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Chapter 15 284 (Exchange ActiveSync is not to be confused with regular old ActiveSync, which is a much older technology that’s designed to update smart- phones and palmtops over a cable.) Your email, address book, and calendar appointments are now sent wirelessly to your iPhone, so that it’s always kept current—and it’s sent in a way that evil rival firms can’t intercept. (It uses 128-bit encrypted SSL, if you must know.) That’s the same encryption that’s used by Outlook Web Access (OWA), which lets employees check their email, calendar, and contacts from any Web browser. In other words, if your IT administrators are willing to let you access your data using OWA, they should also be willing to let you access it with the iPhone. Mass setup.• Using a free software program for Mac or Windows called the iPhone Configuration Utility, your company’s network geeks can set up a bunch of iPhones all at once. This program generates iPhone proles (.mobileconfig files): canned iPhone setups that determine all Wi-Fi, network, password, email, and VPN settings. The IT manager can email this file to you, or post it on a secure Web page; either way, you can just open that file on your iPhone, and presto— you’re all configured and set up. And the IT manager never has to handle every phone individually. Security.• In the event of the unthinkable—you lose your iPhone, or it gets stolen, and vital company secrets are now “in the wild,” susceptible to discovery by your company’s rivals—the network administrators have a handy tool at their disposal. They can erase your entire iPhone by remote control, even though they have no idea where it is or who has it. Actually, it gets even better. If your company is using the 2007 version of Exchange Server, you can send a “remote wipe” command to your own iPhone. (You can do that by logging in to your Outlook Web Access site, using any computer.) That’s good to remember if you’ve lost your iPhone and don’t really feel up to admitting it to the IT guy. The iPhone can now also connect to wireless networks using the latest, super-secure connections (WPA Enterprise and WPA2 Enterprise), which are highly resistant to hacker attacks. And when you’re using Virtual The Corporate iPhone 285 Private Networking, as described at the end of this chapter, you can use a very secure VPN protocol called IPSec. That’s what most companies use for secure, encrypted remote access to the corporate network. Fewer tech-support calls. • Finally, don’t forget to point out to the IT staff how rarely you’ll need to call them for tech support. It’s pretty clear that the iPhone is easier to figure out than, ahem, certain rival smartphones. And what’s in it for you? Complete synchronization of your email, address book, and calendar with what’s on your PC at work. Send an email from your iPhone, find it in the Sent folder of Outlook at the office. And so on. You can also accept invitations to meetings on your iPhone that are sent your way by coworkers; if you accept, they’re added to your calendar automatically, just as on your PC. You can also search the company’s master address book, right from your iPhone. The biggest perk for you, though, is just getting permission to use an iPhone as your company-issued phone. Setup Once you’ve convinced the IT squad of the iPhone’s work-worthiness, they can set up things on their end by consulting Apple’s free, downloadable setup guide: the infamous iPhone and iPod Touch Enterprise Deployment Guide. (It incorporates Apple’s individual, smaller guides for setting up Microsoft Exchange, Cisco IPSec VPN, IMAP email, and Device Configuration profiles.) This guide is filled with handy tips like: “On the Front-End Server, verify that a server certificate is installed and enable SSL for the Exchange ActiveSync virtual directory (require basic SSL authentication).” In any case, you (or they) can download the deployment guide from this site: www.apple.com/support/iphone/enterprise. At that point, they must grant you and your iPhone permission to access the company’s Exchange server using Exchange ActiveSync. Fortunately, if you’re already allowed to use Outlook Web Access, then you probably have permis- sion to connect with your iPhone, too. The steps for you, the lowly worker bee, to set up your iPhone for accessing your company’s Exchange ActiveSync server are much simpler: Accept that your own • personal addresses and calendar are about to be replaced by your work addresses and calendar. The iPhone can’t handle Chapter 15 286 both at once—at least not unless you sign up for a MobileMe account (Chapter 14). Only then can your personal and corporate stuff coexist. (Your personal and corporate email accounts can coexist, however.) Set up your iPhone with your corporate email account, if that hasn’t • been done for you. Tap SettingsÆMail, Contacts, CalendarsÆAdd AccountÆMicrosoft Exchange. Fill in your work email address, user name, and password, as they were provided to you by your company’s IT person. The Username box is the only potentially tricky spot. Sometimes, your user name is just the first part of your email address— so if your email address is smithy@worldwidewidgets.com, your user- name is simply smithy. In other companies, though, you may also need to know your Windows domain and stick that in front of the user name, in the format domain\ username (for example, wwwidgets\smithy). In some companies, this is exactly how you log into your PC at work or into Outlook Web Access. If you aren’t sure, try your username by itself first; if that doesn’t work, then try domain\username. And if that doesn’t work you’ll probably have to ask your IT people for the info. The Corporate iPhone 287 That’s a backslash, folks—the regular slash won’t work. So how do you find the backslash on the iPhone keyboard? First press the „ key to find the “basic punctuation” keyboard; next, press the = key to get the “oddball punctuation” keyboard. There it is, on the second row: the \ key. Incidentally, what’s in the Description field doesn’t matter. It can be what- ever you want to call this particular email account (“Gol-durned Work Stuff,” for example). When you’re finished plugging in these details, tap Next at the top of the screen. If your company’s using Exchange 2007, that should be all there is to it. You’re now presented with the list of corporate information that the iPhone can sync itself with: Email, Contacts, and Calendars. This is your opportunity to turn off any of these things if you don’t particularly care to have them sent to your iPhone. (You can always change your mind in Settings.) However, if your company uses Exchange 2003 (or 2007 with AutoDiscovery turned off—they’ll know what that means), you’re now asked to provide the server address. It’s frequently the same address you’d use to get to the Web version of your Outlook account, like owa.widgetsworldwide.com. But if you’re in doubt, here again, your company techie should be able to assist. Only then do you get to the screen where you choose which kinds of data to sync. And that’s it. Your iPhone will shortly bloom with the familiar sight of your office email stash, calendar appointments, and contacts. The iPhone can handle only one Exchange ActiveSync account at a time. You can, however, check the email from a second Exchange account (not contacts or calendars). That involves using an IMAP-based email account, and requires that your Exchange Server has been set up to use IMAP over SSL. (Your IT guru presumably knows what that is.) Life on the Corporate Network Once your iPhone is set up, you should be in wireless corporate heaven. Email. • Your corporate email account shows up among whatever other email accounts you’ve set up (Chapter 8). And not only is your email “pushed” to the phone (it arrives as it’s sent, without your having to explicitly check for messages), but it’s synced with what you see on your computer at work; if you send, receive, delete, flag, or file any messages Chapter 15 288 on your iPhone, you’ll find them sent, received, deleted, flagged, or filed on your computer at the office. And vice versa. All of the iPhone email niceties described in Chapter 8 are now available to your corporate mail: opening attachments, rotating and zooming in to them, and so on. Your iPhone can even play back your office voicemail, presuming your company has one of those unified messaging systems that send out WAV-audio-file versions of your messages via email. Oh—and when you’re addressing an outgoing message, the iPhone’s autocomplete feature consults both your built-in iPhone address book and the corporate directory (on the Exchange server) simultaneously. Contacts.• In the address book, you gain a new superpower: You can search your company’s master name directory right from the iPhone. That’s great when you need to track down, say, the art director in your Singapore branch. To perform this search, tap Contacts on the Home screen. Tap the Groups button at the upper left corner. On the Groups screen, a new section appears that mere mortal iPhone owners never see: Directories. Just beneath it, tap the name of your Exchange account (“Gol-durned Work Stuff,” for example). The Corporate iPhone 289 On the following screen, start typing the name of the person you’re looking up; the resulting matches appear as you type. (Or type the whole name, and then tap Search.) In the list of results, tap the name you want. That person’s Info screen ap- pears, so that you can tap to dial a number or compose a preaddressed email message. (You can’t send a text message to someone in the corpo- rate phone book, however.) Calendar. • Your iPhone’s calendar is wirelessly kept in sync with the master calendar back at the office. If you’re on the road, and your minions make changes to your schedule in Outlook, you’ll know about it; you’ll see the change on your iPhone’s calendar. There are some other changes to your Calendar, too, as you’ll find out in a moment. Don’t forget that you can save battery power, syncing time, and mental clutter by limiting how much old calendar stuff gets synced to your iPhone. (How often do you really look back on your calendar to see what happened more than a month ago?) Page 315 has the details. Exchange + MobileMe As earlier, you can’t keep both an Exchange calendar/address book and your own personal data on the same iPhone. Exchange data wipes out personal data. The one exception: You can keep your personal info if you’ve signed up for a MobileMe account (Chapter 14). In that case, something strange and wonderful happens: You can check your company calendar, your personal calendar, or a single, unified calendar that combines them both. Here’s how it works: Open your iPhone calendar. Tap the Calendars button at the top left. Now you’re looking at the complete list of calendar categories. You can tap any of these items, listed here from top to bottom: All Calendars.• This button, at the very top, takes you to your single, unified calendar, showing all appointments, both from your Exchange Chapter 15 290 account and your personal MobileMe account. No wonder you’ve been feeling so busy. [Your Exchange account name.]• Tap this button to see only your work calendar. (Your Exchange account doesn’t necessarily show up above your MobileMe account, as shown here; it depends on what you’ve named it. Also, you may see subcategories, if your company uses them, listed under the Exchange heading, bearing color-coded dots.) All [your MobileMe name].• Tap this one to see all of your MobileMe categories on the same calendar (Social, School, Kids, and so on). Home, Personal, Social….• Tap one of the individual category names to see only that category of your MobileMe calendar. You can pull off a similar stunt in Contacts. Whenever you’re looking at your list of contacts, you can tap the Groups button (top left of the screen). Here, once again, you can tap All Contacts to see a combined address book, featur- ing everyone from your personal Rolodex and everyone in your Exchange directory; All [your MobileMe name] to see your whole personal address book; [group name] to view only the people in your tennis circle, book club, Personal calendar (all categories) All appointments, corporate and personal Corporate calendar Personal calendar (individual categories) The Corporate iPhone 291 or whatever (if you’ve created groups); or [your Exchange account name] to search only the company listings. Invitations If you’ve spent much time in the world of Microsoft Outlook (that is, corporate America), then you already know about invitations. These are electronic invi- tations that coworkers send you directly from Outlook. When you get one of these invitations by email, you can click Accept, Decline, or Tentative. If you click Accept, the meeting gets dropped onto the proper date in your Outlook calendar, and your name gets added to the list of attendees that’s maintained by the person who invited you. If you click Tentative, the meeting is flagged that way, on both your calendar and the sender’s. The iPhone lets you accept and reply to these invitations, too. (It can’t gener- ate them, however.) In fact, meeting invitations on the iPhone show up in four places, just to make sure you don’t miss them: In your face. • An incoming invitation pops up as a translucent alert, no matter what you’re doing. Tap Close to get rid of it, or View to open its Info screen. That’s where you can read what it’s about, who else is com- ing, and where it’s taking place. Chapter 15 292 Here’s also where you can tap Accept, Maybe, or Decline. (“Maybe” = Outlook’s “Tentative.”) If you scroll down the Info screen, you’ll see Add Comments. If you tap here and type a response, it will be automatically emailed to the meeting leader when you tap one of the response buttons (Accept, Maybe, Decline). (Otherwise, the leader gets an empty email message, containing only your response to the invitation.) Tapping Decline deletes the invitation from every corner of your iPhone, although it will sit in your Mail program’s Trash for awhile in case you change your mind.) On your Home screen. • The Calendar icon on your Home screen sprouts a red, circled number, indicating how many invites you haven’t yet looked at. In email. • Invitations also appear as attachments to messages in your cor- porate email account, just as they would if you were using Outlook. Tap the name of the attachment to open the invitation Info window. In the Calendar. • When your iPhone is connected to your company’s Exchange calendars, there’s a twist: An Inbox button appears at the lower-right corner of your Calendar program. The Corporate iPhone 293 When an invite (or several) is waiting for you, a red, circled number ap- pears on this icon, letting you know that you’ve got waiting invitations to attend to (and telling you how many). Tap the Inbox icon to see the Invi- tations list, which summarizes all invitations you’ve accepted, “maybe’d,” or not responded to yet. Invitations you haven’t dealt with also show up on the Calendar’s list view or day view with a dotted outline. That’s the iPhone’s clever visual way of showing you just how severely your workday will be ruined if you accept this meeting. A Word on Troubleshooting If you’re having trouble with your Exchange syncing and can’t find any steps that work, ask your Exchange administrators to make sure that ActiveSync’s settings are correct on their end. You’ve heard the old saying that in 99 per- cent of computer troubleshooting, the problem lies between the keyboard and the chair? The other 1 percent of the time, it’s between the administra- tor’s keyboard and chair. [...]... to buy these naughty songs, movies, or TV shows wirelessly from the iTunes Store, they’ll discover that the Buy button is dimmed and unavailable.) 3 08 Chapter 16 The remaining four restrictions work by removing icons altogether from the iPhone’s Home screen: Safari, YouTube, iTunes, and Installing Apps (that is, the App Store) (When the switch says OFF, the corresponding icon has been taken off the Home... sensor hidden behind the smoked glass at the top of the iPhone’s face samples the room brightness each time you wake the phone, and adjusts the brightness automatically: brighter in bright rooms, dimmer in darker ones When you prefer more manual control, here’s what you can do: • Brightness slider Drag the handle on this slider, or just tap on the slider, to control the screen brightness manually, keeping... turned on, then the changes you make here are relative to the iPhone’s self-chosen brightness In other words, if you goose the brightness by 20 percent, the screen will always be 20 percent brighter than the iPhone would have chosen for itself • Auto-Brightness On/Off Tap anywhere on this switch to disable the ambient-light sensor completely Now the brightness of the screen is under complete manual control... carries the data from one computer, across the Internet, and into a company’s computers; see page 293 The final item on the Network page is Wi-Fi, which is an exact duplicate of the Wi-Fi controls described on page 2 98 • Bluetooth There’s nothing on this screen at first except an On/Off switch for the iPhone’s Bluetooth transmitter, which is required to communicate with a Bluetooth earpiece or the hands-free... customizable The Settings application, right there on your Home screen, is like the Control Panel in Windows, or System Preferences on the Mac It’s a tweaking center that affects every aspect of the iPhone: the screen, ringtones, email, Web connection, and so on You scroll the Settings list as you would any iPhone list: by dragging your finger up or down the screen Settings 297 Most of the items on the Settings... bypassing the Home screen iPod takes you into the iPod module to view the “Now Playing” screen for whatever’s playing at the moment This option (and the next) are intended for situations where you started music playback and then ducked into a different iPhone program, to listen while you work—and now you want to change songs, pause, or whatever Finally, if you turn on both iPod and iPod Controls, then pressing... want to remove these features from the iPhone? For two reasons: because they could expose your youngsters (or your employee minions) to objectionable material on the Web, or because these functions are gigantic time-wasters that have nothing to do with work Once you’ve changed these On-Off settings, the only way to change them again (when your kid turns 18, for example) is to return to the Restrictions... wake up the iPhone If you don’t know the password, you can’t use the iPhone It’s designed to keep your stuff private from other people in the house or the office, or to protect your information in case you lose the iPhone To set up the password, type a four-digit number on the keypad You’re asked to do it again to make sure you didn’t make a typo Once you confirm your password, you arrive at the Passcode... for the password Without the password, the card (and the phone) won’t make calls And if the evildoer guesses wrong three times, the words “PIN LOCKED” appear on the screen, and the SIM card is locked forever You’ll have to get another one from AT&T So don’t forget the password • AT&T Services This choice opens up a cheat sheet of handy numeric codes that, when dialed, play the voice of a robot providing... When you turn the switch on, you’re offered the chance to pair the iPhone with other Bluetooth equipment See page 72 for step-bystep instructions • Location Services Almost everybody loves how the iPhone can determine where you are on a map, geotag your photos, find the closest ATM, and so on A few people, however, appreciate being able to turn off the iPhone’s location circuits Either they imagine . on their end. You’ve heard the old saying that in 99 per- cent of computer troubleshooting, the problem lies between the keyboard and the chair? The other 1 percent of the time, it’s between the. example). The Corporate iPhone 2 89 On the following screen, start typing the name of the person you’re looking up; the resulting matches appear as you type. (Or type the whole name, and then tap. the backslash on the iPhone keyboard? First press the „ key to find the “basic punctuation” keyboard; next, press the = key to get the “oddball punctuation” keyboard. There it is, on the