Conversations for Change pptx

[...]... we need to be able to create conversations that acknowledge the impact of these changes Your next significant change is about to begin NOW, as you use these conversations in your work xi This page intentionally left blank Conversations for Change Conversations for Change hayashi _for_ halftitle.indd 1 7/13/10 3:10 PM This page intentionally left blank P a Foundations for Every Conversation r t I This... organizations In some cases, I have changed the name of the person for trust and confidentiality purposes There are 12 types of conversation that are important for growth and success for leaders, managers, and teams When you are comfortable creating each of these conversations, you will experience confidence and credibility in your leadership style When one or some of these conversations are missing from... years The most meaningful conversations are the ones that initiate beneficial change, and this book highlights what worked and what did not work for my clients and me when creating meaningful conversations x Introduction Like any song you enjoy listening to, you will encounter ideas you have heard before as well as new ideas My hope is that this book will inspire you to review the conversations, models,... they affect conversations, and conversations enable relationships and organizations to grow Sometimes conversations need to change in response to a change that is out of your hands You hear that a new department manager will be overseeing your group, that your company will be merging with a competitor, or that your team members want more time and attention Other times you want to initiate a change Maybe... will be able to create more meaningful conversations We will be able to create conversations for change 3 F o u n dat i o n s f o r E v e r y C o n v e r s at i o n Once I understood the power of emotional intelligence, it became clear to me that people who are really great communicators are emotionally literate The difference between star performers and average performers is emotional intelligence Great... m e n t s To my agent, Bob Diforio, and the team at McGraw-Hill, I thank you for your persistence to get it right Judith McCarthy, Joseph Berkowitz, Janice Race, Staci Shands, and Heather C ­ ooper, I look forward to working with you on many more projects Thank you to my family for all you do to support and love me Jim Hayashi, William Hagan, and Silvia Muscas, thank you for being part of my everyday!... unconsciously, this person decided to be solution focused instead of problem focused in the face of change Doing this creates respect for self and others Well-meaning colleagues or team members may want to dig a little for information by asking, “How is your boss?” when they know he is stressed due to recently announced changes It is up to each of us to know ourselves and to know whether or not this is a topic... more meaningful conversations consistently no matter how big the changes Here are some examples of how it sounds when people are able to understand the importance of their emotional wake and change a conversation’s focus Scott and Alex Scott and Alex met to discuss doing a deal together Scott proposed some ideas that triggered the feeling of joy for Alex Some of the symptoms of joy for Alex included... emotional hijack, it can be devastating to a conversation With self-awareness we can change our inner conversation about what we are feeling and create different outcomes in conversations with others To create conversations for change we must be able to process ourselves and others through emotions The Emotional Ladder According to Izzy Justice, “In the sequence of an experience emotions come first... conversations are missing from your dialogue with others in certain situations, you may not be able to create the success you are looking for By using the full range of conversations, you can reach your maximum potential for success To do this though, sometimes you need to change the conversation Mamma Mia is an inspiring musical that pulls together seemingly unrelated songs Similarly, this book pulls together . intentionally left blank Conversations Conversations Change Change Change for for hayashi _for_ halftitle.indd 1 7/13/10 3:10 PM This page intentionally left blank P a r t I FOUNDATIONS FOR EVERY CONVERSATION This. your conversations. ” —Laura Fredricks, JD, LLC, author of The ASK: How to Ask for Support for Your Nonprofit Cause, Creative Project, or Business Venture Conversations Conversations Change Change Change for for hayashi _for_ halftitle.indd. y0 w0 h1" alt="" Praise for Conversations for Change “A must-read for anyone in business, government, or academia. The lessons she teaches are all too often taken for granted. This work distills