Talk a Lot Hotel Unit Vocabulary Reference Facilities # 11 19 English Idioms: to cost an arm and a leg at [time] sharp to be taken for a ride to be open twenty-four seven to be full of praise Literal Translation: to be very expensive at this time precisely to be exploited for money to be open 24 hours per day to give lots of compliments # 17 18 English Phrasal Verbs: tidy up sign up chill out rip off work out Literal Translation: make a place more organised make a commitment to sth relax exploit for money calculate; exercise # 10 12 14 English Slang Words and Phrases: a dump a pig-sty a watering hole to chillax awesome Literal Translation: (n.) a shabby, unpleasant building (n.) an untidy room (n.) a place where you can eat and drink (v.) to spend time relaxing (adj.) great, wonderful # 10 12 15 29 30 31 33 38 Discussion Words: sauna hospitality room service complimentary newspaper hotel facilities en-suite bathroom vacancy fitness suite spa IPA Translation: LDởlWKồ]L= LĩflởKộfDớụKọfKớỏL= LDờỡWóKởWKợfởL= LõflóKộọfDóẫồKớ]KờỏKồỡWũKộẫfKộ]L= Lĩ]rDớẫọL= Lẹ]DởfKọ]KớỏWũL= LflồKởùỏW\D^WKqờỡWóL= LDợẫfKõ]ồKởỏL= LDẹf\Kồ]KởùỏWớL= Lởộ^WL= What Would You Do? Problems I signed up for three days of sauna and spa treatments, but it looks like Im going to be out all day tomorrow, so Id like to get some of my money back Two out of three running machines in the fitness suite are out of order, and guests are starting to complain But the person who can fix them is on holiday When I arrived my room looked like a bomb had hit it [very untidy]! Of course, I asked for a different one, but since then Ive been sitting here in reception for the past half an hour 15 Its not very clear how much Ill have to pay if I order food and drink from my room Please could you explain what I have to do? 50 Talk a Lot Hotel Unit Vocabulary Reference Guests # 14 18 English Idioms: to paint the town red Theres no place like home! The customer is always right. Its a small world, isnt it? to receive the VIP treatment Literal Translation: to celebrate by going to pubs / clubs I like to travel, but home is best. Good customer service is vital. Im surprised to meet you here. to get very good service # 16 20 English Phrasal Verbs: book in splash out lug around fork out check out Literal Translation: formally arrive spend a lot of money carry sth heavy from place to place pay for sth unwillingly formally leave after a stay # 18 English Slang Words and Phrases: a punter aggro a no-show a travel bore argy bargy Literal Translation: (n.) a customer in a service industry # 13 18 19 22 23 40 Discussion Words: arrival complaint cancellation wake up call vegetarian swipe card refund business trip reservation departure (n un.) trouble; verbal abuse; potential violence (n.) a booked client who doesnt arrive (n.) sby who tells tedious stories about their trips (n un.) fighting IPA Translation: L]Dờ~fKợ]ọL= Lõ]óDộọẫfồớL= LõụồKở]DọẫfKp]ồL= LDùẫfKõắộKõlWọL= LợẫKầw]Dớẫ]Kờf]ồL= LDởù~fộKõ^WầL= LDờỏWKẹắồầL= LDfũKồfởKớờfộL= LờẫKũ]DợẫfKp]ồL= LầfDộ^WKớp]L= What Would You Do? Problems Ive accidentally damaged a piece of expensive equipment in the hotel I dont think anybody knows, although two kids were walking past when I did it I booked for two weeks, but unfortunately I can only stay for one I would like to rearrange the second week for later in the year, but the duty manager says no 11 This hotel is appalling! I cant think of anything thats right about it! Im going to complain to the owner if I dont get a full refund immediately! 14 Im thinking about having my daughters wedding at this hotel, but I dont like the managers price for the reception 51 Talk a Lot Hotel Unit Vocabulary Reference Staff # 12 13 15 16 English Idioms: to welcome sby with open arms to take care of sth to have a lot on your plate to phone in sick to bend over backwards for sby Literal Translation: to greet sby warmly to fix a problem to be very busy to call to say youre too unwell to work to try very hard to help sby # 11 13 15 19 English Phrasal Verbs: skive off pencil in turf out set up look after Literal Translation: avoid work or duties make a provisional booking force sby to leave prepare, make ready; organise be responsible for # 13 15 20 English Slang Words and Phrases: a skiver Time, gentlemen, please! the boss a jumped up little bloody Literal Translation: (n.) a lazy person (phr.) The bar will close soon. (n.) the manager (n.) a proud, arrogant person (int.) very, really # 20 24 25 26 32 34 36 39 Discussion Words: receptionist communication skills housekeeper morale eye contact bouncer welcome maid holiday rep duty manager IPA Translation: LờfDởẫộKp]KồfởớL= Lõ]KóỡWKồfDõẫfKp]ồKởõfọũL= LDĩ~rởKõỏWKộ]L= Ló]Dờ^WọL= LD~fKõflồKớụõớL= LD~rồKở]L= LDùẫọKõ]óL= LóẫfầL= LDĩflKọ]KầẫfKờẫộL= LầwỡWKớỏDóụKồfKầw]L= What Would You Do? Problems Somebody is stealing petty cash from the till in reception Ive got my suspicions that its Jenny, but shes the owners niece, so what can I say? I really like my job, but I need to pass my exams if I want to find a better one in the future But George wont give me time off to study Last week I found out that Tina is getting more money than me! We the same job for the same hours and Ive been here two years longer than her! 12 Donald has got really bad breath and BO [body odour], and some of the guests have started to notice I dont want to say anything because hes so quiet, and I owe him Ê25 52 Talk a Lot Hotel Unit Vocabulary Reference Food and Drink # 10 17 20 English Idioms: to wine and dine sby to be absolutely stuffed to wait for an eternity to be starving to be as sick as a dog Literal Translation: to take sby for a romantic meal to feel very full after eating to wait for a long time to be very hungry to vomit many times # 10 12 14 English Phrasal Verbs: wait on eat out throw up pig out gulp down Literal Translation: serve food and drink have a meal in a restaurant vomit eat a lot in a short time eat or drink sth quickly # 11 16 17 19 English Slang Words and Phrases: a full English Grubs up! bangers and mash kids eat free a salad dodger Literal Translation: (n.) cooked breakfast with bacon, eggs, etc (phr.) Your food is ready! # 11 14 16 17 21 27 28 35 37 Discussion Words: dinner food hygiene restaurant continental breakfast lunch sous chef waiter catering assistant bed and breakfast chef (n un ) a meal of sausages and mashed potatoes (phr.) there is no charge for childrens meals (n.) a fat person IPA Translation: LDầfồK]L= LẹỡWầDĩ~fKầwỏWồL= LDờẫởKớ]Kờ]ồớL= LõflồKớfKồẫồKớ]ọDờẫKõẹ]ởớL= LọắồớpL= LDởỡWKpẫẹL= LDùẫfKớ]L= LDõẫfKớ]KờfẽKệ]KởfởKớ]ồớL= LẫầK]ồDờẫKõẹ]ởớL= LpẫẹL= What Would You Do? Problems One of the guests wont pay for their drinks, because they reckon that I promised them a few free pints last night, but I didnt Or if I did, I cant remember 10 I ate too much last night, and Im really paying for it this morning Ive got the worst hangover in the world ever! I was praying to the porcelain god [being sick] for hours! 13 We sat down ten minutes ago and were still waiting to order The waiter seems to be ignoring us on purpose 16 Some guests have complained about the food in our restaurant The chef is off sick with food poisoning at the moment, so Ive had to oversee all of the cooking myself 53