32_t24_–_giai_phap_ngan_hang

New Generation Core Banking System For Sustained Growth A Solution with Temenos T24 Nguyễn Hướng Minh Deputy Director Center for Technology based Product Development and Application Techcombank Scenarios • Vietnam economy continues to have high rate of growth – increasing consumer income and spends – Booming Banking Services • Consumers have become more demanding, sophisticated and less loyal • Way given to multilateral arrangements between bank, customers, distributors and other parties – Banks being forced to share more revenue with third party distributors • Increasing regulatory and compliance requirements by the State Bank (SBV) Banks Towards Customer Centric • Most retail Banks whilst claiming to be customer oriented continue to structurally operate in product centric model • This structure constrains Bank’s to view Customer relationships panoramically, resulting in fragmentation of Customer relationships • Inability to provide consistent customer experience and inability to meet increasing aspirational needs of customers Implications for Business • New Business Models, delivery channels and newer services are pushing Banks operating on legacy systems to upgrade /replace their Core Banking Systems • The Alternatives to this are – Inability to respond rapidly to changes in market place – Higher Costs of operations resulting in being priced out of market and hence diminishing market share Weave Business and IT Strategies Together IT strategies flow from bank strategic intent Sample Business Needs • Develop new products quickly and reduce time to market • Enhance customer satisfaction by enabling 24*7 banking • Improved servicing for customer transactions • Reduce costs and drive economies of scale through shared best practice Align Core System Strategies to Business Imperatives Sample IT Implications • Systems must be flexible to provide for parameterization by which new products /services can be added without major modifications • Provide range of offering on alternate channels –Internet , ATM’s , mobile banking etc • On Line STP with automated exception handling • Robust and scalable systems enabling huge amounts of transaction processing Customer Centric Operating Model Approach to Core Banking System Upgrade • Use the opportunity to transform the Business rather than just replicate legacy • A Core Banking Project is a Business Project which is enterprise wide with Technology being an enabler to help Business achieve the benefits it seeks • Do not attempt to build a core banking system !!! Selection Evaluation Criteria • Vendor / Partner track record and expertise • Technology Platform – Open Architecture – Integration flexibility with in house and third party – Scalability and future proof – Application security • Functionality “fit “/richness Temenos – A Company Profile • Number of Clients 500+ institutions, 600+ live locations . Platform – Open Architecture – Integration flexibility with in house and third party – Scalability and future proof – Application security • Functionality “fit “/richness Temenos – A Company. Techcombank • Increased ROIs – Develop new products and services at ease – Enable bank to concentrate on ideas and marketing while T24 take care of the rest. • Reducing Costs – Improved efficiency. partner Partners • Proactive • Solution orientation • Long term T24 Core Banking System – Open Standards • Open platform • Open database • Open J2EE application server – Integrated • Customer relationship management