RESEARCH ABOUT FACTORS INFLUENCING THE OVERALL JOB SATISFACTION OF EMPLOYEES AT AMERICAN POLYTECHNIC COLLEGE

MASTER OF BUSINESS ADMINISTRATION INTERNATIONAL PROGRAM  RESEARCH PROJECT (BMBR5103) RESEARCH ABOUT FACTORS INFLUENCING THE OVERALL JOB SATISFACTION OF EMPLOYEES AT AMERICAN POLYTECHNIC COLLEGE STUDENT’S FULL NAME : HUYNH QUOC MINH CHAU STUDENT ID : CGS 00019369 INTAKE : MARCH 2015 ADVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) JULY 2016 ADVISOR’S ASSESSMENT ACKNOWLEDGMENTS ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… To acknowledge the assistance of some individuals I show deep respects ………………………………………………………………………………………………………… to what ………………………………………………………………………………………………………… they have already contributed to this paper simply because without their guidance ………………………………………………………………………………………………………… and understanding this research should not have been finished with flying colors ………………………………………………………………………………………………………… Firstly, I am grateful to my advisor DBA Khai Nguyen His time, commitment, ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… and moreover his constant encouragement were the major factors contributing and ………………………………………………………………………………………………………… creating inspiration and motivation for me to fulfill the paper ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Thanks to the board of managers and all employees of American Polytechnic ………………………………………………………………………………………………………… College for their precious time and efforts to collect data for this thesis ………………………………………………………………………………………………………… I long for sending my sincerest and deepest gratitude to my family and all of my ADVISOR’S SIGNATURE sweet friends for their encouragement, and great support (August 2016) Huynh Quoc Minh Chau Student NGUYEN THE KHAI (DBA) CONTENTS CHAPTER 1: INTRODUCTION 1.1 Problem statement The establishment & developmental process of American Polytechnic College Organization structure Training Programs 1.2 Research Objectives 1.3 Scope and Methodology of Research 10 1.4 Significance, limitations and future researches 11 1.5 Research structure 11 CHAPTER 2: LITERATURE REVIEW 2.1 Job satisfaction and job motivation 13 13 2.1.1 Definition of job satisfaction 13 2.1.2 Job satisfaction and job motivation 13 2.2 Theories of Job Satisfaction 13 2.2.1 Maslow’s theory 14 2.2.2 Alderfer’s theory 15 2.2.3 Herzberg’s theory 17 2.2.4 McClelland’s theory 20 2.2.5 Summary 21 CHAPTER 3: RESEARCH MODEL AND HYPOTHESES 23 3.1 Research Model 23 3.2 Research Hypotheses 23 3.2.1 Satisfaction with my supervisor 23 3.2.2 Employee satisfaction with influence and ownership 24 3.2.3 Occupational stress scale 24 3.2.4 Satisfaction with work schedule flexibility 25 CHAPTER 4: RESEARCH METHODS 26 4.1 Research Design 26 4.2 Research methods 26 4.2.1 Satisfaction with my superior 26 4.2.2 Employee satisfaction with influence and ownership 28 4.2.3 Occupational stress scale 30 4.2.4 Satisfaction with work schedule flexibility 32 4.3 Data Analysis and Report 33 4.3.1 Demographic characteristics of the respondents 35 4.3.2 Reliability analysis 36 4.3.3 Descriptive analysis 39 4.3.4 Correlation of all variables statistics 41 4.3.5 Hypothesis testing 42 CHAPTER 5: DISCUSSION AND CONCLUSIONS 47 5.1 Discussion 47 5.1.1 Recommendations for satisfaction with my superior 47 5.1.2 Recommendations for employee satisfaction with influence 47 and ownership 5.1.3 Recommendations for occupational stress scale 47 5.1.4 Recommendations for satisfaction with work schedule flexibility 48 5.2 Limitation of Study 48 5.3 Conclusions 49 APPENDIX 50 REFERENCES 60 CHAPTER 1: INTRODUCTION 1.1 Problem statement: Now, as global competition, the integration of the companies, big corporations, the organizational restructuring, and technology changes quickly So each person has the choices to develop their career Career satisfaction is idiosyncratic assessment of each individual in their career, and are viewed as a key indicator of the success of your career (Abele, Spurk & Volmer, 2011; Boudreau, Boswell & Judge, 2001; Judge, Cable, Boudreau, & Bretz, 1995; Ng et al., 2005) That is an evaluation each individual's progress toward the goals that relate to your career (income, experience, achievement, development) Today, organizations are increasingly conscious of the development staff, make the commitment, provides opportunities, facilitate learning, so that employees with the college, build loyalty This as a long term commitment between individuals and companies about loyalty, cohesive and accountable to work in Exchange for job stability, career development, training, and promotion opportunities (Feldman, 2000) This is the mutual investments between individual and organization in a long term The diversity of career goals that lead to the development of each individual is different When success in careers is consider subjective, psychological and perceptions of each person, the organization will be very difficult to meet and develop opportunities (Feldman, 2000; Hall, 2002) Previous studies focused towards satisfaction in a career directly related to success in your career But the recent research demonstrates an increasing emphasis on peoples subjective evaluations of their career (Ng et al., 2005; Savickas, 1995) Therefore, organizations must link the development of his college's benefits with the development of employee benefits The staff in a long time with an organization will bring stability and sustainable development Therefore, enterprises must create a favorable environment for employee’s development, helping them realize the work Besides, employees need to recognize the right of his career and have long term goals, clearly Therefore, these factors will affect the career satisfaction of personal? That factors come from organizations or their own personal? How is factors impact to career satisfaction? Based on previous studies, this research give factors impact to career satisfaction and that factors and may answer the question why some people not success in career but they satisfaction with their career THE ESTABLISHMENT AND DEVELOPMENTAL PROCESS OF AMERICAN POLYTECHNIC COLLEGE American Polytechnic College (APC), one of the oldest colleges and most prestigious in Vietnam and known as VATC before, built and invested by US experts and Vietnam Vietnamese American Vocational Training College Training VATC Colleges and Intermediate levels in the same system with the American English Language Center Vietnam VATC - 30/07/2007 with the achievements in education and training, the Ministry of Labour Invalids and Social Welfare to allow the center to upgrade from English into VIETNAMESE AMERICAN COLLEGE OF PROFESSIONAL VATC Headquartered at 21 Le Quy Don Street, District 3, HCMC Ho Chi Minh Experiencing the period of formation and development, the system of Vietnamese American Vocational Training College VATC expanded network of over 13 branches in many provinces and cities nationwide The number of college students has increased every year schools and to date has reached over 5,000 Memorable milestones: - In 2000, VATC signed cooperation with the University of Cambridge (UK) English language teaching programs and training rank College Cambridge International Examination program (CIE) - Since 2003, the official training and college degree program affiliated with the University of Cambridge (UK) - 30/07/2007, upgrading from the school system to school system with functions Job College Job Training Colleges and Intermediate and officially changed its name from the Vietnamese American Training Schools into Colleges Vietnamese American vocational VATC - 24/11/2007, VATC signed a Cooperation Agreement with the University of Broward (BC), United States, training programs under the credit system to obtain a Degree College of Information Technology industries, Business Administration, Hospitality and Tourism management VATC becomes the only international partner of Broward in Vietnam - In early 2009, Vietnamese American Vocational Training College official VATC invested and managed 100% by Blackhorse Group (USA) - 1/10/2009, VATC training signed cooperation programs with the College of Foreign Languages Faculty Training Institute Australasian-ATA (Australia) - Continuous two consecutive years 2009 and 2010, Vietnamese American Vocational Training College VATC honored to receive the Golden Dragon Award - awards voted enterprises invested abroad have made important contributions to the development of Vietnam economy - With the criterion: "The quality of training is priority No 1," Vietnamese American Vocational Training College VATC investment focus on systems of modern facilities and standards to ensure that students always have access VATC advanced technology in the world In addition, faculty experience and enthusiasm in the Vietnamese American Vocational Training College VATC are graduates from prestigious universities at home and abroad such as the University of California (USA), National University (Australia), RMIT University (Australia), University of Innotech France (France), University of Waterloo (Canada), Nanyang Technological University (Singapore), University of Ulsan (Korea), Asian Institute of technology (AIT) the morning teaching methods created to help students quickly acquire knowledge and proficiency skills in practice To help students practice skills early career, VATC trying to create conditions for students to get acquainted with the reality while still in school by distributing nearly 70% of total training time for the hours of practice In addition, the school has links with businesses so that students can practice and conditions is set at now This creates tremendous advantages for students as experience was gained from the application of what was learned immediately into practice Practical experience since then also more 52 PART 3: EMPLOYEE SATISFACTION WITH INFLUENCE AND OWNERSHIP (ESWIAO) The first perspective that the relationship between satisfaction and productivity can be summarized by saying "happy workers are workers with high productivity." However, if there are additional factors influence the relationship as positive For example, employees who work more productive if not pressured or controlled by external factors For each statement, please circle one of the numbers from to due to convention: = workers have no say, = workers receive information, = workers are asked for their opinion, = workers decide with management and = workers decide alone 53 ESOP satisfaction subscale: = completely disagree, = moderately disagree, = slightly agree, = moderately agree, = completely agree 54 PART 4: OCCUPATIONAL STRESS SCALE (OSS) Stress is an integrated biological response - psychology - social events are considered harmful and require the coping skills of the applicants The following propositions will be able to that For each statement, please circle one of the numbers from to due to convention: = not at all, = rarely, = sometimes, = rather often, = nearly all the time How often are you bothered by each of the following in your works? How often are you bothered by each of the following in your work? 55 How often are you bothered by each of the following in your work? How often are you bothered by each of the following in your work? Workload: For each statement, please circle one of the numbers from to due to convention: = never, = rarely, = sometimes, = fairly often, = very often 56 PART 5: SATISFACTION WITH WORK SCHEDULE FLEXIBILITY (SWWSF) Most surveys show that the main cause of pride and satisfaction where employees feel that their labor achievements gained from responsibility The following propositions will be able to that For each statement, please circle one of the numbers from to due to convention: = very dissatisfied, = somewhat dissatisfied, = neither satisfied nor dissatisfied, = somewhat satisfied, = very satisfied (Greater the number is, the more agree) 57 PART Please share some features about your job and yourself: Your position in college: ………………………………………… Which department/ agency does your position belong to? Sex: Male □ Female □ Professional qualification: □ Training □ college □ university □ master of degree Age: ……… Time working in college: □ < years □ - < 10 years □ > 10 years Your average income per month (including amount outside wage): 58 □ < 3million VND □ million - < million VND □ million - < million VND □ ≥ million VND THANK YOU SO MUCH FOR YOUR HELP! 59 REFERENCES Abele, A E., Spurk, D., & Volmer, J (2011) The Construct of Career Success: Measurement Issues and an Empirical Example Journal for Labour Market Research, 43, 196–306 doi:10.1007/s12651-010-0034-6 Abele, A E., & Spurk, D (2009) The longitudinal impact of self-efficacy and career goals on objective and subjective career success Journal of Vocational Behavior, 74, 53–62 doi:10.1016/j.jvb.2008.10.005 Aryee, S., Chay, Y W and Chew, J (1994) An Investigation of the Predictors and Outcomes of Career Commitment in Three Career Stages, Journal of Vocational Behavior, 44, 1-16 Baruch, Y (2006) Career development in organizations 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Finally, the implications, limitations, and future research areas are discussed 12 CHAPTER 2: LITERATURE REVIEW This chapter addresses the literature review with two focuses Firstly, it presents and discusses theories of job satisfaction Then, it reviews studies of job satisfaction of teachers all over the world 2.1 Job satisfaction and job motivation 2.1.1 Definition of Job satisfaction Job satisfaction. .. satisfaction on employees at APC - To identify the basic model of career satisfaction - To improve the career satisfaction of APC 1.3 Scope and Methodology of Research: The purpose of this research is career satisfaction and factors effect to it Consider perceptions of employees with career and suitability of employees to the organization Data were collected based on surveys of employees satisfaction in the industry,... industry, the factors affecting it, such as the perception of the industry, the organization's commitment to the cause, the possibility of development experience, as well as the suitability of the individual's perception of the organization Factors were isolated for study, in order to make major impacts In this research, the author limits the scope of the research employees of the college, not implementation... career satisfaction, so research what main factors are significantly impact to career satisfaction, it’s very important for an organization This study implements a survey of the employees of American Polytechnic College (hereafter APC) about satisfaction of their career 9 The aims of this study are to: - To investigate the key factors determining career satisfaction - To analyze current career satisfaction. .. characteristic of motivator – hygiene theory is that it does not view job satisfaction and dissatisfaction as opposites Improving motivators increases job satisfaction, but it does not decrease job dissatisfaction Improving hygienes reduce job 17 dissatisfaction, but it does not increase job satisfaction Job satisfaction is produced by growth fulfillment and other work content outcomes, whereas job satisfaction. .. (2002), job satisfaction is not the same as job motivation These terms are related but January not be used as synonyms While job satisfaction gives an indication of teachers’ well-being induced by the job, motivation is defined as their willingness, drive or desire to engage in good teaching However, the definitions of job satisfaction and motivation are usually overlapped and in a lot of researchers, they...arid theoretical studies and confusing All these things help students after graduation VATC quickly get a job like that The figure 91% of graduates get job within 3 months after graduation was testament to the quality of teaching in Vietnamese American Vocational Training College VATC - In 2014, Vietnamese American Vocational Training College VATC changed their name into American Polytechnic College. .. career satisfaction shown satisfaction about the psychology of individuals with their career From there they can express themselves, develop skills, and develop loyalty to the organization This study is limited in the number of employees participating in the survey Culture of companies is different, leading to the perception of individuals with different career 1.5 Research structure: In this thesis... considered similar Therefore, in this research, job satisfaction is not only the well-being but also the willingness and drive of the teachers 2.2 Theories of Job Satisfaction According to McShane & Von Glinow (2003), satisfaction theories fall into two main categories: content theories Content theories explain the dynamics of teacher or 13 employee needs, such as why people have different needs at different... stability development for organization For employees in career satisfaction shown satisfaction about the psychology of individuals with their career From there they can express themselves, develop skills, and develop loyalty to the organization This study is limited in the number of employees participating in the survey Culture of companies is different, leading to the perception of individuals with different ... career satisfaction on employees at APC - To identify the basic model of career satisfaction - To improve the career satisfaction of APC 1.3 Scope and Methodology of Research: The purpose of this research. .. addresses the literature review with two focuses Firstly, it presents and discusses theories of job satisfaction Then, it reviews studies of job satisfaction of teachers all over the world 2.1 Job satisfaction. .. of the individual's perception of the organization Factors were isolated for study, in order to make major impacts In this research, the author limits the scope of the research employees of the