Art of helping slides

The Helping Process Helper: Responding Initiating Helpee: Exploring (Insight) Acting (Action) Copyright © 2010, HRD Pre Phases of Intrapersonal Processing Exploring Understanding Feedback Copyright © 2010, HRD Pre Acting Phases of Helping Helper: PREA I R II P III I Helpee: I E U A Feedback Copyright © 2010, HRD Pre Levels of Helping 5.0 4.0 3.0 2.0 1.0 Initiating Personalizing Responding Attending Nonattending Copyright © 2010, HRD Pre Spiral of Learning EUA EUA EUA Copyright © 2010, HRD Pre Spiral of Helping ARPI ARPI ARPI Copyright © 2010, HRD Pre Attending Skills HELPEE INVOLVED Listening Recall themes Recall expressions Focus on helpee and content Suspend judgment Have a reason for listening Observing Infer energy, feeling, and readiness Observe appearance and behavior Attending Personally Make eye contact Lean Square Preparing for Attending Prepare helpers Prepare context Prepare helpees Copyright © 2010, HRD Pre Responding Skills HELPEE EXPLORATION Responding to Meaning Responding interchangeable Capture content and feeling Responding to Feeling Answer the empathy question Ask the empathy question Responding to Content Paraphrase Recall 5WH Copyright © 2010, HRD Pre Personalizing Skills HELPEE UNDERSTANDING Personalizing Feelings Personalizing Goals Specify assets Internalize assets Conceptualize assets Personalizing Problems Specify deficits Internalize deficits Conceptualize deficits Personalizing Meaning Personalize assumptions Personalize implications Identify common themes Interchangeable Base Copyright © 2010, HRD Pre Initiating Skills HELPEE ACTING Check Steps Complete After check step During check step Before check step Prepared for Implementation of Steps Revise Rehearse Review Schedules and Reinforcements Designed Reinforce positively and negatively Determine starting and finishing times Program Developed Develop substeps Develop intermediate steps Develop initial step Goal Defined Define standards Define 5WH Copyright © 2010, HRD Pre Recycling the Helping Skills Recycling Helping Recycling Acting Plan check steps Prepare to implement steps Design schedule and reinforcements Develop programs Define goals Recycling Understanding Personalize feelings Personalize goals Personalize problems Personalize meaning Interchangeable base Recycling Exploration Respond to meaning Respond to feeling Respond to content Recycling Involvement Listen Observe Attend personally Prepare for attending Copyright © 2010, HRD Pre [...]...Recycling the Helping Skills Recycling Helping Recycling Acting Plan check steps Prepare to implement steps Design schedule and reinforcements Develop programs Define goals Recycling Understanding Personalize feelings Personalize ... Levels of Helping 5.0 4.0 3.0 2.0 1.0 Initiating Personalizing Responding Attending Nonattending Copyright © 2010, HRD Pre Spiral of Learning EUA EUA EUA Copyright © 2010, HRD Pre Spiral of Helping. ..Phases of Intrapersonal Processing Exploring Understanding Feedback Copyright © 2010, HRD Pre Acting Phases of Helping Helper: PREA I R II P III I Helpee:... check step Prepared for Implementation of Steps Revise Rehearse Review Schedules and Reinforcements Designed Reinforce positively and negatively Determine starting and finishing times Program Developed