Salesforce and Siebel coexistence – Maximising ROI at BT Business Noel Coloe – Regional Vice President, Salesforce EMEA Alan D Jackson – Technical Delivery Manager, BT Business #SFandBT Housekeeping • All lines are muted • To ask a question, please use the question box on the Go To Webinar tool or use #SFandBT on Twitter • Questions will be answered after the presentation #SFandBT Salesforce for Siebel Customers… Co-exist or replace – your choice… #SFandBT BT Business – their story with Salesforce & Siebel Alan Jackson – BT Business • • • BT Business and use of CRM How did BT Business come to take this path? Dependence on Siebel / data • Architectural choices • • The implementation and roll-out project How Salesforce is used • • Business & IT benefits of BT Business’ co-existence approach Your top tips for attendees today • Q&A #SFandBT Top Level Architecture & Interfaces Siebel CRM Siebel CRM Being replaced by XML Gateway Salesforce Services Main interface into Siebel CMPS Web Service API Web Service API Firewall BT LAN DMZ Firewall SOAP XML Request/ Response SFDC BTB #SFandBT BT Business – their story with Salesforce & Siebel Alan Jackson – BT Business • • • BT Business and use of CRM How did BT Business come to take this path? Dependence on Siebel / data • Architectural choices • • The implementation and roll-out project How Salesforce is used • • Business & IT benefits of BT Business’ co-existence approach Your top tips for attendees today • Q&A Key findings… § Changing / dynamic business requirements § Save time, money, resources & keep up with business requirements § Seamless contextual collaboration § leads, people, customers, opportunities, campaigns…anything § Upgrade projects…a thing of the past § always on the current release (3 releases per year – always backwards compatible) § Consistent performance § Getting quicker all the time – see trust.salesforce.com § The Salesforce advantage - Customer success is how we succeed § Customer Success Group, Innovation, Mobile first, single platform #SFandBT Next Steps – Siebel to SF/Siebel with SF Workshop Understand exactly how you can get the ROI you want from CRM… § Part - ½ day session with groups of stakeholders § Business stakeholders – let us understand § Your use of CRM / Siebel § Your business goals and goals for CRM § IT Architects – let us understand more about your Siebel implementation § Integration points § Workflows / processes § Key concerns & constraints § Part (1 week later) - Playback session / to-be architecture § How Salesforce could be used to meet your business goals § Examples of similar Salesforce customers § High-level to-be architecture, with key challenges identified § Business Value – estimated ROI based upon your specific situation and business goals § Roadmap to achieve ROI #SFandBT Salesforce and Siebel coexistence – Maximising ROI at BT Business Noel Coloe – Regional Vice President, Salesforce EMEA Alan D Jackson – Technical Delivery Manager, BT Business #SFandBT ... SFDC BTB #SFandBT BT Business – their story with Salesforce & Siebel Alan Jackson – BT Business • • • BT Business and use of CRM How did BT Business come to take this path? Dependence on Siebel. .. achieve ROI #SFandBT Salesforce and Siebel coexistence – Maximising ROI at BT Business Noel Coloe – Regional Vice President, Salesforce EMEA Alan D Jackson – Technical Delivery Manager, BT Business. .. #SFandBT on Twitter • Questions will be answered after the presentation #SFandBT Salesforce for Siebel Customers… Co-exist or replace – your choice… #SFandBT BT Business – their story with Salesforce