FINAL ORAL TEST

FINAL ORAL TEST

ON ENGLISH FOR BUSINESS COMMUNICATION

NUMBER 1

1 You are in a meeting Suggest phrases for the followings:

a Politely disagree with an interruption

b Say the interruption is not relevant or that time is short

c Reject a suggestion

2 You are on the phone Use appropriate phrases to say if you want to:

a Introduce yourself

b Aks for repetition

c Aks for details

3 Suggest what you say in the following situation: (ko có đề bài)

……… Trả lời:

1 a) - Sorry, please let me finish

- Can we leave that to another discussion

b) – That isn’t relevant at the moment

- We don’t enough time to discuss about this

c) – No, I don’t agree with you We shouldn’t spend more money on advertising

2 a) – Good morning, linda

- Hello, my name is Nghi calling Tran Anh company

b) – Sorry, could you repeat your name?

- Sorry, could you spell your name?

c) – Can you tell me?

- What is the problem?

1 Suggest phrases which could be used by a chair person in the following situations in a meeting:

a To open a meeting

b To introduce the agenda

c To call on a speaker

2 You are on the phone Use appropriate phrases to say if you want to:

a Say someone is not available

b Leave and take messages

c Deny an accusation

3 Suggest what you say in the following situation:

You want to repeat an order with the supplier but they are trying to increase prices by 20% You cannot agree to this End you discussion

………

Trả lời:

1 a) - Thank you for coming to the meeing

- It’s six o’clock, let’s start the meeting

b) - You‘re all see the agenda

- On the agenda, you ‘ll see there are three items

- There is one main item to discuss

c) – I’d like to ask Lan to tell us about

- Can we hear from Mr.Passao on this…

2 a) – I’m sorry he not available

- Sorry he way in a meeting…

b) – Can I take a message?

- Would you like to a message?

- Would you give him a message?

c) – No, I don’t think that can be right

- I’m sorry but I think you’re mistake

3 I’d like to repeat an order with you But I don’t agree on increasing prices by 20 percent We’ll find another suppliers Thank you away

1 Suggest phrases which could be used by a chair person in the following situations in a meeting:

a To state objectives

b To clarify

c To summarise discussion

2 You are on the phone Use appropriate phrases to say if you want to:

a Say who you want

b Offer to help in other ways

c Ask for repetition

3 Suggest what you say in the following situation:

A customer is asking you to suppy goods in a mooth This is physically impossible End the discussion

………

Trả lời:

1 a) – We’re here to day to hear about plans for…

- Our objective is to discuss difrerent ideas

- What we want to do today is to reach a dicision

b) – To explain this in more detail

- What I want to say is

- What I mean is

c) – So, what you’re saying is…

- Can I summanse that? You mean…

2 a) – I’d like to speak to…please?

- Could I have the…Department, please?

- It…there, please?

b) – Can I help you perhaps?

- Can I anyone else help you?

- Shall I ask him to call you back?

c) – Sorry, I didn’t hear that

- Sorry, I didn’t understand that

3 I’d sorry But this is physically impossible We will review and call you back I think we’re covered everything and we can close the discussion now

- I’m very sorry But it is physically impossible We can’t supply goog in so short time

We can’t help you

1 You are on the phone Use appropriate phrases to say if you want to:

a Make arrangements

b Confirm information

c End a call

2 Suggest phrases for the followings:

a Referring to the next contact

b Referring a suggestion

c Starting opinion

3 Imagine that you have given a talk on Marketing at a conference on business trends (ko

có đề bài)

………

Trả lời:

1 a) – Could we meet some time next month

- When would be a good time?

b) – Can I check that?

- Can you confirm that by email?

c) – Right, I think that is all

- Thank very much for your help

2 a) – We look forward to hearing for you again soon

- We will meet again next month…

b) – I don’t agree with you We shouldn’t spend more money on advertising

c) – In my view, we should spend more money on advertising

- It seems to me that the price is to high

1 You are on the phone Use appropriate phrases to say if you want to:

a Explain the problem

b Apologise

c Deny an accusation

2 You are in a meeting Suggest phrases for the followings:

a Handling interruption

b Clarifying

c Referring to next contact

3 Imagine that you have given a talk on Marketing at a conference on business trends

What would you say in this situation?

At the end of your presentation, move to commets/ discussion/ questions

………

Trả lời:

1 a) – The…doesn’t work

- We haven’t received a quatation

- The quality of the work is below standard

b) – I’m sorry to hear that

- I’m very sorry about the problem/mistake

- I’m very sorry about the late pay ment

c) – No, I don’t think that can be right

- I’m sorry but I think you’re mistaken

- I’m afraid that can’t be true

2 a) – Yes, go a head

- Sorry, please let me finish what I’m saying

- Can I come to that later?

b) – This means…

- What I mean is…

- What I want to say is…

c) – We’ll meet again next month…

- We look forward to hearing from you

- It’s bee a pleasure to see you today and I look forward to our next meeting…

3 I think we’re covered everything Now I’d like to ask for comment and discussion

1 Suggest phrases which could be used by a chair person in the following situations in a meeting:

a To move the discussion on

b To delay decisions

c To close the meeting

2 You are on the phone Use appropriate phrases to say if you want to:

a Start reason for a call

b Make arrangements

c Confirm information

3 Suggest what you say in the following situation:

After a long negotiation, you have reached agreement and now plan a meal in a local restaurant with the other party in the negotiation

………

Trả lời:

1 a) – Can we go on to think about

- Let’s move on to the next point

b) – I think we need more time to consider this

- I think we should postpone a decision

- Can we leave this until another date?

c) – So, we’re decided…

- I think we can close the meeting now

2 a) – I’m ringing about

- I’m ringing to complain about…

b) – Could we meet some time next month

- When would be a good time

- That would be fine

c) – Can I check that, you said

- To confirm that…

- Can you/ can I confirm that by email?

3 I’m very happy to reach agreement I think it will be good if we go on to a restaurant

1 You are on the phone Use appropriate phrases to say if you want to:

a Confirm information

b End a call

c Aks for details

2 You are in a meeting Suggest phrases for the followings:

a Politely accept the interruption and respond to it before continuing

b Politely disagree with an interruption

c Politely to come back to the point later

3 Imagine that you have given a talk on Marketing at a conference on business trends

What would you say in this situation?

A member of the audience suggests that you said that many small retail outles, small shops, had actually closed down in recent year In fact, you said this process has been going for a long time Politely correct the orther peson

………

Trả lời:

1 a) – Can I check that? You said

- Can I confirm that by email

- To confirm that…

b) – Right I think that’s all

- Thanks very much for your help

- Goodbye and thanks

c) – Could you tell me exactly what

- Can you tell me…?

- What’s the problem

2 a) – Yes, what I mean is…

- Certainly, that means…

b) – No, sorry I can’t agree with you the My experience and understanding are different

- Can we leave that to another discussion?

c) – If you don’t mind I’ll come to that later

- I’ll take about this in a moment

3 In fact what I said this process has been going for a long time

- I’m sorry if I was not clear an this point

1 Suggest phrases which could be used by a chair person in the following situations in a meeting:

a Checking that the clarification is sufficient

b Delaying decisions

c Interrupting

2 You are on the phone Use appropriate phrases to say if you want to:

a Explain the problem

b Refer to previous problem

c End call

3 Imagine that you have given a talk on Marketing at a conference on business trends

What would you say in this situation?

Agree with someone’s suggestions, but suggest other factors One is the increasing number of take overs of smaller companies

………

Trả lời:

1 a) – Is that okey

- Is that clearer now?

b) – I think we need more time to consider this

- I think we should postpone a decision

- Can we leave this until another date?

c) – If I may interrupt, could you say…

- Do you think so? My impression is…

2 a) – The quality of the work is below standard

- There seems to be (computer)

- We haven’t received

b) – It’s not the friste time we’re had this problem

- Three months ago…

- This is the (third) time this has happened

c) – Right I think that’s all

- Thanks very much for your help

- Goodbye and thanks

3 Yes, you are right but can I sugget other factors One is the increasing number of take overs of smaller companies

1 You are in a meeting Use appropriate phrases to say if you want to:

a Refer to other speakers

b Delaying decision

c Confirm action

2 Suggest phrases for the followings:

a Politely disagree with an interruption

b Confirming information

c Handling interruption

3 Imagine that you have given a talk on Marketing at a conference on business trends

What would you say in this situation?

A speaker says something you don’t understand What do you say?

………

Trả lời:

1 a) – As Peter has already told us about go on

- I’m sure Mr.Lan knows about this…

b) – I think we need more time to consider this

- I think we should postpone a decision…

- Can we leave this until another date?

c) – We’ll contact with you later

- We’re got to…

- We need to look at…

2 a) – Can we leave that to another discussion

- Sorry Please let me finish what I’m saying

- Can I come to that later?

b) – Can you confirm that by email

- Can I check that! You said…

c) – Yes go ahead

- Sorry, please let me finish

- Can I come to that later?

3 Sorry, I don’t understand

- Can you repeat?

- Can you say that again

- No sorry, perhaps I don’t clear that situation

1 You are in a meeting Use appropriate phrases to say if you want to:

a Start opinion

b Interrupt

c Refer to other speakers

2 You are meeting Suggest phrases for the followings:

a Starting opinion

b Interrupting

c Asking for clarification

3 Imagine that you have given a talk on Marketing at a conference on business trends

What would you say in this situation?

A member of the audience suggests that you said that many small retail outles, small shops, had actually closed down in recent year In fact, you said this process has been going for a long time Politely correct the orther peson

………

Trả lời:

1 a) – In my view the price is too hight

- We think, the price is too hight

- In my opinion, the price is too hight

b) – Excuse me, may I ask for clanfication on this?

- Sorry to interrupt, but…

c) – As Lan has already told us about go on

- I’m sure Mr.Lan knows about this…

- Later we’ll hear a report from London on…

2 a) – It seems to me

- In my view, …

- We think/ feel/ belive…

b) – Excuse me, may I ask for clanfication on this?

- Sorry to interrupt, but…

- Sorry could you explain for detail

c) – could you be more specific

- Can you explain that in more detail

- What do you mean by…

3 In fact what I said this process has been going for a long time I’m sorry if I was not clear

an this point