4338 telephone skills conversation practice

What Stress!!!! Role A You are having a bad day You are late for an important meeting with your boss You boss has not been happy recently, because this week you have been late for work twice… and last week three times He wants to talk to you about it and you have to meet him in ten minutes You have a big problem You are stuck in traffic and have been there for the last half an hour you don’t know what the problem is… but it is not moving You call the secretary of your boss to tell her what is happening your boss answers He does not believe you You have used this excuse before You need to use your telephone skills to persuade him that this time it is true and the only reason you were in the car was to go and see an important customer You NEED to persuade your boss that this time its REAL!!! Role B You are the boss, and you have had a problem with one of your managers he is always late You have a meeting with him to talk to him about this problem in ten minutes He is still not here You answer the telephone It is him and he is using another one of his famous excuses for being late You don’t believe him and think he is trying to get out of the meeting You need to use your telephone skills to tell him that he needs to be in the office in ten minutes otherwise you will cut his salary this month by half You are NOT prepared to take his excuses