Ted James Operations Strategy Download free books at Download free eBooks at bookboon.com 2 Ted James Operations Strategy Download free eBooks at bookboon.com 3 Operations Strategy © 2011 Ted James & bookboon.com ISBN 978-87-7681-828-9 Download free eBooks at bookboon.com Click on the ad to read more Operations Strategy 4 Contents Contents 1 Introduction 7 2 Dening Operations Strategy 8 2.1 What is Operations Management? 8 2.2 e Role of Services in Operations Management 8 2.3 What is Strategy? 9 2.4 What is Operations Strategy? 10 3 Operations Strategy Formulation 11 3.1 Hill framework for Operations Strategy Formulation 11 4 Lean Operations 13 4.1. Eliminate Waste 13 4.2 Involvement of Everyone 14 4.3 Continuous Improvement (CI) 14 4.4 Implementing Lean 14 5 Business Process Reengineering (BPR) 17 5.1 Implementing Business Process Redesign 17 www.sylvania.com We do not reinvent the wheel we reinvent light. Fascinating lighting offers an infinite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges. An environment in which your expertise is in high demand. Enjoy the supportive working atmosphere within our global group and benefit from international career paths. Implement sustainable ideas in close cooperation with other specialists and contribute to influencing our future. Come and join us in reinventing light every day. Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more Operations Strategy 5 Contents 6 Enterprise Resource Planning (ERP) 20 6.1 Manufacturing Requirements Planning (MRP) 20 6.2 Manufacturing Resource Planning (MRP II) 22 6.3 ERP 23 6.4 Web-integrated ERP 24 7 Quality 25 7.1 Dening Product Quality 25 7.2 Dening Service Quality 25 7.3 Total Quality Management (TQM) 26 7.4 TQM techniques 28 8 Agile Operations 30 8.1 Agile Supply Chains 31 8.2 Lean Supply Chains 31 8.3 Leagility – Combining Lean and Agile 32 8.4 Mass Customisation 32 8.5 Quick Response Manufacturing (QRM) 33 9 Project Management 35 9.1 Executing Projects 35 9.2 Network Analysis 37 360° thinking . © Deloitte & Touche LLP and affiliated entities. Discover the truth at www.deloitte.ca/careers