Lg english for information technology 1

English Information Technology Vocational English Course B o o k Contents Function nit Working in the IT in.dustry Meeting people p.4 J o b s in IT p.6 S c h e d u l e s p.8 Introducing yourself and others Vocabulary Present tense of be Introductions I'm Natasha, nice to meet you Personal questions Describing your job Present Simple What you do? am a programmer Jobs Describing your daily routine and Schedules What time does it start? Routines Times times Spelling p 10 Language Using the alphabet What does WWW stand How you spell for? IT acronyms The alphabet that? B u s i n e s s matters p.11 Computer Describing computer hardware Unit2: Compu ter systems Computer Comparatives That monitor hardware p 12 Computer hardware is bigger than mine Describing computer software Superlatives That software is the easiest to use Present tense of have(got) We've got the best software Computer softw ware Working with c o m p u t e r s p.16 Describing tasks Present continuous Are you installing it now? Computer tasks Computer Understanding computer usage must, mustn't, Computer usage software p 14 can, can't, don't have to u s a g e p.18 must update my files B u s i n e s s matters p 19 Website Talking about websites Unit Websites purpose p.20 Website analytics p.22 Question words (1) Which websites Getting information about websites Purpose of websites you visit? Question words (2) How many people visit our Website analysis tools website? Large numbers Website development p.24 Developing a website The best Talking about your favourite Describing things w e b s i t e s p.26 websites There are a lot of photos Database b a s i c s p.28 Understanding database products Asking people to things Data p r o c e s s i n g p.30 Describing data processing steps Data storage a n d Talking about data storage and Asking for and giving advice Data storage and back-up b a c k - u p p.32 devices What should do? solutions Describing steps in a process After that Functions of a website Features of a website Adjectives on this website nit Databases B u s i n e s s matters p.27 Could you help me, Quick questions to check understanding Got that? You should buy a flash Database systems benefits p.34 B u s i n e s s matters p.35 Contents Using data in company departments Entering a database please? Data processing steps Prepositions drive Company departments Types ( Function • E-commerce Explaining E-commerce types c o m p a n i e s p.36 Language Vocabulary Quantity Types of business many, a few, Unit E -comme p E-commerce features p.38 Describing the features of an e-commerce website Transaction security p.40 Talking about security Online Describing the transaction process Linking ideas Website features / have a PC and laptop at home Future (will + infinitive) Hackers Networks won't be able to get into the network Online transactions transactions p.42 lit Network systems B u s i n e s s matters p.43 Types of network p.44 Explaining networks Networking Describing and fixing network hardware Making suggestions hardware p.46 Talking about the Using the past tense Past Simple When did they launch the I'd recommend it's cheaper past p.48 Types of network system Giving reasons a Dell computer because Network hardware Why don t you call the IT Help Desk? Problems with hardware Networking sites network? Time expressions yesterday Network range a n d s p e e d p.50 Talking about network capabilities Network terminology Speeds and ranges B u s i n e s s matters p.51 Fault Understanding faults lit IT si ipport diagnosis p.52 i_ The present perfect Has (s)he switched Software repair p.54 Filling in service reports Hardware repair p.56 Using toolkits and making repairs off the computer? Fault diagnosis: questions and answers Fault diagnosis questions Possible solutions Explaining the use of something We use tweezers to hold small Toolkits objects Customer Computer hardware Phonecalls service p.58 B u s i n e s s matters p.59 Unit IT security t and sat a Security solutions p.60 Describing security solutions Workstation health should/shouldn't and safety p.62 Identifying a safe working environment Security procedures p.64 Explaining network and system security Expressing prohibition Vou mustn't give your password Reporting Reporting a security incident Expressing possibility You may have a virus on the computer Types of security threats Security systems • Office rules Security procedures to anyone Reporting process incidents p.66 B u s i n e s s matters p.67 Partner files: Student A p.68 Audio script p.69 Partner files: Student B p.78 Contents Working in the IT industry • I n t r o d u c e y o u r s e l f and others • ask a n d a n s w e r p e r s o n a l q u e s t i o n s • talk a b o u t s c h e d u l e d tasks • use the a l p h a b e t a n d s p e l l out w o r d s Meeting people H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet p e o p l e i n English? Speaking Reading C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x all is too Listening Speaking name's Welcome Nice this What's Natasha: H i , m y (1) Natasha Khalid: Pleased t o (2) _ you I'm Khalid Ali Natasha: Pleased t o meet y o u , ( ) Philip: Ahmed: f'hilip: G o o d m o r n i n g (4) I ' m A h m e d A n d (5) M y name's P h i l i p (6) Tim: All: Tim: Ingrid: Linda: Tim: Hi everybody, (7) is I n g r i d Hi! I n g r i d , t h i s (8) A h m e d , L i n d a , M o h a m m e d a n d Mansoor Nice m e e t i n g y o u (9) Likewise (10) t o t h e t e a m a n d g o o d luck y o u r name? _ are? t o meet y o u L i s t e n a n d c h e c k y o u r answers L i s t e n again a n d repeat t h e dialogues W o r k i n s m a l l g r o u p s Practise i n t r o d u c t i o n s F o l l o w t h e i n s t r u c t i o n s below you meet Working in the IT industry Introduce yourself I n t r o d u c e a new t e a m member Listening L i s t e n t o t h i s d i a l o g u e a n d c h o o s e t h e c o r r e c t answers K a t h r y n : K a r i m , w h a t d o y o u do? Karim: I'm a (1) website developer/network administrator w o r k for? K a t h r y n : I w o r k for CISCO I ' m a (2) system analyst/website W h e r e are y o u f r o m , K a r i m ? Who you analyst there Karim: I'm f r o m K u w a i t I w o r k for M i c r o s o f t t h e r e A n d w h e r e are y o u from, Kathryn? Kathryn I ' m f r o m t h e (3) UK/US b u t n o w I live i n Qatar Do y o u k n o w w h e r e Glenda's from? She's f r o m t h e US A n d w h a t ' s h e r job? Karim: Kathryn Karim: She w o r k s for (4) IBM/Dell Her j o b is t o set u p n e w s y s t e m s Language Present tense of be We use be to say who somebody is or what something is I'm Sam am Sam You're/We're/They're from the UK You/ We/They are from the UK He's/She's He/She is a website developer a website developer It is in the US It's in the US We use be to ask personal questions BcXH Where are you from? L i s t e n a n d repeat these w o r d s I'm, You're, She's, Reading What is his name/job? What's his name/job? He's, It's, We're, They're/Their C o m p l e t e t h i s e m a i l w i t h am, is, are, their, our o r my Dear Colleagues the IT Support team Jessica Martin and I (2) My name (1) Mahmoud Al Banawy, leader The IT Support team members (3) Eli Ibrahim and Guido Pitteri Mahmoud (4) our network administrator Eli and Guido (5) system maintenance officers (6) job is to keep our systems going (7) job is to support you (8) contact number (9) 675 567 567 Best regards Jessica Martin Writing Speaking W r i t e a r e p l y t o t h e e m a i l i n I n t r o d u c e y o u r s e l f a n d t h r e e p e o p l e i n your group W o r k i n pairs A s k a n d a n s w e r q u e s t i o n s a b o u t y o u r j o b s , c o m p a n i e s and nationalities Example: A: Where are you B: I'm from from? Working in the IT industry Jobs i n IT Speaking W o r k i n s m a l l g r o u p s List t h e IT j o b s y o u know Reading Read t h i s t e a m i n t r o d u c t i o n C o m p l e t e t h e d e s c r i p t i o n s 1-4 w i t h t h e IT j o b s i n the box Hi! I'm Sylvia I c r e a t e u s e r n a m e s and p a s s w o r d s and I s e t firewalls This is Isabelle Her j o b is t o plan and design t h e network A n d t h i s is Andrew His j o b is t o make sure all o f t h e c o m p u t e r s work properly Finally, M a r k and Latika Their area is d a t a processing We all work f o r t h e university Our offices are in building & database analyst IT support officer network administrator network architect Sylvia is a Isabelle is a A n d r e w is a n M a r k a n d L a t i k a are Language Present simple What you do? I'm a programmer We use the present simple to talk about routines and things that are permanent or happen all the time What does she do? She's a developer Where does she work? She works for IBM in Poland She doesn't work in Estonia Where they work? They work for Siemens in Egypt Do you work in IT? Yes, do/No don't Listening StfjEH L i s t e n t o t h r e e p e o p l e t a l k i n g a b o u t t h e i r jobs C o m p l e t e these j o b descriptions Working in the IT industry Karl Job: software c o m p u t e r games R e s p o n s i b i l i t i e s : he designs a n d Heba Job: analyst Responsibilities: h e computer problems Wojtek Job: database e l e c t r o n i c data R e s p o n s i b i l i t i e s : he analyses a n d Speaking W o r k i n p a i r s A s k a n d answer q u e s t i o n s a b o u t K a r l , Heba a n d Wojtek Example: A: What does Karl B.He's L i s t e n a n d c o m p l e t e t h i s dialogue Listening Ahmed: Betty: Ahmed: Milo: Betty: Milo: Betty: Milo: W h e r e (1) y o u w o r k , Betty? w o r k for Dell i n D u b a i W h a t (2) you? I (3) for HP i n Budapest W h a t d o y o u (4) , Milo? developer I w o r k ( ) I'm a (5) Microsoft i n Prague Frida? Milo, you (7) Yes, I d o W h a t d o y o u (8) t o know? W h e r e (9) she w o r k ? She w o r k s w i t h ( ) i n Prague She designs w e b s i t e s for (11) Ahmed: I see Right, let's go T h e w o r k s h o p s t a r t s i n five m i n u t e s L i s t e n a n d repeat these q u e s t i o n s Writing do? Where y o u work? W h a t a b o u t you? W h a t d o y o u do? W h a t d o y o u w a n t t o know? W h e r e does she w o r k ? W h a t is y o u r d r e a m job? W r i t e a j o b d e s c r i p t i o n for t h e j o b of y o u r c h o i c e Job: Company to work for: Responsibilities: Speaking Tell t h e rest of t h e g r o u p a b o u t y o u r d r e a m j o b Use y o u r notes t o h e l p y o u Example: My dream job is I design/solve/analyse Working in the IT industry Schedules L i s t e n t o t w o p e o p l e at a n IT conference C o m p l e t e t h i s d i a l o g u e Listening Penelope: Don: Hi, D o n (1) I'm (2) are you.' t h a n k s , Penelope A n d you? I'm OK Bit t i r e d f r o m t h e flight Right Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: (3) w o r k s h o p (4) y o u w a n t t o a t t e n d today, Don? I w a n t t o go t o t h e CISCO n e t w o r k s e c u r i t y w o r k s h o p Sounds i n t e r e s t i n g W h a t t i m e does i t start? It (5) A n d (6) It (7) at 9.15 does i t finish? at 4.00 i n t h e a f t e r n o o n Well, I (8) to attend the Microsoft Windows Applications w o r k s h o p It (9) at 8.30 a m a n d (10) at 6.00 p m But t h e y have t w o breaks, at 10.30 a n d 12.45 That's good H o p e y o u e n j o y y o u r session You t o o See y o u a r o u n d Language Schedules We use ar with clock times It starts at 9.15 (nine fifteen!quarter past nine) It begins at 8.30 (eight thirty/half past eight) What time does it start/begin/finish/end? It finishes at 4.00 (four o'clock) It ends at 5.05 (five oh five/five past five) When you have a break? We have a break at 12.45 (twelve forty-five/a quarter to one) L i s t e n a n d repeat t h e s e t i m e s 7.05 6.45 o'clock 10.45 4.35 2.15 12 o ' c l o c k 9.50 L i s t e n a n d repeat t h e s e sentences Speaking It finishes at 5.00 It ends at 8.00 It s t a r t s at 6.00 W o r k i n pairs A s k a n d answer q u e s t i o n s a b o u t y o u r d a i l y s c h e d u l e a n d breaks Make notes Example: A: What time/When you start work? B: I start at 8.00 What about you? A: I begin at Tell a n o t h e r pair a b o u t y o u r p a r t n e r ' s schedule Example: Reading starts work at 8.00 and finishes at 4.00 She has a break at 12.00 C o m p l e t e these sentences w i t h t h e w o r d s i n t h e box at at in for from I w o r k i n an office (1) Canada I w o r k D u b a i b u t I'm (2) (3) SAP t h e r e I s t a r t w o r k (4) 8.15, have l u n c h i n a cafe (5) 1.30 a n d finish a b o u t 5.00 / Writing II W r i t e t h r e e sentences a b o u t y o u r s e l f a n d y o u r d a i l y schedule Working in the IT industry Spelling W o r k i n s m a l l g r o u p s List t h e IT a c r o n y m s y o u know Speaking HTML (HyperText Markup Language) HTML is a mark-up language used to describe the structure of a web page FTP (File Transfer Protocol) a standard network protocol used to copy a file from one host to another WLAN (Wireless Local Area Network) A type of local-area network that uses high-frequency radio wires to communicate between nodes Listening L i s t e n a n d c o m p l e t e t h i s dialogue B o b , c a n y o u (1) me, please? Sure I d o n ' t u n d e r s t a n d t h i s a c r o n y m W h a t does i t (2) for? Let m e see 'W3' I ' m n o t sure M a y b e WWW, t h e W o r l d W i d e Web OK W h a t does P2P s t a n d for? (3) s t a n d s for person-to-person OK W h a t does IP (4) ? It means I n t e r n e t P r o t o c o l H o w d o y o u (5) 'Protocol'? p - r - o - t - o - c - o - Thanks You're w e l c o m e L i s t e n t o t h e l e t t e r s a n d repeat t h e m a hj k bcdegptvz f Imnsxz Z /zed/ in British English and /zee/ in American English i y o qu w r Speaking W o r k i n pairs Make a list of a c r o n y m s Ask a n d answer q u e s t i o n s Example: A: What does HTML stand for/mean? B: It stands for/means 10 Working in the IT industry Business matters W o r k i n p a i r s You are systems safety c o o r d i n a t o r s You have already c o m p l e t e d t w o i n s p e c t i o n s of t h e IT systems i n QuickFix L t d T h e first i n s p e c t i o n was a b o u t n e t w o r k s e c u r i t y a n d t h e s e c o n d a b o u t h e a l t h a n d safety i n a w o r k p l a c e Your i n v e s t i g a t i o n s h o w s t h a t t h e c o m p a n y has v e r y p o o r s e c u r i t y a n d safety systems L o o k at t h e p i c t u r e s a n d make notes Reading Computer • Speaking Based o n t h e i n f o r m a t i o n i n t h e p i c t u r e s a n d y o u r notes, present y o u r r e p o r t after t h e i n s p e c t i o n s Student A: t a l k a b o u t h e a l t h a n d safety i n t h e w o r k p l a c e Student B: talk a b o u t n e t w o r k security IT security and safety 67 Working i n the IT i n d u s t r y B u s i n e s s matters S p e a k i n g e x e r c i s e page 11 Student A : Y o u w o r k as an I T H e l p Desk Coordinator (Mrs M a h m o u d ) Y o u receive an e-mail f r o m a new employee Call Sharifa T e l l her w h e n her t r a i n i n g is and answer her questions Websites Website analytics Speaking e x e r c i s e page 23 Student A : G i v e Student B i n f o r m a t i o n about website traffic to your company's website A s k about his or her website Your company: N u m b e r o f visitors: m i l l i o n each year V i s i t o r location: East Asia, A u s t r a l i a and N e w Zealand L e n g t h o f t i m e on site: 10 m i n u t e s Network systems B u s i n e s s matters S p e a k i n g e x e r c i s e page 51 Student A Wednesday m o r n i n g — w o r k e d at home afternoon — w e n t to the d e n t i s t Thursday m o r n i n g — w e n t to a company to check t h e i r n e t w o r k afternoon — installed n e t w o r k security at the company Partner files IT s u p p o r t Fault diagnosis S p e a k i n g e x e r c i s e page 53 Student A Call the I T help desk Y o u cannot access m a i l server A s k for help Y o u changed your password last week Student A H e l p Student B w i t h the p r o b l e m A t the m o m e n t the I n t e r n e t connection is d o w n T r y again later Student A C a l l the I T help desk Y o u can't p r i n t o u t on n e t w o r k A s k for help Student A H e l p Student B w i t h the p r o b l e m Change screen resolution? Partner files 69 I Audio script UNIT Working in the IT industry Hi, I'm Karl I'm a software developer I design [P P: D: P: D: P: Good afternoon everyone, I'm Heba I'm a system analyst I solve c o m p u t e r problems Nice t o meet y o u all Hi, M y name's Wojtek I'm a database administrator I analyse and present data P: G o o d m o r n i n g W h a t ' s y o u r n a m e ? A: I ' m A h m e d A n d y o u are? T: H i e v e r y b o d y , t h i s is I n g r i d A: H i ! T : I n g r i d , t h i s is A h m e d , L i n d a , M o h a m m e d and Mansoor I: N i c e m e e t i n g y o u a l l L: L i k e w i s e T: W e l c o m e t o t h e t e a m a n d g o o d l u c k [Ka = K a t h r y n ; K = Karim] Ka: K a r i m , w h a t d o y o u d o ? K: I ' m a n e t w o r k a d m i n i s t r a t o r W h o d o y o u w o r k for? Ka: I w o r k f o r CISCO I ' m a s y s t e m a n a l y s t t h e r e W h e r e are y o u f r o m , K a r i m ? K: I ' m f r o m K u w a i t I w o r k f o r M i c r o s o f t t h e r e A n d w h e r e are y o u f r o m , K a t h r y n ? Ka: I ' m f r o m t h e U K b u t n o w I l i v e i n Qatar D o y o u k n o w w h e r e Glenda's from? K: She's f r o m t h e US Ka: A n d w h a t ' s h e r j o b ? K: She w o r k s f o r I B M H e r j o b is t o set u p n e w systems I ' m , Y o u ' r e , She's, He's, I t ' s , W e ' r e , T h e y ' r e 70 Audio script M : I'm a software developer I w o r k for M i c r o s o f t i n Prague B: M i l o , d o y o u k n o w F r i d a ? M : Yes, I d o W h a t d o y o u w a n t t o k n o w ? B: W h e r e d o e s s h e w o r k ? M : She w o r k s w i t h m e i n P r a g u e She d e s i g n s A: Hi, I'm I'm Rig Wh Dor Sot Its Anc It fi We Apf am bre Thank you [A = A h m e d ; B = Betty; M = Milo] A: W h e r e d o y o u w o r k , B e t t y ? B: I w o r k f o r D e l l i n D u b a i W h a t a b o u t y o u ? A: I w o r k f o r HP i n B u d a p e s t W h a t d o y o u d o , Milo? = Pe \V01 P: D: P: D: P: P: M y n a m e ' s P h i l i p N i c e t o m e e t y o u [T = T i m ; A = All; I = Ingrid; L = Linda] D: I w< a n d develop c o m p u t e r games T h a n k y o u [ N = Natasha; K = K h a l i d ] N: H i , m y n a m e ' s N a t a s h a K: P l e a s e d t o m e e t y o u I ' m K h a l i d A l i N: P l e a s e d t o m e e t y o u , t o o [P = P h i l l i p ; A = A h m e d ] 08 D: Tha P: Ho D: You * 7.05 6.45 8o' 10V 4.35 2.15 12 c five m i n u t e s 9.5( Where y o u work? W h a t about you? W h a t d o y o u do? What y o u want to know? Where does she w o r k ? Itfi It ei It st websites for E-commerce I see R i g h t , let's go T h e w o r k s h o p s t a r t s i n Q8 [P P: D: P: D: P: 11 = Penelope; D = Don] H i , D o n H o w are y o u ? I ' m fine, t h a n k s , P e n e l o p e A n d y o u ? I ' m OK B i t t i r e d f r o m t h e f l i g h t Right What w o r k s h o p y o u w a n t to a t t e n d today, Don? D: I w a n t t o go t o t h e CISCO n e t w o r k s e c u r i t y workshop P: S o u n d s i n t e r e s t i n g W h a t t i m e d o e s i t s t a r t ? D: It s t a r t s at 9.15 P: A n d w h e n d o e s i t f i n i s h ? D: It f i n i s h e s at 4.00 i n t h e a f t e r n o o n P: W e l l , I w a n t t o a t t e n d t h e M i c r o s o f t W i n d o w s A p p l i c a t i o n s w o r k s h o p It b e g i n s at 8.30 a m a n d e n d s at 6.00 p m B u t t h e y h a v e t w o b r e a k s , at 10.30 a n d 12.45 D: T h a t ' s g o o d P: H o p e y o u e n j o y y o u r s e s s i o n D: Y o u t o o See y o u a r o u n d 7.05 6.45 o'clock 10.45 4.35 2.15 12 o ' c l o c k 9.50 Oio A: B: A: B: A: B: A: B: the W o r l d W i d e Web OK W h a t d o e s P2P s t a n d for? It s t a n d s f o r p e r s o n - t o - p e r s o n OK W h a t d o e s IP m e a n ? It m e a n s I n t e r n e t P r o t o c o l How y o u spell 'Protocol'? p - r - o - t - o - c - o - Thanks You're welcome a h j k b c d e g p t v z f m n s x z iy o q u w r * I [A = Andrei; B = Bob] A: B o b , c a n y o u h e l p m e , please? B: Sure A: I d o n ' t u n d e r s t a n d t h i s a c r o n y m W h a t d o e s it s t a n d for? B: L e t m e see W I ' m n o t s u r e M a y b e W W W , | It f i n i s h e s at 5.00 It e n d s at 8.00 It s t a r t s at 6.00 UNIT Computer systems [B = Bob; D = Daisy] B: W h a t d o y o u t h i n k ? W h i c h l a p t o p is b e t t e r D: B: D: B: D: B: D: B: f o r t h e sales t e a m ? I'm n o t sure T h i s c o m p u t e r has a bigger m e m o r y a n d I t h i n k i t has a b e t t e r processor A n d t h e o t h e r one? W e l l , i t is s m a l l e r A n d lighter Yes, y o u ' r e r i g h t L i g h t e r a n d s m a l l e r B u t t h e b i g g e r o n e is c h e a p e r So w h a t is o u r d e c i s i o n ? I ' m n o t s u r e L e t ' s go f o r a coffee a n d d i s c u s s this again Audio script 71 lighter m o r e efficient longer wider heavier faster darker softer harder [P = P a u l ; B = B r i n i t h a ] P: H i , B r i n i t h a B: H i , P a u l P: H o w ' s i t going? B: Fine, f i n e P: W h a t are y o u d o i n g at t h e m o m e n t ? B: O h , I ' m i n s t a l l i n g N e r o 10 more durable [T = T i m ; S = Simone] T: S: T: S: T: S: 72 What y o u t h i n k about these three p h o t o imaging packages? It's a d i f f i c u l t c h o i c e A l l t h r e e are v e r y g o o d but t h e y have different strengths I agree Serif I m a g e Plus has t h e b e s t i m a g e correction OK 10,( 100 P: B: 80,( P: learning a b o u t the new database system What about M a r y and Imran? Where UNIT B: are t h e y ? T h e y aren't c o m i n g in today T h e y have a d a y off T: C: W h a t are y o u d o i n g now? Are they setting up the network? T: She's w o r k i n g at h o m e t o d a y C: S: T: S: effects B u t w h a t a b o u t Snap Pro? W e l l , i t has t h e b e s t d u b b i n g o p t i o n s A n d Snap Pro is t h e b e s t f o r b u r n i n g p h o t o s I ' m n o t s u r e Serif h a s t h e m o s t e f f i c i e n t UNIT Websites T: S: T: S: compression W h i c h is t h e m o s t e x p e n s i v e ? O h , Serif I m a g e P l u s A n d t h e cheapest? Snap P r o T: S: Let's get Snap P r o t h e n I'm still n o t sure! She has t h e c h e a p e s t c o m p u t e r T h e y haven't got the latest version D o y o u h a v e t h e fastest processor? Has i t g o t W i n d o w s ? T h e y have t h e latest software It has t h e b i g g e s t s c r e e n Audio script 30,( 700 T: I'm not installing the software Ho\ M i c r o s o f t Server R i g h t W h e r e is J a c k i e t o d a y ? D o y o u k n o w ? Yes She is o n a t r a i n i n g c o u r s e t o d a y She's We're n o t using Word Does it have t h e m o s t reliable a n t i - v i r u s software? Wh H o w are y o u g e t t i n g on? Well, I'm setting u p a n e t w o r k I'm using 2 P: B: We've got the best software Ho^ B u t M a g i c E x t r e m e h a s t h e fastest p r o c e s s i n g of i m a g e s Y o u ' r e r i g h t A l s o , Serif h a s t h e b e s t s p e c i a l 1 W h i c h w e b s i t e s d o y o u use? W h y y o u use Wikipedia? W h a t d o y o u u s e C N N for? W h e n d o e s s h e u s e CNN? [S • S a r a h ; G = G e o r g e ] S: G e o r g e , I n e e d s o m e i n f o r m a t i o n a b o u t o u r website G: OK, w h a t d o y o u n e e d t o k n o w ? S: W e l l , I n e e d s o m e i n f o r m a t i o n a b o u t w e b s i t e traffic, y o u know, external visits t o o u r website G: OK S: C o u l d y o u d o a r e p o r t f o r me? G: Sure W h e n d o y o u n e e d i t b y ? S: Er, t o m o r r o w m o r n i n g , I ' m a f r a i d It's f o r t h e finance director G: OK, w h a t d o y o u n e e d t o k n o w e x a c t l y ? S: W e l l , t h e n u m b e r of v i s i t o r s t o o u r w e b s i t e last m o n t h , t h e i r m o v e m e n t s a n d actions o n the website, and where they're from G: OK, I c a n d o t h a t S: T h a n k s v e r y m u c h i n d e e d sOK No the C: Ba T: OK C: T: CO bu to C: Go Th T: No 24 Cou Pie Wo Pie Pie O 21 H o w m a n y p e o p l e v i s i t t h e site? W h e r e d o t h e y go o n t h e w e b s i t e ? How long they spend on the website? Q 22 30,000 700,000 10,000,000 100,000 80,000 UNIT Databases 23 [C = C h r i s ; T = T i m ] C: T i m , c o u l d y o u h e l p m e a m o m e n t , please? T: Sure W h a t ' s t h e p r o b l e m ? C: T: I need some i n f o r m a t i o n about a b o o k budget from the database OK C: T: C: T: B u t I d o n ' t k n o w h o w t o get i t No p r o b l e m So w h a t d o I d o f i r s t ? Enter y o u r name and p a s s w o r d a n d press enter C: E r m ? Q 25 [I = IT expert; C = Colleague] I: R i g h t , t h e f i r s t s t e p i n t h e p r o c e s s is y o u gather the raw data w h i c h y o u want to p r o c e s s T h a t ' s c a l l e d c o l l e c t i o n OK? C: Yes, d a t a c o l l e c t i o n I: C: I: G o o d T h e s e c o n d s t e p is y o u c r e a t e categories t o organise the data i n t o relevant g r o u p s We c a l l t h a t s o r t i n g U n d e r s t o o d ? Sorting, right T h e n we arrange a n d systemise the data That's coding Got that? Yes, I t h i n k so T h e t h i r d s t e p is c o d i n g After that, we enter the data into a system C: That's entry OK C: I: I: Then, we clean the data and double-check for faults a n d inconsistencies That's t h e v a l i d a t i o n p a r t of t h e p r o c e s s C: I: Fine V a l i d a t i o n F i n a l l y w e f o r m a t a n d a r r a n g e t h e d a t a so that it can be analysed That's tabulation A l l right? C: I: Thanks very much No problem 26 entry T: You h a v e g o t a p a s s w o r d ? C: E r m , I c a n ' t r e m e m b e r i t collection T: validation sorting coding Use m i n e T y p e i n t e v a n s , t h a t ' s t - e - v - a - n - s , t h e n snavet s - n - a - v - e - t C: OK tabulation N o w p r e s s Enter N o w w h a t is t h e n a m e of the book? C: Basic French i gather create arrange T: 10 enter T: OK T y p e i n t h a t i n t h e t i t l e f i e l d i n t h e f i r s t c o l u m n N o w Press F i n d T h e r e i t is OK, budget Click o n Publishing and scroll d o w n t o P l a n t Costs a n d c l i c k o n t h a t C: G o o d T h e r e ' s t h e b u d g e t i n t h e s e c o n d r o w Thanks, Tim T: N o p r o b l e m C o u l d y o u h e l p m e please? Please c o u l d y o u h e l p me? Would y o u help me w i t h this software? Please c o u l d y o u e x p l a i n h o w t o d o t h a t ? Please w o u l d y o u g i v e m e y o u r p a s s w o r d ? 11 d o u b l e - c h e c k 12 f o r m a t fjl 27 emerging technology cloud computing data storage hard drive external drives back-up providers Audio script 73 [T = T i m ; S = Sandy] T: Sandy, c o u l d y o u g i v e m e s o m e a d v i c e o n storage devices? S: Sure H o w c a n I h e l p ? T: I ' m a b i t w o r r i e d a b o u t m y c o m p u t e r S: T: S: T: at h o m e Right I've g o t l o t s of m u s i c a n d p h o t o s o n m y computer and I think I should back t h e m up I know what y o u mean What s h o u l d I buy? S: I'd r e c o m m e n d an e x t e r n a l h a r d d r i v e That's w h a t I've g o t a t h o m e H o w m u c h c a n y o u spend? T: S: $200 T h a t s h o u l d be fine You s h o u l d be able t o get s o m e t h i n g g o o d f o r t h a t O h , o n e t h i n g : I ' d r e a l l y r e c o m m e n d y o u get o n e t h a t b a c k s up automatically from your computer when it is c o n n e c t e d UNIT E-commerce [I = Interviewer; D = David] I: D a v i d , t e l l m e , h o w m u c h of y o u r b u s i n e s s is online now? D: I: D: I: D: 74 N o t m u c h , really O n l y a b o u t 7% Why's that, y o u think? W e l l , m o s t of o u r c u s t o m e r s b u y o u r cleaning products in supermarkets w h e n they b u y their food A n d most people g o o u t t o b u y t h e i r f o o d T h e y go t o t h e supermarket Do y o u t h i n k t h i s w i l l change? P r o b a b l y b u t slowly Last year o u r o n l i n e b u y i n g w a s a b o u t 5% of o u r b u s i n e s s I: D: So, i t is g r o w i n g a l i t t l e Yes, b u t o n l y a l i t t l e A n d i n f u t u r e o u r customers will still buy our products from the supermarkets o n their websites I don't t h i n k t h e y w i l l b u y online f r o m us direct n o t a l o t of t i m e too much work only a little money a few c o m p u t e r s a l o t of m e m o r y Audio script open an account go t o t h e c h e c k - o u t p u t an i t e m in t h e basket browse the website choose an i t e m check the order T h e c o m p a n y w o n ' t p r o v i d e I n t e r n e t access to all employees I'll the security checks and then upgrade this week W h e n will y o u finish the work? Yes, I w i l l No, she w o n ' t [ M = Monika; S = Shayan] M: Shayan, can y o u explain h o w a c u s t o m e r completes an online transaction? S: OK, i t ' s v e r y easy F i r s t , t h e c u s t o m e r w i l l p l a c e a n o r d e r T h e seller's w e b s e r v e r w i l l c o n f i r m a v a i l a b i l i t y of t h e p r o d u c t a n d s e n d a response After that, the customer checks out and completes the payment instructions T h e n the server w i l l send a payment request t o a p a y m e n t gateway T h e p a y m e n t g a t e w a y will check the buyer's ability to pay w i t h the b a n k OK? M : Fine Go o n S: T h e b a n k w i l l r e s p o n d a n d s e n d p a y m e n t acceptance o r r e j e c t i o n t o t h e seller's w e b s e r v e r t h r o u g h t h e p a y m e n t gateway Finally, t h e c u s t o m e r w i l l r e c e i v e t h e s e r v e r response w i t h the order confirmation or rejection M: W i l l t h e c u s t o m e r have t o register? S: Yes, a l l b u y e r s m u s t h a v e t h e i r a c c o u n t s before t h e y c o m p l e t e the transaction M: Thank you Now I understand *34 [ A = Ag; A: Hi I are K: I'm A: Fine K: I'm l A: Tha K: S o n A: wa adv pro mar K: A: K: Tha that Goc I'd i E-cc A: OK K: I'll j rec( A: Oh, rea< K: I n t Let 35 mot rept brid rout gate swit hub wire acce UNIT Network systems O 34 O 36 [B = Boris; A = Ahsan] [A = A g a t h a ; K = K a t h a r i n a ] A: H i , K a t h a r i n a It's g o o d t o see y o u a g a i n H o w are y o u ? K: I ' m fine A n d y o u ? A: Fine, t h a n k s A: B: A: B: I have a p r o b l e m w i t h t h e n e t w o r k d o w n l o a d s p e e d W h a t c a n y o u suggest? W h y don't y o u change t h e hub? I d o n ' t t h i n k t h a t w i l l w o r k T h e h u b is fine OK H o w about adding a repeater then? H m m , I ' m n o t sure it w i l l help It's n o t a K: A: I ' m really glad t o hear a b o u t y o u r success Thank you K: A: So h o w c a n I h e l p y o u ? I w a n t e d t o see y o u b e c a u s e I n e e d y o u r a d v i c e We t h i n k w e s h o u l d offer o u r products a n d services online t o increase o u r market share W h a t d o y o u think? A: p r o b l e m w i t h t h e signal strength OK, t h e n y o u s h o u l d c h e c k t h e cables a n d B: A: n e t w o r k devices t o make sure that they are compatible with your network What about changing the modem? I d o n ' t t h i n k it's necessary I t h i n k it's a B: A: problem w i t h t h e bridge, switch o r t h e router You s h o u l d look at t h e specifications OK, I w i l l T h a n k s for y o u r h e l p W h y d o n ' t y o u check user recommendations B: o n t h e i n t e r n e t as w e l l ? Good idea I'll d o t h a t K: That's a great idea Y o u s h o u l d d e f i n i t e l y d o that A: K: G o o d So w h a t e x a c t l y s h o u l d I d o ? I'd r e c o m m e n d t h a t y o u set u p a n A: E-commerce flower shop OK K: A: I ' l l s e n d y o u a n e-mail w i t h s o m e recommendations O h , t h a n k y o u v e r y m u c h We o u g h t t o b e K: r e a d y f o r M o t h e r ' s Day I n t h a t case, I ' d s u g g e s t w e s t a r t r i g h t away B: tj0 37 W h y don't y o u change t h e modem? H o w about c o n n e c t i n g a repeater? What about looking o n the website? Let m e a s k y o u s o m e q u e s t i o n s 35 O 38 When d i dthey start work? modem T h e y installed t h e c o m p u t e r s yesterday repeater We d i d n ' t w o r k last week bridge She w e n t t o t h e office o n S u n d a y router Did y o u finish t h e report? gateway switch hub [K = Karoline; S = Sam] wireless access p o i n t K: S: H o w d o y o u describe n e t w o r k speed? I n bits, kilobits, megabits a n d gigabits They describe n e t w o r k speed For example, dialu p c o n n e c t i o n s a l l o w 56 k i l o b i t s p e r s e c o n d a n d DSL f r o m 512 k i l o b i t s p e r s e c o n d t o megabits per second K: S: O K I've g o t t h a t W h a t a b o u t t h e range? Range is t h e d i s t a n c e of n e t w o r k c o v e r a g e , so d i s t a n c e u n i t s r e p r e s e n t n e t w o r k r a n g e Most countries use metric b u t some use feet as u n i t s of m e a s u r e m e n t M e t r e s o r feet u s u a l l y d e s c r i b e t h e r a n g e of a n e t w o r k Home n e t w o r k i n g routers s u p p o r t a range u p t o 150 feet o r 46 m e t r e s i n d o o r s a n d 0 feet o r 92 m e t r e s o u t d o o r s K: Thanks 39 10 n e t w o r k c o n n e c t o r s 11 n e t w o r k i n t e r f a c e c a r d Audio script 75 Have y o u r u n the c o m p u t e r in the battery mode? gigabytes per m i n u t e H o w l o n g h a v e y o u h a d t h e iPad? 250 m e t r e s Have y o u charged the battery? 40 feet Has h e o p e n e d t h e file? Has s h e e n t e r e d h e r u s e r n a m e a n d password? Have t h e y changed the Internet Service Provider? H a v e y o u c h e c k e d t h e r e m a i n i n g d i s k space? Have y o u installed or uninstalled software recently? Has D i l l i p u p d a t e d t h e d r i v e r s r e c e n t l y ? 77 k i l o b i t s p e r s e c o n d megabytes a second UNIT IT support 041 [H = Haider; M = M a r y a m ] H : H e l l o , I T H e l p Desk M : H i , t h i s is M a r y a m f r o m H u m a n R e s o u r c e s H : H i , t h i s is H a i d e r H o w c a n I h e l p y o u , Maryam? M : I s w i t c h e d m y c o m p u t e r off y e s t e r d a y a n d today I can't t u r n it on H : W h a t t y p e of c o m p u t e r d o y o u h a v e ? M : I ' m n o t s u r e It's a d e s k t o p c o m p u t e r H: It w o r k e d f i n e y e s t e r d a y D o n ' t w o r r y Have y o u checked t h e cable connections? M : N o , I h a v e n ' t I c a n see s o m e c a b l e s b u t I d o n ' t k n o w w h i c h c a b l e goes w h e r e H: M a k e s u r e a l l c a b l e s are t i g h t a n d f u l l y plugged in M : O k , g i v e m e a sec O h , I t h i n k I've f o u n d t h e p r o b l e m I h a v e o n e c a b l e t h a t is u n p l u g g e d It's t h e p o w e r c a b l e W h e r e d o e s i t go? H: T h e p o w e r c a b l e s h o u l d go i n t h e t h r e e pronged port on the computer M : OK, d o n e Let m e t r y n o w It's w o r k i n g fine S o r r y a b o u t t h a t S t u p i d of m e M a y b e t h e c l e a n e r s d i s c o n n e c t e d y o u r PC b y m i s t a k e last night M: Maybe Good, we've solved the problem T h a n k y o u , Haider 0>44 Customer Today is May Please leave your message after the tone H i M y n a m e is B o l e k I've r e c e i v e d a W o r d File b u t i t w o n ' t o p e n i n Office C a n y o u h e l p ? M y c o n t a c t n u m b e r is 050 444 5553 T h a n k y o u Thank you for your call The service person is Alex Customer Today is 16 June Please leave your message after the tone H i , m y n a m e is Sara I've l o s t a file t h a t I o p e n e d f r o m a n a t t a c h m e n t Please h e l p M y c o n t a c t n u m b e r is 055 8214328 T h a n k y o u Thank you for your call The service person is James H: H: Y o u ' r e w e l c o m e H a v e a g o o d day M: You too 042 checked switched unplugged worked disconnected Customer Today is 13 July Please the tone leave your message after H e l l o , m y n a m e is S y l v i a I've d e l e t e d s o m e files Can I recover them? M y c o n t a c t n u m b e r is 050 7895421 T h a n k y o u Thank you for your call The service person is Mahmoud 047 reversible ratchet driver How can I help you? screwdriver I see h e x k e y set I ' m s u r e w e c a n f i n d y o u r file pliers Please go t o t h e s e a r c h b o x wire cutter Good luck wire stripper insertion/extraction clipper three prong holder tweezers UNIT IT security and safety [L = Ludek; A = Ales] L: A l e s , c a n y o u c h e c k m y l a p t o p ? N o t h i n g 10 a n t i - s t a t i c w r i s t s t r a p Q46 [H = H e l p d e s k t e c h n i c i a n ; T = T u k a ] H: H e l l o , A q h e l s p e a k i n g H o w c a n I h e l p y o u ? T: H i , m y n a m e ' s T u k a I've u p g r a d e d m y computer to Windows and n o w I can't find m y p e r s o n a l files a n y w h e r e ! H: I see T: I've c h e c k e d W i n d o w s ' h e l p ' a n d t h a t d i d n ' t t e l l m e a n y t h i n g I n e e d o n e file u r g e n t l y H: I ' m s u r e w e c a n f i n d y o u r file D o n ' t w o r r y T: W e l l , I h o p e so H: T: H: T: W h a t W i n d o w s v e r s i o n d i d y o u have before? Before I h a d W i n d o w s Vista OK Is y o u r c o m p u t e r o n ? Yes, i t is H: G o o d F i n d Windows.old drive folder in y o u r C I d o n ' t u n d e r s t a n d H o w ? I c a n ' t see i t i n W i n d o w s Explorer H: Please go t o t h e s e a r c h b o x , w r i t e L: A: seems to w o r k H m m , w h a t have y o u d o n e t h i s time? Wow! Y o u r l a p t o p is a m e s s Sorry about that I'll clean it u p Have y o u u p d a t e d y o u r antivirus software L: A: recently? Yes, I h a v e I d i d i t l a s t w e e k Well, that's good A: L: I'm afraid I m a y lose m y project I haven't backed it up H m m You might have spyware or some o t h e r malware o n y o u r computer You should install a good spyware doctor program A n antivirus program may not catch everything A: L: A: OK, I ' l l d o t h a t A n d w h y don't you protect your WLAN a c c e s s w i t h a p a s s w o r d ? It's l i k e l y y o u w i l l attract hackers and piggybackers and then y o u m i g h t l o s e a l o t of w o r k L: A: Fine, I ' l l d o t h a t I'll scan y o u r system w i t h m y anti-spyware s o f t w a r e n o w a n d see if t h e r e is a p r o b l e m Thanks T: T: Windows.old OK 48 a n d c l i c k enter H: T h e Windows.old folder contains different f o l d e r s Y o u r f o l d e r s a n d files are i n Documents a n d Settings You s h o u l d find t h e files t h e r e T: I ' l l d o t h a t H: I ' l l c o m e d o w n t o y o u r office if y o u s t i l l h a v e a problem Good luck T: T h a n k s L: 49 Y o u r m u s t n ' t p u t y o u r c u p of coffee o n the computer You m u s t n ' t w o r k w i t h o u t breaks Y o u a r e n ' t a l l o w e d t o s m o k e i n t h e office We a r e n ' t a l l o w e d t o s e n d p r i v a t e e m a i l s Y o u s h o u l d n ' t eat l u n c h at y o u r d e s k Audio script 77 P a r t n e r files: S t u d e n t B Working i n the IT i n d u s t r y B u s i n e s s matters S p e a k i n g e x e r c i s e page 11 Student B : Y o u are Sharifa Y o u w i l l recieve a call f r o m M r s M a h m o u d i n answer to your e m a i l M a k e sure she answers the questions i n your email Websites Website analytics S p e a k i n g e x e r c i s e page 23 Student B : G i v e Student A i n f o r m a t i o n about website traffic to your company's website A s k about his or her website Your company: N u m b e r o f visitors: 0 , 0 each m o n t h V i s i t o r location: the M i d d l e East and N o r t h Africa L e n g t h o f t i m e on site: m i n u t e s Network systems B u s i n e s s matters S p e a k i n g e x e r c i s e page 51 Student B Monday m o r n i n g — attended a t r a i n i n g course at the college afternoon — w e n t to the doctor Tuesday m o r n i n g — w o r k e d at home afternoon — was off 78 Partner files IT s u p p o r t Fault diagnosis S p e a k i n g e x e r c i s e page 53 Student B H e l p Student A w i t h the p r o b l e m T h e m a i l server asks for a username and password Has Student A used the w r o n g password? Student B Call the I T help desk You cannot access the Internet at the m o m e n t A s k for help Student B H e l p Student A w i t h the p r o b l e m There is a new default p r i n t e r Student B Call the I T help desk T h e opened page is too large for the screen P e a r s o n E d u c a t i o n Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world www.pearsonlongman.com © Pearson Education Limited 2011 The right of Maja Olejniczak to be identified as author of this Work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988 All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the Publishers First published 2011 ISBN: 978-1-4082-69961 Set in ITC Cheltenham Book Printed and bound by Graficas Estella, Spain Design: Pearson Education We are grateful to the following for permission to reproduce copyright material: Screenshots Screenshot on page 26 from http://www.nick.co.uk/, Nickelodeon UK - Marty Batten and Olivia Dickinson; 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Question words (1) We use which to ask about things We can use it with a noun Which websites do you visit/go to? 1 use Wikipedia a lot We use what to ask about things What do you use CNN for? 1 use it to get the news We use why to ask the reason for something Why do you use Wikipedia? 1 use Wikipedia to check information We use when to ask about time When do you use CNN? In my lunchbreak Listening 1 2 3 4... i.-H.m rtg 40 OOO 10 000 13 000 5000 7000 5000 t M IO d.itf 8000 12 000 0 1 000 6 000 27 000 +2 000 + 1 000 +5 000 +6 000 -1 000 +13 000 Language Asking people to do things Could you help me, please? Sure • Please could you help? No problem We use can/could/would you + infinitive without to when we ask somebody to do something for us Can you explain what a database is, please? 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W h i c h (1) ... organisational website is to inform about an idea or event Companies develop commercial websites to sell products or services Entertainment websites are designed to entertain or provide fun activities People visit news websites to obtain information The purpose of a personal website is to provide information about an individual Social networking websites help people to exchange personal information Educational... 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