4 Tips for Customer Service that’s Anything But Small By Small Businesses, For Small Businesses A whole generation of new businesses, like Uber, are upending traditional markets by offering better customer experiences With an awesome experience, startups and small businesses can successfully take on well-established competitors Here are four ways you can it too: Gather Customer Feedback You need to be constantly in touch with your customers, actively soliciting their feedback, because unhappy customers don’t always tell you they’re dissatisfied They tell others, or they simply walk away The converse is also true Happy customers tell their friends and relatives, and that’s a big key to how we continue to grow -Mark Kushinsky, Founder & CEO, MaidPro Read the Full Post → Let Your Customers Help Themselves We have a knowledge base, which makes it really fast and easy for customers to find their own answers Today’s customers like to help themselves and they really appreciate the clear articles for instant answers Additionally, we get a lot of data through our customer service system that helps us continually optimize our business processes -Sam Franklin, CEO and Founder, Greenvelope Read the Full Post → Know Which Channels Your Customers Care About We knew that our customer support team would be growing very rapidly as we were about to launch in three new markets We needed a tool we could grow with and would provide the kind of multi-lingual support that we needed for European expansion It was also really important that we found a tool that supported all of the main channels we offer to our users — email, Facebook, and Twitter -Sebastian Dedering, iZettle’s Head of Customer Success Read the Full Post → Leverage In-App Support Many companies are delivering personalized service, instantly, within their apps — like game developer Space Ape which makes inapp support a critical part of the experience they offer, so that gamers don’t have to stop playing to get help -Sara Varni, VP and CMO of Desk.com Read the Full Post → Thank you Want more on how your business can deliver personalized, smarter, faster customer service? Download the free ebook → ... which makes it really fast and easy for customers to find their own answers Today’s customers like to help themselves and they really appreciate the clear articles for instant answers Additionally,... offering better customer experiences With an awesome experience, startups and small businesses can successfully take on well-established competitors Here are four ways you can it too: Gather Customer. .. through our customer service system that helps us continually optimize our business processes -Sam Franklin, CEO and Founder, Greenvelope Read the Full Post → Know Which Channels Your Customers