try another place Waitress: Good evening Welcome to Som Sack’s Guest: Hello I reserved a table for four for six o’clock The name is Roland Waitress: Ah, yes, Mr Roland A table for four at six Would you like smoking or nonsmoking? Guest: Excuse me Guest: Smoking seats, please Waitress: Yes, sir Is there anything wrong, sir? Waitress: All right Let me show you to your table, Mr Roland This way, please Guest: My steak is too rare It is supposed to be me dium Guest: Thank you Waitress: Waitress: Here is your menu Today’s specials are green curry and ginger chicken Would you like to order a drink first? I'm sorry, sir I'll take it back to the kitchen and bring you another one Anything else? Guest: Can I get some more water? Guests Waitress: Sure *We’li have a*ccuple*of*beerr>, please * I'll be back soon with your drink Then I will take your order Conversation B e in g S e a te d a n d S e r v e d B M y S te a k Is T o o R a re Sure Waitress: 4 C 4 4 4 4 4 4 4 4 4 Guest: Excuse me Waiter: Yes What can I dofor you? Guest: I didn’t order thissalad the day I ordered the soup of Good evening Welcome to Tom’s Restaurant Do you have a reservation? Waiter: Guest: Hello I reserved a table for two for six o’clock The name is Martin Guest: Waitress: Ah, yes, Mr Martin A table for two at six in the nonsmoking section Let me show you to your table Mr Martin This way, please Guest: May I have the bill, please? Guest: Thank you Waiter: Yes, of course Here you are Waitress: Here is your menu Would you like to order a drink first? Guest: Excuse me What’s this on the bill? Waiter: It’s for your dessert Guest: Sure I ’ll have a bottle of beer, please Guest: I didn't have any dessert Waitress: I'll be back soon with your drink Then I will take your order Waiter: I'm very sorry I'll correct it right away Waitress: 114 Air Travel and Tourism D T h e W a iter T o o k th e O r d e r In c o r r e c tly I'm sorry for the mistake I ’ll be back soon with your order Thank you T h e r e 's a M is ta k e o n th e B ill www.nhantriviet.com unit 11 I Want to Buy Something Special Warm-up Listening Salesperson: Can I help you find something, ma'am? Customer: Yes, you have jeans in size 26? Salesperson: Certainly They're over here Customer: Do you have them in any other colors? Salesperson: Yes, we have them in black, navy blue, dark Customer: Here they are Sorry for that Salesclerk: No problem Listening Practice A P r ic e B a r g a in in g Customer: Salesperson: Let me see the price tag It is 189 dollars Customer: green, and charcoal gray Customer: Can I try on these blue jeans, please? Salesperson: Sure The fitting rooms are over there Customer: Customer: Customer: Customer: Okay I'll look around at some other places then Salesperson: Wait a minute! How much were you looking at spending? 100 dollars! That’s a little expensive Salesperson: Well, they are on sale now If you buy one, you Can you give me a discount? This is out of my price range Salesperson: Sorry We not bargain Our prices are fixed How much are they? Salesperson: Normally they are 100 dollars How much is this bag? B A s k i n g f o r In fo r m a tio n can get another one free Customer: Wow That’s a real bargain I’ ll take the black one and the navy blue one Excuse me Can you tell me where I can buy some souvenirs? Pedestrian: Well, there are some nice gift shops on Lincoln Street It's about a five-minute walk from here Customer: What are their business hours? Pedestrian: They are open from 9:00 AM to 8:00 PM Conversation B u y i n g a t a C l o t h e s S h o p Salesclerk: Excuse me Can help you? Customer: Yes, I need a present for my parents Salesclerk: Do you have anything in mind? Customer: I can't decide But I want to buy something special Salesclerk: How about these T-shirts? They are very popu lar Customer: Do you have them in any other colors? Salesclerk: Certainly We have them in white, black, light blue, and red Salesperson: Absolutely gorgeous! Customer: Are they on sale now? D Salesclerk: Yes, they are 50 percent off the regular price Customer: Customer: That's a real bargain I'll take the white one for my mom and the light blue one for my dad Salesperson: One hundred and twenty-five dollars and sev Conversation Customer: G e ttin g H e lp f r o m a S a le s p e r s o n this summer Customer: Yes, like the style Can I try these on? Salesperson: Sure The fitting room is in the back of the store Customer: How I look in these shorts? P a y m en t M e th o d Could you gift-wrap it, please? What is the total? enty-five cents, including tax Is that cash or credit card? G e t t in g a R e f u n d Excuse me May I get a refund on these san dals, please? I bought them yesterday Salesclerk: Is something wrong with them? Customer: Yes I like the color, but they don’t fit very well Salesclerk: Would you like to exchange them for a differ ent size? Customer: No The problem is not the size but the shape I’d like to get a refund Salesclerk: C Salesperson: How about these shorts? They are very popular Sure I need your receipt and credit card www.nhantriviet.com Customer: Do you accept VISA? Salesperson: Sure u n i t 12 Would You Recommend Some Good Places? Warm-up Listening Tourist: Excuse me Can you recommend the best places to visit in London? Listening Script 115 Listening Practice Well, London has many great places There are palaces, theaters, shopping streets, parks, and museums What are you interested in? A Tourist: How much is the admission fee? Tourist: Well, how about parks? I’d like to visit some famous parks Official: Official: Actually, there are many famous parks in Lon don Look at this map Green Park, St James Park, Hyde Park, and Kensington Gardens are in the center of the city It’s twenty dollars for adults and 10 dollars for students with a student ID And children under twelve get in for free Tourist: Two adults and one child, please Official: Here are your tickets and change Tourist: How can I get to Green Park? B A s k i n g S o m e o n e to T a k e a P ic tu r e f o r Y o u Official: It is a ten-minute walk from here Then you can either walk or take the tube or a bus to reach the other parks Woman: Excuse me Would you please take a picture for us? Man: Sure Which button should I press? Tourist: Thank you so much Woman: This one Press it until you hear the click Official: You’re welcome Have a nice day Man: Okay Say, “Cheese." One, two, three! Official: Conversation A d m is s io n F e e C W h e r e Is th e G i f t S h o p H e r e ? A T r ip to t h e S t a t u e o f L i b e r t y Excuse me I want to see some sights in New York Tourist: Excuse me Can I take a picture here? Security: Sorry Taking pictures is not allowed here Official: This brochure will help you Tourist: Tourist: Thank you Would you recommend some good places? Oh, I see One more question, please Where is the gift shop here? Security: Let me show you a few here in the brochure The Statue of Liberty is good to visit in the morning Or here Look You shouldn’t miss the Empire State Building, Times Square, Broadway, and Wall Street The museum shops are located on the first and second floors near the main entrance You can buy souvenirs there Tourist: Thank you Is this brochure free? Security: Yes, it is Tourist : How can I get to the Statue of Liberty? D T h e a te r T ic k e t R e s e r v a tio n Official: You can take the ferry to Liberty Island Tourist: How long does the whole trip take? Official: It takes around three or four hours Tourist: Official: 4 4 « 4 Conversation 4 4 4 4 4 4 4 Tourist: 4 H e lic o p te r T o u r Clerk: Can I help you? Tourist: Yes, please I'd like to get some information about the helicopter tour Clerk: Certainly What would you like to know? Tourist: First of all, how much does it cost? Clerk: It depends on the duration A l()~l 2-minute tour will cost around 120 dollars Tourist: What does that include? Clerk: It includes souvenir photos, a security fee, an insurance fee, and tax Tourist: I see Where should I go to take the helicopter? Clerk: They will pick you up at your hotel if you make a reservation 116 Air Travel and Tourism I'd like to reserve two tickets to the P h a n to m for Sunday night o f th e O p e r a Clerk: What seats would you like? Tourist: Balcony seats, please 4Clèrk4 4 'Sdrry No*se*ats* ate left ifi the baicdny But there are some seats available in the front row stalls Tourist: Is there a student discount? Clerk: Yes, tickets are 25% off with a student ID www.nhantriviet.com www.nhaintriviet.com 117 Answer Key u n i t 01 When Would You Like to Travel? B I He requested a vegetarian meal she asked for his reservation number Give It a Try The number was 953598 Japan United Kingdom Singapore USA C Japan Netherlands Korea Germany France 11 Korea ® ® d) ® ® (D © D 10 China l F F 12 United Arab Emirates T F C h e c k It Out Vocabulary agent departure A round-trip available make a reservation address confirm airfare prefer available reservation destination help cash check confirmed 10 prefer passengers 10 would flight W arm -up Listening T F T T T B It’s a round-trip ticket It’s 723WP25M Build-up Activities KOREANA Air A 19:00 local time the fifth of March (March fifth) On April 12 the ninth of May (May ninth) the third of June (June third) the twteniy-’sixth'of September CSe#pt£rriber twetity-sixrh)* u n ît o2 d LiKe a Window Seat the sixteenth of October (October sixteenth) the tenth of December (December tenth) Give It a Try A Build-up Activities baggage tag passport A suitcase boarding pass carousel cart I signature address name passport telephone number ID Vocabulary B 1.® 2.® ® © Listening Practice A baggage claim expiration aisle delay boarding currency excess baggage assignment 10 prohibited W arm -up Listening may, cancel, minute 118 © passport Air Travel and Tourism l.T T F T F www.nhantriviet.com Build-up Activities took off fasten A aboard 10 belongings next to between in front of across from on the second floor W arm -up Listening l.F F F T T B It is going to New York Build-up Activities It departs at 17:30 A It leaves from Gate 11 shut the window shade It starts boarding at 17:00 put your bag in the overhead bin return your seat to the upright position Listening Practice fasten your seatbelt A turn off your cell phone reservation, flight number, ready, on board B B attention The weight limit is 32kg boarding Because the baggage is over the weight limit The excess baggage charge is $80 economy-class row passengers C ©®©©©@ Build-up Activities D l.T F F F C h e ck It Out A A l.T F F T B ® 2.® @ 5.® May on time check in aisle upstairs boarding Listening Practice excess get an upgrade A need 10 if fasten, pull, mind B B Put them in their luggage The passenger asks to change his seat Carry them in a plastic bag Yes, he will Medications and baby foods They are located in the back of the cabin C ® ® (D ® (D u nit 03 Would You Please Fasten Your Seatbelt? D l.F T F Vocabulary l overhead bin mind status help, with run out of popular www.nhantriviet.com C h e ck It Out A fasten mind together like to Answer Key 119 to the right upright position that with keep 10 have Yes, the passenger did C ®@®(D B D 1.® ® ® © ® F T T C h e c k It Out A u n it 04 Would You Like Something to Drink? Give It a Try A children’s meal infant meal vegetarian meal Hindu meal children’s in prefer enjoy That accept finished check working 10 duty-free Muslim meal u n it Vocabulary operates cabin crew device headphones vegetarians accept, accept medicine airsickness change 05 What’s the Purpose of Your Visit? Give It a Try A l.® 2.® 3.® ® 5.® ® 1.® ® ® ® ® 10 delicious B Warm-up Listening l.T F T T F Vocabulary Build-up Activities 1 connect purpose B homestay restricted I.® 2.® @ declare Immigration ® ® 6.® carousel inspection customs 10 carry Build-up Activities W arm -up Listening A I Won United Kingdom l.T F Peso Yuan T T Euro Japan Thailand F Build-up Activities A A I’m sorry, but taking photos is not allowed here (I’m sorry, but you are not allowed to take photos here.) Would, have, cream Would you let me know your final destination? Listening Practice I’m afraid the flight is delayed B Would you open your suitcase? The cabin crew wants to know if the passenger has finished his meal Could you wait on the yellow line, please? The cabin crew will take away the meal tray Look into the camera, please (Would you look into the camera?) 120 Air Travel and Tourism www.nhantriviet.com inconvenience B l.F T T F 10 official F Warm-up Listening Build-up Activities l.F T F F T A How many How much Build-up Activities How many How much A How much How many 1.® 2.® © ® 3.® Listening Practice A Listening Practice forms, index finger, look into, Hold, finished A pick up, arrive on, traveling carousel B B His baggage is delayed (He did not receive his baggage yet.) The passenger is going to Orlando No, she didn’t It leaves at 8:30 PM His address and contact number C On the property irregularity form (D©(D(D(D C D ® ® ®