Tự luyện TOEIC trong 30 ngày cô Mai Phương

NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN NGÀY 1: CÁC THÀNH PHẦN CƠ BẢN CỦA CÂU Nội dung học Các thành phần câu Nắm vững câu cấu trúc bổ nghĩa Nắm vững câu mở rộng Luyện tập phân tích câu Bài tập luyện Bài tập kiểm tra Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Các thành phần câu Chức từ loại Từ loại Chức Diễn tả hành động chủ ngữ Động từ quan trọng câu, Động từ đọc câu, phải xác định động từ trước tiên Ví dụ The plant manager organized a day-long safety workshop động từ Construction for the new plant will begin next Có vai trò chủ ngữ (ở đầu câu) danh từ Danh từ tân ngữ (sau động từ) week Tính từ Medical experts expressed concerns about the Có chức bổ nghĩa cho danh từ increasing use of antibiotics thường đứng truớc danh từ tính từ danh từ Trạng từ Có chức bổ nghĩa cho động từ We recently hired several sales personnel trạng từ động từ tính từ Liên từ Có chức liên kết câu với câu liên kết động từ câu Giới từ Có chức liên kết danh từ, thường đứng trước danh từ Because Pierce liên từ chủ ngữ (1) (2) was động từ sick, he missed the chủ ngữ động từ meeting The concert has been canceled because of the giới từ heavy rain (cụm) danh từ Nắm vững câu cấu trúc bổ nghĩa (1) Các hình thức cấu trúc bổ nghĩa Mạo từ + trạng từ + tính từ + danh từ : an  increasingly  popular  hobby  Danh từ phải đứng sau mạo từ  Tính từ đứng trước danh từ, bổ nghĩa cho danh từ  Trạng từ đứng trước tính từ, bổ nghĩa cho tính từ ● Hình thức bổ nghĩa sau danh từ Danh từ + giới từ + danh từ :  A newproduct ( under development)  will be introduced next year  Cấu trúc bổ nghĩa giới từ (under development) đứng sau danh từ (product) bổ nghĩa cho danh từ TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN  Trong cấu trúc câu này, chủ ngữ (a new product) động từ (will be introduced) đứng cách xa Danh từ + mệnh đề quan hệ (who / which / that) + động từ  The accounting manager ( who was transferred to London branch)  was fired last week  Mệnh đề quan hệ (who was transferred to London branch) đứng sau danh từ (manager) bổ nghĩa cho danh từ  Trong cấu trúc câu này, chủ ngữ (the accounting manager) động từ (was fired) đứng cách xa Ghi Phân tích cấu trúc câu theo thứ tự đây: Xác định động từ Tìm chủ ngữ (thường danh từ) Xác định cấu trúc bổ nghĩa phân tích Xác định hòa hợp chủ ngữ động từ Nắm vững câu mở rộng (1) Mở rộng câu cấu trúc bổ nghĩa Khi thêm cấu trúc bổ nghĩa vào câu bản, câu dài phức tạp Trước hết, ta phải xác định cấu trúc câu (chủ ngữ + động từ + tân ngữ) Câu bản: The company fired employees chủ ngữ động từ tân ngữ Thêm trạng từ: The company recently fired employees Thêm tính từ: The company recently fired several employees Thêm (cụm) giới từ: The company on 5th Avenue recently fired several employees Thêm mệnh đề quan hệ: The company, which is located on 5th Avenue, recently fired several employees (2) Mở rộng câu cấu trúc liên kết ● Liên kết danh từ giới từ Để hiểu câu nhanh chóng, trước hết ta nên bỏ qua cấu trúc liên kết giới từ, tập trung vào cấu trúc câu trước The company, which is located in the business district, recently fired several employees Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội because of the economic slump giới từ cụm danh từ ● Liên kết câu liên từ The company, which is located on 5th Avenue, recently fired several employees because its sales have declined substantially liên từ chủ ngữ động từ (= Because its sales have declined substantially, the company, which is located on 5th Avenue, recently fired several employees.) Luyện tập phân tích câu Gạch chủ ngữ, động từ tân ngữ Xác định cấu trúc bổ nghĩa cấu trúc liên kết ex The plant manager organized a day-long safety workshop chủ ngữ động từ tân ngữ Bài tập luyện: Tìm chủ ngữ, động từ tân ngữ The human resources department will take further stops All new employees must attend this week's session on company policies The company announced the opening of its new production line To meet customer's demands is our most important priority Retaining competent employees is important to succeed in business A new fax machine will be installed in the copy center Customers are requested to complete the survey This medical appliance is guaranteed for one year from the date of purchase All financial reports must be sent to the accounting department 10 Special discounts will be given to all new subscribers 11 The mediator in the merger talks was replaced 12 The contents of this journal are carefully examined for errors 13 Regional managers who exceeded sales goals will receive special bonuses 14 The central library, which was built in 1970, is currently under renovation 15 Ms Leona, who is in charge of the accounting department, will be promoted 16 The concert has been canceled because of the heavy rain 17 According to a recent survey, interest rates are expected to rise slightly 18 Because his flight was late, Mr Lim missed the meeting 19 The project has been a failure though we invested a lot of money in it 20 International Affairs, a monthly journal, has been published for more than 10 years TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN Bài tập kiểm tra She has spent many ………………….nights examining the questions A sleepy B sleepless C sleeplessly D sleep Many people like her because of her……………………… A polite B politeness C impolite D politely You will have to work hard if you want to …………… A succeed B successfully C success D successful Read the book …………… and you can find the information you need A care B careful C carefulness D carefully Lonan Imports will work … with any distributor to fulfill a customer request A directly B directs C directed D directness Products made by Izmir Vitamins are designed to promote and well-being A health B healthy C healthful D healthfully Jane Turngate was elected chairperson of the board of directors at Stellmann Corporation by a margin A narrow B narrows C narrowly D narrowness Grove Canoes' prices may vary depending on changes in the cost of raw materials A occasion B occasions C occasional D occasionally A 20 percent increase in revenue makes this the year yet for the Sorvine HotelGroup A more profitable B most profitable C profiting D profitably Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội 10 McLellan Associates, the of the two law firms, is presently advertising several job openings for paralegals A largeness B larger C largely D large 11 The route to Sandy Shores Inn is marked from exit 262 on the coastal highway A clearly B clear C clarity D clearance 12 A from Jensen-Colmes Corporation will be happy to meet with prospective job applicants at the Westborough Job Fair A represent B representing C representative D representation 13 The board of trustees will vote on the revised proposal at its meeting later this month A define B definite C definitive D definitely 14 Payment is at the time you check out of the conference center A expect B expecting C expected D expectation 15 Dr Sato has indicated that there may soon be an for an apprentice technician in the chemicalproduction laboratory A open B opened C openly D opening 16 Although Dr Obetz is qualified in several areas, nutritional health is one of her A special B specializes C specialties D specialists 17 The analyst's commentary in the progress report was sharply of the leadership team A critical B critic C critically D criticism 18 The of the Municipal Park Restoration Project was announced yesterday by the local hospitality association A completed B completes C completion D complete 19 The loan application process at Palau Bay Bank is very TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN A efficient B efficiency C efficiently D efficiencies 20 According to a new study, the United States will face ever increasing … in the global economy over the next decade A competes B competition C competitively D competitive 21 Almost everyone who prepares to start a business finds that the financial projections and market analysis are …… than they expected A difficult B difficulty C more difficult D much difficulty 22 The hotel is located in London’s downtown within walking distance from banks, post office and stores A convenience B convenient C conveniences D conveniently 23 Over the years we have earned the trust and confidence of hundreds of students worldwide through our unmatched performance in English education A complete B completely C completed D completing 24 If you have received an incorrect order or your shipment has arrived damaged please see our Customer Service section for our Return Policy A mistook B mistake C mistaken D mistakenly 25 In order to use these materials for profit, you must gain formal from our company in writing A approving B approval C approved D approves 26 A rapidly growing beverage company is seeking qualified and regional and district sales managers to work with local distributors A motivate B motivator C motivated D motivation 27 Our university has one of the most financial support programs in the US to ensure that students can meet the cost of their college education, regardless of background A extend Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội B extent C extensive D extending 28 Because it would generate a lot of money, the to win the contract will likely be aggressive and fierce A competitively B competitive C competes D competition 29 This book will teach you how to get out of debt including your mortgage A total B totaling C totally D totaled 30 The software company sent out e-mails containing a virus to about 50,000 members on an email discussion list A accident B accidental C accidents D accidentally 31 Most anti-virus programs are scheduled to perform a background check throughout the day on a set schedule A periodically B periodic C periodical D period 32 The interior of the high-speed trains is and able to carry more than 500 passengers A space B spacious C spacing D spaciousness 33 In a recent survey, people appear to consider changing their job when they find their current work too A repeat B repetitive C repeating D repetition 34 Today a lot of manufacturing firms have been too about investment, opting to amass cash reserves instead A caution B cautiousness C cautious D cautiously 35 There are many folk cultures on the island, which are distinct from the mainland A clearer B clearly C clearest D cleared 36 During the war, a lot of companies in Japan were able to add to their wealth by selling deadly weapons TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN A consider B consideration C considerately D considerably 37 The of these ancient burial grounds has given us a lot of useful information about their culture A survive B survivor C survival D survey 38 A variety of pictures are scanned into a form of proper that computers can recognize A informal B informative C information D informing 39 In order to the internal market, exports were controlled, and foreign exchange and issuance of permissions were used as foreign trade policies A regulate B regulating C regulation D regular 40 Visitors to the library are asked to speak and keep conversations brief when in the main reading room A quiet B quietly C quietest D quietness Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Small-business owners use local newspaper advertisements (A) frequent (B)frequency (C) frequentness (D) frequently 82 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 83 WWW.NGOAINGU24H.VN CHÚ Ý 4: Trạng từ thường chen vào Ở phần trước, biết vị trí trạng từ đứng trước bổ nghĩa cho động từ tính từ bổ nghĩa cho động từ số vị trí khác Ngữ pháp bổ sung Trạng từ: - Trạng từ nằm cấu trúc tổng hợp cuẩ động từ bổ nghĩa cho động từ Ngoài trạng từ ra, loại từ có vai trò Các trường hợp đứng trạng từ: a Trợ động từ + trạng từ + động từ nguyên mẫu Eg: The landlord will probably raise the rent ( trạng từ “probably” đứng trợ động từ “will” dộng từ nguyên mẫu “raise”, bổ nghĩa cho động từ) b Động từ have + trạng từ + khứ phân từ Eg: The applicant has clearly shown his interest in the position ( Trạng từ “clearly” đứng trợ động từ hoàn thành “have” khứ phân từ “shown”, bổ nghĩa cho động từ c Động từ be + trạng từ + phân từ (V-ing/p.p) Eg: the directions to the meeting room are easily displayed ( trạng từ “easily” đứng động từ “be” khứ phân từ “displayed”, bổ nghĩa cho động từ) Bài tập 8: Chọn từ cho câu sau: Interest rates will (probably/ probable) rise by 0.5 percent Every office door should be (secure/ securely) closed The company has (consistent/ consistently) donated money You can (easily/ easy) find our products in retail stores The local museum is (current/ currently) closed for renovations ( [trợ động từ + … + động từ nguyên mẫu ] / [be + …+ phân từ] => điền trạng từ bổ nghĩa cho động từ vào ô trống) TÓM TẮT Trợ động từ/ động từ be + trạng từ (probably/ securely/ consistently/ easily/ currently) + động từ nguyên mẫu/ phân từ(p.p/V-ing) 83 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Bài tập 9: Chú ý vị trí đứng trạng từ We are _ seeking new university graduates to join our sales team A Current B Currency C Currently D Currentness Identification cards must be _ displayed A Clear B Clearly C Clearance D Clarity The result was _ predicted before this quarter A original B origin C originally D originality The hotel is _ located within easy walking distance of the beach A Perfect B Perfectly C Perfection D Perfecting The company is _ implementing new vacation policy A Active B Activity C Actively D Activate 84 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 85 WWW.NGOAINGU24H.VN CHÚ Ý 5: Trạng từ bổ nghĩa cho động từ Trạng từ đứng cuối câu hoàn chỉnh, bổ nghĩa cho động từ Before you install this software, please read the directions carefully carefully bổ nghĩa cho read Trước cài đặt phần mềm này, xin vui lòng đọc kỹ hướng dẫn Trạng từ đứng sau nội động từ, bổ nghĩa cho nội động từ Những động từ kèm với giới từ mà tân ngữ gọi nội động từ Trong trường hợp này, trạng từ đứng nội động từ giới từ You need to respond promptly to questions from customers promptly bổ nghĩa cho respond Anh/chị cần trả lời câu hỏi khách hàng tức khắc Một số cụm nội động từ - trạng từ phổ biến travel regularly increase dramatically work collaboratively react calmly to delays speak clearly to the audience grow rapidly decrease slightly meet frequently with ~ rely heavily on tourism communicate easily with ~ Bài tập 10: Due to the financial constraints, the company had to reduce its travel budget _ (A) substantial (B) substance (C) substantiate (D) substantially The population of this city has decreased _ for the last few months (A) slight (B) slightly (C) slightness (D) slighted BÀI TẬP LUYỆN PART V: Incomplete Sentence The teleconference is scheduled to start at 10 A.M next Tuesday (A) precisely (B) preciseness (C) precision (D) precise Replacing the old building with a new one was a impossible task (A) near (B) nearby (C) nearly (D) nearing The construction site makes a visual impact that is (A) impress (B) impression (C) impressed (D) impressive The sales figures have been revised due to the miscalculation (A) significant (B) significantly (C) significance (D) signification 85 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội 86 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 87 WWW.NGOAINGU24H.VN The sales staff was especially and willing to help the customers (A) friend (B) friends (C) friendly (D) friendship The team members would reach an agreement under more circumstances (A) favor (B) favorite (C) favorable (D) favorably The insurance company does not seem to be _ sound (A) finance (B) finances (C) financial (D) financially Best Computers is to increase its customer base in European countries (A) frequent (B) common (C) large (D) eager New York state residents are to apply for a NYS library card (A) capable (B) valuable (C) eligible (D) flexible 10 Students who have not received their IDs should visit the Registrar’s Office (A) recently (B) especially (C) unexpectedly (D) immediately PART VI: Text Completion Questions 11-13 refer to the following letter Dear Ms Angela, Please be informed that we have recently obtained your request to renew your subscription to Economy Weekly Your new 2-year subscription will start on May 8, 2008, and the payment of $48.00 is due on the first day of each month the end of 11 (A) because of (B) beyond (C) regarding (D) throughout your contract term In the that you need to contact us regarding this subscription, 12 (A) affair (B) event (C) happening (D) opening please include your full subscription number (EW-200805223) on any correspondence with us This a timely response and efficient processing of your request or problem 13 (A) ensure (B) has ensured (C) will ensure (D) ensured 87 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Respectfully, Serena Glory Economy Weekly BÀI TẬP KIỂM TRA The conference's keynote speaker addressed _ impacts of digital technology on the current music industry (A) variety (B) variably (C) variation (D) various We had to spend the whole month searching for better solutions, and _ customers were impressed by our efforts (A) fortunate (B) fortunes (C) fortune (D) fortunately The more we spent with the sales team, the more _ we were with their innovative marketing skills (A) impression (B) impress (C) impresses (D) impressed The manager said that it is _ to test emergency equipment frequently to avoid any malfunction (A) appropriate (B) appropriateness (C) appropriately (D) most appropriately The unexpected operating complexity was more serious than _ anticipated (A) origin (B) original (C) originally (D) originated As the company's strongest competitor released a new line of fall clothing, NTR Inc moved _ to introduce its new leather jackets (A) regularly (B) quickly (C) softly (D) tiredly The expansion of the natural history museum is most _ the cause of significant revenue increases (A) probabilities (B) probability (C) probable (D) probably Many science majors enter graduate school _ after completing a bachelor of science degree (A) directly (B) direct (C) directed 88 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 89 WWW.NGOAINGU24H.VN (D) direction Customers who purchase more than 500 dollars worth of items can request an HDTV cable box at no _ charge (A) additional (B) addition (C) adding (D) additionally 10 Mr Garry Noxon in accounting was _ warned about having too many numerical errors in the budget report (A) repeat (B) repeatedly (C) repeater (D) repetition 11 During the one-week promotional period, we offer all the visitors and customers 10 dollars worth of kitchen appliances _ free of charge (A) extremely (B) exclusively (C) continually (D) completely 12 Despite _ efforts and partial success for the last few years, the unemployment rate is still on the rise (A) proficient (B) considerable (C) secondary (D) present 13 Employees will be given bonuses and incentives _ depending on their performance achievements, not based on their relationship with supervisors (A) exclusive (B) excluding (C) exclusively (D) excluded 14 Over the past three months, employees have been working _ with support staff to accomplish their goals, working an average of eight hours per day (A) initially (B) originally (C) primarily (D) numerically 15 While smokers are highly _ of the ban on smoking in workplaces, most non-smokers support the ban (A) critic (B) critically (C) critical (D) criticism 16 If you send the _ information, I'll drop by your area to look for suitable housing (A) enthusiastic (B) serious 89 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội (C) pertinent (D) appreciative 17 We are _ considering a wide variety of potential applicants, so please fill out your background information accurately (A) ordinarily (B) currently (C) commonly (D) lately 18 _ parts stored in the warehouse may be procured at special sale prices, which are negotiable (A) Lengthy (B) Opportune (C) Surplus (D) Brief 19 The renovated French restaurant next to the post office attracted more customers as a result of its _ priced, various food selections (A) reasonably (B) thoroughly (C) gratefully (D) virtually 20 All employees should be informed explicitly of their responsibilities in relation to _ client information (A) sensitive (B) competitive (C) affordable (D) courteous 21 Since the corporate system has a _ structured daily schedule, it would be nearly impossible to impair the work efficiency (A) hopefully (B) highly (C) probably (D) rarely 22 The local government is planning to construct _ performing arts facilities in order to meet the cultural needs of the population (A) infrequent (B) additional (C) ongoing (D) incidental 23 Our experienced and skilled technicians can be of much help in the event that you _ delete something essential from the program (A) accident (B) accidental (C) accidents (D) accidentally 24 Any employees who are _ late or absent from work may be subject to disciplinary actions, regardless of their position (A) consistently (B) steadily (C) sensibly 90 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 91 WWW.NGOAINGU24H.VN (D) exactly 25 If you need to hire _ help for your growing business, our experts can assist with the hiring process from start to finish (A) additions (B) additionally (C) additional (D) addition 26 After the introduction of collaboration tool programs, the company, which was in temporary financial trouble, was _nable to increase its market share (A) lastly (B) at first (C) meanwhile (D) finally 27 Many people call fairy tales too _ and obvious, but that's why they are needed (A) predicting (B) predicted (C) predictable (D) predictably 28 Our GTA phone roaming service is suited for individuals who travel _ anywhere in the world for business (A) regular (B) regularity (C) regularly (D) regulate 29 The president of Kasara Inc _ announced that Lopez Davis, who has served the company for more than 30 years, would retire at the end of next month (A) regretting (B) regretted (C) regretfully (D) regretful 30 It is _ through broadcast media such as television and radio that companies place an advertisement to attract prospective customers (A) predominant (B) predominantly (C) predominating (D) predominated 31 Workshop participants were required to be _ not to choose any reserved front-row seats (A) caution (B) cautious (C) cautiously (D) cautiousness 32 Road and street signs must be _ visible even in the distance in order for drivers to know where they are heading (A) clearness (B) clear (C) clearly 91 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội (D) clearest 33 This e-mail is to let you know that the book you ordered is _ on backorder (A) quickly (B) precisely (C) currently (D) temperately 34 We have worked _ hard on health insurance plans to enhance employee satisfaction (A) exception (B) exceptionally (C) exceptional (D) except 35 It appears to be a _ impossible plan to charge fees to cars visiting the city park on the weekend (A) nearing (B) nears (C) nearly (D) neared 36 The recent findings indicate that the effects of weight loss associated with calorie restriction are quite _ (A) beneficial (B) benefits (C) beneficiary (D) benefit 37 Please make sure that all the volts in overhead compartments are tightened _ (A) secure (B) security (C) securely (D) more secure Questions 38-40 refer to the following event personnel advertisement LaDon Talent has good opportunities for part-time personnel Positions available are part-time, mostly weekends, and typically 5-7 hours a day Earn $8 for a 5-hour event plus bonuses You will be _ for promoting brands by distributing brochures and samples or demonstrating products 38 (A) aware (B) eligible (C) responsible (D) qualified to prospective customers, _ creating brand awareness of the product features 39 (A) if (B) given (C) within (D) besides If you apply for this position and it's not available at the time, please be assured that LaDon Talent will retain your application in our files for 60 days During this time your application will remain available for _ until opportunities become open 40 (A) consider (B) considering 92 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 93 WWW.NGOAINGU24H.VN (C) considered (D) consideration 93 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Questions 41-43 refer to the following letter Dear donors, We are extremely grateful for your generous _ to UNICEF 41 (A) acquisitions (B) benefits (C) excursion (D) contributions The money you donated will help UNICEF provide both immediate relief and long-term rehabilitation of essential services for children in need Our review committee recently found that in 55 out of 80 villages, water systems have been severely damaged Therefore, there's an _ need for expanding the distribution of bottled water and 42 (A) urgent (B) current (C) prior (D) neutral sanitation systems Another major challenge includes the threat of landmines Many children are presently receiving treatment in the hospitals for injuries resulting from remnants of bombs So as to alleviate the problem, UNICEF is involved in a campaign to _ people to the dangers of 43 (A) disregard (B) alert (C) volunteer (D) promote unexploded bombs We are appealing to you, companies, and foundations for continuous support Thanks again for your generosity 94 TYPE THE DOCUMENT TITLE NGOẠI NGỮ 24H 95 WWW.NGOAINGU24H.VN Questions 44-46 refer to the following message To: Employees From: Dax Shepard cDaxetpl.zs.us> Date: Tue.12 June 2007 14:58:23 This message is being posted to all employees First of all I'm pleased to announce that Dale Spencer was appointed as the district manager As you know, It's fairly common for our employees to receive positive feedback from coworkers, but Dale's case is _ 44 (A) unique (B) predictable (C) common (D) desirable For the past few weeks, we have received many letters from customers expressing their _ 45 (A) disappointment (B) importance (C) appreciation (D) concern They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers This sort of commitment indicates that Dale puts customer _ before 46 (A) satisfaction (B) satisfied (C) satisfying (D) satisfyingly anything else 95 Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội Questions 47 to 49 refer to the following email From: Kelly Cho, Maintenance Manager cho@const.com> To: Emilio Francaise, Chief Operations Officer