keith churchouse - report writing workshop d1

Report Writing Workshop Keith Churchouse, BA (Hons), FPFS Chartered Financial Planner, ISO 22222 Certified Financial Planner Director, Chapters Financial Limited Author of ‘Sign Here, Here and Here! Journey of a Financial Adviser Definition of Perfect: Being without defect or blemish: a perfect specimen Does this man look perfect to you! … but what does his client advice Reports look like??? Agenda • • • • • • • • • • • What you want to achieve with a Financial Planning Report? Is a Report a sales tool? Key Areas, What’s Good, Bad & Ugly? What are the key areas that you would expect to see in a financial planning report? Personalise & Automate What’s Best? Personalise and Automate Why? Outsourcing all or part of your Report? Response Form – A must! Presenting the Report Orally & Implementation Conclusions Any Questions? What you want to achieve with a Financial Planning Report? Work point Open discussion Simply put: “To communicate the client’s individual financial planning” Is a Report a sales tool? Yes! Not because it sells products (although it may recommend them), however, it sells you, your offering and your business in a written format and is part of the overall client experience People buy People! How you this? What are the key areas that you would expect to see in a financial planning report? • What’s Good? • What’s Bad? • What’s Ugly? answers on a postcard please! Key areas What’s Good? •Clear & Concise •Shows Empathy & Listening •Summarises Recommendations •Reflects Advisers Individual Style & Expertise •Requests Client Feedback & Involvement •What you think…… ???? Key areas What’s Bad? •Encyclopaedia of Technical Specification •Cut & Pastes from other client documents with old info/data left in •No personalisation •Late delivery •Client areas discussed but not addressed •What you think…… ??? …….these lists could be endless! What does a Good or Bad Report include? Work Point Open discussion and notes Scribes please How to write each part of your report Which parts you could/should personalise?? •Introduction, including when and where you met •Detail of the reason for the initial enquiry / review / why you are communicating ? •Current circumstances and financial details, including loans, wills, health, inheritances, etc personal to client •Needs & Aspirations •Summary of recommendations and benefits •Response Form & Prepaid Envelope…more on this later! How to write each part of your report (cont) Which parts you should/could automate?? •Attitude to Investment Risk • (Low Risk/Balanced/High, Allocations of cash resources, Proportions / interest areas/ Ethical Restrictions/ Spousal/Partner differences) •Existing Arrangements (including State Benefits) • Tabulate them and understand why each plan was established Letters of Authority for existing plans •Shortfalls (possibly cash flow modelling) • Objective and limits, such as capital or budget restrictions, Priorities in order • Not necessarily buying a new plan, but holistic approach to solve issue/put client on track • Reference to risk profile, allocation made and link between both • CAR into the future, when does your client want reviews and the cost of their provision • If the client wants to go with your advice and implement the changes recommended, what they need to to achieve this, cooling off periods, access to medical reports, referrals to other professionals, such as solicitors, etc •Solutions(s) & Changes recommended •Asset allocation •Charges & your fees (initial and on-going) •Administration, including ID, letters of authority and regulatory statement Personalise & Automate What’s best? Work Point Open discussion and notes different Scribes please Personalise & Automate Why? • • • Personalise: • Because your financial planning recommendations are a personal report to your client, confirming your listening and understanding of their needs, aspirations, even desires Automate: • Save time costs, increase efficiencies, accurate and quick delivery, allows you to develop further an existing framework (not re-inventing the wheel each time), possible outsourcing potential Question?: When is the last time you reviewed the report system you use? Is it still efficient, up to date and cost effective? Outsourcing all or part of your Report? • One well regarded provider suggests the benefits of outsourcing could be: • • • • Access to highly qualified / experienced paraplanners (Chartered or Certified) Wide view of the industry, not just your company view Cost benefits: no NI / pension contributions / exam fees / Holiday / maternity cover not required (unless an individual used, rather than a company) Flexibility: quiet periods – smaller cost, not full wage bill Outsourcing all or part of your Report? Work Point Open discussion Does outsourcing work for you? What are your experiences? All or part of the Report? Benefits & Shortfalls • Do templates work for you and why / why not? • • • • Who should prepare/check the report? Who should deliver the report? How should it be delivered? What is most cost effective to your business & why? When should you issue your report? • Before or after the advice and possible implementation has been completed? • • The FSA suggest that it can be issued promptly after completion of an application, but is this a good business model? Issuing a Report before a second meeting allows clients to understand more fully the recommendations being made and to challenge any inaccuracies? It is better to this before any agreed action rather than after! Response Form - A must! • Why? • • • Because it is a way of demonstrating (and documenting) on file that the client has read and either agreed with your recommendations or asked for changes to part or all of your report Great paper log of clients commitment to your planning An ISO22222 standard Presenting the Report Orally & Implementation • Does it make sense? • • • The report must be readable, both for the client and the presenter / adviser You know the client • If their grasp of all things financial is good, then see how far they want you to go into the report and if they have questions If they are likely to find the process difficult (or simply boring!) then have empathy in walking through the report to reach agreement but what works for you? Report Delivery & Implementation Work Point Best practice / Open discussion Conclusions • • We have seen today that we are all different and we all have different clients, markets, styles, processes and expectations I hope that as a minimum you have taken away at least one idea that you can implement into your practice going forward… Work Point Write down one main idea you have learnt today that you could implement successfully Conclusions • • • • There is no one conclusion to what a good report looks like, but whatever you make it personal to the recipient Don’t be scared of change Our profession cannot anything else but change, especially in the coming months If you have colleagues in other practices that you know (and trust) then share best practice with them They will welcome and benefit from the interaction Above all, be proud of your financial planning Reports and ensure that your team, administrators, advisers and paraplanners understand each aspect of your advice process, how they fit into this process and the same! Any Questions?? Thank you Keith Churchouse FPFS Chartered Financial Planner, ISO 22222 Certified Financial Planner Director, Chapters Financial Limited Author of ‘Sign Here, Here and Here! Journey of a Financial Adviser