Fredrick Marks 11 Reed street; London E1 4AS Tel: 02062123345 07358962214 Email: fred@marks.com EDUCATION 1990-2000 The University Of London • Sustainable Construction • Business Economics • Cultural Context • Management of Built Environment Bsc Building Studies - 2:1 Construction Law and Arbitration Construction Maintenance Land Economics and Planning Measurement and Practice I was awarded the institution building award for best end of year project 1990-2000 King George High School • Math’s : A • Physics: A • Art : A GSE ‘A’ Levels English : B History: C Computing: B WORK EXPERIENCE NG Consultants 1990-2000 Responsibilities: • Opening and closing customer services help desk • Coordinating a team of 10 customer services staff • Setting time tables and work schedules • Managing work Rota and payroll hours • Answering the telephone to deal with customer complaints Skill acquired: EDUCATION Customer Services Manager • • • Leadership skills Teamwork and group participation Excellence target setting • Human resources management Longmire Engineering 1990-Present Customer Services Supervisor Responsibilities: • Opening and closing customer services help desk • Coordinating a team of 10 customer services staff • Setting time tables and work schedules • Managing work Rota and payroll hours • Answering the telephone to deal with customer complaints • Main point of contact between customers and senior management Skill acquired: • • • • Leadership skills Teamwork and group participation Excellence target setting Human resources management OTHER QUALIFICATIONS/SKILLS 1990-2000 • • • MSCE (Microsoft certified systems engineer) Health and safety certificate CCNA (Cisco certified network administrator • Full U.K driving license REFERENCES 1990-2000 Edward Gooding Department Head Building and Economics Management University of Surrey Room 200 Brown Hill campus Hillcrest, Surrey Peter Summers General Manager NG Consultants RedHouse Victoria SW1V 1JU London Tel: 02097865423 Fax: 06735353535 Tel: 02097865423 Fax: 06735353535