Supply Of Goods And Services Session Two

Consumer Rights Session Two Supply of Goods and Services Act 1982 This session will cover: The Supply of Goods and Services Act 1982 Sale of Goods Act 1979 The Sale and Supply of Goods to Consumers Regulations 2002 Consumer Protection from Unfair Trading Regulations 2008 Where to get more help with consumer problems Supply of Goods and Services Act 1982 This Act covers all work carried out by people who provide a trade The law covers services carried out in the home or in other premises Exam ples Builde rs Hairdr essers Dry Cl eaners Mecha nics Supply of Goods and Services Act 1982 The work must be done: With reasonable skill and care Within a reasonable time if no time limit was agreed with the customer earlier For a reasonable price (unless a price was agreed earlier) Supply of Goods and Services Act 1982 This Act also covers all work carried out by people who provide a professional service le p o e p o l h a w n o e i l s p s o e Prof rades pe have a and t a service to their ofer of care their duty mers and o t s u c y t r e prop Exam ples Denti sts Accou ntant s ey h Question t f i o d n o s r e p s e ad r t a d l u o What sh ? k r o w y d d o h s t u o y carr Answer no t a k r o w Fix the ls, i a f s i h t f I extra cost k s a n a c r a custome n o s r e p s e d another tra en h t d n a k r o to fx the w k c a b s t s o c claim the s e d a r t l a n gi i r o e h t m fro person 1 Reasonable Skill and Care e l b a n o s a e R s e o D t Wha Mean? e ic v r e s ” e g a r e T h e “a v provider’s e r a c d n a l il k s , k r quality of wo Example ny a e b ’t n ld u o h s e ic v r e A mechanic’s s ’s ic n a h c e m ” e g a r e v diferent to the “a service Supply of Goods and Services Act 1982 ? l l i k S e l b a n What is Reaso Example ter t e b a t e g o t t c pe x e ld u o w s r e m o Cust ir a h g in n in w d r a aw n a m o r f t u c ir a h t s li y t s ir a h e e in t a m o r f n a h t t s li sty Poor Skill and Care Example n o h c a le b ls il p s y ll ta n e If a hairdresser accid ld u o w y e th it s in ru d n a a customer’s top p to e th e c la p re / n o ti have pay compensa Example it d n a k n ta r te a w a d e tt If a plumber f se p a ll o c to g in il e c a g in s leaked cau bill ir a p re e th y a p to e v a they would h Supply of Goods and Services Act 1982 it m li e im t o n if e m ti Within a reasonable r ie rl a e r e m to s u c e th was agreed with Example he t e k a t ld u o w it e im t The to r e t in a p ” e g a r e v “a m o o r g in v li a e t a dec o r t c A s e ic v r e S d n a s d Supply of Goo 1982 e m i T e l b a n o s a e R Unr e t o n s i e ic If a serv n a n i h t i dw e t e l p m e h co t , e n i l d a e d d e a d n agre a n oke r b s i t c aim contra l c n a c r e m o t y s n u a c r o f on i t a s n e comp losses Exa m aso pl e na b If an le T im e cust accoun send omer th tant tel ls a at th thei tim r tax r ey wil l e t ur e to Rev ns o the enu n I n e l a a n them nd t d h ey s am end o nt h too late o t e c i v r e s a g n i d i v o r P customers t o n s a w I f a ti m e e h t h t i agreed w ey are h t r e m o t e cus v a h o t d e l t i t n e legally na i e n o d k r o w e h t e m i t " e l b a n o s a e "r Tip If a w ork sche need mak s to ch dule ange e su re th , agre at i t ed in is alon writ ing g wi cost th a n / t im e pla y ns 3 Reasonable Price What Does “Reasonable” Mean? e ic v r e s ” e g a r e v a “ What the a o d o t e g r a h c ld provider wou job Example for a s s le y a p to t c e p x e ld u Customers wo om fr n a th t s li ty s ir a h e e in haircut from a tra t s li ty s ir a h g in n in w rd an awa Estimates and Quotes An estimate is a rough guess as to the work that needs doing and the approximate cost A quote is a fixed price If a service provider goes over this price, the customer may not be under an obligation to pay extra (unless additional work that could not be reasonably foreseen is necessary) Hairdresser s Price List Wash, cut and blow dry £20 Cut & Colour £30 Fixed Price Lists Some businesses use a fxed price list for all their customers Written Contracts in Building Work To help avoid disputes it is a good idea for both customers and tradespersons to write: A clear agreement; and A detailed schedule of the work, timescales, drawings and costs needed There is no legal obligatio n to provide a writte n contract to a custome r Sale of Goods Act 1979 If goods or materials are provided as part of a service customers also have rights under the Sale of Goods Act See Con sum Pre sen er Rig Ses tatio hts s io n n i n One The Sale and Supply of Goods to Consumers Regulations 2002 A tradesperson or service provider must: 1.Repair or replace any faulty goods, material used as part of a service that a trades person or service provider has supplied 2.Not 'signifcantly inconvenience' the customer, for example, taking too long to carry out a repair or to provide a replacement nable, or so a re n u , le ib ss po t no t en If a repair or replacem ble to a be y a m r e m o st cu e th 'disproportionate', then g on the in d n e p e d , d n fu re ll fu r o claim a partial circumstances Consumer Protection from Unfair Trading Regulations 2008 al n i m i r c a It i s ke a m o t e c ofen s t n e m e t a t false s he t r o s d o o about g s e c i v r e s f provision o Consumer Protection from Unfair Trading Regulations 2008 Examples 1.Misdescribing the thickness of asphalt used on a roof or drive A fals e claim 2.Telling customers that: be m a can • A sink has been plumbed in de ve rbally a s we when it hasn't; or ll as o n an • Services comply with a British invoic e or Standard when they don't, eg adve rtisem ISO 9000 ent Giving a false or inaccurate name or address for a business Misleading Prices All prices for services must be clear and not misleading • Prices should say if VAT is included • Call-out charges must be made clear before a customer agrees to having work done • Call-out charges must also say if this applies to parts of an hour and when it will apply The charge must then be worked out Learn more about your consumer rights Visit www.consumercouncil.org.uk Help with Consumer Problems • Hairdressers • Car Repairs • Accountants • Home Maintenance and Repairs • General Advice on Goods and Services