Reserving a flight by telephone Joan RussellGood morning, this is Joan Russell of Plumbers Ltd., speaking I’m going to Paris next week and I’d like some details concerning departures from London Heathrow to Paris Travel AgentCertainly, Madam, when were you thinking of leaving? Joan RussellOn Monday 11 th and I’ll be coming back on the 14th, I have a meeting in the afternoon of the 11th so not too late, please Travel AgentSo you’d like a morning flight, would you? And what time would you like to come back on Thursday 14th? Joan RussellBetween 17:00 and 18:00 if that’s possible Travel AgentOne moment, please, I’ll just check There’s a morning flight on the 11th at 8:10 Would that suit you? Joan RussellYes, that’s fine Travel AgentAnd for the return there’s a flight at 16:45 or you could take the last flight at 18:20 Joan RussellI think the 18:20 would be better Travel AgentFine, Mrs Russell Shall I charge it to the company as usual? Joan RussellYes, please Thank you very much Goodbye Travel AgentYou’re welcome Goodbye Mrs Russell Where is Joan leaving from? When is she leaving? Which flight is she leaving on? Why so early? What time is she coming back? Is there another flight after? Is Joan paying herself? KEY London Heathrow In the morning of the 11th The 8:10 Because she has a meeting in the afternoon At 18:20 No, it’s the last one No, Optica is (the company)