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10 DREAMFORCE ’15 RECAPPED: REASONS TO USE APPEXCHANGE APPS RIGHT NOW Connect everyone and everything with the Salesforce AppExchange: The fastest, most powerful weapon for increasing your team’s productivity and your company’s growth The AppExchange has more than 2,800 trusted, tested, and peer-reviewed apps and components to help every department and every industry achieve more Use this guide to discover the apps our customers love and shared during their sessions at Dreamforce ’15 DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Grow your business faster with free apps p4 Help every team achieve more: apps for admins p6 3 Close more deals: sales leaders’ favorite apps p8 Drive sales productivity with sales operations apps p10 Wow customers and go the extra mile with apps p12 Supercharge your marketing plan with apps p15 Discover apps for every industry p17 Build apps fast: Lightning Components p23 Build your own app store: AppExchange Store Builder p24 10 Join the community p25 Grow your business faster with free apps Sometimes the best things in life really are free Maggie Jolitz of Cox Automotive, and Karen McBride of Accelerize 360, each shared their five favorite free apps The AppExchange has free, vetted, and secure apps for every department, including hundreds of Salesforce Labs apps that are customizable apps and templates built by Salesforce employees See video of the session here › “Opportunity Accountability Dashboard is a great tool to help sales focus on the deals that need to move through the pipeline faster.” Maggie Jolitz Senior Solutions Specialist, Cox Automotive DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Grow your business faster with free apps ACTION PLANS CASE HISTORY CLONE THIS USER GRAPHICS PACK MASS UPDATE TASKS Reusable process templates See full history in one click Create users quickly and easily Bring focus to key data elements Give visibility to stuck and stale deals OCTOPUS OPPORTUNITY S-DOCS SIDECALENDAR TRACK OPPORTUNITY Document your instance ACCOUNTABILITY Create professional docs from templates Boost user productivity STAGE ON ACTIVITIES DASHBOARD Track every deal Find out which deals are moving forward See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Help every team achieve more: apps for admins Salesforce administrators often manage Salesforce for their entire company, which means they’re responsible for everything from delivering critical projects and training team members to keeping data clean and assigning sales leads We asked three admins with 23 years of Salesforce experience among them to share their favorite apps Read on to see which apps are recommended by Michelle Seufert of SunGuard, Amber Boaz of CodeScience, and Leyna Hoffer of Edmentum See video of the session here › “Chatter Adoption Dashboards installed eight dashboards and more than 130 reports in five minutes.” Michelle Seufert Senior Systems Administrator, SunGuard DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Help every team achieve more: apps for admins CALENDARANYTHING CONFIG WORKBOOK DEMANDTOOLS DISTRIBUTION ENGINE DRAGGIN’ ROLE Create customizable calendars Extract Salesforce data into Excel format fast Manage data more productively Share leads fairly every time View and manipulate users and roles from a single custom tab FIELD TRIP FORMASSEMBLY MILESTONES PM SALESFORCE ADOPTION TASKRAY Run reports on field usage Create powerful Web forms Track projects for every team DASHBOARDS Manage projects with ease SALESFORCE CHATTER SALESFORCE CRM DASHBOARDS DASHBOARDS Monitor and manage Chatter activity Access best practices dashboards Get visibility into user adoption See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Close more deals: sales leaders’ favorite apps Ready to blow your sales goals out of the water? Good news: There are more than 1,100 apps on the AppExchange that can extend Salesforce and help sales teams close more deals Sales experts Michelle Mantel of George Street Photo & Video, Richard Ortega of Shutterstock, Russ Hearl of DoubleDutch, and Amy Roy of Ceridian weigh in on their favorite sales apps See video of the session here › “In the past three years, PowerDialer has helped us make 1.5 million cold calls and 20,000 demos Being able to measure those key success metrics is huge.” Russ Hearl Vice President, Sales, Mid-Market, DoubleDutch DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Close more deals: sales leaders’ favorite apps ADVOCATEHUB APTTUS CPQ DATAHUG GEOPOINTE LEVELELEVEN Build a community of advocates Increase deal size and close rates Get real-time insight into every deal Location-enable Salesforce with maps Drive revenue with gamification LOOP DOCUMENT SMART CORRESPOND POWERDIALER RING MY BELL TANGO CARD SERVICES BY NINTEX FOR SALESFORCE Automate data merges and document creation Deliver sales documents within Salesforce Increase revenue with optimized calling and gamification Drive sales and inspire teams with gamification Send rewards and incentives from Salesforce APTTUS CONTRACT DISTRIBUTION ENGINE DOCUSIGN EMAIL TO CASE LIFECYCLE Share leads fairly every time Sign and send documents anytime, on any device PREMIUM FROM ADOBE Enhance the Email to Case offering Close deals five times faster MANAGEMENT Shorten time to revenue ESIGN SERVICES See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Drive sales productivity with sales operations apps Savvy sales operations leaders are constantly on the lookout for tools that can help grow their teams, accelerate productivity, and increase revenue Cambria Shapiro of GuideSpark, Elizabeth Zadora of Odyssey Logistics & Technology, and Leyna Hoffer of Edmentum share the apps that help their sales teams effectively manage the flow of information and close deals See video of the session here › “Sales don’t stop when reps are on the road DocuSign takes away manual work and gets them back to doing what they need to do: selling.” Elizabeth Zadora WIN Customer Service Rep, Odyssey Logistics & Technology DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 10 Wow customers and go the extra mile with apps In today’s uber-connected world, many customers manage their relationships without talking to another human being, which makes delivering stellar customer service a challenge Tyler Garman of Rosetta Stone, Stephanie Dorman of AOL, and Doug Jones of NCR Silver share their favorite service apps See video of the session here › “If there’s something we need to get done, we always check the AppExchange first to see what they have that can help us.” Stephanie Dorman, Platform Manager, AOL DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 12 Wow customers and go the extra mile with apps BMC REMEDYFORCE — BOMGAR CHECK-INS FOR CLICKTOOLS CLOUDINGO Provide fast IT help desk support Offer remote support to customers directly from the case details screen iPHONE Enable Salesforce users to check in anywhere Collect and act on customer feedback Eliminate and manage duplicate data DISTRIBUTION ENGINE EMAIL TO CASE FIELDEXPERT FIELD TRIP FORMASSEMBLY Share leads fairly every time PREMIUM Reinvent field service scheduling Analyze and run reports on any field in Salesforce Create powerful Web forms IT HELP DESK Enhance the Email to Case offering See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 13 Wow customers and go the extra mile with apps HEYWIRE LIVETEXT LIVEOPS VOICE PROJECT PORTFOLIO SALESFORCE CRM SALESFORCE CHATTER AGENT ADVANTAGE MANAGEMENT DASHBOARDS DASHBOARDS Improve customer experiences with two-way texting Deliver seamless voice experiences within Salesforce Track projects, milestones, and tasks from within Salesforce Access best practices dashboards Monitor and manage Chatter activity SALESFORCE FOR SERVICE AND SUPPORT SERVICEMAX TIMBA SURVEYS TIME TRACKING TWITTER AND Measure call center performance Deliver flawless field service every time Create, share, and analyze surveys within Salesforce Track service team’s work hours FACEBOOK Connect Salesforce with social channels See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 14 Supercharge your marketing plan with apps Want to seamlessly run, track, and measure every aspect of marketing campaigns, events, automation, emails, and more? The AppExchange has the apps to help you it — more than 300 to be exact Kevin Lissandrello of Vertafore, Erin Peterson of NGINX, and Ronen Shetelboim of Jobvite share some of their successes using marketing and analytics apps See video of the session here › “Thanks to Bizible, we can now see how prospects first interact with us — which means that before our sales reps even pick up the phone, we know what our prospects are interested in.” Kevin Lissandrello Demand Generation Manager, Vertafore DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 15 Supercharge your marketing plan with apps BIZIBLE BOULDER LOGIC CONTACT CAPTURE Manage marketing budgets in the cloud Track marketing all the way to revenue REFERENCE MANAGER Copy, paste, and create new records DATA CLEANSE DISCOVERORG FULL CIRCLE INSIGHTS RAINKING Manage duplicates more effectively Simplify research for sales with more targeted leads Get complete visibility into critical campaign data Give sales direct access to decision-makers ALLOCADIA Find the best references for marketing and sales See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 16 Discover apps for every industry From nonprofit to higher education to financial services, every industry has its specific needs and challenges, but they all have one thing in common: Customers in every sector are asking for personalized journeys that deliver what they want, when and where they want it The opportunities are huge, and these are just a few of the industry apps highlighted during Dreamforce ’15 See video of each session here: Government › Higher Education › Life Sciences › Nonprofits › Financial Services › Manufacturing › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 17 Discover apps for every industry GOVERNMENT ASSETOPTICS BASICGOV SERVICEMAX APTTUS CPQ FINANCIALFORCE HCM Get insight into asset performance Improve efficiency in land management Deliver flawless field service from anywhere Identify the right products for every customer Recruit, hire, track, and manage teams seamlessly KNOWLEDGENOW LEVELELEVEN MAPANYTHING TIMBA SURVEYS VLOCITY Deliver contextual content inside Salesforce Drive revenue with gamification Map your Salesforce data Create, share, and analyze surveys within Salesforce Facilitate the full benefits of the case management lifecycle See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 18 Discover apps for every industry HIGHER EDUCATION ADDRESSTOOLS FREE CIRRUS INSIGHT CONGA COMPOSER CONGA COURIER DATA LOADER FOR Ensure consistent and correct addresses Integrate Salesforce and Google apps Create and deliver documents in one click Schedule report delivery to external contacts SALESFORCE Quickly manage data in Salesforce DUPEBLOCKER FORMASSEMBLY MAPANYTHING SERTIFI TASKRAY Avoid duplicates across all objects Create Web forms that collect and send data from Salesforce Map anything from Salesforce Close business faster with an integrated e-signature solution Manage projects with ease, right from Salesforce See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 19 Discover apps for every industry LIFE SCIENCES 123COMPLIANCE EQMS AHM CENTRISDIRECT DOCUSIGN MEDVANTAGE Manage quality and compliance from anywhere Address operational and compliance needs across the enterprise Close deals faster, from anywhere Help device manufacturers track sales SERVICEMAX MOBILE USDM UDI CONNECT VEEVA CRM VRS rsDM Deliver flawless field service from anywhere Get access to Global DI data anytime Ensure customers engage with the right content and services Securely store documents in the cloud See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 20 Discover apps for every industry NONPROFITS CIRRUS INSIGHT CONGRESS KNOWWHO DOCOMOTION Integrate Salesforce and Google apps FOR SALESFORCE Generate documents with data dynamically merged from any object in Salesforce Access the most current information for members of Congress and their staffs FORMASSEMBLY ROUNDCAUSE EVENTS WE PROSPECT Create Web forms that collect and send data from Salesforce Plan, execute, and measure custom events Find, understand, and contact wealthy prospects with a high chance of conversion See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 21 Discover apps for every industry FINANCIAL SERVICES CL LOAN S&P CAPITAL IQ FOR Manage loan cycles on one secure platform Access data that helps identify opportunities SALESFORCE MANUFACTURING ASCENTERP KENANDY ROOTSTOCK Manage every business process on a Chatter-enabled system Automate core business and manufacturing processes Get real-time access to all operations See the Financial Services collection here › And the Manufacturing collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 22 Build apps fast: Lightning Components Want to create apps fast, with drag-and-drop ease? Say hello to Lightning Components from the AppExchange, the enterprise marketplace for components What exactly are components? They’re the building blocks of apps; they’re widgets, like calculators, charts, and feeds And Lightning Components are small but indispensable features, tools, and elements that prevent you from having to re-create everything from scratch anytime you want to build something new Lighting Components can also be used to customize your pages BUILD APPS EASILY CREATE MORE ENGAGING APPS DELIVER APPS FASTER CUSTOMIZE PAGES Check out Lightning Components › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 23 Build your own app store: AppExchange Store Builder (Free) Find out how quickly your company can create its own app marketplace to deliver apps to customers, partners, and employees • DISTRIBUTION FREEDOM: Create a single destination to distribute mobile, Web, and desktop apps to customers, partners, and employees • CUSTOMIZED BRANDING: Deliver a consistent brand experience with your storefront •B UILT-IN DASHBOARDS: View built-in dashboards for info on activity and downloads • S UPPORT FOR ALL PLATFORMS: Companies can create a single destination for their end users to download all of the business apps they need, including thirdparty apps and apps for various device platforms, such as Android, iOS, and Windows • E -COMMERCE OPTIONS: Add payment processing with existing solutions in the AppExchange Check out Store Builder › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 24 10 Join the community Participating in the AppExchange community gives you access to a collective body of powerful knowledge You’ll interact with and learn from business leaders just like you, who have the same challenges, questions, and ultimately, successes Share your best practices and get to know your peers in any of these places: SIGN UP JOIN THE SUCCESS SHARE (OR READ) Stay up to date on all the latest apps COMMUNITY A REVIEW Engage with and get answers from a passionate community of customers, partners, and Salesforce experts The AppExchange has more than 50,000 reviews that can guide you to apps that have worked well for your peers Sign up to get the AppExchange newsletter › Join › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 25 THANK YOU Visit AppExchange.com to stay up to the minute on all the latest apps VISIT US DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 26 [...]... Components can also be used to customize your pages BUILD APPS EASILY CREATE MORE ENGAGING APPS DELIVER APPS FASTER CUSTOMIZE PAGES Check out Lightning Components › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 23 9 Build your own app store: AppExchange Store Builder (Free) Find out how quickly your company can create its own app marketplace to deliver apps to customers, partners,... worked well for your peers Sign up to get the AppExchange newsletter › Join › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 25 THANK YOU Visit AppExchange. com to stay up to the minute on all the latest apps VISIT US DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 26 ... RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 11 5 Wow customers and go the extra mile with apps In today’s uber-connected world, many customers manage their relationships without talking to another human being, which makes delivering stellar customer service a challenge Tyler Garman of Rosetta Stone, Stephanie Dorman of AOL, and Doug Jones of NCR Silver share their favorite service apps See... thirdparty apps and apps for various device platforms, such as Android, iOS, and Windows • E -COMMERCE OPTIONS: Add payment processing with existing solutions in the AppExchange Check out Store Builder › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 24 10 Join the community Participating in the AppExchange community gives you access to a collective body of powerful knowledge... something we need to get done, we always check the AppExchange first to see what they have that can help us.” Stephanie Dorman, Platform Manager, AOL DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 12 5 Wow customers and go the extra mile with apps BMC REMEDYFORCE — BOMGAR CHECK-INS FOR CLICKTOOLS CLOUDINGO Provide fast IT help desk support Offer remote support to customers directly... from anywhere Get access to Global DI data anytime Ensure customers engage with the right content and services Securely store documents in the cloud See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 20 7 Discover apps for every industry NONPROFITS CIRRUS INSIGHT CONGRESS KNOWWHO DOCOMOTION Integrate Salesforce and Google apps FOR SALESFORCE Generate... ASCENTERP KENANDY ROOTSTOCK Manage every business process on a Chatter-enabled system Automate core business and manufacturing processes Get real-time access to all operations See the Financial Services collection here › And the Manufacturing collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 22 8 Build apps fast: Lightning Components Want to create apps fast, with drag-and-drop... marketing and sales See the whole collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 16 7 Discover apps for every industry From nonprofit to higher education to financial services, every industry has its specific needs and challenges, but they all have one thing in common: Customers in every sector are asking for personalized journeys that deliver what they want, when... analytics apps See video of the session here › “Thanks to Bizible, we can now see how prospects first interact with us — which means that before our sales reps even pick up the phone, we know what our prospects are interested in.” Kevin Lissandrello Demand Generation Manager, Vertafore DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 15 6 Supercharge your marketing plan with apps BIZIBLE... collection here › DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 18 7 Discover apps for every industry HIGHER EDUCATION ADDRESSTOOLS FREE CIRRUS INSIGHT CONGA COMPOSER CONGA COURIER DATA LOADER FOR Ensure consistent and correct addresses Integrate Salesforce and Google apps Create and deliver documents in one click Schedule report delivery to external contacts SALESFORCE Quickly ... 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW Grow your business faster with free apps p4 Help every team achieve more: apps. .. RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 25 THANK YOU Visit AppExchange. com to stay up to the minute on all the latest apps VISIT US DREAMFORCE ’15 RECAPPED: 10 REASONS TO USE APPEXCHANGE. .. RECAPPED: 10 REASONS TO USE APPEXCHANGE APPS RIGHT NOW 22 Build apps fast: Lightning Components Want to create apps fast, with drag-and-drop ease? Say hello to Lightning Components from the AppExchange,