uml for developing knowledge management systems

[...]... customer relationship management (CRM), document management, knowledge acquisition, collaboration, workflow, and E-learning (see Figure 2.3) Knowledge Acquisition Knowledge acquisition is a key component of the KMS architecture as shown in Figure 2.3 Knowledge acquisition includes the elicitation, collection, UML for developing knowledge management systems 12 Figure 2.3 Knowledge Management System Components... construction of each of the knowledge models being presented ■ Unified Modeling Language (UML) —Overview of UML This chapter focuses on UML artifacts that will be used to construct knowledge models This chapter is not a definitive reference for the UML notation ■ Knowledge Modeling with UML Focuses on giving the reader knowledge on applying UML to model knowledge ■ Defining your Knowledge Acquisition Framework—Provides... knowledge engineer UML for developing knowledge management systems 14 Knowledge Acquisition Process Acquiring knowledge about a certain domain is inherently an exploratory effort Many in management lack the understanding of the tasks and problems to be solved by capturing knowledge about the domain and automating this knowledge in the form of a knowledge base (expert) system These systems serve as the cornerstone... Knowledge Management Gives the reader insight into KM and KMSs This chapter will discuss the focal point of KMSs, which is knowledge acquisition This chapter consists of the following topics: – Knowledge value – Knowledge- value tree – Knowledge management systems – Knowledge acquisition – Knowledge acquisition process – What is knowledge? ■ Types of Knowledge Explores the various types of knowledge. .. other types of knowledge, UML became an essential ingredient to the capturing and modeling of knowledge This book, UML for Developing Knowledge Management Systems, is a culmination of years of experience, study, and application of the various concepts mentioned earlier This book was developed to give the knowledge engineer a framework in which to identify the types of knowledge and where this knowledge. .. an extensive body of information Declarative knowledge is often broken down into three cognitive activities: 1 Linking new information to existing knowledge To learn and recall new information individuals have to tie new knowledge to knowledge they already possess By linking new information to existing knowledge, individuals make the information more meaningful To store this knowledge into long-term... functionality→business transformation→DCF→value3 To depict this connection we have constructed the knowledge- value tree of XYZ Shipping Company (see Figure 2.2) UML for developing knowledge management systems 10 There is a connection between new KM functionality and business processes and individual practices: KM functionality→processes and practices→change in business metrics For example, review the knowledge- value... performed This reuse of knowledge is the essence of making the knowledge acquisition UML for developing knowledge management systems 20 process as efficient and effective as possible This is an evolving process Hence, as more knowledge is gathered and abstracted to produce generic knowledge, the whole process becomes more efficient In practice, knowledge engineers often mix this theory-driven (top-down)... knowledge This book, UML for Developing Knowledge Management Systems, will focus on what I believe to be at the core of KM and KMSs, knowledge! How do we capture and model this knowledge? We will use a standard notation for modeling the various types of knowledge that we need to capture I will also show the different techniques that must be utilized to correctly articulate and verify the knowledge captured... using a product ■ 1980s—The diffusion of information and communications technology forced the world into an information economy by reducing the cost of access to information ■ 1980s—Labs, hospitals, and businesses realized the benefits of computer-based knowledge systems Expert systems, automated knowledge acquisition, and neural nets began to capture expert knowledge to help users of the system diagnose . alt="" UML FOR DEVELOPING KNOWLEDGE MANAGEMENT SYSTEMS OTHER AUERBACH PUBLICATIONS Agent-Based Manufacturing and Control Systems: New Agile Manufacturing Solutions for Achieving Peak Performance. tacit and other types of knowledge, UML became an essential ingredient to the capturing and modeling of knowledge. This book, UML for Developing Knowledge Management Systems, is a culmination. Knowledge Management 7 3 Declarative Knowledge 22 4 Procedural Knowledge 33 5 Tacit Knowledge 44 6 Explicit Knowledge 56 7 Process Knowledge and Concept Knowledge