www.it-ebooks.info Microsoft Windows Intune 2.0: Quickstart Administration Manage your PCs in the Enterprise through the Cloud with Microsoft Windows Intune David Overton BIRMINGHAM - MUMBAI www.it-ebooks.info Microsoft Windows Intune 2.0: Quickstart Administration Copyright © 2012 Packt Publishing All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information. First published: January 2012 Production Reference: 2230112 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB, UK. ISBN 978-1-84968-296-1 www.packtpub.com Cover Image by Meir Jacob (meirjac@netvision.net.il) www.it-ebooks.info Credits Author David Overton Reviewers Richard Diver Robert Pearman Jason Wallace Andy Trish Acquisition Editor Kerry George Lead Technical Editor Susmita Panda Technical Editors Kedar Bhat Priyanka Shah Naheed Shaikh Project Coordinator Jovita Pinto Proofreader Stephen Swaney Indexer Monica Ajmera Mehta Graphics Valentina Joseph D'Silva Manu Joseph Production Coordinator Shantanu Zagade Cover Work Shantanu Zagade www.it-ebooks.info About the Author David Overton has been in the IT industry for over 25 years and has worked at Microsoft, in the UK, for more than eleven years. David fell in love with Small and Medium Business when he was given responsibility for engaging with journalists, at the time of the launch of Small Business Server 2003, in the UK. He has also written Small Business Server 2008 Installation, Migration and Confi guration. For the next four years, David was responsible for improving SBS deliveries by Microsoft partners. David has since moved on to other roles within Microsoft but still continues work with a number of small and medium businesses and Microsoft partners. David's role at Microsoft includes working with organizations that are moving towards cloud-based computing models. He personally became involved with the Windows Intune product, as a result. Working with both the UK and US teams, in his role there, has lead to the writing of this book. Besides his day job, David is also a writer; he has written for consumer publications and Windows XP and Windows Vista magazines, and he blogs at http://davidoverton.com, where he helps readers fi nd solutions to questions and problems. In 2009, David published his fi rst book on SBS 2008, which was well received. When not working or writing, David likes to spend time with his family and also tries to fi t in sailing, at any time of the year, in any weather. www.it-ebooks.info Acknowledgement I would like to thank all those around me who have inspired me to undertake another book to help others. My wife and daughters are incredibly generous with what would be our time together, allowing me to borrow it to write. My father, who is always asking me why things do and don't work and what can be done to fi x them. Friends and colleagues have provided feedback, honestly, that has helped shape the book with their insight and differing opinions, enabling it to answer more questions and provide more useful insight. Finally, I want to thank and remember my mum. She taught me to chase my dreams, no matter how diffi cult they may be. My mum got to see my fi rst book published and to see this one start, but was not there, in the end, to see this book arrive in its fi nished form. I hope she looks down at me from wherever she is and is as proud of me as I am of her. I will miss you, mum, and your support for my projects, such as this book. For this reason, I dedicate this book to you, for all the love, knowledge, and strength you have given me. www.it-ebooks.info About the Reviewers Richard Diver is a passionate technologist with over 10 years' experience in Enterprise level IT systems. Having worked his way up from helpdesk to server team, and from consultant to architect, Richard has worked on many large-scale projects and gained a wide breadth of knowledge in technology, people, and process. During his time at Microsoft, Richard developed technical content and training courses in Windows Server Performance, Sysinternals Tools, and Personal Productivity, delivering this to internal audiences and customers. He is currently working as an Enterprise Architect for Methods Consulting, a London-based consultancy specializing in the Public Sector. Richard has recently completed the review of the latest book Windows Sysinternals Administrator's Reference by Mark Russinovich, and has completed the creation of an accompanying training course that is now being delivered by Microsoft Engineers to their Premier customers. Andy Trish is an ex-military man with two war medals. He came into the IT world in 1999 and has since gained over 60 Microsoft Certifi ed Professional qualifi cations in a whole variety of subjects. He has recently written the questions and answers for some of the new Microsoft exams. He has held the title of Microsoft Most Valuable Professional (MVP) since 2008 and contributed to developing the Microsoft Partner Network. Andy has presented at fi ve Microsoft Worldwide Partner Conferences and a variety of other events, globally. He was the Founding Director of NCI Technologies, based in Cornwall, that won the Microsoft OEM Hardware Reseller of the Year, 2011 award and was fi nalist for Microsoft Midmarket Provider of the Year, 2011. He has grown the company to a staff of twenty-eight, in just seven years. Andy also co-authored Thinking of Maximising Your Investment as a Microsoft Partner? Ask the Smart Questions, with Julie Simpson. www.it-ebooks.info www.PacktPub.com Support fi les, eBooks, discount offers, and more You might want to visit www.PacktPub.com for support fi les and downloads related to your book. Did you know that Packt offers eBook versions of every book published, with PDF and ePub fi les available? You can upgrade to the eBook version at www.PacktPub.com and as a print book customer, you are entitled to a discount on the eBook copy. Get in touch with us at service@ packtpub.com for more details. 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Find out when new books are published by following @PacktEnterprise on Twitter, or the Packt Enterprise Facebook page. www.it-ebooks.info www.it-ebooks.info Table of Contents Preface 1 Chapter 1: Overview of Cloud Computing 7 Centralized solution, management, and upgrades 9 Elastic in scale and power 10 Pricing based on utilization 11 Delivered using Internet protocols 11 Secure and private 12 Service Level Agreement 12 Availability 12 Service hours 13 Recompense 13 Window Intune SLA 14 Multiple client device types 14 Client Software 15 Programmable interfaces 16 Different levels of cloud computing 16 Infrastructure as a Service 17 Platform as a Service 17 Software as a Service 18 Challenges of cloud computing 18 Network requirements 19 Data accesses and synchronization 19 Network bandwidth and latency 19 Security 20 Customization 20 Bringing all this together for Windows Intune 21 Summary 21 www.it-ebooks.info [...]... Signing Up for Windows Intune and Installing the Client Software Preparing for Windows Intune Licensing of Windows Intune Software and hardware requirements for Windows Intune Hardware requirements Software requirements Skills required to manage with Windows Intune 53 54 55 57 57 58 58 59 60 60 Signing up to Windows Intune Create a Windows Live ID Sign into MOCP and configure contacts Add Windows Intune to... 12, Integration with Existing Microsoft Products, is an area we explore as many of us will use Windows Intune with other Microsoft technologies We examine how Window Intune interacts with other Microsoft products and whether they are a natural fit for use with Windows Intune What you need for this book The requirements for Windows Intune are very simple We need a group of Windows- based computers that... console, using the Windows Intune service This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs The book starts by providing an overview of cloud computing and PC management The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive... for Windows 7 Backing up settings for migration Installing Windows 7 Enterprise Edition Restoring user settings and installing applications Updating Windows Intune Removing the computer from Windows Intune Installing the Windows Intune tools Considering tools for scale deployment of Windows 7 Microsoft Assessment and Planning (MAP) toolkit Microsoft Deployment toolkit Summary Typical computing scenarios... them Chapter 3, Overview of Windows Intune Features, describes the features within Windows Intune, ensuring that we can take advantage of all of the benefits it has to offer, including anti-malware software, update management for both the Windows Operating System, and Windows applications, software distribution, system alerts and reporting Chapter 4, Signing Up for Windows Intune and Installing the Client... groups for the management process We enable the alerts that Windows Intune will raise and configure who they are sent to Finally, we configure the Microsoft and non -Microsoft software license purchases so Windows Intune can report on compliance to this Chapter 6, Configuring Management Policy, enables us to construct the policies that Windows Intune uses to configure each computer This covers firewall,... Chapter 11, Deploying Windows 7 Enterprise Edition, is something many of us will have to do and is made easier as Windows Intune includes the license required to update to the latest version of Windows We will cover the process of migrating from Windows XP to Windows 7 Enterprise Edition This includes moving the user settings from one system to another and then updating Windows Intune Chapter 12, Integration... Managing part of an estate, such as computers that users bring in from home Windows Intune solution architecture Windows Intune feature set Windows 7 Existing Windows 7 Software Assurance customers Microsoft Desktop Optimization Pack 35 35 36 36 37 37 37 38 39 40 40 Installation 42 Management console 43 Security management 44 Windows system updates 44 Anti-malware 45 Firewall control 46 Auditing 47 Reporting 47... assistance among others As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences What this book covers Chapter 1, Overview of Cloud Computing, explores the new cloud computing and cloud-based services world that we are moving rapidly towards and includes Windows Intune Before we can embark... 282 283 285 www.it-ebooks.info Preface Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7—so your computers and users can operate at peak performance all the time This step-by-step guide will show you how to plan, set up, and maintain Windows Intune, showing you how to manage a group . alerts 20 1 Testing malware checks are working 20 2 Actions following malware instance 20 3 Remote Assistance alerts 20 4 Preparing to deliver support 20 6 Preparing the client computer for support 20 6 Preparing. DaRT 21 9 Downloading MDOP 21 9 Installing DaRT 22 2 Building a DaRT CD 22 6 Using DaRT to resolve issues 23 1 Locksmith 23 4 Crash Analyzer 23 5 Hotx Uninstaller 23 9 Standalone System Sweeper 24 0 Summary. 24 9 Installing Windows 7 Enterprise Edition 25 3 Restoring user settings and installing applications 26 0 Updating Windows Intune 26 5 Removing the computer from Windows Intune 26 5 Installing the Windows Intune