263816m1.book Page Friday, January 25, 2002 2:14 PM b Maintenance and Service Guide Compaq Evo N115 Series Document Part Number: 263816-001 January 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures 263816m1.book Page Friday, January 25, 2002 2:14 PM © 2002 Compaq Information Technologies Group, L.P Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P in the U.S and/or other countries Microsoft and Windows are trademarks of Microsoft Corporation in the U.S and/or other countries Athlon, Duron, and PowerNow! are trademarks of the AMD Corporation in the U.S and/or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided “as is” without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Maintenance and Service Guide First Edition January 2002 Document Part Number: 263816-001 263816m1.book Page iii Friday, January 25, 2002 2:14 PM Contents Product Description 1.1 Models 1–2 1.2 Features 1–8 1.3 Clearing a Password 1–9 1.4 Power Management 1–10 1.5 Computer External Components 1–11 1.6 Design Overview 1–22 Troubleshooting 2.1 Using the PhoenixBIOS Setup Utility 2–1 2.2 Troubleshooting Flowcharts 2–2 Illustrated Parts Catalog 3.1 Serial Number Location 3–1 3.2 Computer System Major Components 3–2 3.3 Plastics and Hardware Kit Components 3–8 3.4 Cable Kit Components 3–9 3.5 Mass Storage Devices 3–10 3.6 Miscellaneous 3–12 Maintenance and Service Guide iii 263816m1.book Page iv Friday, January 25, 2002 2:14 PM Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions 4.6 Workstation Precautions 4.7 Grounding Equipment and Methods 4–1 4–2 4–2 4–2 4–3 4–4 4–4 4–5 4–6 Removal and Replacement Procedures 5.1 Serial Number 5–2 5.2 Disassembly Sequence Chart 5–3 5.3 Preparing the Computer for Disassembly 5–4 5.4 Computer Feet 5–11 5.5 Memory Expansion Board 5–11 5.6 Mini PCI Communications Board 5–13 5.7 Optical Drive 5–16 5.8 LED Cover 5–18 5.9 Keyboard 5–20 5.10 Display 5–22 5.11 Heat Spreader 5–28 5.12 Processor 5–34 5.13 Disk Cell RTC Battery 5–36 5.14 Top Cover 5–38 5.15 Diskette Drive 5–42 5.16 Charger Board 5–46 5.17 Left Side Panel 5–48 5.18 Right Side Panel 5–50 5.19 Speaker Assembly 5–52 5.20 Audio Board 5–54 5.21 Fan 5–56 5.22 System Board 5–58 iv Maintenance and Service Guide 263816m1.book Page v Friday, January 25, 2002 2:14 PM Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements Country-Specific Requirements Notes B–1 B–1 B–2 B–2 C Screw Listing Index Maintenance and Service Guide v 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description The Compaq Evo N115 Series of Personal Computers offers advanced modularity, AMD Mobile Athlon and AMD Mobile Duron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support Figure 1-1 Compaq Evo N115 Maintenance and Service Guide 1–1 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description 1.1 Models Computer models are shown in Table 1-1 Table 1-1 Compaq Evo N115 Models and Model Naming Conventions Key N1 A 100 X4 20 V M 25 L O XXXXXX-XXX 10 11 Key Description Options Brand/Series designator N1 = Evo Notebook 115 Processor type A = AMD Athlon D = AMD Duron Processor speed 110 = 1.10 GHz 100 = 1.00 GHz 950 = 950 MHz 900 = 900 MHz 850 = 850 MHz Display type/ size/resolution X = XGA (1024 × 768) = 14.x-inch = 13.x-inch Hard drive size 30 = 30 GB 20 = 20 GB 15 = 15 GB 10 = 10 GB Optical drive designator D = CD-ROM V = DVD-ROM R = CD-RW W = DVD-RW omitted = none Integrated communication M = modem = none RAM 25 = 256 MB 12 = 128 MB Battery cells/type L = cells, Lithium ion (Li ion) 10 Operating system O = Windows XP 11 SKU# 1–2 Maintenance and Service Guide 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description Table 1-1 Compaq Evo N115 Models and Model Naming Conventions (Continued) Build-to-Order Models 10 11 N1 A 100 X4 20 W M 25 L O SKU# Belgium Config code = KDH8 470023-558 Europe Config code = KDH8 470020-516 France Config code = KDH8 470020-518 Germany Config code = KDH8 470020-520 Italy Config code = KDH8 470020-522 The Netherlands Config code = KDH8 470023-559 Poland Config code = KDH8 470024-539 Switzerland Config code = KDH8 470024-818 United Kingdom Config code = KDH8 470023-560 United States Config code = KDKU 470023-833 United States Config code = KDKN 470023-551 N1 A 100 X4 20 V M 25 L O SKU# Australia/New Zealand Config code = KDKV 470020-462 Asia/Pacific Config code = KDKV 470021-815 India Config code = KDKV 470020-466 Portugal Config code = KDH2 470024-541 Spain Config code = KDH2 470024-542 Thailand Config code = KDKV 470024-535 Maintenance and Service Guide 1–3 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description Table 1-1 Compaq Evo N115 Models and Model Naming Conventions (Continued) Build-to-Order Models (Continued) N1 D 950 X4 20 V M 25 L O SKU# Belgium Config code = KDH7 470024-815 Denmark Config code = KDH7 470024-536 Europe Config code = KDH7 470023-930 Germany Config code = KDH7 470025-650 Italy Config code = KDH7 470023-570 Latin America Config code = KDH3 470024-543 The Netherlands Config code = KDH7 470024-816 Poland Config code = KDH7 470024-538 Spain (NAFTA) Config code = KDH3 470024-544 Sweden Config code = KDH7 470024-817 Switzerland Config code = KDH7 470023-576 United States Config code = KDKM 470023-557 N1 D 950 X4 20 W M 12 L O SKU# France Config code = KJ21 470024-283 United Kingdom Config code = KJ21 470024-540 N1 D 950 X4 20 D M 12 L O SKU# Australia/New Zealand Config code = KDH1 470023-555 Asia/Pacific Config code = KDH1 470023-968 India Config code = KDH1 470023-556 Thailand Config code = KDH1 470024-534 1–4 Maintenance and Service Guide 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description Table 1-1 Compaq Evo N115 Models and Model Naming Conventions (Continued) Build-to-Order Models (Continued) N1 D 900 X4 20 Japan N1 W M 25 L O Config code = KDJR D 900 X4 20 V M 25 L SKU# 470023-566 O SKU# Canada Config code = KDHC 470020-491 French Canada Config code = KDHC 470020-511 United States Config code = KDHB 470020-490 N1 D 900 X4 20 V M 12 L O SKU# France Config code = KDKW 470024-749 United Kingdom Config code = KDJR 470024-192 N1 D 900 X4 20 D M 12 L O SKU# Denmark Config code = KDJS 470020-473 Europe Config code = KDJS 470020-474 Finland Config code = KDJS 470020-475 Italy Config code = KDJS 470020-479 Latin America Config code = KDH9 470020-480 The Netherlands Config code = KDJS 470020-488 Norway Config code = KDJS 470020-481 Portugal Config code = KDJS 470020-483 Spain Config code = KDJS 470020-484 Spain (NAFTA) Config code = KDH9 470020-489 Sweden Config code = KDJS 470020-485 Maintenance and Service Guide 1–5 ...263816m1.book Page Friday, January 25, 2002 2:14 PM © 2002 Compaq Information Technologies Group, L.P Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P in the... 1-1 Compaq Evo N115 Maintenance and Service Guide 1–1 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description 1.1 Models Computer models are shown in Table 1-1 Table 1-1 Compaq Evo. .. Service Guide v 263816m1.book Page Friday, January 25, 2002 2:14 PM Product Description The Compaq Evo N115 Series of Personal Computers offers advanced modularity, AMD Mobile Athlon and AMD Mobile