You are the P.A (personal assistant) of the Managing Director and he asks you to phone Bingle and Matthews to find out about the seminar they are organising Put these phrases in the gaps in the following telephone conversation (a) (b) (c) (d) (e) (f) the line’s engaged Hold the line please to speak repeat there’s no answer Public Relations (g) Could I speak to (h) call back (i) so helpful (j) Can I help you (k) extension (l) I’ll call back later Switchboard Operator Personal Assistant Good morning, Bringle and Matthews, (1)……………………………… Good morning, My name is Marie Marchand, I’m phoning from France (2) Switchboard Operator …………………………………… ………the person in charge of the Business Seminar you are organizing? Ah yes, that’ll be Cynthia Evans, Public Relations (3)………………………………………………………… and I’ll Switchboard Operator Personal Assistant put you through I’m sorry, (4)………………………… ……………… , she’s not in her office All right, (5)………………………………………………………… Thank you ……… (Later) Switchboard Operator Personal Assistant Good morning, Bringle and Matthews Hello, my name’s Marie Marchand, I’m calling from France, could I speak to (6) Switchboard Operator ……………………………………………………… please? Yes, you want Cynthia Evans Hold on please………Oh, I’m so sorry, (7) ………………………………………………………… Would you like to hold on or (8) Personal Assistant Switchboard Operator Personal Assistant ……… (Later) Switchboard Operator Personal Assistant Switchboard Operator Personal Assistant Voice …………………………………………………… ? I’ll call back Can you (9)…………………………… …… the name of the organizer, please? Cynthia Evans (she spells it) E.V.A.N.S (10)……………………… ……………… 776 Thank you Good morning…… Hello, this is Marie Marchand, I’d like (11)……………………to Cynthia Evans please Hold on please……….I really am sorry, she’s left the office again but if you don’t mind waiting, I’ll track her down or find someone else who can speak to you Thank you, I’d be very grateful Hello, I’m Anne Smith, Cynthia’s assistant I’m terribly sorry but she’s just gone into a meeting Can I help you or would you like Cynthia to call you back when she comes out of the Personal Assistant meeting? Oh, I’m sure you can help My name is Marie Marchand, I’m the Managing Director’s Personal Assistant We’re interested in…… Anne Personal Assistant (the conversation continues) (the conversation ends ) So, I’ll send you the application form and brochure Thank you for being (12) …………………………… …… KEY 1j;2g;3b;4e;5l;6f;7a;8h;9d;10k;11c;12i