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Xem thêm: Using english in communicating with foreigners in reception department at monaco hotel
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TABLE OF CONTENTS
ACKNOWLEDGEMENT
CHAPER I : INTRODUCTION
I. Rationale:
II. Aim of study
III. Scope
IV. Methodology
V. Theoretical background
V.1.Communication
V.2.Communication in English
CHAPER2: FINDING AND DISCUSSION
2.1.General information about Monaco Hotel
2.1.1 Location
2.1.2.The establishment and development
2.1.3. The organization structure of Monaco Hotel
2.1.4. Some services of Monaco Hotel
2.1.5. The accommoodation of Monaco Hotel
2.2.General introduction about the reception department
2.2.1. Staff reception
2.2.2. Function
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