Ebook giao tiếp thông minh và tài ứng xử phần 2 tạ ngọc ái

262 515 coi t h t f d n g ke dang ke Qua t h d i gian se chang t h e m nghe ho n o i nCia, n h u vay stf t h a t cung t r d t h a n h l d i n d i doi tre con, nhU vay t h i chang p h a i t u m i n h h a i m i n h , dupe chang bo mat sao? N h t f n g ke mtfu mo quy ke ay chang dam dung cong viec, t h a n h t i c h de t r a n h cai trUc dien ma cung ch?ng bao gid cri dtfpc t a i lieu bang chtfng, ma chi dam dung n h t f n g l d i chi t r i c h , dat dieu de l a m t d n thUPng ngUdi khac, dung nghia la "nhtfng ke ben len" Con n h t f n g l d i bia dat, noi dung nghia la nhdng chuyen ciia ke chang co viec gi l a m theu det nhtfng chuyen k h o n g dau "them m d m t h e m muoi" vao n h t f n g dieu bi m a t ciia ngUdi khac r d i ke cho ngUdi khac nghe sau b i n h p h a m sau ltfng hp K h i cd n h a n da day "Ldi bia dat chi ddng l a i a ngUdi hieu le d d i " nhung n h t f n g ngUdi dd dau co nhieu, nen l d i bia dat v a n cd t r u y e n d i t r u y e n l a i Cd r a t nhieu ngudi ban r p n v d i cong viec t r o n g nhdng td'chdc cua m i n h , song chi la v i cong viec nen k h d n g the k h o n g n d i chuyen ma da n o i chuyen t h i het chuyen cdng viec t h i t a t phai chuyen sang n h t f n g chuyen ngoai le M a n h t f n g chuyen bia dat t h i thtfdng l a i r a t m d i m d n , ma t r d chuyen sau ltfng 516 1 ngOdi khac t h i l a i co chd l p i cho n h t f n g dong nghiep Don t h u a n n h t f n g chuyen bia dat thtfOng co h a i cho ngUOi khac du ngtftfi ke cd y hay k h o n g co y t h i cung k h d n g the t h a thtf dtfpc, cd y t h i qua bi d i , neu vo y t h i qua l a t h d t h i e n bdi "ngOdi n d i t h i vo y ngOdi nghe t h i de bung" r d i qua t r i t u d n g topng cua bao r g u d i t h e m vao dd du canh du l a , thay dau ddi dudi the la cang hap ddn cang vOpt xa so t h a t MAN U -> 517 T H A N K £ T "Mot ldi noi hay am nong ba ddng - Mot cdu ndi dd ret lanh sau thang" Trong the gidi rong ldn ciia chiing sinh van vat, co ngddi vdng bddc t i e n len, co ke t a i ba khong gap van? Chi co mot cau t r a l d i : Muon ddng vdng the gidi nay, co dUdc t h a n h cong sd nghiep, ban phai n i m dddc each noi nang thong m i n h sang sudt Ca nhan da vay, tap the cung vay Trong song gid Qudc te, mot cupc man dam co the tranh dupe mot cupc binh dao Trong lanh dao hpi nghi, may cau noi hay du lam long ngUdi soi dong Trong song gio thddng trddng, mot cau noi co the gianh dddc t i e n t y Trong giao tiep xa hpi, mot cau noi chan t h a n h k h i e n ngddi nghe nhd nang han gap mda Thdi dai la t h d i dai canh tranh, giao tiep xa hdi la mot khau het sdc quan trong, t h a m chi la khau quyet dinh 518 4* CI A TI £P Tfl0 H C 11 I Mil Vfl1flI ll N G X ll Con ngtfdi la chua te cua the gidi, chinh phuc dupe ngUdi la chinh phuc dUdc the gidi Thtf nghi neu ban dua vao t a i nang giao tiep xa hoi cua ban than, ket ban rong r a i , chinh phuc dUdc moi ngtfdi xung quanh co nghia la ban da chinh phuc dupe the gidi ma ban dang song, ban thuc sU t r d t h a n h chua te Muc luc LClI N O I D A U •» C H U O N G I : K H A U K H I VA T A I HOA Nu cUdi khien long da than An tupng qua lan gap gd dau tien 11 "* Giao lUu tinh cam va t u tudng Xin chd xu ninh 15 18 •» Ndi that long 22 -5- Ndi dung su that 25 *» Khen that long 28 Ldi ndi hay nghe mat long mat da *** Ndi xuc tich ngan gon 31 34 Phai biet gitf mom gitf mieng 38 Tai ddi dap chi la cai vd ben ngoai 40 •** Dien mao - ngon ngu" khdng ldi 44 Chi gdi mot cau thdi 56 Ra ddn phu dau 62 •» CHl/tfNG II: K H A U K H I V A SU" M A Y R U I 68 Co t a i an noi moi mang lai dieu may man • * Ung mau le 68 72 Xa giao va tai ddi dap 75 Hai hudc tao niem vui 79 Td bd nhufng quan diem sai lam 83 Nhdn nliUdng khiem tdn van hon 86 • * Danh dung tam ly ngudi nghe 89 Bi mat each xtfng hd 92 ~> Khau k h i k h i cdng k h i mem Vd doan khdng phai la each dng xd hay 97 100 -> CHUONG III: T A I A N NOI VA K H I CHAT C U A N G U G l A u CO "*> Lam cho ddi phUdng thda nhan that bai Den phut cudi mdi chia at chu bai r a •"•> Trddc het hay dieu chinh tam ly cua m i n h 104 104 107 110 Nang cao chat ldpng ldi ndi 112 Ndi nang cd chdng cd mdc 115 *** Dda t r a i mua van ngot 118 •**• Dau t d ve t i n h cam, khdng mat ddng vdn nao nhdng lcfi nhuan rat cao 121 "*> Kheo ndi dupe viec 126 "*> Ldi ndi gdi vang 129 -> CHl/dNGIV: T A I A N N O I K H I N O I CHUYEN VOI" CAP T R E N 133 "> Dieu khong can noi t h i khong nen noi 13 •> Kho noi 13 •**• Mot lcfi lam t i n h ngddi mong 14 "* Long t u k h i dng hoa vdi ddi phdo'ng 14 Trong keu ldn phai biet go dui manh "> Nhanh t r i khon 14 149 Su nhay ben cua sdc thuyet phuc 153 Gia vd cam 156 -> Trao ddi t u 159 Lac dieu bai ca uyen Udng 164 •> CHUONG V: T A I A N N O I , K H I C H LE CAP D U O I 168 "* Lua ldi k h i khen ngdi 168 "* Ca ngdi ngUdi khac khong can dau tu 173 Qud trach nen co chdng mUc 178 •* L d i noi xuc dong long ngUdi 183 •* Hay xem ngtfdi khac la ngtfdi 185 "* Nam bat nhtfng diem mau chdt 190 •*• Trtfdc sau khong tudng xdng 193 •* Vach t r a n sU dot nat cua ddi phUdng 196 Hay noi anh la ai? 198 Lo'i noi kheo co the lam nguoi cdn gian 200 Vach ro thtfc chat cua van de 203 Nam vufng the chu dong noi chuyen -» CHl/ONG VI: T I M CACH N A N G CAO KHA NANG A N NOI 206 210 Chiu kho lang nghe 210 A n y lcfi noi cua sep 213 Cdch lay long 216 Hoc each noi vong vo 220 **-> Xi xoa ctfdi trif 222 •* Chd de 16 so hd 226 Noi ddi nhu that 229 Chia khoa chinh la neu cau hoi 233 •* CHU*dNG VII: SUO H A P D A N C U A N H A N C A C H TRONG GIAO TIEP X A H O I 236 **-> Nhan each hanh dong 236 -> A i hap d i n ai? 241 Sdc hap dan la cai nhan hieu ciia sU giao tiep xa hdi 243 *> Ga ddi phai tuf md vo 247 "» Trong giao tiep xa hoi khong the khong phong than 50 •> Ban da bao lan nghi lai 52 •*> Nhay mot dieu qudc te vu 257 CHtfdNGVIII; SUG H A P D A N C U A D O N G T I E N TRONG G I A O T I E P X A H O I 262 «•» Di len thuong trudng 262 "* Danh thuan tien cho ngudi, minh cung thuan tien 67 •** Luyen da vang 271 Phat tai khong sp xau mat 274 •* Gioi da dan bien 277 Chdp lay thdi cd 280 •** Khong de 16 tien cua 284 De cho ngOdi thich de cho ngUdi buon 286 -3- CHtfOfNGIX: N A N G UjC PHUONG V U T R O N G GIAO TIEP X A H O I 290 ••*> Kieu hoa phai nhd ngudi khieng 90 -9 Cung nen de nUdc chay vao rupng ngOdi khac 94 Nghi each buon ban khac ngUdi *** Tu nap dien cho m i n h Cai mdi chien thang cai cu 300 305 08 -» Hpi tu Id luc lupng 313 •*> Hoa nd khap noi 318 Gioi t i n h toan, biet dung ngudi 323 •* CHUdNGX: SUG C A N G SU" N G H I E P T R O N G GIAO TIEP XA H O I 329 * Lao vao cupc song * 32 *** Nhudng cho ngudi khac mot chut 332 Sang tao ddng hang dau 336 Nha mao hiem 39 Long ngUdi kho dep yen 345 "-> Phai co t i n h ngudi 349 ••9 Ton thd khoa hoc, bdi t r d me t i n 352 -> CHl/dNGXI: CO D I CO L A I 361 • * Qua tang bay to tam long men mo 361 *** Chuyen phiem vdi ngUdi qua dtfdng 365 ** • NgUdi dep nhd lua •* 368 •** H i n h tupng la rat quan 370 The gidi day ap tieng ctfdi -> Chii y coi chtfng bon tieu nhan T i n cay la mot loai cam giac 373 378 384 •» C H U d N G X I I : GIAO TIEP BANG T A M LONG 390 *> Nhin ngddi bang mat thd ba 90 •> Be phong chinh minh 392 •» Nu cUdi ruoi 397 Ban be cung phai phan loai 02 *»* Moi ngudi d i l n kich 04 -> Nen thiet lap mot sd dieu cd ban 411 •*> Cudi cung trach 413 -» CHUdNG XIII: G I A O TIEP T R E N B A N 415 Thay ddi each nghi 415 *> Chinh sach cung la tien 417 •* Thiet lap hinh tUdng cua minh 421 Lai noi den long t i n 42 Vd quyt day cd mong tay nhon 42 -> CHl/dNG XIV: T I E P X U C V d i CAP T R E N 43 Cd gang cong tac 438 Don nhan ldi khen cua cap tren 443 -» Phe binh kheo 447 -5- The dien 450 •* CHl/dNG XV: T I E P X U C VCII CAP DUOT 453 Neu chua tot t h i hay lam cho tot 453 Noi den ngUdi sau hau trUdng 457 -> Ngudi hai mat 60 Trao ddi tam sU 63 Tim ngudi ndi troi 66 -> CHl/dNCXVI: G I A O T I E P VCtt K H A C H H A N G 475 Ludng trUdc sU kho tinh cua khach hang 475 Dda vao chat lUdng, danh guc thien 480 •> Long hanh lira ddi Mat tien mua lay sU hd dd •* Bat chudc nguyen ban 482 485 488 Ngudi ngheo kho mua dupe hang re 492 -> CHl/dNG XVII: TRUNG T H U C TRONG GIAO TIEP 496 •> Hay ttf quet rac trUcVc cda nha minh Hay nghi den ngudi khac 96 98 •"-> Chan se dem lai cam giac an toan 500 •*> Hay t h d xem ban gai ket ban 503 •** Tinh trang toi sao? 506 Cach ufng x i i 511 Chd nhe da 513 517 NHA XUAT BAN VAN HOA - THONG TIN 43 Lo Due - Ha Noi GIAO TIEP T H O N G MINH VA TAI LfNG Xlf Bien dich: TA NGQC AI - DANG HUNG KY N U b Q O B G - NGUYiN MINH H A G G YN U C A ON | % I ^ o 3 • Chiu trach nhiem xuat ban: BUI VIST B C A Chiu trach nhiem ban thao: PHAM N O L A GC UT • Bien tap: PHAM Q Y H T A G UN RN • Thiet ke bia: H O G H Y DESIGN CO UNTU • Trinh bay: H O G H Y DESIGN CO UNTU • S r ban in: ua P U N AN HOG Lien ket xuat ban + Phat hanh tai: C N T VAN H A P U N B C OG Y O HOG A NHA SACH HUONG THUY 24B Ha Hoi - Hoan Kiem - Ha Noi DT: 04.822 1480 - Fax: 04.942 5565 In 1.000 cufjn, khd 13x19cm tai C6ng ty in va bao bi Son La Gia'y phep xuat bin s6 451/XB - QLXB/114 - V T HT In xong va n0p li/u chiS'u quy III nam 2005 TH l/VIEN K O IQCKYTHUAT HA \ BU"U DIEN V b % BOOKS G t v h a i o a n t a i o t i e p g m u n i g n h x i i