English for personal assistants - part 42 docx

muscles tense, getting you ready to fight or flee. But if you don’t do either, it builds up. Most people don’t even realise they’re stressed until they are about to reach boiling point. If something had been done about it earlier, unpleasant symptoms such as headaches, hypertension, insomnia, and abdominal pain could have been avoided 80% of your worries never occur. If you can do something about it, do it. If you can’t do anything about it, don’t let it bother you. Stress can best be managed by realising what you can change about your life and knowing what you can’t. Deadlines and reminders KEY 205 13 Saying “no” KEY ᭿ Task 1 Suggested answers 1. I’m afraid I’m not the best person to ask. I think Naomi’s the one who deals with health and safety matters, isn’t she? (You might phrase this as a question even when you know perfectly well that Naomi is in charge of fire notices.) 2. I’m sorry, I put my back out last week and I’m afraid it’ll go again if I pick those boxes up. Shall I get Eve and Lee to move them? 3. I’m sorry, I’m up to my eyes in work today and don’t have a minute to spare. Perhaps Bertil would look through them for you? ᭿ Task 2 a. 4 b. 2/4 c. 1 d. 5 e. 2/3/4 ᭿ Task 3 1. E 2. B 3. D ᭿ Task 4 1. Thank you for putting aside some time 2. Before we go into that 3. If you’d let me finish/before we go into that 4. So, in order to avoid this happening, I’ve ᭿ Task 5 Suggested answer Dear Johan I would like us to find an hour this week so that I can express some concerns I have. I see from your calendar that we are both free on Wednesday 19 th from 4pm to 5pm. Would that be convenient for you? Regards Sarah ᭿ Task 6 1. harasses 2. union 3. moral support 4. witness 5. offends 6. symptoms 7. grievance 8. tribunal ᭿ Task 7 1. point 2. find 3. nature 4. direct 5. such 6. constitute 7. making 8. directly 9. does 10. take ᭿ Task 8 Suggested answer Dear Mr. Vozenko I am writing to you to point out that I find one aspect of your behaviour towards me unacceptable, that is, the comments of a sexist nature which you make towards me. For example, at Monday’s Department meeting you said, Vanessa hasn’t emailed me with the results of the survey yet, but what do you expect from a blonde? This is by no means the only instance of such a remark. I find comments like this unacceptable and I believe they constitute harassment in the work place. I am asking you to stop making such comments either directly to me or indirectly about me. Should you continue to make sexist comments, I will have no alternative but to take the matter further. Yours sincerely Saying “no” KEY 207 ᭿ Task 9 Suggested answer Report of harassment Department: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Details of person reporting harassment: Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Position: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Name of line manager: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Details of person complained about: Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Position: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Name of line manager (if different from above): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nature of harassment e.g., racial, sexual, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Details of incident: Date: ________ Time: _______ Place: ____________ What happened? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Who witnessed the incident? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Saying “no” KEY 14 Writing CVs with impact, covering letters, and letters of reference KEY ᭿ Task 1 1. e 2. g 3. c 4. d 5. a 6. f 7. b ᭿ Task 2 Suggested answers Dos ᭤ proofread it – no grammar or spelling mistakes ᭤ ensure the CV looks professional ᭤ make the headings clear ᭤ include all the relevant points ᭤ check for clarity and concision ᭿ Task 3 Suggested answers Don’ts ᭤ use jargon or slang ᭤ use strange fonts or point size ᭤ make it too long ᭤ use clichés such as ‘my profile’, ‘my career objective’ etc. ᭤ include trivia ᭿ Task 4 1. d) 2. a) 3. f) 4. c) 5. e) 6. b) . through them for you? ᭿ Task 2 a. 4 b. 2/4 c. 1 d. 5 e. 2/3/4 ᭿ Task 3 1. E 2. B 3. D ᭿ Task 4 1. Thank you for putting aside some time 2. Before we go into that 3. If you’d let me finish/before we. me unacceptable, that is, the comments of a sexist nature which you make towards me. For example, at Monday’s Department meeting you said, Vanessa hasn’t emailed me with the results of the survey. your calendar that we are both free on Wednesday 19 th from 4pm to 5pm. Would that be convenient for you? Regards Sarah ᭿ Task 6 1. harasses 2. union 3. moral support 4. witness 5. offends 6. symptoms 7.