This book is destined to become a primary reference for just about anyone involved in the development of interactive products of almost any kind. It addresses both the design process and design principles and goes beyond traditional usability to address all aspects of the user experience. The authors have distilled two careers’ worth of research, practice and teaching into a concise,practicalandcomprehensiveguideforanyoneinvolvedindesigningfor the user experience of interactive products.—Deborah J. Mayhew, Deborah J. Mayhew Associates The UX Book covers the methods and guidelines for interaction design and evaluation that have been shown to be the most valuable to students and professionals. The students in my classes have been enthusiastic about the previous versions of this text that they used. This book will benefit anyone who wants to learn the right way to create high quality user experiences. Like good user interfaces, this text has been refined through multiple iterations and feedback with actual users (in this case, feedback from students and faculty who used earlier versions of the book in classes), and this is evident in the final result.— Brad A. Myers, Professor, HumanComputer Interaction Institute, School of Computer Science, Carnegie Mellon University The UX Book takes on a big challenge: a comprehensive overview of what it takes to design great user experiences. Hartson and Pyla combine theory with practicaltechniques: youleave thebook knowingnot just whatto do, butwhyit’s important.—Whitney Quesenbery, WQusability, author, Global UX: Design and research in a connected world
[...]... parties and at dinners and picnics at Hartveld In particular, we thank Terence Andre for creating the UAF hat, used at many meetings, and Miranda Capra for baking a UAF cake for one of our famous Fourth of July parties xxv xxvi ACKNOWLEDGMENTS Finally, we are grateful for all the support from Andre Cuello, Dave Bevans, ´ Steve Elliot, and all the others at Morgan Kauffman It has been a pleasure to... user experience entails social and cultural interaction, value-sensitive design, and emotional impact—how the interaction experience includes “joy of use,” fun, and aesthetics A PRACTICAL APPROACH This book takes a practical, applied, hands-on approach, based on the application of established and emerging practices, principles, and proven methods to ensure a quality user experience The process is about... sketching, and ideation Others yet will want the heaviest coverage on evaluation of all kinds, as that is the “payoff” activity We take the PREFACE approach that the broadest coverage will reach the needs of the broadest of audiences Each reader can customize the way of reading the book, deciding which parts are of interest and ignoring and skipping over any parts that are not INCREASING MATURITY OF THE DISCIPLINE... savvy, the onus on designing for a quality user experience is even more critical these days Among all these advances, many of the concepts of existing design and development paradigms are more or less unchanged, but emerging new paradigms are stretching our understanding and definition of our primary mandate—to create an interaction design that will lead to a quality user experience Approaches to accomplish... all the students in classes where early drafts of this book were tested for their feedback and suggestions We also wish to acknowledge Mara Guimaraes da Silva for very dedicated, ˜ generous, and conscientious help in gathering and formatting the references in this book Special thanks to Colin David Campbell of Bloomberg L.P for the design of the book cover and many diagrams in the book Thanks to Mathilde... understanding—detailed information about different aspects of the UX process (like having an expert accompanying the reader) n breadth of understanding—as comprehensive as space permits n range of application the process and the design infrastructure and vocabulary, including guidelines, are not just for GUIs and the Web but for all kinds of interaction styles and devices, including ATMs, refrigerators,... Department of Industrial Design Very special thanks to Akshay for giving us personal access to the operations of the Department of Industrial Design and to his approach to teaching ideation and sketching Akshay also gave us access to photograph the ideation studio and working environment there, including students at work and the sketches and prototypes they produced And finally our thanks for the many... 20: UX Methods for Agile Development A synthesized approach to integrating UX 634 Affordances Demystified 643 20.1 What are affordances? 643 20.2 A little background 644 20.3 Four kinds of affordances in UX design 646 20.4 Affordances in interaction design 650 20.5 False cognitive affordances misinform and mislead 655 20.6 User- created affordances as a wake-up call to designers 657 20.7 Emotional affordances... another at all times New interaction techniques emerge and become commonplace overnight to make the users’ information literally a “touch” away Despite all these technological advances, the need for a quality user experience remains paramount If anything, the importance of ensuring a positive user experience keeps increasing Given the pervasive information overload, combined with the expectation that everyone... interchanged Part I and Part II; either part can be read first Beyond this option, the book is designed mainly for sequential reading Each process chapter and each design infrastructure chapter build on the previous ones and add a new piece to the overall puzzle Because the material is cumulative, we want you to be comfortable with the material from one chapter before proceeding to the next Similarly, each . design, and emotional impact—how the interaction experience includes “joy of use,” fun, and aesthetics. A PRACTICAL APPROACH This book takes a practical, applied, hands-on approach, based on the application. Experience Intentionally left as blank The UX Book Process and Guidelines for Ensuring a Quality User Experience REX HARTSON PARDHA S. PYLA AMSTERDAM • BOSTON • HEIDELBERG • LONDON NEW YORK • OXFORD • PARIS • SAN. having an expert accompanying the reader) n breadth of understanding—as comprehensive as space permits n range of application the process and the design infrastructure and vocabulary, including guidelines,